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Compare BeyondTrust Remote Support and Devolutions Remote Desktop Manager 
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At a Glance
Market Segments
Enterprise (49.2% of reviews)
Small-Business (41.8% of reviews)
Entry-Level Pricing
No pricing available
Free 1 User
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportDevolutions Remote Desktop Manager
Star Rating
(194)4.7 out of 5
Market Segments
Small-Business (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Screen Sharing" with a score of 9.5, while Devolutions Remote Desktop Manager falls short with a score of 7.7, indicating a more seamless experience for remote collaboration with BeyondTrust.
- Reviewers mention that Devolutions Remote Desktop Manager shines in "Password Vault" functionality, scoring 9.6 compared to BeyondTrust's 7.9, highlighting its superior capability in securely managing credentials.
- G2 users note that BeyondTrust offers robust "Multi-Monitor Support" with a score of 9.0, which is essential for users who work with multiple screens, while Devolutions scores lower at 8.4, suggesting a less optimal experience in this area.
- Users on G2 report that Devolutions Remote Desktop Manager has a better "Approval Workflows" feature, scoring 8.5 compared to BeyondTrust's 7.6, making it a more suitable choice for organizations that require stringent access controls.
- Reviewers say that BeyondTrust Remote Support provides excellent "Session Recording" capabilities with a score of 9.0, which is crucial for compliance and training, while Devolutions scores lower at 7.8, indicating a potential gap in this important feature.
- Users report that Devolutions Remote Desktop Manager has a higher score in "Centralized Management" at 9.5 compared to BeyondTrust's 8.9, suggesting that it may offer a more streamlined approach for managing multiple users and sessions effectively.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableDevolutions Remote Desktop Manager
Remote Desktop Manager Free
Free
1 User
- Launch and authenticate connections with a single click
- Integrates with different connection types and add-ons
- Integrated VPN and VPN management
Free Trial
BeyondTrust Remote Support
Free Trial is available
Devolutions Remote Desktop Manager
Free Trial is available
Ratings
Meets Requirements
9.4
327
9.3
159
Ease of Use
9.3
329
9.0
163
Ease of Setup
8.7
224
9.0
109
Ease of Admin
9.0
204
9.1
106
Quality of Support
9.2
303
9.0
108
Has the product been a good partner in doing business?
9.4
199
9.7
89
Product Direction (% positive)
9.1
324
9.4
151
Features by Category
Administration
9.1
25
8.1
15
7.6
21
8.3
11
7.9
22
8.2
10
7.7
21
8.9
12
8.9
23
9.0
14
7.2
21
7.6
11
Functionality
9.0
24
9.2
11
9.3
24
8.9
11
8.1
21
6.9
9
8.0
21
9.5
11
9.0
23
9.5
13
9.1
24
9.7
12
8.1
22
7.8
10
8.3
21
8.5
9
8.3
21
9.7
10
7.9
20
8.7
9
Monitoring
8.9
23
8.8
10
9.0
24
9.0
10
7.4
19
7.4
9
Reporting
9.0
21
8.8
11
9.1
22
8.9
11
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
7.6
29
9.2
124
8.0
32
9.0
111
8.3
31
8.9
111
8.4
33
9.0
115
9.1
33
9.0
122
8.5
33
Maintenance
8.8
112
8.8
34
7.8
86
7.5
27
Communication
8.8
115
Feature Not Available
7.2
82
6.1
25
7.3
78
5.9
25
8.5
96
6.4
25
Security
9.0
97
8.3
31
9.1
108
8.4
30
Device Support
8.3
92
7.8
26
8.8
102
9.1
31
8.8
101
8.7
31
Performance
8.6
104
8.0
29
Administration
9.0
92
9.0
82
8.5
84
8.9
78
8.7
90
8.5
79
9.0
86
8.2
62
9.1
91
8.1
57
8.8
87
8.5
66
9.1
97
8.2
67
Platform
9.0
91
9.0
77
8.1
79
7.9
62
8.5
82
8.6
75
9.3
91
9.5
90
Security
8.6
63
6.8
53
8.7
76
8.4
68
8.7
77
7.6
55
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Devolutions Remote Desktop Manager are categorized as Remote Support, Remote Desktop, and Privileged Access Management (PAM)
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps
Devolutions Remote Desktop Manager has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Devolutions Remote Desktop Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Information Technology and Services
24.3%
Computer Software
13.2%
Computer & Network Security
7.4%
Hospital & Health Care
5.8%
Higher Education
2.6%
Other
46.6%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Is Remote Desktop Manager free?
1 Comment
MC
Hello,
A free version is available for individual users who don't need to share remote connections and privileged passwords with other IT...Read more
Devolutions Remote Desktop Manager has no more discussions with answers
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