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Compare Baton and ChurnZero 
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At a Glance
Market Segments
Mid-Market (65.0% of reviews)
Mid-Market (63.4% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Baton
Star Rating
(40)4.4 out of 5
Market Segments
Mid-Market (65.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Learn more about BatonChurnZero
Star Rating
(1,536)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Customer Health Scores with a rating of 8.9, while Baton offers a slightly lower score of 8.5. Reviewers mention that ChurnZero's ability to provide detailed health metrics helps teams proactively manage customer relationships.
- Reviewers mention that Baton shines in Customer Engagement, achieving a perfect score of 9.5 for its portal and engagement features, compared to ChurnZero's 8.6. Users on G2 appreciate Baton’s intuitive interface that enhances user interaction and satisfaction.
- G2 users highlight ChurnZero's superior Quality of Support with a score of 9.6, while Baton follows closely with 9.4. Reviewers say that ChurnZero's support team is highly responsive and knowledgeable, making it easier for users to resolve issues quickly.
- Users say that ChurnZero's Task Management features, particularly in Task Prioritization (8.3), are more robust than Baton’s offerings. Reviewers mention that ChurnZero allows for better organization and tracking of tasks, which is crucial for customer success teams.
- Reviewers mention that Baton provides a more user-friendly experience in Ease of Setup with a score of 8.8 compared to ChurnZero's 7.8. Users report that Baton’s onboarding process is straightforward, allowing teams to get started quickly without extensive training.
- Users on G2 report that ChurnZero's Data Analytics capabilities, scoring 8.6, are more comprehensive than Baton’s 8.4. Reviewers say that ChurnZero offers advanced filtering and reporting options that help teams derive actionable insights from customer data.
Pricing
Entry-Level Pricing
Baton
Custom Pricing
Contact Us
Flexible pricing lets you collaborate with internal, client, and third party team members without adding costs.
- Unlimited Internal & External Seats
- Full Suite of Features
- Integrations with Salesforce, Jira + More
ChurnZero
No pricing availableFree Trial
Baton
Free Trial is available
ChurnZero
No trial information availableRatings
Meets Requirements
8.5
33
9.0
1,254
Ease of Use
8.6
34
8.5
1,262
Ease of Setup
8.8
14
7.9
580
Ease of Admin
9.1
15
8.5
517
Quality of Support
9.4
27
9.5
1,169
Has the product been a good partner in doing business?
9.3
15
9.6
522
Product Direction (% positive)
8.5
31
9.4
1,190
Features by Category
Tasks
8.5
22
Not enough data
7.6
24
Not enough data
7.8
23
Not enough data
7.8
23
Not enough data
7.2
22
Not enough data
8.0
21
Not enough data
Feature Not Available
Not enough data
7.8
19
Not enough data
Projects
8.5
18
Not enough data
8.7
18
Not enough data
8.4
18
Not enough data
8.9
15
Not enough data
8.2
19
Not enough data
Feature Not Available
Not enough data
8.3
14
Not enough data
8.3
20
Not enough data
Feature Not Available
Not enough data
8.3
16
Not enough data
Feature Not Available
Not enough data
Resource Management
Feature Not Available
Not enough data
8.9
14
Not enough data
8.1
18
Not enough data
Project Monitoring
8.7
13
Not enough data
8.2
14
Not enough data
8.2
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Information
Not enough data
8.9
1005
|
Verified
Not enough data
9.1
985
|
Verified
Not enough data
8.9
981
|
Verified
Not enough data
8.7
940
|
Verified
Not enough data
9.1
1002
|
Verified
Not enough data
8.7
922
|
Verified
Not enough data
8.5
826
|
Verified
Predictions
Not enough data
8.6
967
|
Verified
Not enough data
7.8
742
|
Verified
Not enough data
8.6
830
|
Verified
Not enough data
7.5
637
|
Verified
Platform
Not enough data
8.6
990
|
Verified
Not enough data
8.5
892
|
Verified
Not enough data
8.5
868
|
Verified
Not enough data
8.7
902
|
Verified
Not enough data
8.9
966
|
Verified
Not enough data
8.6
934
|
Verified
Not enough data
9.0
900
|
Verified
Not enough data
9.1
837
|
Verified
Not enough data
9.2
959
|
Verified
Not enough data
9.1
916
|
Verified
Generative AI
Not enough data
7.7
308
Not enough data
7.8
307
Agentic AI - Customer Success
Not enough data
7.5
64
Not enough data
7.5
63
Not enough data
7.5
64
Not enough data
7.2
63
Not enough data
7.2
63
User Analysis
Not enough data
8.9
125
Not enough data
8.9
133
User Support
Not enough data
9.2
138
Not enough data
7.9
71
Not enough data
8.7
98
Walkthrough Type
Not enough data
8.1
91
Not enough data
8.2
85
Platform Basics - Digital Adoption Platform
Not enough data
9.3
9
Not enough data
9.0
10
Analytics - Digital Adoption Platform
Not enough data
9.8
8
Functions - Digital Adoption Platform
Not enough data
9.8
8
Not enough data
10.0
7
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
Not enough data
8.2
83
Not enough data
8.4
82
Not enough data
8.8
98
Intelligence
Not enough data
8.3
92
Not enough data
7.5
85
Not enough data
8.1
83
Mapping
Not enough data
8.0
81
Not enough data
8.3
86
Agentic AI - Customer Revenue Optimization
Not enough data
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Platform Basics
Not enough data
8.4
159
Not enough data
8.5
162
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Agentic AI - Customer Journey Mapping
Not enough data
7.0
23
Task Creation
8.5
13
Not enough data
8.0
14
Not enough data
Feature Not Available
Not enough data
8.6
13
Not enough data
Task Management
8.3
13
Not enough data
8.6
12
Not enough data
7.7
11
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.6
181
Not enough data
8.7
188
Platform Data
Not enough data
8.6
190
Not enough data
8.5
181
Not enough data
9.0
200
Not enough data
8.6
182
Platform Additional Functionality
Not enough data
8.6
180
Not enough data
8.6
190
Not enough data
8.9
186
Agentic AI - Customer Journey Analytics
Not enough data
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Analytics
Not enough data
8.8
212
Not enough data
8.7
192
Not enough data
8.4
154
Not enough data
7.5
127
Customization
Not enough data
8.4
155
Not enough data
7.6
115
Not enough data
8.1
114
Not enough data
8.1
121
Generative AI
Not enough data
8.0
92
Not enough data
8.1
91
Agentic AI - Experience Management
Not enough data
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Onboarding Setup
9.2
11
8.9
304
8.9
12
8.6
292
9.2
12
8.6
272
Project Tracking
9.1
11
8.8
279
9.2
11
8.6
266
8.9
11
8.5
262
8.8
12
8.8
308
9.0
10
8.7
269
Customer Engagement
9.5
11
8.4
261
9.5
11
8.8
283
Feature Not Available
8.2
242
9.0
13
8.8
279
9.5
13
8.6
269
Categories
Categories
Shared Categories
Baton and ChurnZero are categorized as Client Onboarding
Unique Categories
Baton is categorized as Task Management and Project Management
ChurnZero is categorized as Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Reviews
Reviewers' Company Size
Baton
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
37.5%
Computer Software
30.0%
Logistics and Supply Chain
7.5%
Commercial Real Estate
7.5%
Transportation/Trucking/Railroad
2.5%
Other
15.0%
Computer Software
37.0%
Information Technology and Services
16.4%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.8%
Discussions
Baton has no discussions with answers
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
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