# Bazaarvoice, Trustpilot vs Sprinklr Social Comparison

| | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 3.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 809 | 257 | 1,207 | 
| **Largest Market Segment** | Mid-Market (40.0% of reviews) | Small-Business (61.2% of reviews) | Enterprise (48.7% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $299.00 | $2,800.00 1 User Per Year | 

---
## Top Pros & Cons

### Bazaarvoice

Pros:
- Customer Support (6 reviews)
- Review Management (6 reviews)

Cons:
- Difficult Learning (6 reviews)
- Expensive (6 reviews)

### Trustpilot

Pros:
- Ease of Use (10 reviews)
- Reputation Management (4 reviews)

Cons:
- Poor Customer Support (10 reviews)
- Review Issues (10 reviews)

### Sprinklr Social

Pros:
- Ease of Use (79 reviews)
- Centralized Management (70 reviews)

Cons:
- Complex Usage (51 reviews)
- Learning Curve (45 reviews)

---
## Ratings Comparison
| Rating | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (668 reviews) | 7.5 (219 reviews) | 8.1 (982 reviews) | 
  | **Ease of Use** | 8.1 (681 reviews) | 8.1 (223 reviews) | 7.5 (1011 reviews) | 
  | **Ease of Setup** | 7.4 (381 reviews) | 7.8 (129 reviews) | 7.0 (605 reviews) | 
  | **Ease of Admin** | 8.0 (371 reviews) | 7.8 (107 reviews) | 7.3 (436 reviews) | 
  | **Quality of Support** | 8.5 (659 reviews) | 6.9 (205 reviews) | 7.7 (934 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (371 reviews) | 6.8 (105 reviews) | 8.0 (421 reviews) | 
  | **Product Direction (% positive)** | 7.9 (650 reviews) | 6.1 (214 reviews) | 7.9 (960 reviews) | 

---
## Pricing

### Bazaarvoice

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Trustpilot

#### Entry-Level Pricing

Plan: Plus plan

Price: Starting at $299.00

Description: Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.

Key Features:
- 8 widgets
- 3 User logins
- 200 monthly invitations

[Browse all 4 editions](https://www.g2.com/products/trustpilot/pricing)

#### Free Trial

Yes

### Sprinklr Social

#### Entry-Level Pricing

Plan:  Essentials- Growth Package 

Price: $2,800.00 1 User Per Year

Description: The Standard Plan offers essential social media management 
features tailored for smaller teams, focusing on basic listening, 
publishing, engagement, and reporting. Powered by AI-driven 
capabilities, it enables teams to monitor online conversations, 
schedule and distribute content, manage audience interactions, 
and track performance efficiently. Designed for those handling 
fundamental social media operations, this plan helps streamline 
workflows and enhance strategy with simple yet effective tools. 
Ideal for businesses seeking a solid foundation in scalable, AIenhanced social media management

Key Features:
- Cross Module
- Social Publishing and Engagement 
- Social Listening 

[Browse all 2 editions](https://www.g2.com/products/sprinklr-social/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | 7.9/10 | 80 |
| **Trustpilot** | N/A | N/A |
| **Sprinklr Social** | 7.1/10 | 565 |

#### Social Analytics

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Competitor Analysis** | 7.6 (56 reviews) | Not enough data | 7.1 (364 reviews) | 
| **Follower Analysis** | 8.0 (70 reviews) | Not enough data | Feature Not Available | 
| **Post Performance** | 8.3 (72 reviews) | Not enough data | 8.2 (441 reviews) | 
| **Paid Campaign Tracking** | Feature Not Available | Not enough data | Feature Not Available | 
| **Attribution** | 8.1 (43 reviews) | Not enough data | Feature Not Available | 
| **Hashtag Analytics** | 8.1 (51 reviews) | Not enough data | 7.1 (223 reviews) | 
| **Sentiment Analysis** | Feature Not Available | Not enough data | 7.1 (233 reviews) | 

