Compare Better Stack and New Relic One Software 
At a Glance
Market Segments
Small-Business (91.3% of reviews)
Mid-Market (42.3% of reviews)
Entry-Level Pricing
$0.00
$0.00
Better Stack
Star Rating
(311)4.8 out of 5
Market Segments
Small-Business (91.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 3 pricing plansNew Relic
Star Rating
(585)4.4 out of 5
Market Segments
Mid-Market (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Better Stack excels in ease of setup, with many users highlighting its intuitive design that allows for quick implementation. One user mentioned, "I love how straightforward the Better Stack setup process is—it was impressively easy to get started."
- Users say that New Relic offers a more comprehensive observability platform, integrating various functionalities like real-time dashboards and distributed tracing. Reviewers appreciate how it helps detect anomalies early, with one stating, "New Relic offers a genuinely unified observability experience."
- According to verified reviews, Better Stack is particularly favored by small businesses, with 92.1% of its reviews coming from this segment. Users appreciate its independence, noting that it continues to operate and alert them even when their servers are down.
- Reviewers mention that New Relic, while powerful, can be more complex to navigate, with some users expressing a desire for a more user-friendly interface. One user remarked on the enhanced UI capabilities but also noted the learning curve involved.
- G2 reviewers highlight Better Stack's strong performance in quality of support, with users rating it highly for responsiveness and helpfulness. One user stated, "I greatly appreciate the independence of Better Stack, which ensures that I receive notifications even when my VPS and hosting servers are down."
- Users report that New Relic's extensive features come with a trade-off in terms of ease of use, as it received lower ratings in this area compared to Better Stack. While it provides powerful tools, some users find it less intuitive, with one stating, "I really loved the UI but found it a bit overwhelming at times."
Pricing
Entry-Level Pricing
Better Stack
Free plan
$0.00
A great way to get started!
- 10 monitors & heartbeats
- 1 status page
- Slack & e-mail alerts
New Relic
Free (Forever)
$0.00
Start using New Relic with all the features you need for free forever.
- 1 free full user
- Unlimited free basic users
- Unlimited hosts and CPUs
Free Trial
Better Stack
Free Trial is available
New Relic
Free Trial is available
Ratings
Meets Requirements
9.5
227
8.9
498
Ease of Use
9.5
246
8.4
504
Ease of Setup
9.6
218
8.7
286
Ease of Admin
9.7
158
8.5
199
Quality of Support
9.5
150
8.6
439
Has the product been a good partner in doing business?
9.5
125
8.5
191
Product Direction (% positive)
9.6
210
8.6
497
Features by Category
Functionality
9.5
125
Not enough data
9.7
138
Not enough data
9.7
128
Not enough data
9.3
126
Not enough data
9.1
123
Not enough data
9.1
110
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
9.5
23
Not enough data
9.0
20
Not enough data
9.0
22
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
9.2
8
Not enough data
9.3
9
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
8.9
9
Management
Not enough data
8.9
19
Not enough data
9.1
22
Not enough data
8.3
19
Performance
Not enough data
9.5
21
Not enough data
9.6
23
Not enough data
9.5
23
Not enough data
9.6
20
Monitoring
Not enough data
8.9
89
Not enough data
8.7
91
Not enough data
8.9
86
Not enough data
9.0
89
Not enough data
8.8
21
Administration
Not enough data
8.6
85
Not enough data
8.5
81
Not enough data
8.5
77
Not enough data
8.8
20
Analysis
Not enough data
8.8
87
Not enough data
9.3
90
Not enough data
7.9
78
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
8.2
18
Not enough data
8.2
18
Not enough data
7.9
18
Not enough data
7.9
18
Not enough data
8.1
18
Not enough data
8.1
18
AI Automation - Cloud Infrastructure Monitoring
Not enough data
8.1
17
Not enough data
8.0
17
Monitoring
9.6
92
9.5
73
9.6
92
9.4
72
9.2
82
9.1
59
7.3
8
7.9
18
Management Tools
9.2
78
8.7
56
9.3
77
9.2
62
9.2
78
8.9
61
Generative AI
6.6
39
7.9
29
6.4
39
8.0
30
Agentic AI - Incident Management
Not enough data
8.4
16
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
8.0
16
Not enough data
8.5
16
Not enough data
8.4
16
Functionality
Not enough data
9.8
11
Not enough data
10.0
10
Not enough data
9.8
14
Issue Resolution
Not enough data
9.3
14
Not enough data
9.5
14
Not enough data
9.6
12
Management
