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Compare BeyondTrust Privileged Remote Access and BeyondTrust Remote Support 
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At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Enterprise (49.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Privileged Remote Access
Star Rating
(60)4.5 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Privileged Remote AccessBeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that "BeyondTrust Remote Support" excels in "Screen Sharing" with a score of 9.5, making it a preferred choice for real-time collaboration, while "BeyondTrust Privileged Remote Access" also offers strong capabilities but focuses more on security features.
- Reviewers mention that "BeyondTrust Privileged Remote Access" shines in "Multi-Factor Authentication" and "Single Sign-On," both scoring 9.8, which enhances security for sensitive environments, whereas "BeyondTrust Remote Support" has slightly lower scores in these areas, indicating a trade-off between ease of access and security.
- G2 users highlight that "BeyondTrust Remote Support" has a higher score for "Ease of Setup" at 8.7 compared to 9.0 for "BeyondTrust Privileged Remote Access," suggesting that users find the initial configuration of the latter to be more straightforward, which is crucial for quick deployment.
- Users on G2 report that "BeyondTrust Privileged Remote Access" offers superior "Approval Workflows" with a score of 9.3, which is essential for organizations needing strict access controls, while "BeyondTrust Remote Support" falls short in this area with a score of 7.6.
- Reviewers mention that "BeyondTrust Remote Support" provides robust "Session Recording" features with a score of 9.0, which is beneficial for training and compliance, while "BeyondTrust Privileged Remote Access" outperforms in "Live session recording & playback" with a score of 9.5, indicating a focus on real-time monitoring.
- Users say that "BeyondTrust Privileged Remote Access" offers better "Centralized Management" with a score of 9.4, which is crucial for IT departments managing multiple users and sessions, while "BeyondTrust Remote Support" has a slightly lower score of 8.9, indicating a less comprehensive management capability.
Pricing
Entry-Level Pricing
BeyondTrust Privileged Remote Access
No pricing availableBeyondTrust Remote Support
No pricing availableFree Trial
BeyondTrust Privileged Remote Access
Free Trial is available
BeyondTrust Remote Support
Free Trial is available
Ratings
Meets Requirements
9.2
46
9.4
327
Ease of Use
9.0
48
9.3
329
Ease of Setup
8.4
43
8.7
224
Ease of Admin
8.7
35
9.0
204
Quality of Support
8.6
44
9.2
303
Has the product been a good partner in doing business?
9.4
34
9.4
199
Product Direction (% positive)
9.2
45
9.1
324
Features by Category
Administration
9.1
27
9.1
25
8.9
26
7.6
21
8.3
23
7.9
22
8.0
23
7.7
21
9.1
24
8.9
23
8.0
24
7.2
21
Functionality
9.3
26
9.0
24
9.2
26
9.3
24
8.7
26
8.1
21
8.5
25
8.0
21
9.4
26
9.0
23
8.9
28
9.1
24
8.3
22
8.1
22
9.7
26
8.3
21
9.5
27
8.3
21
8.6
26
7.9
20
Monitoring
9.3
27
8.9
23
9.3
27
9.0
24
6.8
21
7.4
19
Reporting
9.1
27
9.0
21
8.9
27
9.1
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
9.7
5
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
125
Not enough data
9.2
124
Not enough data
9.0
111
Not enough data
8.9
111
Not enough data
9.0
115
Not enough data
9.0
122
Maintenance
Not enough data
8.8
112
Not enough data
7.8
86
Communication
Not enough data
8.8
115
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Security
Not enough data
9.0
97
Not enough data
9.1
108
Device Support
Not enough data
8.3
92
Not enough data
8.8
102
Not enough data
8.8
101
Performance
Not enough data
8.6
104
Administration
9.2
19
Not enough data
9.4
19
Not enough data
7.5
18
Not enough data
8.5
18
Not enough data
Functionality
8.7
18
Not enough data
8.8
16
Not enough data
8.8
16
Not enough data
9.6
19
Not enough data
7.9
11
Not enough data
Reporting
9.1
19
Not enough data
9.4
19
Not enough data
9.4
19
Not enough data
9.2
12
Not enough data
Administration
Not enough data
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
87
Not enough data
9.1
97
Platform
Not enough data
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
91
Security
Not enough data
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Categories
Categories
Shared Categories
BeyondTrust Privileged Remote Access and BeyondTrust Remote Support are categorized as Privileged Access Management (PAM)
Unique Categories
BeyondTrust Privileged Remote Access is categorized as OT Secure Remote Access
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Remote Desktop
Reviews
Reviewers' Company Size
BeyondTrust Privileged Remote Access
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.8%
Computer & Network Security
10.3%
Education Management
6.9%
Computer Software
6.9%
Manufacturing
5.2%
Other
56.9%
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Alternatives
Discussions
BeyondTrust Privileged Remote Access has no discussions with answers
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
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