#### Reports & Dashboards

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Report Customizability** | 7.4 (66 reviews) | Not enough data | 8.1 (446 reviews) | 
| **Report Exporting** | 8.2 (70 reviews) | Not enough data | 8.0 (443 reviews) | 
| **Scalability** | 8.0 (51 reviews) | Not enough data | 8.2 (437 reviews) | 
| **White Label** | 7.5 (27 reviews) | Not enough data | Feature Not Available | 

#### Agentic AI - Social Media Analytics

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.4 (39 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.5 (39 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.2 (38 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.0 (38 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.5 (38 reviews) | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | 8.0/10 | 36 |
| **Trustpilot** | N/A | N/A |
| **Sprinklr Social** | 7.3/10 | 705 |

#### Content & Collaboration

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Content Calendar** | 8.5 (24 reviews) | Not enough data | 8.5 (346 reviews) | 
| **Content Library** | 7.9 (26 reviews) | Not enough data | 8.0 (332 reviews) | 
| **Shared Inbox** | Feature Not Available | Not enough data | 7.6 (310 reviews) | 
| **Approval Workflows** | 7.8 (20 reviews) | Not enough data | 7.9 (335 reviews) | 
| **Users and Permissions** | 8.7 (25 reviews) | Not enough data | 7.9 (344 reviews) | 
| **Content Creation** | 7.3 (22 reviews) | Not enough data | 7.3 (237 reviews) | 

#### Social Management

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Social Analytics** | 7.8 (31 reviews) | Not enough data | 8.2 (577 reviews) | 
| **Social Publishing** | 8.4 (31 reviews) | Not enough data | 8.6 (553 reviews) | 
| **Campaign Optimization** | 7.7 (26 reviews) | Not enough data | Feature Not Available | 
| **Social Engagement** | 7.9 (28 reviews) | Not enough data | 8.3 (580 reviews) | 
| **Social Ads** | Feature Not Available | Not enough data | 7.3 (419 reviews) | 
| **Campaign Planning** | 7.4 (19 reviews) | Not enough data | 7.4 (243 reviews) | 
| **Hashtag Capabilites** | 7.4 (9 reviews) | Not enough data | 7.3 (202 reviews) | 

#### Agentic AI - Social Media Management

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.5 (57 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.6 (55 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.6 (62 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.3 (55 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.5 (55 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.4 (53 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.4 (52 reviews) | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | 7.2/10 | 272 |
| **Trustpilot** | 6.1/10 | 53 |
| **Sprinklr Social** | 7.7/10 | 65 |

#### Collection

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Authentification** | 7.7 (216 reviews) ✓ Verified | 6.1 (38 reviews) ✓ Verified | Feature Not Available | 
| **Review Forms** | 7.8 (239 reviews) ✓ Verified | 6.5 (39 reviews) ✓ Verified | 7.4 (47 reviews) ✓ Verified | 
| **Personalization** | 6.9 (224 reviews) ✓ Verified | 5.8 (34 reviews) ✓ Verified | Feature Not Available | 
| **Engagement** | 7.4 (222 reviews) ✓ Verified | 6.7 (33 reviews) ✓ Verified | 8.4 (56 reviews) ✓ Verified | 
| **Community Q&A** | 7.1 (222 reviews) ✓ Verified | Feature Not Available | Feature Not Available | 

#### Agentic AI - Review Management

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 5.7 (10 reviews) | 7.2 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.7 (10 reviews) | 7.3 (10 reviews) | 

#### Moderation

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Reviewer Validation** | 7.9 (244 reviews) ✓ Verified | 6.0 (33 reviews) ✓ Verified | 7.8 (48 reviews) ✓ Verified | 
| **Response Types** | 7.6 (230 reviews) ✓ Verified | 5.7 (35 reviews) ✓ Verified | Feature Not Available | 
| **Legal Agreements** | 7.3 (205 reviews) ✓ Verified | 6.0 (27 reviews) ✓ Verified | 8.2 (46 reviews) ✓ Verified | 

