Introducing G2.ai, the future of software buying.Try now
Compare Baton and Userlane 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Product Fruits
Visit Website
At a Glance
Market Segments
Mid-Market (65.0% of reviews)
Enterprise (40.0% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
Contact Us
Contact Us Per Year
Baton
Star Rating
(40)4.4 out of 5
Market Segments
Mid-Market (65.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Learn more about BatonUserlane
Star Rating
(81)4.7 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Year
Learn more about UserlaneBaton vs Userlane
When assessing the two solutions, reviewers found Userlane easier to use and do business with overall. However, reviewers preferred the ease of set up with Baton, along with administration.
- Reviewers felt that Userlane meets the needs of their business better than Baton.
- When comparing quality of ongoing product support, reviewers felt that Userlane is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Userlane over Baton.
Pricing
Entry-Level Pricing
Baton
Custom Pricing
Contact Us
Flexible pricing lets you collaborate with internal, client, and third party team members without adding costs.
- Unlimited Internal & External Seats
- Full Suite of Features
- Integrations with Salesforce, Jira + More
Userlane
What’s included
Contact Us
Per Year
Our goal is to make Userlane easy to buy with straightforward pricing plans, custom-built for each business.
- Unlimited in-app guides, tooltips, and announcements
- Full design customization
- Multi-language support
Free Trial
Baton
Free Trial is available
Userlane
Free Trial is available
Ratings
Meets Requirements
8.5
33
8.8
64
Ease of Use
8.6
34
8.9
67
Ease of Setup
8.8
14
8.6
61
Ease of Admin
9.1
15
8.6
62
Quality of Support
9.4
27
9.8
63
Has the product been a good partner in doing business?
9.3
15
9.6
63
Product Direction (% positive)
8.5
31
9.8
60
Features by Category
Tasks
8.5
22
Not enough data
7.6
24
Not enough data
7.8
23
Not enough data
7.8
23
Not enough data
7.2
22
Not enough data
8.0
21
Not enough data
Feature Not Available
Not enough data
7.8
19
Not enough data
Projects
8.5
18
Not enough data
8.7
18
Not enough data
8.4
18
Not enough data
8.9
15
Not enough data
8.2
19
Not enough data
Feature Not Available
Not enough data
8.3
14
Not enough data
8.3
20
Not enough data
Feature Not Available
Not enough data
8.3
16
Not enough data
Feature Not Available
Not enough data
Resource Management
Feature Not Available
Not enough data
8.9
14
Not enough data
8.1
18
Not enough data
Project Monitoring
8.7
13
Not enough data
8.2
14
Not enough data
8.2
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.5
12
Not enough data
8.2
24
User Support
Not enough data
9.2
28
Not enough data
8.9
19
Not enough data
8.6
18
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
9.2
26
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Task Creation
8.5
13
Not enough data
8.0
14
Not enough data
Feature Not Available
Not enough data
8.6
13
Not enough data
Task Management
8.3
13
Not enough data
8.6
12
Not enough data
7.7
11
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
9.2
11
8.8
23
8.9
12
Feature Not Available
9.2
12
Feature Not Available
Project Tracking
9.1
11
Feature Not Available
9.2
11
Feature Not Available
8.9
11
9.1
22
8.8
12
Feature Not Available
9.0
10
8.8
23
Customer Engagement
9.5
11
Feature Not Available
9.5
11
9.6
20
Feature Not Available
Feature Not Available
9.0
13
Feature Not Available
9.5
13
Feature Not Available
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.0
21
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
8.7
21
Not enough data
8.7
20
Not enough data
Feature Not Available
Not enough data
8.1
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Baton and Userlane are categorized as Client Onboarding
Unique Categories
Baton is categorized as Task Management and Project Management
Userlane is categorized as Digital Adoption Platform and Customer Self-Service
Reviews
Reviewers' Company Size
Baton
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userlane
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
37.5%
Computer Software
30.0%
Logistics and Supply Chain
7.5%
Commercial Real Estate
7.5%
Transportation/Trucking/Railroad
2.5%
Other
15.0%
Computer Software
23.8%
Automotive
12.5%
Information Technology and Services
5.0%
Accounting
5.0%
Insurance
3.8%
Other
50.0%
Discussions
Baton has no discussions with answers
Userlane has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
