Compare Better Stack and ServiceNow IT Service Management 
At a Glance
Market Segments
Small-Business (91.1% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
$0.00
No pricing available
Better Stack
Star Rating
(314)4.8 out of 5
Market Segments
Small-Business (91.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 3 pricing plansServiceNow IT Service Management
Star Rating
(1,238)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow IT Service Management excels in automating workflows, significantly reducing manual tasks. Users appreciate how it streamlines incidents, requests, and approvals, which minimizes delays and human errors, making it a robust choice for larger enterprises.
- Users say Better Stack shines with its all-in-one monitoring capabilities, combining uptime monitoring, logs, and on-call alerting in a user-friendly interface. This integration is particularly praised for its reliability in real-time alerts, making it a solid option for small businesses looking for simplicity and effectiveness.
- Reviewers mention that ServiceNow's recent AI integration enhances productivity by summarizing ticket progress quickly, allowing teams to focus on resolution rather than sifting through detailed notes. This feature is a game-changer for organizations that handle a high volume of incidents.
- According to verified reviews, Better Stack is noted for its ease of setup, with users highlighting how quickly they could implement the tool, even on a free plan. This makes it an attractive option for smaller teams or those new to incident management.
- G2 reviewers highlight that while ServiceNow has a higher overall satisfaction score, Better Stack's users rate its support and ease of administration exceptionally well, indicating that smaller teams may find Better Stack more approachable and responsive to their needs.
- Users report that ServiceNow's comprehensive features cater well to enterprise-level requirements, but some find it complex compared to Better Stack's straightforward approach, which is designed for quick integration and usability, especially for those with less technical expertise.
Pricing
Entry-Level Pricing
Better Stack
Free plan
$0.00
A great way to get started!
- 10 monitors & heartbeats
- 1 status page
- Slack & e-mail alerts
ServiceNow IT Service Management
No pricing availableFree Trial
Better Stack
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
9.5
230
8.9
800
Ease of Use
9.5
249
8.5
1,020
Ease of Setup
9.6
221
8.2
580
Ease of Admin
9.7
160
8.6
315
Quality of Support
9.4
153
8.5
728
Has the product been a good partner in doing business?
9.6
127
8.8
310
Product Direction (% positive)
9.6
212
8.8
777
Features by Category
Administration
Not enough data
9.0
245
|
Verified
Not enough data
8.7
231
|
Verified
Not enough data
8.8
245
|
Verified
Service Desk
Not enough data
9.2
259
|
Verified
Not enough data
9.2
250
|
Verified
Not enough data
9.0
246
|
Verified
Management
Not enough data
8.9
238
|
Verified
Not enough data
8.9
216
|
Verified
Not enough data
8.8
220
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.5
201
Functionality
Not enough data
9.4
251
|
Verified
Not enough data
8.8
223
Not enough data
8.7
224
|
Verified
Not enough data
8.8
233
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
43
Not enough data
7.5
42
Not enough data
8.0
56
Not enough data
7.5
42
Not enough data
7.5
43
Not enough data
7.1
43
Not enough data
7.5
44
Functionality
9.5
127
Not enough data
9.7
141
Not enough data
9.7
128
Not enough data
9.3
126
Not enough data
9.1
123
Not enough data
9.1
110
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.6
92
8.9
225
|
Verified
9.6
92
9.0
235
|
Verified
9.2
82
9.1
237
|
Verified
7.3
8
7.5
31
Management Tools
9.2
78
9.2
237
|
Verified
9.3
77
9.0
233
9.2
78
8.7
222
|
Verified
Generative AI
6.6
39
8.3
106
6.4
39
8.3
121
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.8
29
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.6
26
Not enough data
7.6
26
Visibility
9.2
58
Not enough data
9.1
56
Not enough data
9.1
51
Not enough data
Monitoring and Management
8.6
49
Not enough data
9.1
50
Not enough data
9.4
55
Not enough data
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
9.3
36
Not enough data
8.6
31
Not enough data
8.2
31
Not enough data
8.3
30
Not enough data
Analysis
8.2
30
Not enough data
8.4
32
Not enough data
8.7
33
Not enough data
8.9
36
Not enough data
8.7
34
Not enough data
9.0
36
Not enough data
Visualization
8.4
34
Not enough data
8.2
32
Not enough data
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Performance Monitoring (APM)Hide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.3
37
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
304
Not enough data
8.9
302
Not enough data
9.1
308
Not enough data
8.8
299
Not enough data
8.7
291
Reporting
Not enough data
8.7
304
Not enough data
8.7
279
Not enough data
8.4
172
Access & Usability
Not enough data
8.0
236
Not enough data
8.7
289
Not enough data
8.5
258
Not enough data
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.6
23
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.6
19
Not enough data
7.7
18
Categories
Categories
Shared Categories
Better Stack and ServiceNow IT Service Management are categorized as Incident Management
Unique Categories
Better Stack is categorized as Log Monitoring, Website Monitoring, Cloud Infrastructure Monitoring, IT Alerting, Log Analysis, Application Performance Monitoring (APM), and Observability Software
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Configuration Management, and Service Desk
Reviews
Reviewers' Company Size
Better Stack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.0%
Information Technology and Services
19.0%
Computer & Network Security
7.0%
Internet
5.7%
Marketing and Advertising
5.0%
Other
44.3%
Information Technology and Services
26.8%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.5%
Computer & Network Security
3.5%
Other
49.7%
Alternatives
Discussions
Is better Uptime free?
7 Comments
AR
you can start with the free version
Read more
Better Stack has no more discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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