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At a Glance
Market Segments
Mid-Market (39.8% of reviews)
Small-Business (75.9% of reviews)
Entry-Level Pricing
No pricing available
$19.00 Per Month
Bazaarvoice
Star Rating
(803)4.2 out of 5
Market Segments
Mid-Market (39.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BazaarvoiceOkendo
Star Rating
(205)4.6 out of 5
Market Segments
Small-Business (75.9% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bazaarvoice has a lower ease of setup score (7.5) compared to Okendo (9.4), indicating that Okendo's onboarding process is more user-friendly and efficient, making it easier for new users to get started quickly.
- Reviewers mention that Okendo excels in personalization features, scoring 9.2 in this area, while Bazaarvoice only scores 6.8. Users appreciate Okendo's ability to tailor experiences to individual customer preferences, enhancing engagement.
- G2 users highlight that Okendo's review forms received a perfect score of 10.0, showcasing its flexibility and effectiveness in gathering customer feedback, whereas Bazaarvoice's review forms scored 7.8, indicating room for improvement in this feature.
- Users on G2 report that Okendo's community Q&A feature is significantly better (8.8) than Bazaarvoice's (7.1), suggesting that Okendo provides a more robust platform for customer interaction and support.
- Reviewers say that the quality of support for Okendo is rated higher (9.4) compared to Bazaarvoice (8.5), indicating that users find Okendo's customer service more responsive and helpful when issues arise.
- Users report that Bazaarvoice's social analytics features, such as competitor analysis (7.7), lag behind Okendo's offerings, which are more comprehensive and user-friendly, contributing to a better overall experience in tracking social performance.
Pricing
Entry-Level Pricing
Bazaarvoice
No pricing availableOkendo
Essential
$19.00
Per Month
Up to 200 orders per month
- For just $19/month, the Essentials plan has everything needed to start collecting customer reviews today. 14-day free trial. Easy setup.
Free Trial
Bazaarvoice
No trial information availableOkendo
Free Trial is available
Ratings
Meets Requirements
8.5
663
8.9
168
Ease of Use
8.1
676
9.0
170
Ease of Setup
7.4
376
8.9
151
Ease of Admin
8.0
370
9.0
98
Quality of Support
8.5
654
9.3
165
Has the product been a good partner in doing business?
8.2
370
9.2
97
Product Direction (% positive)
7.9
647
9.4
166
Features by Category
Social Analytics
7.6(won by default)
56
Not enough data
8.0(won by default)
70
Not enough data
8.3(won by default)
72
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
43
Not enough data
8.1(won by default)
51
Not enough data
Feature Not Available
Not enough data
Reports & Dashboards
7.4(won by default)
66
Not enough data
8.2(won by default)
70
Not enough data
8.0(won by default)
51
Not enough data
7.5(won by default)
27
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.5
24
Not enough data
7.9
26
Not enough data
Feature Not Available
Not enough data
7.8
20
Not enough data
8.7
25
Not enough data
7.3
22
Not enough data
Social Management
7.8
31
Not enough data
8.4
31
Not enough data
7.7
26
Not enough data
7.9
28
Not enough data
Feature Not Available
Not enough data
7.4
19
Not enough data
7.4
9
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collection
7.7
216
|
Verified
7.4
123
7.8
238
|
Verified
8.6
132
6.9
224
|
Verified
8.1
128
7.4
222
|
Verified
8.2
123
7.1
222
|
Verified
7.7
117
Agentic AI - Review Management
Not enough data
6.4
63
Not enough data
6.4
64
Moderation
7.9
243
|
Verified
8.8
126
7.6
230
|
Verified
8.8
124
7.3
205
|
Verified
8.1
119
Use Cases
7.8
219
|
Verified
9.2
130
7.8
209
|
Verified
7.8
120
7.6
225
|
Verified
8.4
125
Administration
6.4
188
|
Verified
8.3
122
8.0
236
|
Verified
7.9
118
7.3
228
|
Verified
7.9
119
7.4
224
|
Verified
8.5
116
7.2
202
|
Verified
6.5
108
Display Options
6.6
193
|
Verified
7.5
115
6.3
191
|
Verified
8.4
123
6.7
209
|
Verified
8.6
123
7.0
201
|
Verified
7.5
115
Generative AI
5.8
99
6.7
78
Survey Management
Not enough data
8.1
25
Not enough data
8.6
24
Not enough data
8.3
24
Not enough data
8.3
25
Survey Customization
Not enough data
8.5
24
Not enough data
8.8
24
Not enough data
8.3
23
Not enough data
7.2
24
Survey Insights
