# Bettermode vs Gainsight Customer Communities Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Communities excels in providing valuable insights into customer engagement, with users appreciating the ability to connect with customers and gather their opinions on various topics. This feature enhances the overall user experience for customer success managers.
- **Users say** that Bettermode stands out for its **ease of customization** , with a wide selection of pre-made templates that help users get started quickly. This flexibility is particularly beneficial for those who may not have extensive technical skills.
- **Reviewers mention** that Gainsight Customer Communities has a strong focus on community engagement, allowing users to leverage resources effectively. Many users find it helpful for managing client relationships and accessing support from an active community of users.
- **According to verified reviews** , Bettermode is praised for its **intuitive setup process** , making it accessible for users without coding experience. This ease of use is a significant advantage for small businesses looking to establish a community quickly.
- **G2 reviewers highlight** that while Gainsight Customer Communities has a solid overall rating, it faces challenges in areas like social network integration, which users feel could be improved to enhance connectivity with other platforms.
- **Users report** that Bettermode's support quality is highly rated, with many finding it responsive and helpful. This level of support can be crucial for users who are new to community management and need guidance during their initial setup.



---
## Frequently Asked Questions

### What is the difference between Gainsight Customer Communities vs Bettermode?

Bettermode stands out for higher reviewer satisfaction across setup, support, and ease of use, while Gainsight Customer Communities is more established in the mid-market segment.

| [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews) | [Bettermode](https://www.g2.com/products/bettermode/reviews) |
| --- | --- |
| G2 Rating (reviews): 4.4/5 (274 reviews) | G2 Rating (reviews): 4.7/5 (117 reviews) |
| Largest Segment: Mid-Market | Largest Segment: Small-Business |
| Ease of Setup score: 8.2 | Ease of Setup score: 9.2 |
| Quality of Support score: 8.8 | Quality of Support score: 9.3 |
| Top Reviewer-Cited Strength: Ease of Use (9 all-time mentions) | Top Reviewer-Cited Strength: Ease of Use (12 all-time mentions) |



### How do the pricing models of Gainsight Customer Communities and Bettermode compare?

Bettermode is rated higher for value, with reviewers expressing greater satisfaction with its pricing and cost structure.

- **Gainsight Customer Communities:** Reviewers note the platform is "affordable" in one all-time mention, but recent reviews also cite it as "expensive" and mention pricing as a differentiator for switching.
- **Bettermode:** Recent reviews highlight Bettermode's strong value, with praise for its free tier, flexibility, and satisfaction with the price point.
- **Switching-reason:** Recent reviewers cite Bettermode's lower cost and more flexible pricing as reasons for choosing it over alternatives.



### What are the best alternatives to Gainsight Customer Communities and Bettermode?

The top three alternatives to Gainsight Customer Communities and Bettermode are Discourse, Higher Logic Thrive, and Influitive.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews) | 4.4/5 (274 reviews) | Mid-Market | Affordable in one all-time mention; some recent reviews cite as expensive | Ease of Use (9 all-time mentions) |
| [Bettermode](https://www.g2.com/products/bettermode/reviews) | 4.7/5 (117 reviews) | Small-Business | Strong value and free tier praised in recent reviews | Ease of Use (12 all-time mentions) |
| [Discourse](https://www.g2.com/products/discourse/reviews) | 4.0/5 (68 reviews) | Small-Business | — | Customizability and open-source flexibility in recent reviews |
| [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) | 4.4/5 (435 reviews) | Small-Business | — | Robust feature set and community engagement tools in recent reviews |
| [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) | 4.4/5 (396 reviews) | Mid-Market | — | Advocacy and engagement capabilities in recent reviews |



### Which Online Community Management features should I prioritize when comparing Gainsight Customer Communities and Bettermode?

Buyers should prioritize ease of use, customization, integrations, analytics, and support quality when comparing Gainsight Customer Communities and Bettermode.

- **Ease of Use:** Gainsight Customer Communities (8.7), Bettermode (9.2); all-time mentions: 9 for Gainsight, 12 for Bettermode.
- **Customization:** Gainsight Customer Communities (2 all-time mentions), Bettermode (10 all-time mentions for customization options, 7 for customization flexibility).
- **Integrations:** Gainsight Customer Communities (Zapier: 10 all-time mentions, Slack: 7), Bettermode (API: 13, Slack: 5, Zapier: 3).
- **Analytics:** Gainsight Customer Communities: Reviewers request more advanced analytics; Bettermode: Reviewers cite simple analytics and desire for more robust reporting.
- **Support Quality:** Gainsight Customer Communities (8.8), Bettermode (9.3); all-time mentions: 3 for Gainsight, 5 for Bettermode.