#### Use Cases

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **E-commerce** | 7.8 (221 reviews) ✓ Verified | 6.6 (30 reviews) ✓ Verified | 7.5 (46 reviews) ✓ Verified | 
| **Retail** | 7.9 (211 reviews) ✓ Verified | 6.3 (28 reviews) ✓ Verified | 7.6 (45 reviews) ✓ Verified | 
| **Customer Service** | 7.6 (225 reviews) ✓ Verified | 5.9 (31 reviews) ✓ Verified | 8.1 (52 reviews) ✓ Verified | 

#### Administration

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Incentives** | 6.4 (188 reviews) ✓ Verified | Feature Not Available | Feature Not Available | 
| **Syndication** | 8.0 (240 reviews) ✓ Verified | 6.7 (27 reviews) ✓ Verified | Feature Not Available | 
| **Insights** | 7.3 (230 reviews) ✓ Verified | 6.8 (29 reviews) ✓ Verified | 8.2 (55 reviews) ✓ Verified | 
| **Content** | 7.4 (225 reviews) ✓ Verified | 6.3 (28 reviews) ✓ Verified | 8.3 (54 reviews) ✓ Verified | 
| **Sampling** | 7.2 (202 reviews) ✓ Verified | Feature Not Available | 7.3 (45 reviews) ✓ Verified | 

#### Display Options

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Badges** | 6.6 (194 reviews) ✓ Verified | 6.4 (29 reviews) ✓ Verified | 7.1 (44 reviews) ✓ Verified | 
| **Widgets** | 6.3 (191 reviews) ✓ Verified | 5.9 (30 reviews) ✓ Verified | Feature Not Available | 
| **Integration & APIs** | 6.8 (211 reviews) ✓ Verified | 5.8 (29 reviews) ✓ Verified | 7.2 (52 reviews) ✓ Verified | 
| **Marketing** | 7.0 (202 reviews) ✓ Verified | 5.9 (30 reviews) ✓ Verified | Feature Not Available | 

#### Generative AI

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **AI Text Generation** | 5.8 (99 reviews) | 5.6 (16 reviews) | Feature Not Available | 

### Employee Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **Sprinklr Social** | 7.2/10 | 31 |

#### Content Sharing

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Social sharing** | Not enough data | Not enough data | 7.4 (30 reviews) | 
| **Content scheduling** | Not enough data | Not enough data | 7.9 (30 reviews) | 
| **Content optimization** | Not enough data | Not enough data | 7.5 (29 reviews) | 
| **Content templates** | Not enough data | Not enough data | Feature Not Available | 
| **AI Content Generation** | Not enough data | Not enough data | Not enough data | 
| **Content Settings** | Not enough data | Not enough data | Not enough data | 

#### Content Dashboard

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Company news** | Not enough data | Not enough data | Feature Not Available | 
| **Coworker content** | Not enough data | Not enough data | Feature Not Available | 
| **Brand content sharing** | Not enough data | Not enough data | Feature Not Available | 

#### Analytics

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Engagement tracking** | Not enough data | Not enough data | 7.8 (29 reviews) | 
| **KPI Tracking** | Not enough data | Not enough data | Feature Not Available | 
| **Trends** | Not enough data | Not enough data | 6.9 (28 reviews) | 
| **Gamification** | Not enough data | Not enough data | Feature Not Available | 

#### Platform

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 6.6 (27 reviews) | 
| **Mobile** | Not enough data | Not enough data | 6.3 (29 reviews) | 
| **Adoption Insight** | Not enough data | Not enough data | 7.3 (28 reviews) | 
| **Auto-translation & multiple language management** | Not enough data | Not enough data | 7.2 (27 reviews) | 

#### Agentic AI - Employee Advocacy

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.7 (5 reviews) | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **Sprinklr Social** | 7.4/10 | 490 |

