# Bettermode vs Gainsight Customer Communities Comparison --- ## AI Generated Summary - **G2 reviewers report** that Gainsight Customer Communities excels in providing valuable insights into customer engagement, with users appreciating the ability to connect with customers and gather their opinions on various topics. This feature enhances the overall user experience for customer success managers. - **Users say** that Bettermode stands out for its **ease of customization** , with a wide selection of pre-made templates that help users get started quickly. This flexibility is particularly beneficial for those who may not have extensive technical skills. - **Reviewers mention** that Gainsight Customer Communities has a strong focus on community engagement, allowing users to leverage resources effectively. Many users find it helpful for managing client relationships and accessing support from an active community of users. - **According to verified reviews** , Bettermode is praised for its **intuitive setup process** , making it accessible for users without coding experience. This ease of use is a significant advantage for small businesses looking to establish a community quickly. - **G2 reviewers highlight** that while Gainsight Customer Communities has a solid overall rating, it faces challenges in areas like social network integration, which users feel could be improved to enhance connectivity with other platforms. - **Users report** that Bettermode's support quality is highly rated, with many finding it responsive and helpful. This level of support can be crucial for users who are new to community management and need guidance during their initial setup. | | Bettermode | Gainsight Customer Communities | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | | **Total Reviews** | 117 | 273 | | **Largest Market Segment** | Small-Business (63.7% of reviews) | Mid-Market (58.9% of reviews) | | **Entry Level Price** | Starting at $399.00 Per Month | No pricing available | --- ## Top Pros & Cons ### Bettermode Pros: - Ease of Use (12 reviews) - Customization Options (10 reviews) Cons: - Missing Features (6 reviews) - Limited Functionality (4 reviews) ### Gainsight Customer Communities Pros: - Ease of Use (9 reviews) - User Interaction (8 reviews) Cons: - Limited Customization (4 reviews) - Poor Interface Design (3 reviews) --- ## Ratings Comparison | Rating | Bettermode | Gainsight Customer Communities | |---|---|---| | **Meets Requirements** | 8.9 (72 reviews) | 8.3 (205 reviews) | | **Ease of Use** | 9.2 (73 reviews) | 8.7 (223 reviews) | | **Ease of Setup** | 9.2 (68 reviews) | 8.2 (161 reviews) | | **Ease of Admin** | 9.4 (70 reviews) | 8.6 (146 reviews) | | **Quality of Support** | 9.3 (68 reviews) | 8.8 (207 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (67 reviews) | 8.9 (146 reviews) | | **Product Direction (% positive)** | 10.0 (65 reviews) | 8.6 (195 reviews) | --- ## Pricing ### Bettermode #### Entry-Level Pricing Plan: Starter Price: Starting at $399.00 Per Month Description: Designed for creators and startups scaling their digital products with their own pace. Key Features: - Up to 10,000 members - Custom Domain - Up to 5 collaborators [Browse all 3 editions](https://www.g2.com/products/bettermode/pricing) #### Free Trial Yes ### Gainsight Customer Communities #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Q&A Platforms | Product | Score | Reviews | |---|---|---| | **Bettermode** | 8.6/10 | 20 | | **Gainsight Customer Communities** | N/A | N/A | #### Account Options | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Single Sign-On (SSO)** | 8.8 (12 reviews) | Not enough data | | **Social Login** | 8.8 (16 reviews) | Not enough data | | **Reputation System** | 8.5 (12 reviews) | Not enough data | | **Topic Subscription** | 9.2 (14 reviews) | Not enough data | | **Bookmarking** | 8.9 (11 reviews) | Not enough data | | **History** | 9.0 (14 reviews) | Not enough data | #### Q&A Tools | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Tags** | 8.8 (17 reviews) | Not enough data | | **Commenting System** | 9.1 (18 reviews) | Not enough data | | **Notifications** | 8.8 (18 reviews) | Not enough data | | **Voting** | 8.1 (15 reviews) | Not enough data | | **Integrations** | 8.3 (15 reviews) | Not enough data | | **Knowledge Integrations** | 8.6 (6 reviews) | Not enough data | | **Embedding** | 8.8 (7 reviews) | Not enough data | | **Formatting** | 8.1 (8 reviews) | Not enough data | | **Analytics** | 7.5 (8 reviews) | Not enough data | ### Drag and Drop App Builder | Product | Score | Reviews | |---|---|---| | **Bettermode** | N/A | N/A | | **Gainsight Customer Communities** | N/A | N/A | #### Functionality | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **App complexity** | Not enough data | Not enough data | | **App Variety** | Not enough data | Not enough data | | **Customized Branding** | Not enough data | Not enough data | | **Application Templates** | Not enough data | Not enough data | #### Data Control | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Data Migration** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | #### Agentic AI - Drag and Drop App Builder | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Additional Functionality | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Role-Based Permissions** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Graphical User Interface** | Not enough data | Not enough data | | **No-Code** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Charting** | Not enough data | Not enough data | | **Integrated Development Environment** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Agile Methodologies** | Not enough data | Not enough data | | **Web Forms** | Not enough data | Not enough data | | **Custom Development** | Not enough data | Not enough data | | **Offline Access** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Visual Modeling** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Authentication** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Web/Mobile App Development** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | ### No-Code Development Platforms | Product | Score | Reviews | |---|---|---| | **Bettermode** | 8.6/10 | 5 | | **Gainsight Customer Communities** | N/A | N/A | #### User Interface Design | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **WYSIWYG Editor** | Not enough data | Not enough data | | **Customized Branding** | Not enough data | Not enough data | | **App Templates** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Configurable Workflow** | Not enough data | Not enough data | | **Deployment Management** | Not enough data | Not enough data | | **Integrations Management** | Not enough data | Not enough data | #### Data Control | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Data Migration** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Data Security** | 9.0 (5 reviews) | Not enough data | #### Publishing | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Application Deployment** | 8.7 (5 reviews) | Not enough data | | **Platform Compatibility** | 8.0 (5 reviews) | Not enough data | | **Lifecycle Management** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | #### Agentic AI - No-Code Development Platforms | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Additional Functionality | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Role-Based Permissions** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Graphical User Interface** | Not enough data | Not enough data | | **No-Code** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Charting** | Not enough data | Not enough data | | **Integrated Development Environment** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Agile Methodologies** | Not enough data | Not enough data | | **Web Forms** | Not enough data | Not enough data | | **Custom Development** | Not enough data | Not enough data | | **Offline Access** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Visual Modeling** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Authentication** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Web/Mobile App Development** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **For No-Code Development** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Pre-Built Modules** | Not enough data | Not enough data | ### Online Community Management | Product | Score | Reviews | |---|---|---| | **Bettermode** | 6.8/10 | 58 | | **Gainsight Customer Communities** | 7.6/10 | 160 | #### Community Building | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Member Profiles** | 8.0 (34 reviews) | 7.1 (82 reviews) | | **Real-Time Notifications** | 7.0 (20 reviews) | 7.7 (55 reviews) | | **Member Discovery** | Not enough data | Not enough data | | **Member Referrals** | Not enough data | Not enough data | | **Community Spaces** | Not enough data | 10.0 (6 reviews) | | **Paid Memberships** | Not enough data | Not enough data | | **Multimedia Sharing** | Not enough data | Not enough data | | **Courses** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | #### Community Improvement | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Gamification** | 7.1 (20 reviews) | 7.9 (54 reviews) | | **Polls & Questions** | 6.8 (19 reviews) | 6.8 (48 reviews) | | **Automation Rules** | Not enough data | 8.0 (5 reviews) | #### Customer Analytics | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Community Insights** | 7.7 (35 reviews) | 7.7 (91 reviews) | | **Community Engagement Analytics** | 8.8 (46 reviews) | 8.1 (113 reviews) | | **Downloadable Reports** | 7.6 (40 reviews) | 7.3 (105 reviews) | | **ROI Tracking** | 7.5 (32 reviews) | 7.2 (83 reviews) | | **Engagement Tracking** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | #### Community Management | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Community Feeds & Discussions** | 8.6 (43 reviews) | 8.2 (100 reviews) | | **Live Streaming** | Not enough data | Not enough data | | **Chat & Messaging** | Not enough data | Not enough data | | **Events Management** | Not enough data | Not enough data | | **Admin Roles & Permissions** | Not enough data | 6.7 (5 reviews) | | **Knowledge Base Management** | Not enough data | Not enough data | | **Group Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Membership Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Website Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | #### Agentic AI - Online Community Management | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Autonomous Task Execution** | 5.0 (5 reviews) | Not enough data | | **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | | **Cross-system Integration** | 5.3 (5 reviews) | 6.7 (10 reviews) | | **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | | **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | | **Decision