### What are the pros and cons of Gainsight Customer Communities vs Bettermode?

Bettermode's headline strength is ease of use and customization, while Gainsight Customer Communities is recognized for user interaction and integration with customer success tools.

- **Gainsight Customer Communities strengths:** Ease of Use (9 all-time mentions), User Interaction (8), Branding Customization (5), Feedback Management (4), Customer Support (3), Innovation (2).
- **Gainsight Customer Communities trade-offs:** Limited Customization (4), Poor Interface Design (3), Difficult Learning Process (2), Difficult Setup (2), Expensive (2), Limited Features (2), Search Functionality (2).
- **Bettermode strengths:** Ease of Use (12), Customization Options (10), Intuitive (9), Flexibility (8), Customizability (7), Easy Setup (7), Features (7), Community Engagement (5), Customer Support (5), Templates (4).
- **Bettermode trade-offs:** Missing Features (6), Limited Functionality (4), Access Limitations (3), Lack of Features (3).



### Is Gainsight Customer Communities or Bettermode better for small businesses?

Bettermode is the better fit for small businesses, with the largest reviewer segment and strong small-business sentiment.

- **Gainsight Customer Communities:** Largest segment is Mid-Market; reviewers note the platform can be overly complex for smaller communities and cite pricing as a concern for small businesses.
- **Bettermode:** Largest segment is Small-Business; reviewers consistently praise its ease of setup, intuitive design, and suitability for startups and small organizations.



### Which Online Community Management platform has better integrations?

Bettermode is favored by reviewers for integrations, with more frequent mentions of API and customization capabilities.

- **Gainsight Customer Communities:** Zapier (10 all-time mentions), Slack (7); reviewers note the need for Zapier to access many connectors.
- **Bettermode:** API (13 all-time mentions), Slack (5), Zapier (3); reviewers highlight the platform's API and ability to create custom apps as key integration strengths.



### How do Gainsight Customer Communities and Bettermode compare on customer support?

Bettermode leads Gainsight Customer Communities on Quality of Support by a material margin of 0.5 points (9.3 vs 8.8).

- **Gainsight Customer Communities:** Reviewers describe the support team as responsive and knowledgeable, with several citing excellent onboarding and proactive assistance, though a few mention slow resolution for complex issues.
- **Bettermode:** Reviewers consistently praise the support team for being extremely responsive, helpful, and proactive, with multiple mentions of quick answers and a strong customer success focus.



### Which is easier to implement, Gainsight Customer Communities or Bettermode?

Bettermode is easier to implement, with a 1.0-point lead in Ease of Setup (9.2 vs 8.2) and higher Ease of Admin (9.4 vs 8.6).

- **Gainsight Customer Communities:** Reviewers note the platform is generally easy to use but mention a learning curve for advanced customizations and that setup can be "bulky" or "complex" for smaller teams.
- **Bettermode:** Reviewers consistently highlight quick setup, intuitive onboarding, and the ability to launch a community without technical expertise or coding.



### Which product has better Integrations?

Bettermode is rated higher for Integrations, with more frequent reviewer mentions of API and customization capabilities.

- **Gainsight Customer Communities:** Integrations cited in reviews include Zapier (10 all-time mentions) and Slack (7); reviewers note the need for Zapier for many connectors.
- **Bettermode:** API (13 all-time mentions), Slack (5), Zapier (3); reviewers highlight the platform's API and ability to create custom apps as key integration strengths.



| | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 117 | 276 | 

---
## Top Pros & Cons

### Bettermode

Pros:
- Ease of Use (13 reviews)
- Customization Options (11 reviews)

Cons:
- Missing Features (7 reviews)
- Limited Functionality (4 reviews)

### Gainsight Customer Communities

Pros:
- Ease of Use (9 reviews)
- User Interaction (8 reviews)

Cons:
- Limited Customization (4 reviews)
- Poor Interface Design (3 reviews)

---
## Ratings Comparison
| Rating | Bettermode | Gainsight Customer Communities | 
|---|---|---|
  | **Meets Requirements** | 8.9 (72 reviews) | 8.3 (206 reviews) | 
  | **Ease of Use** | 9.2 (73 reviews) | 8.7 (225 reviews) | 
  | **Ease of Setup** | 9.2 (68 reviews) | 8.2 (162 reviews) | 
  | **Ease of Admin** | 9.4 (70 reviews) | 8.6 (147 reviews) | 
  | **Quality of Support** | 9.3 (68 reviews) | 8.8 (209 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (67 reviews) | 8.9 (147 reviews) | 
  | **Product Direction (% positive)** | 10.0 (65 reviews) | 8.6 (196 reviews) | 

---
## Pricing

### Bettermode

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $399.00 Per Month

Description: Designed for creators and startups scaling their digital products with their own pace.

