G2 reviewers report that Better Stack excels in user satisfaction, boasting a significantly higher overall score compared to Instatus. Users appreciate its reliability, with one stating, "This was my first time using Better Stack. It was super easy to setup and had been reliable for me so far."
Users say that Better Stack's setup process is impressively straightforward, making it a favorite among those who value quick implementation. One user highlighted, "I love how straightforward the Better Stack setup process is—it was impressively easy to get started."
Reviewers mention that while Instatus offers a generous free plan with many quality tools, it lacks the same level of user satisfaction as Better Stack. Users noted, "All the main features of a status page, always looking to improve the service and has many integrations," but the overall experience seems less robust.
According to verified reviews, Better Stack's user interface is praised for its clarity and ease of use, with one user stating, "I greatly appreciate the independence of Better Stack, which ensures that I receive notifications even when my VPS and hosting servers are down."
Users highlight that Instatus has a seamless onboarding experience and frequently updates its features, which is a plus for those looking for continuous improvement. A user remarked, "Onboarding is also seamless and they ship new features fast from what I've seen so far."
Reviewers note that Better Stack's support quality is highly rated, although Instatus has a slight edge in this area. Users have expressed satisfaction with Better Stack's support, saying it has been a good partner in their business, while Instatus users appreciate its integrations and dashboard features.
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