# BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support Comparison --- ## AI Generated Summary - **G2 reviewers report** that BeyondTrust Remote Support excels in user satisfaction, boasting a higher overall score compared to BeyondTrust Privileged Remote Access. Users appreciate its **feature-rich environment** and ease of use, with one reviewer noting the product's **thorough documentation** and helpful onboarding team. - **According to verified reviews** , BeyondTrust Remote Support has a significantly larger number of reviews, indicating a more established user base. This extensive feedback allows potential buyers to feel more confident in the product's reliability and performance. - **Users say** that BeyondTrust Privileged Remote Access shines in its **security features** , particularly the approval process for access and session recording. Reviewers highlight how it provides tight control over privileged access without complicating the user experience, making it a strong choice for organizations focused on security. - **Reviewers mention** that BeyondTrust Remote Support offers superior support quality, with a score that reflects its responsiveness and helpfulness. Users have praised the **screen recording feature** as a valuable tool for troubleshooting, allowing support teams to easily share insights with other levels of support. - **G2 reviewers note** that BeyondTrust Privileged Remote Access has a slight edge in features like **live session recording** and **session approval workflows** , which are particularly beneficial for organizations needing stringent access controls. Users appreciate the ability to configure appliances for specific troubleshooting needs. - **According to recent user feedback** , BeyondTrust Remote Support is recognized for its **ease of management** and intuitive interface, making it a preferred choice for teams that require quick access to remote machines for troubleshooting. Users have expressed satisfaction with its ability to implement **canned scripts** for efficient problem resolution. | | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | | **Total Reviews** | 59 | 385 | | **Largest Market Segment** | Mid-Market (51.8% of reviews) | Enterprise (48.6% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### BeyondTrust Privileged Remote Access Pros: - Secure Access (8 reviews) - Security (8 reviews) Cons: - Access Control (2 reviews) - Lack of Features (2 reviews) ### BeyondTrust Remote Support Pros: - Ease of Use (22 reviews) - Remote Access (13 reviews) Cons: - Expensive (7 reviews) - Complexity (5 reviews) --- ## Ratings Comparison | Rating | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Meets Requirements** | 9.2 (46 reviews) | 9.4 (340 reviews) | | **Ease of Use** | 8.9 (46 reviews) | 9.2 (341 reviews) | | **Ease of Setup** | 8.5 (41 reviews) | 8.7 (236 reviews) | | **Ease of Admin** | 8.7 (37 reviews) | 9.0 (206 reviews) | | **Quality of Support** | 8.6 (44 reviews) | 9.2 (316 reviews) | | **Has the product been a good partner in doing business?** | 9.4 (36 reviews) | 9.4 (201 reviews) | | **Product Direction (% positive)** | 9.2 (45 reviews) | 9.2 (334 reviews) | --- ## Pricing ### BeyondTrust Privileged Remote Access #### Entry-Level Pricing No pricing available #### Free Trial Yes ### BeyondTrust Remote Support #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Privileged Access Management (PAM) | Product | Score | Reviews | |---|---|---| | **BeyondTrust Privileged Remote Access** | 8.9/10 | 32 | | **BeyondTrust Remote Support** | 8.4/10 | 29 | #### Administration | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Policy, User, and Role Management** | 9.2 (26 reviews) | 9.2 (26 reviews) | | **Approval Workflows** | 9.0 (25 reviews) | 7.3 (22 reviews) | | **Automated Provisioning** | 8.4 (22 reviews) | 8.0 (23 reviews) | | **Bulk Changes** | 8.1 (22 reviews) | 7.8 (22 reviews) | | **Centralized Management** | 9.2 (23 reviews) | 9.0 (24 reviews) | | **Self-Service Access Requests** | 8.0 (23 reviews) | 7.3 (22 reviews) | #### Functionality | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Multi-Factor Authentication** | 9.4 (26 reviews) | 9.0 (25 reviews) | | **Single Sign-On** | 9.3 (25 reviews) | 9.3 (25 reviews) | | **BYOD support** | 9.1 (25 reviews) | 8.1 (22 reviews) | | **Password Vault** | 8.6 (24 reviews) | 7.7 (22 reviews) | | **Centralized management** | 9.5 (25 reviews) | 9.0 (24 reviews) | | **Role-based security** | 9.0 (27 reviews) | 9.0 (26 reviews) | | **Live notifications** | 8.4 (22 reviews) | 8.0 (23 reviews) | | **Live session recording & playback** | 9.7 (27 reviews) | 8.4 (22 reviews) | | **Hide passwords** | 9.6 (26 reviews) | 8.4 (22 reviews) | | **Temporary, time-limited privilege** | 8.7 (25 reviews) | 8.0 (21 reviews) | #### Monitoring | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Audit Logging** | 9.5 (28 reviews) | 9.0 (25 reviews) | | **Activity Logging** | 9.4 (27 reviews) | 9.0 (25 reviews) | | **Anomaly Detection** | 6.8 (20 reviews) | 7.4 (20 reviews) | #### Reporting | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Audit log** | 9.0 (27 reviews) | 8.9 (23 reviews) | | **Reporting** | 9.0 (26 reviews) | 9.1 (23 reviews) | ### ServiceNow Store Apps | Product | Score | Reviews | |---|---|---| | **BeyondTrust Privileged Remote Access** | N/A | N/A | | **BeyondTrust Remote Support** | 9.9/10 | 7 | #### ServiceNow Apps | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **ServiceNow Integration** | Not enough data | 10.0 (5 reviews) | | **Value** | Not enough data | 9.7 (6 reviews) | #### Agentic AI - ServiceNow Store Apps | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **BeyondTrust Privileged Remote Access** | N/A | N/A | | **BeyondTrust Remote Support** | 8.7/10 | 139 | #### Administration | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Screen Sharing** | Not enough data | 9.5 (129 reviews) | | **File Sharing** | Not enough data | 9.2 (127 reviews) | | **Session Recording** | Not enough data | 9.0 (114 reviews) | | **Unattended Remote Access** | Not enough data | 9.0 (116 reviews) | | **Multi - Session Handling** | Not enough data | 9.0 (117 reviews) | | **Multi-Monitor Support** | Not enough data | 9.0 (124 reviews) | #### Maintenance | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Remote Reboot** | Not enough data | 8.8 (113 reviews) | | **Remote Printing** | Not enough data | 7.8 (87 reviews) | #### Communication | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Text Chat** | Not enough data | 8.8 (118 reviews) | | **VoIP** | Not enough data | 7.2 (83 reviews) | | **Video Conference Call** | Not enough data | 7.3 (79 reviews) | | **Screen Annotations** | Not enough data | 8.5 (97 reviews) | #### Security | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Data Encryption** | Not enough data | 9.1 (100 reviews) | | **Compliance** | Not enough data | 9.1 (112 reviews) | #### Device Support | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Mobile Device Access** | Not enough data | 8.3 (95 reviews) | | **Multi-Platform Support** | Not enough data | 8.9 (108 reviews) | | **Cross-Platform** | Not enough data | 8.9 (107 reviews) | #### Performance | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Reporting** | Not enough data | 8.6 (106 reviews) | ### OT Secure Remote Access | Product | Score | Reviews | |---|---|---| | **BeyondTrust Privileged Remote Access** | 8.9/10 | 24 | | **BeyondTrust Remote Support** | N/A | N/A | #### Administration | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **User, Role, and Access Management** | 9.3 (22 reviews) | Not enough data | | **Policy, User, and Role Management - Privileged Access Manager** | 9.4 (21 reviews) | Not enough data | | **Network Mapping** | 7.6 (19 reviews) | Not enough data | | **Governance** | 8.6 (19 reviews) | Not enough data | #### Functionality | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Temporary, time-limited privilege** | 8.8 (20 reviews) | Not enough data | | **Network Segmentation** | 8.8 (17 reviews) | Not enough data | | **Adaptive Access Control** | 8.8 (17 reviews) | Not enough data | | **Access Control** | 9.7 (21 reviews) | Not enough data | | **Workflows** | 8.1 (12 reviews) | Not enough data | #### Reporting | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Reporting** | 8.9 (21 reviews) | Not enough data | | **Audit Logs** | 9.4 (21 reviews) | Not enough data | | **Activity Monitoring** | 9.4 (20 reviews) | Not enough data | | **Security Frameworks** | 9.2 (13 reviews) | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **BeyondTrust Privileged Remote Access** | N/A | N/A | | **BeyondTrust Remote