#### Monitoring & Listening

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Social Measurement** | Not enough data | Not enough data | 8.2 (406 reviews) | 
| **Influencer Identification** | Not enough data | Not enough data | 7.0 (334 reviews) | 
| **Brand Monitoring** | Not enough data | Not enough data | 8.3 (158 reviews) | 
| **Keyword Tracking** | Not enough data | Not enough data | 8.2 (159 reviews) | 
| **Trend Analysis** | Not enough data | Not enough data | 7.5 (156 reviews) | 
| **Competitor Analysis** | Not enough data | Not enough data | 7.5 (147 reviews) | 

#### Agentic AI - Social Media Listening Tools

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (30 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.7 (30 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.7 (30 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.7 (32 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.2 (32 reviews) | 

#### Data Management & Analysis

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 7.1 (365 reviews) | 
| **Social Reporting** | Not enough data | Not enough data | 8.3 (406 reviews) | 
| **Alerts and Notifications** | Not enough data | Not enough data | 7.9 (158 reviews) | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 7.7 (149 reviews) | 

### Social Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | 7.2/10 | 43 |
| **Trustpilot** | N/A | N/A |
| **Sprinklr Social** | 7.6/10 | 59 |

#### Content

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Types** | 7.7 (31 reviews) | Not enough data | 8.0 (57 reviews) | 
| **Migration** | 7.7 (32 reviews) | Not enough data | 7.7 (55 reviews) | 
| **Publishing** | 7.5 (37 reviews) | Not enough data | 8.2 (56 reviews) | 
| **UGC** | 8.0 (37 reviews) | Not enough data | 7.5 (54 reviews) | 

#### Engagement

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Live Streaming** | Feature Not Available | Not enough data | 6.9 (53 reviews) | 
| **Omnichannel** | 6.7 (27 reviews) | Not enough data | 7.2 (52 reviews) | 
| **Personalization** | 6.9 (30 reviews) | Not enough data | 7.9 (53 reviews) | 
| **Conversational Commerce** | Feature Not Available | Not enough data | 7.1 (50 reviews) | 
| **Moderation** | 7.3 (29 reviews) | Not enough data | 7.8 (52 reviews) | 

#### Social Shopping

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Promotions** | Feature Not Available | Not enough data | Feature Not Available | 
| **Shoppable Media** | 7.1 (33 reviews) | Not enough data | 6.9 (50 reviews) | 
| **AR/VR** | Feature Not Available | Not enough data | Feature Not Available | 
| **Social Store** | 6.8 (33 reviews) | Not enough data | 7.3 (51 reviews) | 

#### Analytics

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Product Insights** | 7.2 (35 reviews) | Not enough data | Feature Not Available | 
| **Social Listening** | 6.9 (24 reviews) | Not enough data | 8.3 (53 reviews) | 
| **Campaigns** | 7.7 (28 reviews) | Not enough data | 7.9 (51 reviews) | 

### User-Generated Content

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | 6.7/10 | 64 |
| **Trustpilot** | N/A | N/A |
| **Sprinklr Social** | N/A | N/A |

#### Visual UGC

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Campaign Customization** | 6.3 (49 reviews) | Not enough data | Not enough data | 
| **Widget Customization** | 6.0 (46 reviews) | Not enough data | Not enough data | 
| **Widget** | 6.8 (45 reviews) | Not enough data | Not enough data | 
| **Media Library** | 6.4 (48 reviews) | Not enough data | Not enough data | 

#### Integrations

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Social Media** | 7.0 (47 reviews) | Not enough data | Not enough data | 
| **Content Creation** | 6.8 (46 reviews) | Not enough data | Not enough data | 
| **Marketing Automation** | 6.6 (45 reviews) | Not enough data | Not enough data | 
| **Rights Management** | 7.2 (46 reviews) | Not enough data | Not enough data | 

#### Support

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Onboarding** | 7.1 (47 reviews) | Not enough data | Not enough data | 
| **24/7 Client Support** | 7.5 (55 reviews) | Not enough data | Not enough data | 

