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Compare BeyondTrust Remote Support and Chrome Remote Desktop 
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At a Glance
Market Segments
Enterprise (49.2% of reviews)
Small-Business (53.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportChrome Remote Desktop
Star Rating
(51)4.2 out of 5
Market Segments
Small-Business (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Chrome Remote DesktopSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Session Recording" with a score of 9.0, allowing for effective training and compliance, while Chrome Remote Desktop falls short with a score of 7.6 in the same area.
- Reviewers mention that BeyondTrust's "Multi-Monitor Support" is rated at 9.0, making it ideal for users who need to manage multiple screens, whereas Chrome Remote Desktop's support in this area is less robust, also rated at 7.9.
- G2 users highlight BeyondTrust's "Centralized Management" feature with a score of 9.0, which simplifies administration for larger teams, while Chrome Remote Desktop's management capabilities are rated lower at 8.4.
- Users on G2 appreciate BeyondTrust's "Approval Workflows" feature, scoring 7.6, which helps in maintaining security protocols, while Chrome Remote Desktop does not offer a comparable feature, making it less suitable for enterprise environments.
- Reviewers say that BeyondTrust's "Quality of Support" is rated at 9.3, indicating a strong customer service experience, while Chrome Remote Desktop's support is rated lower at 8.7, suggesting potential delays in assistance.
- Users report that BeyondTrust's "Unattended Remote Access" feature, rated at 8.9, is crucial for IT support teams, while Chrome Remote Desktop's similar functionality is rated slightly lower at 8.7, indicating a less comprehensive solution for unattended sessions.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableChrome Remote Desktop
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
Chrome Remote Desktop
No trial information availableRatings
Meets Requirements
9.4
327
8.4
42
Ease of Use
9.3
329
9.1
43
Ease of Setup
8.7
224
9.3
18
Ease of Admin
9.0
204
9.0
18
Quality of Support
9.2
303
8.8
32
Has the product been a good partner in doing business?
9.4
199
8.9
14
Product Direction (% positive)
9.1
324
9.1
41
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
Not enough data
9.2
124
Not enough data
9.0
111
Not enough data
8.9
111
Not enough data
9.0
115
Not enough data
9.0
122
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
115
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
97
Not enough data
9.1
108
Not enough data
Device Support
8.3
92
Not enough data
8.8
102
Not enough data
8.8
101
Not enough data
Performance
8.6
104
Not enough data
Administration
9.0
92
8.8
23
8.5
84
8.5
22
8.7
90
8.2
23
9.0
86
7.9
21
9.1
91
8.3
20
8.8
87
8.8
21
9.1
97
8.4
20
Platform
9.0
91
8.5
23
8.1
79
8.6
22
8.5
82
8.6
22
9.3
91
8.0
23
Security
8.6
63
7.7
20
8.7
76
8.1
21
8.7
77
8.0
22
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Chrome Remote Desktop are categorized as Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
Chrome Remote Desktop has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Chrome Remote Desktop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Computer & Network Security
14.3%
Information Technology and Services
12.2%
Computer Software
12.2%
Marketing and Advertising
6.1%
Internet
6.1%
Other
49.0%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
What can Chrome Remote Desktop do?
1 Comment
CK
Remotely support users with issues or work remotely Read more
Chrome Remote Desktop has no more discussions with answers
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