Support** | 8.8/10 | 110 | #### Administration | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Usage Information** | Not enough data | 9.0 (93 reviews) | | **Integrations** | Not enough data | 8.5 (85 reviews) | | **Diagnostics** | Not enough data | 8.8 (92 reviews) | | **Session Recording** | Not enough data | 9.0 (87 reviews) | | **Session Transfer** | Not enough data | 9.1 (92 reviews) | | **Unattended Access** | Not enough data | 8.8 (89 reviews) | | **File Sharing** | Not enough data | 9.1 (99 reviews) | #### Platform | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Cross-Platform Access** | Not enough data | 9.0 (92 reviews) | | **Mobile Device Access** | Not enough data | 8.1 (80 reviews) | | **Applications Management** | Not enough data | 8.5 (83 reviews) | | **Remote Device Control** | Not enough data | 9.3 (95 reviews) | #### Security | Feature | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Remote Wipe** | Not enough data | 8.6 (64 reviews) | | **Device Management** | Not enough data | 8.7 (77 reviews) | | **Device Enrollment** | Not enough data | 8.7 (78 reviews) | --- ## Categories **Shared Categories (1):** [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam) **Unique to BeyondTrust Privileged Remote Access (1):** [OT Secure Remote Access Software](https://www.g2.com/categories/ot-secure-remote-access) **Unique to BeyondTrust Remote Support (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) --- ## Reviewer Demographics ### By Company Size | Segment | BeyondTrust Privileged Remote Access | BeyondTrust Remote Support | |---|---|---| | **Small-Business** | 12.5% | 14.7% | | **Mid-Market** | 51.8% | 36.7% | | **Enterprise** | 35.7% | 48.6% | ### By Industry #### BeyondTrust Privileged Remote Access - **Information Technology and Services:** 16.1% - **Computer & Network Security:** 10.7% - **Computer Software:** 7.1% - **Manufacturing:** 5.4% - **Oil & Energy:** 5.4% - **Education Management:** 5.4% - **Utilities:** 3.6% - **Telecommunications:** 3.6% - **Banking:** 3.6% - **Electrical/Electronic Manufacturing:** 3.6% - **Other:** 35.7% #### BeyondTrust Remote Support - **Information Technology and Services:** 22.7% - **Higher Education:** 11.2% - **Hospital & Health Care:** 6.1% - **Computer Software:** 4.8% - **Computer & Network Security:** 4.3% - **Government Administration:** 3.2% - **Education Management:** 2.4% - **Construction:** 2.4% - **Financial Services:** 2.1% - **Retail:** 2.1% - **Other:** 38.7% --- ## Alternatives ### Alternatives to BeyondTrust Privileged Remote Access - [CyberArk Privileged Access Manager](https://www.g2.com/products/cyberark-privileged-access-manager/reviews) — 4.4/5 stars (71 reviews) - [Delinea Secret Server](https://www.g2.com/products/delinea-secret-server/reviews) — 4.4/5 stars (44 reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) — 4.5/5 stars (910 reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (3973 reviews) - [Delinea Cloud Suite](https://www.g2.com/products/delinea-cloud-suite/reviews) — 4.3/5 stars (20 reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) — 4.5/5 stars (4004 reviews) - [BetterCloud](https://www.g2.com/products/bettercloud/reviews) — 4.4/5 stars (482 reviews) - [ARCON | Privileged Access Management (PAM)](https://www.g2.com/products/arcon-privileged-access-management-pam/reviews) — 4.4/5 stars (27 reviews) - [Dispel](https://www.g2.com/products/dispel/reviews) — 4.8/5 stars (13 reviews) - [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews) ### Alternatives to BeyondTrust Remote Support - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3971 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1092 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (509 reviews) - [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (207 reviews) - [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews) - [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews) --- ## Top Discussions ### BeyondTrust Privileged Remote Access No discussions available for this product. ### BeyondTrust Remote Support - Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc" - Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment > **Top comment:** "Remote Support Application" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-privileged-remote-access-vs-beyondtrust-remote-support)