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At a Glance
Market Segments
Small-Business (92.1% of reviews)
Mid-Market (43.3% of reviews)
Entry-Level Pricing
$0.00
Free Trial 5 Users Per Month
Better Stack
Star Rating
(304)4.8 out of 5
Market Segments
Small-Business (92.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 3 pricing plansPagerDuty
Star Rating
(913)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, making it a strong choice for teams that need to manage high volumes of alerts efficiently. In contrast, Better Stack, while still effective, does not have a specific score for this feature, indicating it may not be as robust in handling large workloads.
- Reviewers mention that Better Stack shines in "Ease of Use" with a score of 9.6, which is significantly higher than PagerDuty's score of 8.6. This suggests that Better Stack may be more intuitive for new users, making it easier to onboard teams quickly.
- G2 users highlight that PagerDuty's "Multi-Channel Alerting" feature, rated at 9.3, allows for alerts to be sent through various channels, ensuring that critical notifications reach the right people. Better Stack, while effective, does not have a specific mention of this feature, which could be a drawback for teams needing versatile alerting options.
- Users on G2 report that Better Stack's "Timely Alerts" feature, rated at 9.7, is particularly praised for its reliability in notifying users promptly, which is crucial for incident response. PagerDuty also performs well in this area with a score of 9.5, but Better Stack's higher rating indicates a slight edge in this critical functionality.
- Reviewers say that PagerDuty's "Quality of Support" is rated at 8.9, which is commendable, but Better Stack outperforms it with a score of 9.5. This suggests that Better Stack may provide more responsive and helpful customer support, a vital aspect for teams relying on timely assistance.
- Users report that Better Stack's "Generative AI" capabilities, particularly in "AI Text Generation" and "AI Text Summarization," while lower than PagerDuty's scores, still provide valuable insights for teams looking to leverage AI in their workflows. This indicates that while PagerDuty may lead in some areas, Better Stack is making strides in integrating AI features that could enhance user experience.
Pricing
Entry-Level Pricing
Better Stack
Free plan
$0.00
A great way to get started!
- 10 monitors & heartbeats
- Slack & e-mail alerts
- 1 status page
PagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Free Trial
Better Stack
Free Trial is available
PagerDuty
Free Trial is available
Ratings
Meets Requirements
9.4
223
9.1
786
Ease of Use
9.5
241
8.6
793
Ease of Setup
9.6
213
8.3
419
Ease of Admin
9.7
154
8.5
408
Quality of Support
9.5
147
8.9
597
Has the product been a good partner in doing business?
9.6
121
8.9
346
Product Direction (% positive)
9.5
207
8.4
783
Features by Category
Automation
Not enough data
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Administration
Not enough data
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Functionality
Not enough data
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.5
124
Not enough data
9.7
134
Not enough data
9.7
127
Not enough data
9.3
124
Not enough data
9.1
121
Not enough data
9.1
110
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.6
92
9.2
149
|
Verified
9.6
92
9.5
165
|
Verified
9.2
82
9.2
157
|
Verified
7.3
8
7.8
15
Management Tools
9.2
78
9.2
153
|
Verified
9.3
77
9.1
182
9.2
78
9.0
171
|
Verified
Generative AI
6.6
39
8.0
42
6.4
39
8.1
42
Agentic AI - Incident Management
Not enough data
7.6
9
Not enough data
7.8
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.7
9
Not enough data
8.3
9
Functionality
Not enough data
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Issue Resolution
Not enough data
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Management
Not enough data
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.2
57
Not enough data
9.1
55
Not enough data
9.1
51
Not enough data
Monitoring and Management
8.6
49
Not enough data
9.1
50
Not enough data
9.4
55
Not enough data
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.6
41
Not enough data
9.6
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
9.2
35
Not enough data
8.6
31
Not enough data
8.2
30
Not enough data
8.3
29
Not enough data
Analysis
8.2
30
Not enough data
8.4
32
Not enough data
8.7
33
Not enough data
8.9
35
Not enough data
8.6
33
Not enough data
9.0
35
Not enough data
Visualization
8.3
33
Not enough data
8.2
31
Not enough data
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Performance Monitoring (APM)Hide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.3
37
8.5
28
Agentic AI - IT Alerting
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Automation Support - Runbook Automation
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.3
6
Error Management - Runbook Automation
Not enough data
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Customization - Runbook Automation
Not enough data
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Compliance and Reporting - Runbook Automation
Not enough data
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Performance - Runbook Automation
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
8.3
6
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Better Stack and PagerDuty are categorized as IT Alerting and Incident Management
Unique Categories
Better Stack is categorized as Log Monitoring, Website Monitoring, Cloud Infrastructure Monitoring, Log Analysis, Application Performance Monitoring (APM), and Observability Software
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, Workload Automation, and Runbook Automation
Reviews
Reviewers' Company Size
Better Stack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.2%
Computer Software
18.5%
Computer & Network Security
7.2%
Internet
5.8%
Marketing and Advertising
5.1%
Other
44.2%
Information Technology and Services
22.7%
Computer Software
21.5%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.1%
Discussions
Is better Uptime free?
7 Comments
AR
you can start with the free version
Read more
Better Stack has no more discussions with answers
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
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