Compare BeyondTrust Remote Support and Citrix Gateway 
Featured Products
At a Glance
Market Segments
Enterprise (49.2% of reviews)
Enterprise (56.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportCitrix Gateway
Star Rating
(73)4.1 out of 5
Market Segments
Enterprise (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Citrix GatewaySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user experience, with a high satisfaction rating reflecting its intuitive interface and features like excellent chat functionality, which users find genuinely helpful for end users.
- Users say that BeyondTrust Remote Support's logging and auditing capabilities are a standout feature, making it easy for IT engineers to review actions taken during remote sessions, which enhances accountability and transparency.
- Reviewers mention that Citrix Gateway provides reliable access to work applications from any device, making it a solid choice for remote work, especially for those who prioritize security and ease of access to their tools.
- According to verified reviews, BeyondTrust Remote Support has a significantly higher G2 Score compared to Citrix Gateway, indicating greater overall user satisfaction and a more favorable perception among its users.
- Users highlight that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback from support groups, showcasing a commitment to improving the product based on real user needs.
- Reviewers note that while Citrix Gateway is effective for accessing work tools, it faces challenges in user experience compared to BeyondTrust, particularly in areas like ease of setup and quality of support, where BeyondTrust has received notably higher ratings.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableCitrix Gateway
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
Citrix Gateway
No trial information availableRatings
Meets Requirements
9.4
332
8.6
52
Ease of Use
9.3
334
8.5
53
Ease of Setup
8.7
229
7.7
15
Ease of Admin
9.0
205
7.0
9
Quality of Support
9.2
308
7.6
43
Has the product been a good partner in doing business?
9.4
200
8.3
8
Product Direction (% positive)
9.1
329
5.7
52
Features by Category
Authentication Options
Not enough data
8.7
17
Not enough data
9.1
16
Not enough data
8.0
16
Not enough data
8.6
14
Not enough data
7.9
12
Not enough data
7.7
11
Access Control Types
Not enough data
8.7
13
Not enough data
9.0
14
Not enough data
8.2
14
Not enough data
8.6
12
Not enough data
6.8
10
Administration
Not enough data
8.2
13
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
8.2
14
Not enough data
7.7
13
Platform
Not enough data
7.7
11
Not enough data
8.2
13
Not enough data
7.4
13
Not enough data
7.8
12
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Data
Not enough data
8.7
10
Not enough data
8.5
9
Not enough data
8.7
10
Network
Not enough data
9.2
10
Not enough data
9.1
9
Not enough data
8.5
9
Logistics
Not enough data
9.1
9
Not enough data
9.0
8
Not enough data
8.3
6
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
Not enough data
9.2
125
Not enough data
9.0
112
Not enough data
9.0
113
Not enough data
9.0
116
Not enough data
9.0
123
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
117
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
98
Not enough data
9.1
109
Not enough data
Device Support
8.3
92
Not enough data
8.8
104
Not enough data
8.9
104
Not enough data
Performance
8.6
105
Not enough data
Administration
9.0
92
8.4
31
8.5
84
8.5
32
8.7
90
7.7
29
9.0
86
7.9
25
9.1
91
8.0
25
8.8
88
8.0
27
9.1
97
7.9
31
Platform
9.0
91
8.2
32
8.1
79
6.5
24
8.5
82
8.3
32
9.3
93
8.4
30
Security
8.6
63
8.0
27
8.7
76
8.3
28
8.7
77
7.9
26
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Citrix Gateway are categorized as Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
Citrix Gateway is categorized as Network Access Control (NAC) and Single Sign-On (SSO)
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Citrix Gateway
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.1%
Information Technology and Services
16.4%
Hospital & Health Care
9.0%
Consumer Services
7.5%
Banking
6.0%
Accounting
4.5%
Other
56.7%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Is Citrix gateway a VPN?
1 Comment
DS
It's more than vpn it provides contextual sso without vpnRead more
Citrix Gateway has no more discussions with answers
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