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Compare BeyondTrust Remote Support and Datto RMM 
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At a Glance
Market Segments
Enterprise (49.2% of reviews)
Small-Business (62.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportDatto RMM
Star Rating
(724)4.5 out of 5
Market Segments
Small-Business (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user experience, with many praising its feature-rich interface and ease of use. Users highlight the effectiveness of its screen recording feature, which aids in troubleshooting by allowing support teams to share video links with other levels of support.
- Users say that Datto RMM shines in its administrative capabilities, particularly for those managing multiple devices across various locations. Reviewers appreciate the ability to create and deploy scripts efficiently, making it a strong choice for organizations with extensive IT needs.
- According to verified reviews, BeyondTrust Remote Support has a slight edge in customer support quality, with users noting that the onboarding team is exceptionally helpful and that the documentation is thorough, making it easier for teams to get started and troubleshoot effectively.
- Reviewers mention that while Datto RMM is user-friendly, it sometimes lacks the depth of features found in BeyondTrust Remote Support, particularly in areas like session recording and multi-session handling, where BeyondTrust received higher ratings.
- G2 reviewers highlight that BeyondTrust Remote Support is particularly well-suited for enterprise environments, with a significant portion of its user base coming from larger organizations. This focus allows it to cater to complex needs, such as unattended remote access and multi-monitor support.
- Users report that Datto RMM, while effective for small businesses, may not offer the same level of customization and advanced features as BeyondTrust, which could be a consideration for larger teams looking for robust remote support solutions.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableDatto RMM
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
Datto RMM
Free Trial is available
Ratings
Meets Requirements
9.4
327
8.9
650
Ease of Use
9.3
329
8.9
695
Ease of Setup
8.7
224
8.8
603
Ease of Admin
9.0
204
8.9
500
Quality of Support
9.2
303
8.5
588
Has the product been a good partner in doing business?
9.4
199
9.0
474
Product Direction (% positive)
9.1
324
9.2
648
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.1
544
Not enough data
8.7
32
Not enough data
7.9
29
Monitoring and Management
Not enough data
9.2
543
Not enough data
8.5
533
Not enough data
8.4
530
Not enough data
8.6
534
Not enough data
8.4
29
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.8
30
Service Management
Not enough data
8.8
532
Not enough data
8.3
29
Not enough data
7.1
30
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.0
27
Not enough data
6.8
27
Not enough data
7.4
28
Not enough data
7.0
27
Not enough data
6.7
25
Not enough data
6.7
25
Not enough data
6.7
26
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
8.7
474
9.2
124
8.3
476
9.0
111
7.2
457
8.9
111
8.5
467
9.0
115
8.5
462
9.0
122
8.7
470
Maintenance
8.8
112
9.1
472
7.8
86
7.1
446
Communication
8.8
115
8.0
460
7.2
82
6.0
433
7.3
78
5.9
430
8.5
96
6.5
433
Security
9.0
97
7.8
440
9.1
108
8.1
448
Device Support
8.3
92
6.1
438
8.8
102
7.6
447
8.8
101
7.7
447
Performance
8.6
104
8.2
457
Generative AI
Not enough data
7.0
266
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
87
Not enough data
9.1
97
Not enough data
Platform
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
91
Not enough data
Security
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Datto RMM are categorized as Remote Support
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Desktop, and Privileged Access Management (PAM)
Datto RMM is categorized as Remote Monitoring & Management (RMM), Patch Management, and Endpoint Management
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Information Technology and Services
44.1%
Computer & Network Security
23.9%
Computer Networking
2.2%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.5%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
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