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Compare BeyondTrust Remote Support and Citrix Gateway 
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At a Glance
Market Segments
Enterprise (49.2% of reviews)
Enterprise (57.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportCitrix Gateway
Star Rating
(72)4.0 out of 5
Market Segments
Enterprise (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Citrix GatewaySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Screen Sharing" with a score of 9.5, making it a preferred choice for real-time collaboration, while Citrix Gateway, with a score of 7.9, falls short in this area.
- Reviewers mention that BeyondTrust's "Session Recording" feature, rated at 9.0, provides excellent oversight and compliance capabilities, whereas Citrix Gateway's lower score of 7.9 indicates less robust functionality in this regard.
- G2 users highlight BeyondTrust's superior "Ease of Setup" with a score of 8.7, contrasting with Citrix Gateway's score of 7.4, suggesting that BeyondTrust is more user-friendly for initial deployment.
- Users on G2 appreciate BeyondTrust's "Quality of Support," rated at 9.3, which is significantly higher than Citrix Gateway's 7.4, indicating a more responsive and helpful support team for BeyondTrust users.
- Reviewers say that BeyondTrust's "Multi-Factor Authentication" feature, scoring 9.0, is more comprehensive compared to Citrix Gateway's score of 8.1, providing users with better security options.
- Users report that BeyondTrust's "Centralized Management" feature, rated at 9.0, allows for easier administration compared to Citrix Gateway's score of 8.5, making it a more efficient choice for managing user access and policies.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableCitrix Gateway
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
Citrix Gateway
No trial information availableRatings
Meets Requirements
9.4
327
8.6
51
Ease of Use
9.3
329
8.5
52
Ease of Setup
8.7
224
7.6
14
Ease of Admin
9.0
204
6.9
8
Quality of Support
9.2
303
7.5
42
Has the product been a good partner in doing business?
9.4
199
8.3
7
Product Direction (% positive)
9.1
324
5.7
51
Features by Category
Authentication Options
Not enough data
8.7
17
Not enough data
9.1
16
Not enough data
8.0
16
Not enough data
8.6
14
Not enough data
7.9
12
Not enough data
7.7
11
Access Control Types
Not enough data
8.7
13
Not enough data
9.0
14
Not enough data
8.2
14
Not enough data
8.6
12
Not enough data
6.8
10
Administration
Not enough data
8.2
13
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
8.2
14
Not enough data
7.7
13
Platform
Not enough data
7.7
11
Not enough data
8.2
13
Not enough data
7.4
13
Not enough data
7.8
12
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Data
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.7
10
Network
Not enough data
9.2
10
Not enough data
9.1
9
Not enough data
8.5
9
Logistics
Not enough data
9.1
9
Not enough data
9.0
8
Not enough data
8.3
6
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
Not enough data
9.2
124
Not enough data
9.0
111
Not enough data
8.9
111
Not enough data
9.0
115
Not enough data
9.0
122
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
115
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
97
Not enough data
9.1
108
Not enough data
Device Support
8.3
92
Not enough data
8.8
102
Not enough data
8.8
101
Not enough data
Performance
8.6
104
Not enough data
Administration
9.0
92
8.4
31
8.5
84
8.5
31
8.7
90
7.8
28
9.0
86
7.9
25
9.1
91
8.0
25
8.8
87
8.0
27
9.1
97
7.9
31
Platform
9.0
91
8.2
32
8.1
79
6.5
24
8.5
82
8.3
32
9.3
91
8.4
30
Security
8.6
63
8.0
27
8.7
76
8.3
28
8.7
77
7.9
26
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Citrix Gateway are categorized as Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
Citrix Gateway is categorized as Network Access Control (NAC) and Single Sign-On (SSO)
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Citrix Gateway
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Information Technology and Services
16.7%
Hospital & Health Care
9.1%
Consumer Services
7.6%
Banking
6.1%
Telecommunications
4.5%
Other
56.1%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Is Citrix gateway a VPN?
1 Comment
DS
It's more than vpn it provides contextual sso without vpnRead more
Citrix Gateway has no more discussions with answers
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