#### Performance

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **UGC Analytics** | 6.6 (50 reviews) | Not enough data | Not enough data | 
| **Lazy-Loading** | 6.0 (45 reviews) | Not enough data | Not enough data | 

### Influencer Marketing Platforms

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | 8.1/10 | 136 |
| **Trustpilot** | N/A | N/A |
| **Sprinklr Social** | N/A | N/A |

#### Influencer Marketing

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Influencer Recruitment** | 8.3 (99 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Influencer Scoring** | 8.3 (99 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Audience Analysis** | 8.4 (112 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Influencer Segmentation** | 8.1 (104 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Influencer Collaboration** | 8.0 (90 reviews) ✓ Verified | Not enough data | Not enough data | 
| **User-Generated Content (UGC) Management** | 8.4 (63 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Content Approval** | 8.2 (78 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Campaign Analytics** | 8.5 (105 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting and Dashboards** | 8.4 (99 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Data Importing and Exporting Tools** | 8.3 (96 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Influencer Whitelisting** | 7.9 (47 reviews) | Not enough data | Not enough data | 
| **Influencer Compensation** | 7.8 (50 reviews) | Not enough data | Not enough data | 
| **Social Commerce** | 7.3 (39 reviews) ✓ Verified | Not enough data | Not enough data | 
| **E-Commerce Integration** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - Influencer Marketing Platforms

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **Sprinklr Social** | 7.7/10 | 349 |

#### Generative AI

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.9 (133 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | 

#### Process

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.2 (266 reviews) | 
| **Tickets** | Not enough data | Not enough data | 7.7 (243 reviews) | 
| **Macros** | Not enough data | Not enough data | 8.2 (249 reviews) | 

#### Channels

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | 7.5 (197 reviews) | 
| **Social** | Not enough data | Not enough data | 8.7 (280 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 7.5 (190 reviews) | 
| **Phone** | Not enough data | Not enough data | 6.8 (177 reviews) | 
| **Text** | Not enough data | Not enough data | 7.3 (185 reviews) | 

#### Insight

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 7.6 (199 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.4 (276 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 7.9 (223 reviews) | 
| **Help Desk** | Not enough data | Not enough data | 7.7 (233 reviews) | 

### Digital Product Sampling

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **Sprinklr Social** | N/A | N/A |

#### Reporting & Analytics - Digital Product Sampling

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Enables businesses to segment and target customers based on demographics, behavior, and location.** | Not enough data | Not enough data | Not enough data | 
| **Provides dashboards to track marketing campaign insights and product performance metrics.** | Not enough data | Not enough data | Not enough data | 
| **Delivers detailed reports and insights on sample distribution and consumer engagement.** | Not enough data | Not enough data | Not enough data | 
| **Evaluates how sample recipients convert into paying customers.** | Not enough data | Not enough data | Not enough data | 
| **Measures the return on investment of sampling campaigns through detailed analytics.** | Not enough data | Not enough data | Not enough data | 

#### Feedback - Digital Product Sampling

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Facilitates the collection of consumer reviews, ratings, testimonials, and feedback for sampled products.** | Not enough data | Not enough data | Not enough data | 
| **Provides tools to manage and showcase user-generated content for marketing purposes.** | Not enough data | Not enough data | Not enough data | 

#### AI - Digital Product Sampling

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Utilizes AI algorithms to identify and segment the most relevant audience based on behavior and preferences.** | Not enough data | Not enough data | Not enough data | 
| **Personalizes sampling campaigns based on user behavior and historical data using AI.** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **Sprinklr Social** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **Sprinklr Social** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | 6.9/10 | 76 |
| **Trustpilot** | 6.9/10 | 102 |
| **Sprinklr Social** | N/A | N/A |

