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Compare Baton and ClientSuccess 
Featured Products
At a Glance
Market Segments
Mid-Market (65.0% of reviews)
Mid-Market (56.1% of reviews)
Entry-Level Pricing
Contact Us
Contact Us
Baton
Star Rating
(40)4.4 out of 5
Market Segments
Mid-Market (65.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Learn more about BatonClientSuccess
Star Rating
(422)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessBaton vs ClientSuccess
When assessing the two solutions, reviewers found ClientSuccess easier to use and do business with overall. However, reviewers preferred the ease of set up with Baton, along with administration.
- Reviewers felt that Baton meets the needs of their business better than ClientSuccess.
- When comparing quality of ongoing product support, reviewers felt that Baton is the preferred option.
- When assessing product direction, Baton and ClientSuccess received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Baton
Custom Pricing
Contact Us
Flexible pricing lets you collaborate with internal, client, and third party team members without adding costs.
- Unlimited Internal & External Seats
- Full Suite of Features
- Integrations with Salesforce, Jira + More
ClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
Free Trial
Baton
Free Trial is available
ClientSuccess
No trial information availableRatings
Meets Requirements
8.5
33
8.3
316
Ease of Use
8.6
34
8.9
319
Ease of Setup
8.8
14
8.4
150
Ease of Admin
9.1
15
8.9
156
Quality of Support
9.4
27
8.8
286
Has the product been a good partner in doing business?
9.3
15
9.4
154
Product Direction (% positive)
8.5
31
8.5
294
Features by Category
Tasks
8.5
22
Not enough data
7.6
24
Not enough data
7.8
23
Not enough data
7.8
23
Not enough data
7.2
22
Not enough data
8.0
21
Not enough data
Feature Not Available
Not enough data
7.8
19
Not enough data
Projects
8.5
18
Not enough data
8.7
18
Not enough data
8.4
18
Not enough data
8.9
15
Not enough data
8.2
19
Not enough data
Feature Not Available
Not enough data
8.3
14
Not enough data
8.3
20
Not enough data
Feature Not Available
Not enough data
8.3
16
Not enough data
Feature Not Available
Not enough data
Resource Management
Feature Not Available
Not enough data
8.9
14
Not enough data
8.1
18
Not enough data
Project Monitoring
8.7
13
Not enough data
8.2
14
Not enough data
8.2
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Information
Not enough data
8.5
238
|
Verified
Not enough data
8.6
240
|
Verified
Not enough data
8.5
238
|
Verified
Not enough data
7.8
183
Not enough data
8.3
204
|
Verified
Not enough data
7.9
187
|
Verified
Not enough data
7.4
124
|
Verified
Predictions
Not enough data
8.1
194
|
Verified
Not enough data
7.2
146
|
Verified
Not enough data
7.3
139
|
Verified
Not enough data
6.1
96
|
Verified
Platform
Not enough data
7.6
223
|
Verified
Not enough data
7.5
204
|
Verified
Not enough data
7.7
195
|
Verified
Not enough data
8.0
189
|
Verified
Not enough data
7.8
207
|
Verified
Not enough data
7.6
216
|
Verified
Not enough data
8.1
205
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
8.3
226
|
Verified
Not enough data
8.7
220
|
Verified
Generative AI
Not enough data
6.3
8
Not enough data
6.3
8
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
Not enough data
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Revenue Recognition
Not enough data
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Revenue Optimization
Not enough data
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Sales Team
Not enough data
8.0
15
Not enough data
7.8
17
Not enough data
8.3
20
Intelligence
Not enough data
8.1
18
Not enough data
7.4
17
Not enough data
7.9
17
Mapping
Not enough data
7.3
14
Not enough data
8.1
24
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Creation
8.5
13
Not enough data
8.0
14
Not enough data
Feature Not Available
Not enough data
8.6
13
Not enough data
Task Management
8.3
13
Not enough data
8.6
12
Not enough data
7.7
11
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
9.2
11
8.2
53
8.9
12
8.3
51
9.2
12
8.4
56
Project Tracking
9.1
11
8.0
51
9.2
11
8.2
45
8.9
11
8.3
44
8.8
12
8.0
58
9.0
10
8.2
48
Customer Engagement
9.5
11
7.8
43
9.5
11
8.1
54
Feature Not Available
7.0
32
9.0
13
8.0
49
9.5
13
7.6
41
Categories
Categories
Shared Categories
Baton and ClientSuccess are categorized as Client Onboarding
Unique Categories
Baton is categorized as Task Management and Project Management
ClientSuccess is categorized as Customer Success, Subscription Revenue Management, and Customer Revenue Optimization
Reviews
Reviewers' Company Size
Baton
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
37.5%
Computer Software
30.0%
Logistics and Supply Chain
7.5%
Commercial Real Estate
7.5%
Transportation/Trucking/Railroad
2.5%
Other
15.0%
Computer Software
37.3%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.9%
Computer & Network Security
3.9%
Other
29.6%
Discussions
Baton has no discussions with answers
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
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