Compare BeyondTrust Privileged Remote Access and BeyondTrust Remote Support 
At a Glance
Market Segments
Mid-Market (53.4% of reviews)
Enterprise (49.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Privileged Remote Access
Star Rating
(61)4.5 out of 5
Market Segments
Mid-Market (53.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Privileged Remote AccessBeyondTrust Remote Support
Star Rating
(377)4.7 out of 5
Market Segments
Enterprise (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user satisfaction, boasting a higher overall score compared to BeyondTrust Privileged Remote Access. Users appreciate its feature-rich environment and ease of use, with one reviewer noting the product's thorough documentation and helpful onboarding team.
- According to verified reviews, BeyondTrust Remote Support has a significantly larger number of reviews, indicating a more established user base. This extensive feedback allows potential buyers to feel more confident in the product's reliability and performance.
- Users say that BeyondTrust Privileged Remote Access shines in its security features, particularly the approval process for access and session recording. Reviewers highlight how it provides tight control over privileged access without complicating the user experience, making it a strong choice for organizations focused on security.
- Reviewers mention that BeyondTrust Remote Support offers superior support quality, with a score that reflects its responsiveness and helpfulness. Users have praised the screen recording feature as a valuable tool for troubleshooting, allowing support teams to easily share insights with other levels of support.
- G2 reviewers note that BeyondTrust Privileged Remote Access has a slight edge in features like live session recording and session approval workflows, which are particularly beneficial for organizations needing stringent access controls. Users appreciate the ability to configure appliances for specific troubleshooting needs.
- According to recent user feedback, BeyondTrust Remote Support is recognized for its ease of management and intuitive interface, making it a preferred choice for teams that require quick access to remote machines for troubleshooting. Users have expressed satisfaction with its ability to implement canned scripts for efficient problem resolution.
Pricing
Entry-Level Pricing
BeyondTrust Privileged Remote Access
No pricing availableBeyondTrust Remote Support
No pricing availableFree Trial
BeyondTrust Privileged Remote Access
Free Trial is available
BeyondTrust Remote Support
Free Trial is available
Ratings
Meets Requirements
9.2
46
9.4
332
Ease of Use
9.0
48
9.3
334
Ease of Setup
8.4
43
8.7
229
Ease of Admin
8.7
36
9.0
205
Quality of Support
8.5
44
9.2
308
Has the product been a good partner in doing business?
9.4
35
9.4
200
Product Direction (% positive)
9.2
45
9.1
329
Features by Category
Administration
9.1
27
9.1
25
8.9
26
7.6
21
8.3
23
7.9
22
8.0
23
7.7
21
9.1
24
8.9
23
8.0
24
7.2
21
Functionality
9.3
26
9.0
24
9.2
26
9.3
24
8.7
26
8.1
21
8.5
25
8.0
21
9.4
26
9.0
23
8.9
28
9.1
24
8.3
22
8.1
22
9.6
27
8.3
21
9.5
27
8.3
21
8.6
26
7.9
20
Monitoring
9.3
28
8.9
23
9.3
28
9.0
24
6.8
21
7.4
19
Reporting
8.9
28
9.0
21
8.9
27
9.1
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
9.7
5
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
125
Not enough data
9.2
125
Not enough data
9.0
112
Not enough data
9.0
113
Not enough data
9.0
116
Not enough data
9.0
123
Maintenance
Not enough data
8.8
112
Not enough data
7.8
86
Communication
Not enough data
8.8
117
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Security
Not enough data
9.0
98
Not enough data
9.1
109
Device Support
Not enough data
8.3
92
Not enough data
8.8
104
Not enough data
8.9
104
Performance
Not enough data
8.6
105
Administration
9.3
21
Not enough data
9.4
21
Not enough data
7.6
19
Not enough data
8.6
19
Not enough data
Functionality
8.8
20
Not enough data
8.8
17
Not enough data
8.8
17
Not enough data
9.7
21
Not enough data
8.1
12
Not enough data
Reporting
8.9
21
Not enough data
9.4
21
Not enough data
9.4
20
Not enough data
9.2
13
Not enough data
Administration
Not enough data
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
88
Not enough data
9.1
97
Platform
Not enough data
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
93
Security
Not enough data
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Categories
Categories
Shared Categories
BeyondTrust Privileged Remote Access and BeyondTrust Remote Support are categorized as Privileged Access Management (PAM)
Unique Categories
BeyondTrust Privileged Remote Access is categorized as OT Secure Remote Access
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Remote Desktop
Reviews
Reviewers' Company Size
BeyondTrust Privileged Remote Access
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.5%
Computer & Network Security
10.3%
Computer Software
6.9%
Education Management
6.9%
Manufacturing
5.2%
Other
55.2%
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.1%
Alternatives
Discussions
BeyondTrust Privileged Remote Access has no discussions with answers
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
