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Compare Benefitfocus and Gusto 
Featured Products
At a Glance
Market Segments
Enterprise (82.1% of reviews)
Small-Business (84.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $49.00 Per Month
Benefitfocus
Star Rating
(30)4.2 out of 5
Market Segments
Enterprise (82.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BenefitfocusGusto
Star Rating
(7,596)4.6 out of 5
Market Segments
Small-Business (84.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gusto excels in user experience, with many praising its intuitive interface and smooth onboarding process. Users appreciate features like automated task tracking based on local laws, which alleviates concerns about compliance and filing.
- Users say that Benefitfocus provides strong support through dedicated relationship managers, making it easier to navigate open enrollment periods. Reviewers highlight the user-friendly nature of the system for both admins and employees, which contributes to a positive experience.
- According to verified reviews, Gusto stands out for its high ratings in ease of use and setup, with users noting that they can manage payroll efficiently and have flexibility in ensuring funds are available just before payroll deadlines.
- Reviewers mention that while Benefitfocus offers robust reporting capabilities, Gusto's overall performance in user satisfaction metrics is significantly higher, indicating a more favorable experience for a broader range of users.
- G2 reviewers highlight that Gusto's customer support is consistently rated highly, with users appreciating the responsiveness and helpfulness of the support team, which contrasts with Benefitfocus's more mixed feedback in this area.
- Users report that Gusto is particularly well-suited for small businesses, with a majority of reviews coming from this segment, while Benefitfocus is more focused on enterprise solutions, which may not cater as effectively to smaller organizations' needs.
Pricing
Entry-Level Pricing
Benefitfocus
No pricing availableGusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
- Full-service single-state payroll including W-2s and 1099s
- Basic support
- Employee profiles and self-service
Free Trial
Benefitfocus
No trial information availableGusto
Free Trial is available
Ratings
Meets Requirements
8.7
27
9.4
6,047
Ease of Use
8.9
26
9.5
6,248
Ease of Setup
8.0
23
9.3
4,947
Ease of Admin
8.6
25
9.3
2,178
Quality of Support
8.6
26
9.0
5,043
Has the product been a good partner in doing business?
8.8
24
9.1
2,177
Product Direction (% positive)
8.7
26
9.2
6,146
Features by Category
Core HR
Not enough data
8.8
894
Not enough data
9.0
896
Not enough data
8.0
786
Not enough data
8.6
838
Not enough data
8.8
853
Not enough data
8.7
853
Generative AI
Not enough data
7.2
472
Platform
7.7
21
8.2
2234
7.9
15
8.0
2044
8.5
9
Feature Not Available
8.7
21
8.9
2260
8.7
21
9.2
2264
8.2
18
8.9
2173
7.7
21
8.8
2229
8.2
21
9.1
2260
Employee Self Service
Not enough data
9.5
5044
|
Verified
Not enough data
8.9
4607
|
Verified
Not enough data
9.0
4667
|
Verified
Administration
Not enough data
9.4
4872
|
Verified
Not enough data
9.0
4546
|
Verified
Not enough data
9.6
5010
|
Verified
Not enough data
8.9
4420
|
Verified
Not enough data
9.2
4624
|
Verified
Not enough data
8.8
4154
|
Verified
Not enough data
9.1
4348
|
Verified
Not enough data
9.2
4522
|
Verified
Not enough data
9.2
4531
|
Verified
Taxes
Not enough data
9.3
4789
|
Verified
Not enough data
9.2
4667
|
Verified
Not enough data
Feature Not Available
Integration
Not enough data