Key Features:
- Up to 10,000 members
- Custom Domain
- Up to 5 collaborators

[Browse all 3 editions](https://www.g2.com/products/bettermode/pricing)

#### Free Trial

Yes

### Gainsight Customer Communities

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Q&A Platforms

| Product | Score | Reviews |
|---|---|---|
| **Bettermode** | 8.6/10 | 20 |
| **Gainsight Customer Communities** | N/A | N/A |

#### Account Options

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Single Sign-On (SSO)** | 8.8 (12 reviews) | Not enough data | 
| **Social Login** | 8.8 (16 reviews) | Not enough data | 
| **Reputation System** | 8.5 (12 reviews) | Not enough data | 
| **Topic Subscription** | 9.2 (14 reviews) | Not enough data | 
| **Bookmarking** | 8.9 (11 reviews) | Not enough data | 
| **History** | 9.0 (14 reviews) | Not enough data | 

#### Q&A Tools

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Tags** | 8.8 (17 reviews) | Not enough data | 
| **Commenting System** | 9.1 (18 reviews) | Not enough data | 
| **Notifications** | 8.8 (18 reviews) | Not enough data | 
| **Voting** | 8.1 (15 reviews) | Not enough data | 
| **Integrations** | 8.3 (15 reviews) | Not enough data | 
| **Knowledge Integrations** | 8.6 (6 reviews) | Not enough data | 
| **Embedding** | 8.8 (7 reviews) | Not enough data | 
| **Formatting** | 8.1 (8 reviews) | Not enough data | 
| **Analytics** | 7.5 (8 reviews) | Not enough data | 

### Drag and Drop App Builder

| Product | Score | Reviews |
|---|---|---|
| **Bettermode** | N/A | N/A |
| **Gainsight Customer Communities** | N/A | N/A |

#### Functionality

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **App complexity** | Not enough data | Not enough data | 
| **App Variety** | Not enough data | Not enough data | 
| **Customized Branding** | Not enough data | Not enough data | 
| **Application Templates** | Not enough data | Not enough data | 

#### Data Control

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Data Migration** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Agentic AI - Drag and Drop App Builder

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Graphical User Interface** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Integrated Development Environment** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Agile Methodologies** | Not enough data | Not enough data | 
| **Web Forms** | Not enough data | Not enough data | 
| **Custom Development** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Visual Modeling** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Web/Mobile App Development** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Bettermode** | 8.6/10 | 5 |
| **Gainsight Customer Communities** | N/A | N/A |

#### User Interface Design

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **WYSIWYG Editor** | Not enough data | Not enough data | 
| **Customized Branding** | Not enough data | Not enough data | 
| **App Templates** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Integrations Management** | Not enough data | Not enough data | 

#### Data Control

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Data Migration** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Data Security** | 9.0 (5 reviews) | Not enough data | 

#### Publishing

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Application Deployment** | 8.7 (5 reviews) | Not enough data | 
| **Platform Compatibility** | 8.0 (5 reviews) | Not enough data | 
| **Lifecycle Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - No-Code Development Platforms

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Graphical User Interface** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Integrated Development Environment** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Agile Methodologies** | Not enough data | Not enough data | 
| **Web Forms** | Not enough data | Not enough data | 
| **Custom Development** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Visual Modeling** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Web/Mobile App Development** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **For No-Code Development** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Pre-Built Modules** | Not enough data | Not enough data | 

### Online Community Management

| Product | Score | Reviews |
|---|---|---|
| **Bettermode** | 6.8/10 | 58 |
| **Gainsight Customer Communities** | 7.6/10 | 162 |

#### Community Building

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Member Profiles** | 8.0 (34 reviews) | 7.1 (82 reviews) | 
| **Real-Time Notifications** | 7.0 (20 reviews) | 7.7 (55 reviews) | 
| **Member Discovery** | Not enough data | Not enough data | 
| **Member Referrals** | Not enough data | Not enough data | 
| **Community Spaces** | Not enough data | 10.0 (7 reviews) | 
| **Paid Memberships** | Not enough data | Not enough data | 
| **Multimedia Sharing** | Not enough data | Not enough data | 
| **Courses** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Community Improvement

