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# Better Business Bureau vs Trustpilot Comparison - What are their main differences?

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](/compare/better-business-bureau/trustpilot/export.csv)

Better Business BureauTrustpilot[+ Add Product](#)

Pricing

**Better Business Bureau**
No pricing available

**Trustpilot**
Free Trial

**Starting at $299.00** · Plus plan

**Starting at $629.00** · Premium plan

**Starting at $1,099.00** · Advanced plan

**Contact Us** · Enterprise plan

Show more

**Pricing Insights**
from reviews

Perceived Cost

**Better Business Bureau**
Not enough reviews yet

**Trustpilot**
$$$$$

Average Discount

**Better Business Bureau**
Not enough reviews yet

**Trustpilot**
13%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Better Business Bureau** 6 months
Based on 100 responses

**Trustpilot** 6 months
Based on 100 responses

Return on Investment

**Better Business Bureau** 6 months
Based on 100 responses

**Trustpilot** 6 months
Based on 100 responses

**Pros & Cons**
from reviews

**Better Business Bureau**
Not enough data

**Trustpilot**
[
Ease of Use (10)
](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=2247329&qs=pros-and-cons#reviews)[
Reputation Management (5)
](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559649&qs=pros-and-cons#reviews)[
Review Issues (11)
](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559187&qs=pros-and-cons#reviews)[
Poor Customer Support (10)
](https://www.g2.com/products/trustpilot/reviews?filters%5Bsentiment_snippet%5D=1559722&qs=pros-and-cons#reviews)

Integrations

**Better Business Bureau**
Not enough data

**Trustpilot**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bae0d8ff449f182a28f9e0f80ce0708b/contentstack.png "Product Avatar Image")

Contentstack

](https://www.g2.com/products/contentstack/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0e4cb319d91ef480d84a5dc9e77e9eba/dotdigital.png "Product Avatar Image")

Dotdigital

](https://www.g2.com/products/dotdigital/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_875175039c275eab2eed735a56ad8cee/google-my-business.jpeg "Product Avatar Image")

Google My Business

](https://www.g2.com/products/google-my-business/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d7a53e3f1d29e84ae00193a07789a2e4/sap-commerce-cloud.jpg "Product Avatar Image")

SAP Commerce Cloud

](https://www.g2.com/products/sap-commerce-cloud/reviews)[
View all
](https://www.g2.com/products/trustpilot/integrations)

Screenshots

**Better Business Bureau**
No screenshot available

**Trustpilot**
 ![Trustpilot screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1465146/SD-983---Business-HP.png)

**Ratings**
from reviews

Meets Requirements

**Better Business Bureau**

**8.8** /10

Based on 11 responses

**Trustpilot**

**7.4** /10

Based on 224 responses

Ease of Use

**Better Business Bureau**

**9.1** /10

Based on 11 responses

**Trustpilot**

**8.0** /10

Based on 230 responses

Ease of Setup

**Better Business Bureau**

**9.7** /10

Based on 6 responses

**Trustpilot**

**7.7** /10

Based on 136 responses

Ease of Admin

**Better Business Bureau**

**9.7** /10

Based on 5 responses

**Trustpilot**

**7.8** /10

Based on 109 responses

Quality of Support

**Better Business Bureau**

**9.0** /10

Based on 10 responses

**Trustpilot**

**6.8** /10

Based on 211 responses

Quality of Work

**Better Business Bureau** Not enough data

**Trustpilot** Not enough data

Responsiveness

**Better Business Bureau** Not enough data

**Trustpilot** Not enough data

Expertise of Team

**Better Business Bureau** Not enough data

**Trustpilot** Not enough data

Execution Ability

**Better Business Bureau** Not enough data

**Trustpilot** Not enough data

Communication Skills

**Better Business Bureau** Not enough data

**Trustpilot** Not enough data

Professionalism

**Better Business Bureau** Not enough data

**Trustpilot** Not enough data

Has the product been a good partner in doing business?

**Better Business Bureau**

**8.8** /10

Based on 7 responses

**Trustpilot**

**6.8** /10

Based on 107 responses

Product Direction (% positive)

**Better Business Bureau**

**7.9** /10

Based on 11 responses

**Trustpilot**

**6.1** /10

Based on 219 responses

**Features**
ratings from reviews

Review Management

Not enough data

**6.0** /10

Based on 61 responses

Online Reputation Management

Not enough data

**6.9** /10

Based on 104 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
84.6%

Mid-Market(51-1000 emp.)
7.7%

Enterprise(\> 1000 emp.)
7.7%

Small-Business(50 or fewer emp.)
84.6%

Mid-Market(51-1000 emp.)
7.7%

Enterprise(\> 1000 emp.)
7.7%

Small-Business(50 or fewer emp.)
62.1%

Mid-Market(51-1000 emp.)
32.8%

Enterprise(\> 1000 emp.)
5.1%

Small-Business(50 or fewer emp.)
62.1%

Mid-Market(51-1000 emp.)
32.8%

Enterprise(\> 1000 emp.)
5.1%

**Reviewers' Industry**

[![Better Business Bureau](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c45d61ed9ca4242b285e1a94e8fbb3ca/better-business-bureau.png "Better Business Bureau")](https://www.g2.com/products/better-business-bureau/reviews)
Better Business Bureau

Retail
23.1%

Apparel & Fashion
15.4%

Real Estate
7.7%

Photography
7.7%

Marketing and Advertising
7.7%

Other
38.5%

[![Trustpilot](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot")](https://www.g2.com/products/trustpilot/reviews)
Trustpilot

Financial Services
13.9%

Retail
7.2%

Marketing and Advertising
6.8%

Computer Software
4.4%

Consumer Goods
4.0%

Other
63.7%

Alternatives

**Better Business Bureau Alternatives**

 ![Otter PR](https://images.g2crowd.com/uploads/product/hd_favicon/afec4609c8296063395cdf9097bfa55f/otter-pr.svg "Otter PR")

[
Otter PR
](/products/otter-pr/reviews)

 ![WebiMax](https://images.g2crowd.com/uploads/product/hd_favicon/1525895214/webimax.svg "WebiMax")

[
WebiMax
](/products/webimax/reviews)

 ![Rhino Reviews](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2482e1e94abef76759ced31c114fbd7b/rhino-reviews.png "Rhino Reviews")

[
Rhino Reviews
](/products/rhino-reviews/reviews)

 ![Dieselmatic](https://images.g2crowd.com/uploads/product/hd_favicon/996006e210f5acfecdde51bc92c5a1a3/dieselmatic.svg "Dieselmatic")

[
Dieselmatic
](/products/dieselmatic/reviews)

**Trustpilot Alternatives**

 ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")

[
Birdeye
](/products/birdeye/reviews)

 ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice")

[
Bazaarvoice
](/products/bazaarvoice/reviews)

 ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io")

[
Reviews.io
](/products/reviews-io/reviews)

 ![Yotpo](https://images.g2crowd.com/uploads/product/hd_favicon/adc2631e5b12863391450c1f78950472/yotpo.svg "Yotpo")

[
Yotpo
](/products/yotpo/reviews)

## Better Business Bureau vs Trustpilot

When assessing the two solutions, reviewers found Better Business Bureau easier to use, set up, and administer. Reviewers also preferred doing business with Better Business Bureau overall.

- Reviewers felt that Better Business Bureau meets the needs of their business better than Trustpilot.
- When comparing quality of ongoing product support, reviewers felt that Better Business Bureau is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Better Business Bureau over Trustpilot.