# BeyondTrust Remote Support vs Delinea Secret Server Comparison
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## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in user experience, with a high satisfaction rating reflecting its intuitive interface and effective chat functionality. Users appreciate the ability to log and audit every remote action, which enhances accountability and transparency in IT operations.
- **Users say** that Delinea Secret Server offers robust security features, making it a strong choice for password management. Reviewers highlight its flexibility in organizing shared secrets, allowing for a nested folder structure that aligns well with team needs, which is crucial for maintaining security protocols.
- **According to verified reviews** , BeyondTrust Remote Support stands out for its quick implementation process. New users have noted the intuitive onboarding wizard that simplifies setup, making it easier for teams to start using the software effectively right away.
- **Reviewers mention** that while Delinea Secret Server has a modern GUI and is easy to integrate, it faces challenges in certain areas like automated provisioning and bulk changes. Users have pointed out that these features could be more streamlined to enhance overall efficiency.
- **G2 reviewers highlight** the quality of support provided by BeyondTrust Remote Support, with many users praising the responsiveness and helpfulness of the support team. This level of support is seen as a significant advantage, especially for IT teams that require reliable assistance during critical operations.
- **Users report** that Delinea Secret Server's connection between support and developers fosters a collaborative environment for feature development. This ongoing dialogue helps ensure that user feedback is incorporated into future updates, which is a positive aspect for teams looking for a product that evolves with their needs.



| | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 387 | 44 | 
| **Largest Market Segment** | Enterprise (48.2% of reviews) | Mid-Market (60.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (26 reviews)
- Remote Access (18 reviews)

Cons:
- Expensive (10 reviews)
- Pricing Issues (8 reviews)

### Delinea Secret Server

Pros:
- Password Management (1 reviews)
- Security (1 reviews)

Cons:
- Complex Usage (1 reviews)
- Setup Difficulty (1 reviews)

---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
  | **Meets Requirements** | 9.4 (343 reviews) | 9.0 (34 reviews) | 
  | **Ease of Use** | 9.2 (344 reviews) | 8.8 (36 reviews) | 
  | **Ease of Setup** | 8.7 (239 reviews) | 8.0 (26 reviews) | 
  | **Ease of Admin** | 9.0 (206 reviews) | 8.5 (26 reviews) | 
  | **Quality of Support** | 9.2 (319 reviews) | 8.4 (30 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (201 reviews) | 8.5 (24 reviews) | 
  | **Product Direction (% positive)** | 9.2 (337 reviews) | 8.1 (36 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Delinea Secret Server

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 29 |
| **Delinea Secret Server** | 8.8/10 | 12 |

#### Administration

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Policy, User, and Role Management** | 9.2 (26 reviews) | 9.1 (11 reviews) | 
| **Approval Workflows** | 7.3 (22 reviews) | 8.2 (11 reviews) | 
| **Automated Provisioning** | 8.0 (23 reviews) | 8.7 (9 reviews) | 
| **Bulk Changes** | 7.8 (22 reviews) | 8.2 (10 reviews) | 
| **Centralized Management** | 9.0 (24 reviews) | 8.8 (11 reviews) | 
| **Self-Service Access Requests** | 7.3 (22 reviews) | 7.8 (9 reviews) | 

#### Functionality

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (25 reviews) | 8.8 (8 reviews) | 
| **Single Sign-On** | 9.3 (25 reviews) | 9.0 (8 reviews) | 
| **BYOD support** | 8.1 (22 reviews) | 8.1 (8 reviews) | 
| **Password Vault** | 7.7 (22 reviews) | 9.3 (10 reviews) | 
| **Centralized management** | 9.0 (24 reviews) | 9.2 (10 reviews) | 
| **Role-based security** | 9.0 (26 reviews) | 9.1 (9 reviews) | 
| **Live notifications** | 8.0 (23 reviews) | 8.5 (9 reviews) | 
| **Live session recording & playback** | 8.4 (22 reviews) | 8.3 (9 reviews) | 
| **Hide passwords** | 8.4 (22 reviews) | 9.3 (10 reviews) | 
| **Temporary, time-limited privilege** | 8.0 (21 reviews) | 9.1 (9 reviews) | 

#### Monitoring

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Audit Logging** | 9.0 (25 reviews) | 9.1 (9 reviews) | 
| **Activity Logging** | 9.0 (25 reviews) | 8.7 (10 reviews) | 
| **Anomaly Detection** | 7.4 (20 reviews) | 8.7 (9 reviews) | 

#### Reporting

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Audit log** | 8.9 (23 reviews) | 9.1 (11 reviews) | 
| **Reporting** | 9.1 (23 reviews) | 8.8 (11 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.9/10 | 7 |
| **Delinea Secret Server** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **ServiceNow Integration** | 10.0 (5 reviews) | Not enough data | 
| **Value** | 9.7 (6 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 142 |
| **Delinea Secret Server** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Screen Sharing** | 9.5 (131 reviews) | Not enough data | 
| **File Sharing** | 9.2 (128 reviews) | Not enough data | 
| **Session Recording** | 9.0 (115 reviews) | Not enough data | 
| **Unattended Remote Access** | 9.0 (116 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.0 (117 reviews) | Not enough data | 
| **Multi-Monitor Support** | 9.0 (124 reviews) | Not enough data | 

#### Maintenance

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Remote Reboot** | 8.8 (113 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (87 reviews) | Not enough data | 

