G2 reviewers report that Gusto excels in user experience, with many praising its intuitive interface and smooth onboarding process. Users appreciate features like automated task tracking based on local laws, which alleviates concerns about compliance and filing.
Users say that Benefitfocus provides strong support through dedicated relationship managers, making it easier to navigate open enrollment periods. Reviewers highlight the user-friendly nature of the system for both admins and employees, which contributes to a positive experience.
According to verified reviews, Gusto stands out for its high ratings in ease of use and setup, with users noting that they can manage payroll efficiently and have flexibility in ensuring funds are available just before payroll deadlines.
Reviewers mention that while Benefitfocus offers robust reporting capabilities, Gusto's overall performance in user satisfaction metrics is significantly higher, indicating a more favorable experience for a broader range of users.
G2 reviewers highlight that Gusto's customer support is consistently rated highly, with users appreciating the responsiveness and helpfulness of the support team, which contrasts with Benefitfocus's more mixed feedback in this area.
Users report that Gusto is particularly well-suited for small businesses, with a majority of reviews coming from this segment, while Benefitfocus is more focused on enterprise solutions, which may not cater as effectively to smaller organizations' needs.
Pricing
Entry-Level Pricing
Benefitfocus
No pricing available
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
Full-service single-state payroll including W-2s and 1099s
Yes it’s gusto wallet but it’s used by employees or payees not payroll provider.
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Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
What is Gusto used for?
2 Comments
PP
Gusto is payroll software. Online Payroll & HR Solutions etc.Gusto handles payments to employees and contractors and also handles paperwork necessary to help...Read more
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