Not enough data
9.6
15
Not enough data
9.7
15
Not enough data
9.4
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.2
58
9.2
101
9.1
56
9.2
103
9.1
51
9.0
100
Monitoring and Management
8.6
49
8.8
95
9.1
50
9.1
99
9.4
55
9.2
102
Agentic AI - Log Monitoring
Not enough data
8.4
34
Not enough data
8.4
35
Not enough data
8.4
34
Not enough data
8.4
34
Not enough data
8.3
34
Not enough data
8.5
34
Not enough data
8.4
35
Visibility
Not enough data
9.2
95
Not enough data
9.2
92
Not enough data
9.0
91
Monitoring and Management
Not enough data
8.8
87
Not enough data
8.4
85
Not enough data
8.7
88
Not enough data
8.9
91
Not enough data
8.9
89
Not enough data
8.9
87
Cloud environment support
Not enough data
8.9
77
Not enough data
8.4
73
Agentic AI - Server Monitoring
Not enough data
8.4
17
Not enough data
8.4
17
Not enough data
8.3
17
Not enough data
8.4
17
Not enough data
8.4
19
Not enough data
8.6
18
Not enough data
8.6
17
Data Preparation
9.3
36
9.1
68
8.6
31
9.0
63
8.2
31
8.5
63
8.3
30
8.7
61
Analysis
8.2
30
9.1
63
8.4
32
9.1
65
8.7
33
9.2
70
8.9
36
9.1
69
8.7
34
9.4
70
9.0
36
8.9
65
Visualization
8.4
34
9.5
74
8.2
32
9.1
66
Agentic AI - Log Analysis
Not enough data
8.8
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.8
24
Not enough data
8.8
24
Monitoring
Not enough data
8.9
163
Not enough data
9.0
169
Not enough data
9.2
170
Not enough data
7.7
137
Not enough data
8.9
154
Response
Not enough data
9.1
170
Not enough data
8.9
164
Not enough data
8.6
155
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.5
53
Not enough data
8.7
53
Not enough data
8.5
54
Not enough data
8.4
52
Not enough data
8.2
52
Performance
Not enough data
8.6
152
Not enough data
8.5
143
Functionality
Not enough data
8.8
150
Not enough data
8.5
144
Not enough data
8.2
139
Not enough data
8.8
152
Alerts management
Not enough data
8.4
34
Not enough data
8.3
35
Not enough data
9.0
36
Monitoring
Not enough data
8.6
36
Not enough data
9.4
36
Not enough data
8.7
36
Not enough data
9.1
36
Automation
Not enough data
8.1
35
Not enough data
8.4
36
Analysis
Not enough data
8.5
35
Not enough data
8.6
36
Not enough data
9.0
36
Not enough data
8.4
35
Issue Resolution
Not enough data
8.3
36
Not enough data
8.2
36
Not enough data
8.8
36
Generative AI
7.3
37
7.3
37
Agentic AI - IT Alerting
Not enough data
7.9
19
Not enough data
8.0
19
Not enough data
7.9
19
Not enough data
7.9
19
Not enough data
7.8
19
Not enough data
8.0
19
Not enough data
8.1
19
Telemetry Collection & Ingestion - Observability
Not enough data
9.2
16
Not enough data
9.4
16
Agentic AI - Observability Software
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.6
15
Not enough data
8.9
15
Not enough data
9.0
15
Visualization & Dashboards - Observability
Not enough data
9.4
16
Not enough data
9.0
16
Not enough data
9.2
16
Correlation & Root Cause Analysis - Observability
Not enough data
9.2
16
Not enough data
9.4
17
Not enough data
9.3
16
Scalability & Ecosystem Integration - Observability
Not enough data
8.9
16
Not enough data
8.8
16
AI Features - Observability
Not enough data
8.2
16
Not enough data
8.5
16
Not enough data
9.0
16
Categories
Categories
Shared Categories
Better Stack and New Relic are categorized as Log Monitoring, Cloud Infrastructure Monitoring, IT Alerting, Log Analysis, Incident Management, Application Performance Monitoring (APM), and Observability Software
Unique Categories
Better Stack is categorized as Website Monitoring
New Relic is categorized as Server Monitoring, AIOps Platforms, Digital Experience Monitoring (DEM), and Container Monitoring
Reviews
Reviewers' Company Size
Better Stack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
New Relic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.9%
Information Technology and Services
18.9%
Computer & Network Security
7.1%
Internet
5.7%
Marketing and Advertising
5.1%
Other
44.4%
Information Technology and Services
25.1%
Computer Software
17.6%
Financial Services
8.9%
Internet
8.0%
Retail
2.3%
Other
38.1%
Discussions
Is better Uptime free?
7 Comments
AR
you can start with the free version
Read more
Better Stack has no more discussions with answers
What is full stack visibility?
2 Comments
IC
Full stack visibility is the ability to monitor and analyze data from each layer of the technology stack, from the user interface to the network...Read more
What is New Relic tool used for?
1 Comment
CB
Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI...Read more
New Relic has no more discussions with answers
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