#### Consumer Intelligence

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Customer Feedback** | 8.3 (70 reviews) | 7.7 (91 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | 7.4 (58 reviews) | 6.8 (66 reviews) | Not enough data | 
| **Sentiment Analysis** | Feature Not Available | 7.0 (63 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Revenue Reporting** | 6.4 (53 reviews) | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 6.9 (63 reviews) | 6.8 (56 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 7.7 (69 reviews) | 7.7 (83 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Social Networks Monitoring** | 6.6 (55 reviews) | 6.6 (52 reviews) ✓ Verified | Not enough data | 
| **Social Media Management** | 6.8 (58 reviews) | 6.6 (53 reviews) ✓ Verified | Not enough data | 
| **Digital Media Monitoring** | Feature Not Available | Feature Not Available | Not enough data | 

#### In-House Management

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Employee Performance** | Feature Not Available | Feature Not Available | Not enough data | 
| **Team Workflow** | Feature Not Available | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **AI Text Generation** | 5.2 (26 reviews) | 6.4 (14 reviews) | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **Sprinklr Social** | N/A | N/A |

#### Discovery

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Referral Program** | Not enough data | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | Not enough data | 

#### Mobile

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **Sprinklr Social** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Bazaarvoice** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **Sprinklr Social** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to Bazaarvoice (7):** [User-Generated Content Platforms](https://www.g2.com/categories/user-generated-content-platforms), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Digital Product Sampling Software](https://www.g2.com/categories/digital-product-sampling), [Influencer Marketing Platforms](https://www.g2.com/categories/influencer-marketing-platforms), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms)

**Unique to Trustpilot (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)

**Unique to Sprinklr Social (10):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms), [SAP Store Software](https://www.g2.com/categories/sap-store), [Employee Advocacy Software](https://www.g2.com/categories/employee-advocacy), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Bazaarvoice | Trustpilot | Sprinklr Social | 
|---|---|---|---|
| **Small-Business** | 37.4% | 61.2% | 22.3% | 
| **Mid-Market** | 40.0% | 33.5% | 29.0% | 
| **Enterprise** | 22.6% | 5.3% | 48.7% | 

### By Industry

#### Bazaarvoice

- **Consumer Goods:** 18.7%
- **Retail:** 16.6%
- **Marketing and Advertising:** 11.9%
- **Apparel & Fashion:** 7.3%
- **Consumer Electronics:** 5.3%
- **Public Relations and Communications:** 3.8%
- **Cosmetics:** 3.3%
- **Manufacturing:** 2.7%
- **Health, Wellness and Fitness:** 2.7%
- **Food & Beverages:** 2.1%
- **Other:** 25.7%

#### Trustpilot

- **Financial Services:** 14.3%
- **Retail:** 7.0%
- **Marketing and Advertising:** 6.6%
- **Computer Software:** 4.5%
- **Consumer Goods:** 4.1%
- **Apparel & Fashion:** 3.7%
- **Information Technology and Services:** 3.3%
- **Internet:** 2.9%
- **Consumer Electronics:** 2.9%
- **Consumer Services:** 2.9%
- **Other:** 48.0%

#### Sprinklr Social

- **Marketing and Advertising:** 14.6%
- **Information Technology and Services:** 6.1%
- **Retail:** 4.7%
- **Financial Services:** 4.4%
- **Consumer Services:** 4.3%
- **Computer Software:** 3.9%
- **Consumer Goods:** 3.9%
- **Entertainment:** 3.6%
- **Hospital & Health Care:** 3.3%
- **Automotive:** 2.6%
- **Other:** 48.7%

---
## Alternatives

### Alternatives to Bazaarvoice

- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (642 reviews)
- [PowerReviews](https://www.g2.com/products/powerreviews/reviews) — 4.4/5 stars (196 reviews)
- [Dash Social](https://www.g2.com/products/dash-social/reviews) — 4.7/5 stars (401 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (130 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Later Social](https://www.g2.com/products/later-social/reviews) — 4.5/5 stars (380 reviews)
- [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) — 4.4/5 stars (382 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)

### Alternatives to Trustpilot

- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (642 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (235 reviews)
- [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (130 reviews)
- [ResellerRatings](https://www.g2.com/products/resellerratings/reviews) — 4.4/5 stars (82 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)
- [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews) — 4.1/5 stars (33 reviews)
- [PowerReviews](https://www.g2.com/products/powerreviews/reviews) — 4.4/5 stars (196 reviews)

