Introducing G2.ai, the future of software buying.Try now
Compare Bettermode and Gainsight Customer Communities 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ToucanTech
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Axero
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Commune
Visit Website
At a Glance
Market Segments
Small-Business (63.7% of reviews)
Mid-Market (59.4% of reviews)
Entry-Level Pricing
Free
No pricing available
Bettermode
Star Rating
(117)4.7 out of 5
Market Segments
Small-Business (63.7% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansGainsight Customer Communities
Star Rating
(250)4.4 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Communities excels in its Commenting System with a score of 9.3, allowing for robust discussions, while Bettermode's score of 8.5 indicates a slightly less effective commenting feature.
- Reviewers mention that Bettermode shines in Social Network Integration, scoring 8.8 compared to Gainsight's 6.7, making it a better choice for organizations looking to leverage social media for community engagement.
- G2 users highlight that Gainsight's Knowledge Base features, particularly the Q&A Tools and Link Sharing, both score 8.8, providing a strong resource for community members, whereas Bettermode's features in this area are rated lower.
- Users on G2 report that Bettermode offers superior Community Analytics with a customer intelligence score of 8.6, compared to Gainsight's 7.2, indicating better insights into user engagement and community performance.
- Reviewers say that Gainsight's Ease of Use is rated at 8.7, which is commendable, but Bettermode outperforms with a score of 9.2, suggesting a more intuitive user experience overall.
- Users report that while both platforms offer Gamification features, Gainsight's score of 8.2 is notably higher than Bettermode's 7.2, indicating a more engaging experience for users looking to enhance community interaction through gamified elements.
Pricing
Entry-Level Pricing
Bettermode
Free
Free
Ideal for hobbyists and individuals or for those getting started bringing their community dream to life.
- Bettermode.io Domain
- Bettermode Badge
- No-code Customization
Gainsight Customer Communities
No pricing availableFree Trial
Bettermode
Free Trial is available
Gainsight Customer Communities
Free Trial is available
Ratings
Meets Requirements
8.9
72
8.3
199
Ease of Use
9.2
73
8.7
202
Ease of Setup
9.2
68
8.2
157
Ease of Admin
9.4
70
8.6
143
Quality of Support
9.3
68
8.8
186
Has the product been a good partner in doing business?
9.5
67
8.9
143
Product Direction (% positive)
10.0
65
8.6
190
Features by Category
Account Options
8.8
12
Not enough data
8.8
16
Not enough data
8.5
12
Not enough data
9.2
14
Not enough data
8.9
11
Not enough data
9.0
14
Not enough data
Q&A Tools
8.8
17
Not enough data
9.1
18
Not enough data
8.8
18
Not enough data
8.1
15
Not enough data
8.3
15
Not enough data
8.6
6
Not enough data
8.8
7
Not enough data
8.1
8
Not enough data
7.5
8
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Drag and Drop App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Publishing
8.7
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
8.9
38
6.9
74
8.0
34
7.0
78
7.0
20
7.6
49
8.5
17
7.1
46
8.5
20
7.4
43
8.0
19
7.6
42
Community Improvement
7.1
20
7.9
49
5.4
19
6.9
47
6.0
18
6.9
42
6.8
19
6.8
44
Customer Analytics
7.7
35
7.6
84
8.8
46
8.0
103
7.6
40
7.3
102
7.5
32
7.2
80
Community Management
8.6
43
8.1
90
8.4
43
8.1
95
7.9
19
8.3
44
Community Analytics
8.2
19
7.7
44
6.9
20
7.5
44
7.2
18
7.6
44
8.4
19
8.3
45
Agentic AI - Online Community Management
5.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
7.0
5
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bettermode and Gainsight Customer Communities are categorized as Online Community Management
Unique Categories
Bettermode is categorized as Q&A Platforms, Drag and Drop App Builder, and No-Code Development Platforms
Gainsight Customer Communities has no unique categories
Reviews
Reviewers' Company Size
Bettermode
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.3%
Information Technology and Services
12.4%
Health, Wellness and Fitness
8.0%
Professional Training & Coaching
6.2%
Marketing and Advertising
6.2%
Other
54.0%
Computer Software
35.7%
Information Technology and Services
19.7%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.1%
Alternatives
Discussions
Bettermode has no discussions with answers
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