8.6
4068
|
Verified
Not enough data
8.8
4096
|
Verified
Not enough data
8.8
4151
|
Verified
Not enough data
8.6
3899
|
Verified
Platform
Not enough data
9.0
4539
|
Verified
Not enough data
9.2
4546
|
Verified
Not enough data
9.3
4709
|
Verified
Not enough data
9.2
4429
|
Verified
Benefits Administration Platform Features
8.5
22
9.0
1353
9.0
22
8.9
1310
7.9
21
8.4
1215
8.5
16
9.0
1318
Not enough data
9.0
1304
9.2
22
9.2
1337
9.3
15
9.0
1272
9.0
18
8.8
1249
Benefits Administration Platform Features
8.5
22
9.0
1353
9.0
22
8.9
1310
7.9
21
8.4
1215
8.5
16
9.0
1318
Not enough data
9.0
1304
9.2
22
9.2
1337
9.3
15
9.0
1272
9.0
22
9.1
926
9.0
18
8.8
1249
8.2
18
8.5
1057
Not enough data
8.3
974
Not enough data
8.9
1039
Generative AI
Not enough data
7.2
837
Not enough data
7.2
834
Not enough data
7.1
829
Platform
7.7
21
8.2
2234
7.9
15
8.0
2044
8.5
9
Feature Not Available
8.7
21
8.9
2260
8.7
21
9.2
2264
8.2
18
8.9
2173
7.7
21
8.8
2229
8.2
21
9.1
2260
Platform Basics
Not enough data
8.5
183
Not enough data
9.2
190
Not enough data
8.9
183
Platform Performance
Not enough data
8.8
187
Not enough data
8.5
177
Platform Functionality
Not enough data
9.1
184
Not enough data
8.5
180
Not enough data
8.8
177
Platform Additional Functionality
Not enough data
8.8
179
Not enough data
8.4
174
Not enough data
8.1
171
Generative AI
Not enough data
7.3
157
Platform Basics
Not enough data
9.2
772
Not enough data
9.2
776
Platform Administration
Not enough data
8.6
711
Not enough data
9.1
752
Not enough data
9.0
761
Platform Payment Content
Not enough data
9.0
755
Not enough data
8.4
651
Not enough data
9.1
733
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
7.6
241
Not enough data
7.9
243
Not enough data
7.8
243
Not enough data
7.9
245
Not enough data
8.0
246
Platform Content
Not enough data
8.7
1146
Not enough data
9.1
1165
Not enough data
9.2
1163
Not enough data
8.4
1082
Not enough data
8.7
1093
Not enough data
8.6
1086
Platform Additional Functionality
Not enough data
9.2
1141
Not enough data
8.7
1091
Not enough data
8.5
1063
Not enough data
8.9
1107
Not enough data
9.1
1128
Platform Data
Not enough data
8.4
1015
Not enough data
8.7
1055
Not enough data
8.8
1042
Platform
7.7
21
8.2
2234
7.9
15
8.0
2044
8.5
9
Feature Not Available
8.7
21
8.9
2260
8.7
21
9.2
2264
8.2
18
8.9
2173
7.7
21
8.8
2229
8.2
21
9.1
2260
Recruiting and Onboarding
Not enough data
8.0
992
Not enough data
9.0
1084
Categories
Categories
Shared Categories
Benefitfocus and Gusto are categorized as Benefits Administration
Unique Categories
Benefitfocus has no unique categories
Gusto is categorized as Contractor Payments, Onboarding, Core HR, Payroll, and Contractor Management
Reviews
Reviewers' Company Size
Benefitfocus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gusto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
14.3%
Restaurants
7.1%
Music
7.1%
Insurance
7.1%
Human Resources
7.1%
Other
57.1%
Non-Profit Organization Management
5.6%
Computer Software
5.3%
Accounting
5.2%
Health, Wellness and Fitness
4.8%
Hospital & Health Care
4.4%
Other
74.6%
Discussions
Benefitfocus has no discussions with answers
Is there an app for Gusto payroll?
4 Comments
MM
Yes it’s gusto wallet but it’s used by employees or payees not payroll provider.
Read more
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
What is Gusto used for?
2 Comments
PP
Gusto is payroll software. Online Payroll & HR Solutions etc.Gusto handles payments to employees and contractors and also handles paperwork necessary to help...Read more
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