# BeyondTrust Remote Support vs Datto RMM Comparison --- ## AI Generated Summary - **G2 reviewers report** that BeyondTrust Remote Support excels in user experience, with many praising its **feature-rich** interface and ease of use. Users highlight the effectiveness of its **screen recording** feature, which aids in troubleshooting by allowing support teams to share video links with other levels of support. - **Users say** that Datto RMM shines in its administrative capabilities, particularly for those managing multiple devices across various locations. Reviewers appreciate the ability to **create and deploy scripts** efficiently, making it a strong choice for organizations with extensive IT needs. - **According to verified reviews** , BeyondTrust Remote Support has a slight edge in customer support quality, with users noting that the **onboarding team is exceptionally helpful** and that the documentation is thorough, making it easier for teams to get started and troubleshoot effectively. - **Reviewers mention** that while Datto RMM is user-friendly, it sometimes lacks the depth of features found in BeyondTrust Remote Support, particularly in areas like **session recording** and **multi-session handling** , where BeyondTrust received higher ratings. - **G2 reviewers highlight** that BeyondTrust Remote Support is particularly well-suited for enterprise environments, with a significant portion of its user base coming from larger organizations. This focus allows it to cater to complex needs, such as **unattended remote access** and **multi-monitor support**. - **Users report** that Datto RMM, while effective for small businesses, may not offer the same level of customization and advanced features as BeyondTrust, which could be a consideration for larger teams looking for robust remote support solutions. | | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | | **Total Reviews** | 384 | 757 | | **Largest Market Segment** | Enterprise (48.8% of reviews) | Small-Business (62.4% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### BeyondTrust Remote Support Pros: - Ease of Use (26 reviews) - Remote Access (18 reviews) Cons: - Expensive (10 reviews) - Pricing Issues (8 reviews) ### Datto RMM Pros: - Ease of Use (82 reviews) - Automation (60 reviews) Cons: - Remote Access Issues (42 reviews) - Slow Performance (25 reviews) --- ## Ratings Comparison | Rating | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Meets Requirements** | 9.4 (339 reviews) | 8.9 (661 reviews) | | **Ease of Use** | 9.2 (340 reviews) | 8.8 (719 reviews) | | **Ease of Setup** | 8.7 (235 reviews) | 8.7 (628 reviews) | | **Ease of Admin** | 9.0 (205 reviews) | 8.9 (501 reviews) | | **Quality of Support** | 9.2 (315 reviews) | 8.4 (598 reviews) | | **Has the product been a good partner in doing business?** | 9.4 (200 reviews) | 9.0 (474 reviews) | | **Product Direction (% positive)** | 9.2 (333 reviews) | 9.1 (655 reviews) | --- ## Pricing ### BeyondTrust Remote Support #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Datto RMM #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **BeyondTrust Remote Support** | N/A | N/A | | **Datto RMM** | 8.0/10 | 579 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Device Management** | Not enough data | 9.2 (559 reviews) | | **Asset Management** | Not enough data | 8.7 (38 reviews) | | **ITIL Policy Compliance** | Not enough data | 7.9 (30 reviews) | #### Monitoring and Management | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Remote Monitoring** | Not enough data | 9.2 (557 reviews) | | **Asset Tracking** | Not enough data | 8.5 (533 reviews) | | **Application Deployment** | Not enough data | 8.5 (538 reviews) | | **Patch Management** | Not enough data | 8.6 (552 reviews) | | **Asset Tracking** | Not enough data | 8.5 (30 reviews) | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Workflow Management** | Not enough data | 8.9 (35 reviews) | #### Service Management | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Remote Access** | Not enough data | 8.8 (553 reviews) | | **Service Management (Issue Prioritization)** | Not enough data | 8.6 (38 reviews) | | **Ticketing** | Not enough data | 7.3 (33 reviews) | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.3 (30 reviews) | | **Multi-step Planning** | Not enough data | 6.9 (28 reviews) | | **Cross-system Integration** | Not enough data | 7.7 (31 reviews) | | **Adaptive Learning** | Not enough data | 7.0 (27 reviews) | | **Natural Language Interaction** | Not enough data | 6.7 (25 reviews) | | **Proactive Assistance** | Not enough data | 6.7 (25 reviews) | | **Decision Making** | Not enough data | 6.7 (26 reviews) | ### Privileged Access Management (PAM) | Product | Score | Reviews | |---|---|---| | **BeyondTrust Remote Support** | 8.4/10 | 28 | | **Datto RMM** | N/A | N/A | #### Administration | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Policy, User, and Role Management** | 9.1 (25 reviews) | Not enough data | | **Approval Workflows** | 7.6 (21 reviews) | Not enough data | | **Automated Provisioning** | 7.9 (22 reviews) | Not enough data | | **Bulk Changes** | 7.7 (21 reviews) | Not enough data | | **Centralized Management** | 8.9 (23 reviews) | Not enough data | | **Self-Service Access Requests** | 7.2 (21 reviews) | Not enough data | #### Functionality | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Multi-Factor Authentication** | 9.0 (24 reviews) | Not enough data | | **Single Sign-On** | 9.3 (24 reviews) | Not enough data | | **BYOD support** | 8.1 (21 reviews) | Not enough data | | **Password Vault** | 8.0 (21 reviews) | Not enough data | | **Centralized management** | 9.0 (23 reviews) | Not enough data | | **Role-based security** | 9.1 (25 reviews) | Not enough data | | **Live notifications** | 8.1 (22 reviews) | Not enough data | | **Live session recording & playback** | 8.3 (21 reviews) | Not enough data | | **Hide passwords** | 8.3 (21 reviews) | Not enough data | | **Temporary, time-limited privilege** | 7.9 (20 reviews) | Not enough data | #### Monitoring | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Audit Logging** | 9.0 (24 reviews) | Not enough data | | **Activity Logging** | 9.0 (24 reviews) | Not