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Compare BeyondTrust Remote Support and Cisco Webex Support 
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At a Glance
Market Segments
Enterprise (49.2% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportCisco Webex Support
Star Rating
(41)4.3 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Cisco Webex SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Screen Sharing" with a score of 9.5, while Cisco Webex Support received a lower score of 9.0, indicating a more seamless experience for users needing to share screens during remote sessions.
- Reviewers mention that BeyondTrust's "Session Recording" feature is highly rated at 9.0, compared to Cisco Webex Support's 8.3, suggesting that users find BeyondTrust's recording capabilities more reliable for documentation and review purposes.
- G2 users highlight BeyondTrust's "Multi-Monitor Support" with a score of 9.0, which is crucial for users working with multiple screens, while Cisco Webex Support also scored 9.0, indicating both products perform well in this area, but BeyondTrust is noted for its superior handling of complex setups.
- Users on G2 report that BeyondTrust's "Centralized Management" feature scored 9.0, making it easier for administrators to manage user roles and permissions, while Cisco Webex Support's management capabilities are less emphasized, suggesting a potential gap in administrative efficiency.
- Reviewers mention that BeyondTrust's "Quality of Support" is rated at 9.3, slightly higher than Cisco Webex Support's 9.0, indicating that users feel more supported and satisfied with BeyondTrust's customer service and technical assistance.
- Users say that BeyondTrust's "Multi-Factor Authentication" feature is rated at 9.0, enhancing security for remote sessions, while Cisco Webex Support's security features are generally well-received but do not match the same level of user confidence as BeyondTrust's offerings.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableCisco Webex Support
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
Cisco Webex Support
No trial information availableRatings
Meets Requirements
9.4
327
8.8
22
Ease of Use
9.3
329
8.8
24
Ease of Setup
8.7
224
Not enough data
Ease of Admin
9.0
204
Not enough data
Quality of Support
9.2
303
9.0
20
Has the product been a good partner in doing business?
9.4
199
Not enough data
Product Direction (% positive)
9.1
324
7.5
23
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
9.0
5
9.2
124
8.7
5
9.0
111
8.3
5
8.9
111
Not enough data
9.0
115
Not enough data
9.0
122
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
115
9.7
5
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
97
Not enough data
9.1
108
Not enough data
Device Support
8.3
92
9.3
5
8.8
102
Not enough data
8.8
101
Not enough data
Performance
8.6
104
Not enough data
Administration
9.0
92
7.3
5
8.5
84
9.0
5
8.7
90
Not enough data
9.0
86
8.7
5
9.1
91
9.0
5
8.8
87
8.3
5
9.1
97
9.0
5
Platform
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
91
Not enough data
Security
8.6
63
Not enough data
8.7
76
8.3
5
8.7
77
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Cisco Webex Support are categorized as Remote Support and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
Cisco Webex Support has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cisco Webex Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Banking
10.0%
Telecommunications
7.5%
Information Technology and Services
7.5%
Financial Services
7.5%
Education Management
7.5%
Other
60.0%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Cisco Webex Support has no discussions with answers
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