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Gamification** | 7.1 (20 reviews) | 7.9 (54 reviews) | 
| **Polls & Questions** | 6.8 (19 reviews) | 6.8 (48 reviews) | 
| **Automation Rules** | Not enough data | 8.0 (5 reviews) | 

#### Customer Analytics

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Community Insights** | 7.7 (35 reviews) | 7.7 (92 reviews) | 
| **Community Engagement Analytics** | 8.8 (46 reviews) | 8.1 (114 reviews) | 
| **Downloadable Reports** | 7.6 (40 reviews) | 7.3 (105 reviews) | 
| **ROI Tracking** | 7.5 (32 reviews) | 7.2 (83 reviews) | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Community Management

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Community Feeds & Discussions** | 8.6 (43 reviews) | 8.2 (100 reviews) | 
| **Live Streaming** | Not enough data | Not enough data | 
| **Chat & Messaging** | Not enough data | Not enough data | 
| **Events Management** | Not enough data | Not enough data | 
| **Admin Roles & Permissions** | Not enough data | 6.7 (5 reviews) | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Group Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Membership Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Website Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 

#### Agentic AI - Online Community Management

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Autonomous Task Execution** | 5.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | 6.7 (10 reviews) | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Ideation** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Moderation** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Member Directory** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Filtering** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Bettermode** | N/A | N/A |
| **Gainsight Customer Communities** | N/A | N/A |

#### Knowledge Base

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Collaboration Tools** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Text Editing** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Catalog Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Community Management Software](https://www.g2.com/categories/online-community-management)

**Unique to Bettermode (3):** [Q&A Platforms ](https://www.g2.com/categories/q-a-platforms), [Drag and Drop App Builder Software](https://www.g2.com/categories/drag-and-drop-app-builder), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | Bettermode | Gainsight Customer Communities | 
|---|---|---|
| **Small-Business** | 63.7% | 16.2% | 
| **Mid-Market** | 26.5% | 58.9% | 
| **Enterprise** | 9.7% | 24.9% | 

### By Industry

#### Bettermode

- **Computer Software:** 13.3%
- **Information Technology and Services:** 12.4%
- **Health, Wellness and Fitness:** 8.0%
- **Marketing and Advertising:** 6.2%
- **Professional Training & Coaching:** 6.2%
- **Education Management:** 5.3%
- **E-Learning:** 4.4%
- **Primary/Secondary Education:** 3.5%
- **Financial Services:** 3.5%
- **Computer & Network Security:** 2.7%
- **Other:** 34.5%

#### Gainsight Customer Communities

- **Computer Software:** 37.1%
- **Information Technology and Services:** 19.1%
- **Telecommunications:** 7.7%
- **Computer & Network Security:** 3.3%
- **Marketing and Advertising:** 2.9%
- **Internet:** 2.2%
- **E-Learning:** 1.8%
- **Financial Services:** 1.8%
- **Music:** 1.8%
- **Education Management:** 1.5%
- **Other:** 20.6%

---
## Alternatives

### Alternatives to Bettermode

- [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews)
- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.5/5 stars (769 reviews)
- [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (539 reviews)
- [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews)
- [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews)
- [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.5/5 stars (236 reviews)
- [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1081 reviews)
- [Stack Internal](https://www.g2.com/products/stack-internal/reviews) — 4.5/5 stars (793 reviews)
- [Bloomfire](https://www.g2.com/products/bloomfire/reviews) — 4.6/5 stars (515 reviews)
- [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews)

### Alternatives to Gainsight Customer Communities

- [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews)
- [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews)
- [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews)
- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.5/5 stars (769 reviews)
- [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews)
- [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.5/5 stars (236 reviews)
- [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (539 reviews)
- [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1081 reviews)
- [Forj](https://www.g2.com/products/forj/reviews) — 4.6/5 stars (81 reviews)
- [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (405 reviews)

---
## Top Discussions

### Bettermode

No discussions available for this product.

### Gainsight Customer Communities

- Title: [Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Defining community success will depend upon the business's community goals; every company is different. We have found customers can be successful with both..."
- Title: [What does inSided Online Community Platform do?](https://www.g2.com/discussions/what-does-insided-online-community-platform-do) — 1 comment
  > **Top comment:** "Platform for hosting online community - including forums, events, updates, and feature requests."
- Title: [What is a community platform?](https://www.g2.com/discussions/insided-online-community-platform-what-is-a-community-platform) — 1 comment
  > **Top comment:** "An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bettermode-vs-gainsight-customer-communities)