Not enough data
8.4
26
Not enough data
7.5
24
Not enough data
7.7
25
Not enough data
8.1
24
Agentic AI - Survey
Not enough data
7.3
13
Not enough data
7.2
13
Not enough data
7.3
13
Loyalty Experience
Not enough data
8.5
32
Not enough data
8.3
32
Not enough data
8.4
30
Not enough data
7.6
30
Not enough data
6.6
30
Not enough data
6.6
29
Loyalty Platform
Not enough data
8.0
29
Not enough data
7.9
29
Not enough data
8.0
27
Not enough data
7.0
28
Not enough data
8.3
30
Agentic AI - Loyalty Management
Not enough data
6.0
19
Not enough data
6.6
18
Not enough data
5.7
18
Not enough data
5.6
18
Content
7.7
31
Not enough data
7.7
32
Not enough data
7.5
37
Not enough data
8.0
37
Not enough data
Engagement
Feature Not Available
Not enough data
6.7
27
Not enough data
6.9
30
Not enough data
Feature Not Available
Not enough data
7.3
29
Not enough data
Social Shopping
Feature Not Available
Not enough data
7.1
33
Not enough data
Feature Not Available
Not enough data
6.8
33
Not enough data
Analytics
7.2
35
Not enough data
6.9
24
Not enough data
7.7
28
Not enough data
Visual UGC
6.3
49
Not enough data
6.0
46
Not enough data
6.7
44
Not enough data
6.4
48
Not enough data
Integrations
7.0
47
Not enough data
6.8
46
Not enough data
6.6
45
Not enough data
7.2
46
Not enough data
Support
7.0
46
Not enough data
7.5
55
Not enough data
Performance
6.6
50
Not enough data
6.0
45
Not enough data
Influencer Marketing
8.3
99
|
Verified
Not enough data
8.3
99
|
Verified
Not enough data
8.4
112
|
Verified
Not enough data
8.1
104
|
Verified
Not enough data
8.0
90
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
8.2
78
|
Verified
Not enough data
8.5
105
|
Verified
Not enough data
8.4
99
|
Verified
Not enough data
8.3
96
|
Verified
Not enough data
7.9
47
Not enough data
7.8
50
Not enough data
7.3
39
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Influencer Marketing Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics - Digital Product Sampling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback - Digital Product Sampling
Not enough data
Not enough data
Not enough data
Not enough data
AI - Digital Product Sampling
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
Not enough data
4.4
6
Not enough data
4.2
6
Not enough data
4.4
6
Consumer Intelligence
8.3
69
9.3
23
7.4
58
6.7
17
Feature Not Available
8.2
19
Reporting
6.4
53
7.0
15
6.9
63
6.5
14
7.7
68
8.1
18
Media Monitoring
6.6
55
5.1
15
6.8
58
5.0
15
Feature Not Available
4.9
15
In-House Management
Feature Not Available
4.7
13
Feature Not Available
5.6
12
Generative AI
5.2
26
6.0
8
Agentic AI - Online Reputation Management
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
6.4
6
Not enough data
4.7
6
Not enough data
5.0
6
Not enough data
4.7
6
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bazaarvoice and Okendo are categorized as Online Reputation Management and Review Management
Unique Categories
Bazaarvoice is categorized as Influencer Marketing Platforms, Social Media Analytics, Social Media Management, User-Generated Content, Social Commerce Platforms, and Digital Product Sampling
Reviews
Reviewers' Company Size
Bazaarvoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Okendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Goods
18.6%
Retail
16.7%
Marketing and Advertising
11.8%
Apparel & Fashion
7.4%
Consumer Electronics
5.3%
Other
40.2%
Retail
21.8%
Consumer Goods
20.7%
Apparel & Fashion
18.4%
Cosmetics
9.8%
Health, Wellness and Fitness
8.0%
Other
21.3%
Discussions
Is there a way to work with the platform AskNicely for our NPS score?
1 Comment
DM
the short answer is yes. You own the BV data and it's verified. You likely own ANly data and it's also verifed.
The trick is to ensure your data...Read more
What is Bazaarvoice used for?
2 Comments
NR
Bazaarvoice enables brands and retailers to leverage the voice of the customer, manage user-generated content at scale, and engage shoppers from discovery to...Read more
Bazaarvoice has no more discussions with answers
What is Okendo used for?
1 Comment
GG
Okendo is used by eCommerce brands to collect and showcase customer reviews, ratings, photos, and videos on their websites. It helps businesses build trust,...Read more
Okendo has no more discussions with answers
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