Making** | 7.0 (5 reviews) | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Activity Dashboard** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Email Reminders** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **Ideation** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Moderation** | Not enough data | Not enough data | | **@mentions** | Not enough data | Not enough data | | **Member Directory** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Filtering** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | ### Knowledge Management | Product | Score | Reviews | |---|---|---| | **Bettermode** | N/A | N/A | | **Gainsight Customer Communities** | N/A | N/A | #### Knowledge Base | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Q & A** | Not enough data | Not enough data | | **Link Sharing** | Not enough data | Not enough data | | **Searchable** | Not enough data | Not enough data | #### Security | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Verification** | Not enough data | Not enough data | | **Role-Based Permission** | Not enough data | Not enough data | | **Public vs Private** | Not enough data | Not enough data | #### Content | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Trackable Analytics** | Not enough data | Not enough data | | **Import** | Not enough data | Not enough data | | **File Viewing** | Not enough data | Not enough data | | **Update Notifications** | Not enough data | Not enough data | #### Communication | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Social Features** | Not enough data | Not enough data | | **Tagging ** | Not enough data | Not enough data | | **Upload ** | Not enough data | Not enough data | | **Comments** | Not enough data | Not enough data | #### Additional Functionality | Feature | Bettermode | Gainsight Customer Communities | |---|---|---| | **Collaboration Tools** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Content Library** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Text Editing** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Catalog Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Unique to Bettermode (3):** [Q&A Platforms ](https://www.g2.com/categories/q-a-platforms), [Drag and Drop App Builder Software](https://www.g2.com/categories/drag-and-drop-app-builder), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Bettermode | Gainsight Customer Communities | |---|---|---| | **Small-Business** | 63.7% | 16.0% | | **Mid-Market** | 26.5% | 58.9% | | **Enterprise** | 9.7% | 25.1% | ### By Industry #### Bettermode - **Computer Software:** 13.3% - **Information Technology and Services:** 12.4% - **Health, Wellness and Fitness:** 8.0% - **Marketing and Advertising:** 6.2% - **Professional Training & Coaching:** 6.2% - **Education Management:** 5.3% - **E-Learning:** 4.4% - **Primary/Secondary Education:** 3.5% - **Financial Services:** 3.5% - **Computer & Network Security:** 2.7% - **Other:** 34.5% #### Gainsight Customer Communities - **Computer Software:** 37.0% - **Information Technology and Services:** 19.3% - **Telecommunications:** 7.8% - **Computer & Network Security:** 3.3% - **Marketing and Advertising:** 2.6% - **Internet:** 2.2% - **E-Learning:** 1.9% - **Financial Services:** 1.9% - **Music:** 1.9% - **Education Management:** 1.5% - **Other:** 20.7% --- ## Alternatives ### Alternatives to Bettermode - [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.5/5 stars (768 reviews) - [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (515 reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews) - [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (228 reviews) - [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1079 reviews) - [Stack Internal](https://www.g2.com/products/stack-internal/reviews) — 4.5/5 stars (794 reviews) - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (514 reviews) - [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews) ### Alternatives to Gainsight Customer Communities - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews) - [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.5/5 stars (768 reviews) - [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews) - [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (515 reviews) - [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (228 reviews) - [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1079 reviews) - [Forj](https://www.g2.com/products/forj/reviews) — 4.6/5 stars (81 reviews) - [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (405 reviews) --- ## Top Discussions ### Bettermode No discussions available for this product. ### Gainsight Customer Communities - Title: [Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "Defining community success will depend upon the business's community goals; every company is different. We have found customers can be successful with both..." - Title: [What does inSided Online Community Platform do?](https://www.g2.com/discussions/what-does-insided-online-community-platform-do) — 1 comment > **Top comment:** "Platform for hosting online community - including forums, events, updates, and feature requests." - Title: [What is a community platform?](https://www.g2.com/discussions/insided-online-community-platform-what-is-a-community-platform) — 1 comment > **Top comment:** "An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bettermode-vs-gainsight-customer-communities)