Compare BeyondTrust Remote Support and Cisco Finesse Plugin 
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Enterprise (66.7% of reviews)
Entry-Level Pricing
No pricing available
$365 10-49
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportCisco Finesse Plugin
Star Rating
(10)3.9 out of 5
Market Segments
Enterprise (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$365 10-49
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user experience, particularly highlighting its excellent chat functionality which is genuinely helpful for end users. This feature, along with the ability to log and audit every remote action, makes it a favorite among IT professionals.
- Users say that Cisco Finesse Plugin provides a solid experience for call management, with features that allow for real-time visibility of team activities and effective tracking of calls. This is especially beneficial for remote work scenarios, where users appreciate the ease of dialing into other departments during calls.
- Reviewers mention that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback from support groups. This responsiveness to user needs contributes to a sense of partnership and satisfaction among its users.
- According to verified reviews, Cisco Finesse Plugin's GUI is noted for being intuitive and easy to use, which helps users log in and manage calls efficiently. However, some users feel that it lacks the depth of features found in more specialized remote support tools.
- G2 reviewers highlight that BeyondTrust Remote Support scores highly in terms of ease of use and setup, making it a preferred choice for teams looking for a straightforward implementation process. Users appreciate how easy it is to collaborate within the team using this software.
- Users express mixed feelings about Cisco Finesse Plugin's overall support quality, noting that while it has useful reporting features for admins, it may not match the high level of support and user satisfaction reported by BeyondTrust Remote Support users.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableCisco Finesse Plugin
Volume Pricing - Medium
$365
10-49
Priced per Finesse Agent per year.
Free Trial
BeyondTrust Remote Support
Free Trial is available
Cisco Finesse Plugin
No trial information availableRatings
Meets Requirements
9.4
333
8.6
7
Ease of Use
9.2
335
7.9
7
Ease of Setup
8.7
230
Not enough data
Ease of Admin
9.0
205
Not enough data
Quality of Support
9.2
309
8.3
5
Has the product been a good partner in doing business?
9.4
200
Not enough data
Product Direction (% positive)
9.2
330
6.7
7
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
Not enough data
9.2
126
Not enough data
9.0
112
Not enough data
9.0
113
Not enough data
9.0
116
Not enough data
9.0
123
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
117
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
98
Not enough data
9.1
109
Not enough data
Device Support
8.3
92
Not enough data
8.8
104
Not enough data
8.9
104
Not enough data
Performance
8.6
105
Not enough data
Administration
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
88
Not enough data
9.1
97
Not enough data
Platform
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
93
Not enough data
Security
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Cisco Finesse Plugin are categorized as ServiceNow Store Apps
Unique Categories
BeyondTrust Remote Support is categorized as Remote Support, Remote Desktop, and Privileged Access Management (PAM)
Cisco Finesse Plugin has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cisco Finesse Plugin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Insurance
44.4%
Medical Practice
11.1%
Higher Education
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Other
11.1%
Alternatives
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Cisco Finesse Plugin has no discussions with answers
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