enough data | | **Anomaly Detection** | 7.4 (19 reviews) | Not enough data | #### Reporting | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Audit log** | 9.1 (22 reviews) | Not enough data | | **Reporting** | 9.1 (22 reviews) | Not enough data | ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **BeyondTrust Remote Support** | 9.7/10 | 6 | | **Datto RMM** | N/A | N/A | #### ServiceNow Apps | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **ServiceNow Integration** | Not enough data | Not enough data | | **Value** | 9.7 (5 reviews) | Not enough data | #### Agentic AI - ServiceNow Store Apps | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **BeyondTrust Remote Support** | 8.7/10 | 138 | | **Datto RMM** | 7.7/10 | 484 | #### Administration | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Screen Sharing** | 9.5 (128 reviews) | 8.7 (474 reviews) | | **File Sharing** | 9.2 (126 reviews) | 8.3 (476 reviews) | | **Session Recording** | 9.0 (113 reviews) | 7.2 (455 reviews) | | **Unattended Remote Access** | 8.9 (115 reviews) | 8.5 (467 reviews) | | **Multi - Session Handling** | 9.0 (116 reviews) | 8.5 (461 reviews) | | **Multi-Monitor Support** | 9.0 (123 reviews) | 8.6 (469 reviews) | #### Maintenance | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Remote Reboot** | 8.8 (112 reviews) | 9.1 (473 reviews) | | **Remote Printing** | 7.8 (86 reviews) | 7.1 (444 reviews) | #### Communication | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Text Chat** | 8.8 (117 reviews) | 8.0 (460 reviews) | | **VoIP** | 7.2 (82 reviews) | 6.0 (431 reviews) | | **Video Conference Call** | 7.3 (78 reviews) | 5.9 (428 reviews) | | **Screen Annotations** | 8.5 (96 reviews) | 6.6 (431 reviews) | #### Security | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Data Encryption** | 9.1 (99 reviews) | 7.8 (439 reviews) | | **Compliance** | 9.1 (111 reviews) | 8.1 (447 reviews) | #### Device Support | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Mobile Device Access** | 8.3 (94 reviews) | 6.1 (437 reviews) | | **Multi-Platform Support** | 8.9 (107 reviews) | 7.6 (447 reviews) | | **Cross-Platform** | 8.9 (106 reviews) | 7.7 (447 reviews) | #### Performance | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Reporting** | 8.6 (105 reviews) | 8.2 (458 reviews) | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **BeyondTrust Remote Support** | N/A | N/A | | **Datto RMM** | 7.0/10 | 265 | #### Generative AI | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **AI Text Summarization** | Not enough data | 7.0 (264 reviews) | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **BeyondTrust Remote Support** | N/A | N/A | | **Datto RMM** | N/A | N/A | #### System Control | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **BeyondTrust Remote Support** | 8.8/10 | 109 | | **Datto RMM** | N/A | N/A | #### Administration | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Usage Information** | 9.0 (92 reviews) | Not enough data | | **Integrations** | 8.5 (84 reviews) | Not enough data | | **Diagnostics** | 8.8 (91 reviews) | Not enough data | | **Session Recording** | 9.0 (86 reviews) | Not enough data | | **Session Transfer** | 9.1 (91 reviews) | Not enough data | | **Unattended Access** | 8.8 (88 reviews) | Not enough data | | **File Sharing** | 9.1 (98 reviews) | Not enough data | #### Platform | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Cross-Platform Access** | 9.0 (91 reviews) | Not enough data | | **Mobile Device Access** | 8.1 (79 reviews) | Not enough data | | **Applications Management** | 8.5 (82 reviews) | Not enough data | | **Remote Device Control** | 9.3 (94 reviews) | Not enough data | #### Security | Feature | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Remote Wipe** | 8.6 (63 reviews) | Not enough data | | **Device Management** | 8.7 (76 reviews) | Not enough data | | **Device Enrollment** | 8.7 (77 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support) **Unique to BeyondTrust Remote Support (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam) **Unique to Datto RMM (3):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) --- ## Reviewer Demographics ### By Company Size | Segment | BeyondTrust Remote Support | Datto RMM | |---|---|---| | **Small-Business** | 14.7% | 62.4% | | **Mid-Market** | 36.5% | 33.7% | | **Enterprise** | 48.8% | 3.9% | ### By Industry #### BeyondTrust Remote Support - **Information Technology and Services:** 22.5% - **Higher Education:** 11.2% - **Hospital & Health Care:** 6.1% - **Computer Software:** 4.8% - **Computer & Network Security:** 4.3% - **Government Administration:** 3.2% - **Education Management:** 2.4% - **Construction:** 2.4% - **Financial Services:** 2.1% - **Retail:** 2.1% - **Other:** 38.8% #### Datto RMM - **Information Technology and Services:** 45.0% - **Computer & Network Security:** 23.4% - **Computer Networking:** 2.2% - **Manufacturing:** 2.0% - **Hospital & Health Care:** 2.0% - **Financial Services:** 1.8% - **Consulting:** 1.6% - **Accounting:** 1.5% - **Construction:** 1.5% - **Computer Software:** 1.2% - **Other:** 17.8% --- ## Alternatives ### Alternatives to BeyondTrust Remote Support - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3919 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (688 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews) - [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews) - [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews) - [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews) ### Alternatives to Datto RMM - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3919 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1131 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (499 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1027 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews) --- ## Top Discussions ### BeyondTrust Remote Support - Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc" - Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment > **Top comment:** "Remote Support Application" ### Datto RMM - Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..." - Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-datto-rmm)