Compare BeyondTrust Remote Support and Cisco Webex Support 
At a Glance
Market Segments
Enterprise (49.0% of reviews)
Enterprise (47.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(377)4.7 out of 5
Market Segments
Enterprise (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportCisco Webex Support
Star Rating
(43)4.2 out of 5
Market Segments
Enterprise (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Cisco Webex SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user satisfaction, boasting a higher overall score compared to Cisco Webex Support. Users appreciate features like the excellent chat functionality, which is described as genuinely helpful for end users, enhancing the overall support experience.
- Users say that BeyondTrust Remote Support's logging and auditing capabilities are a significant advantage, allowing IT engineers to easily review remote actions taken during sessions. This level of transparency is often highlighted as a key differentiator from Cisco Webex Support.
- Reviewers mention that while Cisco Webex Support is known for its reliability and ease of use, particularly in screen sharing and remote control, it falls short in some advanced features compared to BeyondTrust. Users have noted that troubleshooting can be fast and effective, but they desire more robust functionalities.
- According to verified reviews, BeyondTrust Remote Support is praised for its continuous evolution, with new features being developed based on user feedback from support groups. This responsiveness to user needs is seen as a strong point, while Cisco Webex Support, despite being a long-standing tool, is perceived as less innovative.
- Users highlight that BeyondTrust Remote Support offers a more comprehensive set of features, such as command line access and session recording, which are particularly beneficial for IT teams. In contrast, while Cisco Webex Support provides essential functionalities, some users feel it lacks the depth that BeyondTrust offers.
- Reviewers note that both products have their strengths in ease of setup, but Cisco Webex Support has a slight edge in this area. However, BeyondTrust's overall user experience and feature set make it a preferred choice for many organizations looking for a more powerful remote support solution.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableCisco Webex Support
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
Cisco Webex Support
No trial information availableRatings
Meets Requirements
9.4
332
8.6
24
Ease of Use
9.3
334
8.7
26
Ease of Setup
8.7
229
8.6
6
Ease of Admin
9.0
205
Not enough data
Quality of Support
9.2
308
8.8
22
Has the product been a good partner in doing business?
9.4
200
Not enough data
Product Direction (% positive)
9.1
329
7.1
24
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
9.2
6
9.2
125
8.9
6
9.0
112
8.6
6
9.0
113
Not enough data
9.0
116
Not enough data
9.0
123
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
117
9.7
6
7.2
82
Not enough data
7.3
78
9.3
5
8.5
96
9.0
5
Security
9.0
98
Not enough data
9.1
109
Not enough data
Device Support
8.3
92
9.3
5
8.8
104
9.3
5
8.9
104
9.0
5
Performance
8.6
105
Not enough data
Administration
9.0
92
7.8
6
8.5
84
9.2
6
8.7
90
Not enough data
9.0
86
8.9
6
9.1
91
9.2
6
8.8
88
8.3
5
9.1
97
9.2
6
Platform
9.0
91
9.0
5
8.1
79
Not enough data
8.5
82
Not enough data
9.3
93
9.3
5
Security
8.6
63
Not enough data
8.7
76
8.3
5
8.7
77
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Cisco Webex Support are categorized as Remote Support and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
Cisco Webex Support has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cisco Webex Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.1%
Banking
9.5%
Education Management
9.5%
Telecommunications
7.1%
Financial Services
7.1%
Information Technology and Services
7.1%
Other
59.5%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Cisco Webex Support has no discussions with answers
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