### Alternatives to Sprinklr Social

- [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) — 4.4/5 stars (382 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6422 reviews)
- [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7190 reviews)
- [Meltwater](https://www.g2.com/products/meltwater/reviews) — 4.1/5 stars (2645 reviews)
- [Brandwatch Social Media Management](https://www.g2.com/products/brandwatch-social-media-management/reviews) — 4.0/5 stars (983 reviews)
- [Agorapulse](https://www.g2.com/products/agorapulse/reviews) — 4.5/5 stars (971 reviews)
- [Sendible](https://www.g2.com/products/sendible/reviews) — 4.5/5 stars (904 reviews)
- [Oktopost](https://www.g2.com/products/oktopost/reviews) — 4.4/5 stars (185 reviews)
- [Zoho Social](https://www.g2.com/products/zoho-social/reviews) — 4.6/5 stars (2915 reviews)
- [Dash Social](https://www.g2.com/products/dash-social/reviews) — 4.7/5 stars (401 reviews)

---
## Top Discussions

### Bazaarvoice

- Title: [What is Bazaarvoice used for?](https://www.g2.com/discussions/what-is-bazaarvoice-used-for) — 2 comments
  > **Top comment:** "Bazaarvoice is a software platform designed to facilitate and manage customer-generated content for businesses. It allows companies to collect, moderate, and..."
- Title: [Is there a way to work with the platform AskNicely for our NPS score?](https://www.g2.com/discussions/27687-is-there-a-way-to-work-with-the-platform-asknicely-for-our-nps-score) — 1 comment
  > **Top comment:** "the short answer is yes.  You own the BV data and it's verified.  You likely own ANly data and it's also verifed.

The trick is to ensure your data..."

### Trustpilot

- Title: [How does Trustpilot work with Google shopping exactly?](https://www.g2.com/discussions/31966-how-does-trustpilot-work-with-google-shopping-exactly) — 4 comments, 1 upvote
  > **Top comment:** "https://ltddeals.in/topicmojo/"
- Title: [how improvements and new integrations can be made in the software](https://www.g2.com/discussions/how-improvements-and-new-integrations-can-be-made-in-the-software) — 1 comment, 1 upvote
  > **Top comment:** "The contract is bullshit"
- Title: [Why flagged reviews are deleted?](https://www.g2.com/discussions/why-flagged-reviews-are-deleted) — 1 comment, 1 upvote
  > **Top comment:** "Not just flagged

Hacked reviews by bad (scam operating) companies paying Trustpilot in the accounts of Trustpilot Reviewers.

How is it Trustpilot..."
- Title: [Anyone else found  fake Trustpilot reviews against their website](https://www.g2.com/discussions/anyone-else-found-fake-trustpilot-reviews-against-their-website) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."
- Title: [Is Trustpilot a global or only United States specific product review platform?](https://www.g2.com/discussions/is-trustpilot-a-global-or-only-united-states-specific-product-review-platform) — 1 comment
  > **Top comment:** "They are actually located in Denmark. They are global review service. 

But seriously, stay away from them . Is widely stated that the overcharge, the lock..."

### Sprinklr Social

- Title: [What is the best way to find hashtags that are getting traffic.](https://www.g2.com/discussions/34161-what-is-the-best-way-to-find-hashtags-that-are-getting-traffic) — 1 comment, 1 upvote
  > **Top comment:** "semrush.com is Great!

You pay for what ya get if ya get me"
- Title: [Can I use this for my personal accounts?](https://www.g2.com/discussions/33990-can-i-use-this-for-my-personal-accounts) — 1 comment, 1 upvote
  > **Top comment:** "Hello everyone , here’s your  opportunity for you to achieve your dreams of being a multi million dollar rich through trading , I once loss all I got through..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bazaarvoice-vs-trustpilot-vs-sprinklr-social)