#### Communication 

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Text Chat** | 8.8 (118 reviews) | Not enough data | 
| **VoIP** | 7.2 (83 reviews) | Not enough data | 
| **Video Conference Call** | 7.3 (79 reviews) | Not enough data | 
| **Screen Annotations** | 8.5 (97 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Data Encryption** | 9.1 (101 reviews) | Not enough data | 
| **Compliance** | 9.1 (113 reviews) | Not enough data | 

#### Device Support

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Mobile Device Access** | 8.3 (96 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.9 (109 reviews) | Not enough data | 
| **Cross-Platform** | 8.9 (108 reviews) | Not enough data | 

#### Performance

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Reporting** | 8.6 (107 reviews) | Not enough data | 

### Secrets Management Tools

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Delinea Secret Server** | 7.6/10 | 6 |

#### Functionality

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Audit trail** | Not enough data | 8.6 (6 reviews) | 
| **Cental dashboard** | Not enough data | 6.9 (6 reviews) | 
| **Universal approach** | Not enough data | 7.3 (5 reviews) | 

### Data Security

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Delinea Secret Server** | N/A | N/A |

#### Compliance

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Access Management** | Not enough data | Not enough data | 
| **At-Risk Analysis** | Not enough data | Not enough data | 
| **DLP Configuration** | Not enough data | Not enough data | 
| **Sensitive Data Compliance** | Not enough data | Not enough data | 

#### Administration

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Database Management** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 
| **Backup** | Not enough data | Not enough data | 
| **API / integrations** | Not enough data | Not enough data | 

#### Security 

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Data Types** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 110 |
| **Delinea Secret Server** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Usage Information** | 9.0 (93 reviews) | Not enough data | 
| **Integrations** | 8.5 (85 reviews) | Not enough data | 
| **Diagnostics** | 8.8 (92 reviews) | Not enough data | 
| **Session Recording** | 9.0 (87 reviews) | Not enough data | 
| **Session Transfer** | 9.1 (92 reviews) | Not enough data | 
| **Unattended Access** | 8.8 (89 reviews) | Not enough data | 
| **File Sharing** | 9.1 (99 reviews) | Not enough data | 

#### Platform

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (92 reviews) | Not enough data | 
| **Mobile Device Access** | 8.1 (80 reviews) | Not enough data | 
| **Applications Management** | 8.5 (83 reviews) | Not enough data | 
| **Remote Device Control** | 9.3 (95 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Remote Wipe** | 8.6 (64 reviews) | Not enough data | 
| **Device Management** | 8.7 (77 reviews) | Not enough data | 
| **Device Enrollment** | 8.7 (78 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)

**Unique to BeyondTrust Remote Support (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to Delinea Secret Server (1):** [Secrets Management Tools](https://www.g2.com/categories/secrets-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | Delinea Secret Server | 
|---|---|---|
| **Small-Business** | 14.8% | 9.3% | 
| **Mid-Market** | 36.9% | 60.5% | 
| **Enterprise** | 48.2% | 30.2% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.1%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.2%
- **Government Administration:** 3.2%
- **Consumer Goods:** 2.4%
- **Construction:** 2.4%
- **Education Management:** 2.4%
- **Retail:** 2.1%
- **Other:** 38.9%

#### Delinea Secret Server

- **Information Technology and Services:** 14.6%
- **Computer Software:** 9.8%
- **Computer & Network Security:** 7.3%
- **Higher Education:** 7.3%
- **Banking:** 4.9%
- **Mechanical or Industrial Engineering:** 4.9%
- **Internet:** 4.9%
- **Government Administration:** 4.9%
- **Financial Services:** 4.9%
- **Automotive:** 2.4%
- **Other:** 34.1%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3983 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1099 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (701 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (513 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (210 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to Delinea Secret Server

- [AWS Secrets Manager](https://www.g2.com/products/aws-secrets-manager/reviews) — 4.5/5 stars (18 reviews)
- [1Password](https://www.g2.com/products/1password/reviews) — 4.6/5 stars (1802 reviews)
- [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) — 4.6/5 stars (1228 reviews)
- [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) — 4.5/5 stars (911 reviews)
- [CyberArk Privileged Access Manager](https://www.g2.com/products/cyberark-privileged-access-manager/reviews) — 4.4/5 stars (71 reviews)
- [BeyondTrust Privileged Remote Access](https://www.g2.com/products/beyondtrust-privileged-remote-access/reviews) — 4.5/5 stars (59 reviews)
- [IBM Vault (formerly HashiCorp Vault)](https://www.g2.com/products/ibm-vault-formerly-hashicorp-vault/reviews) — 4.3/5 stars (50 reviews)
- [ManageEngine Password Manager Pro](https://www.g2.com/products/manageengine-password-manager-pro/reviews) — 3.9/5 stars (35 reviews)
- [Azure Key Vault](https://www.g2.com/products/azure-key-vault/reviews) — 4.5/5 stars (55 reviews)
- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (3991 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### Delinea Secret Server

- Title: [What is Delinea Secret Server used for?](https://www.g2.com/discussions/what-is-delinea-secret-server-used-for) — 1 comment
  > **Top comment:** "Delinea Secret Server is a privileged access management (PAM) solution designed to secure, manage, and monitor access to privileged accounts and sensitive..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-delinea-secret-server)