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At a Glance
Market Segments
Small-Business (49.9% of reviews)
Small-Business (49.4% of reviews)
Entry-Level Pricing
Free
$25.00 1 user/month
Basecamp
Star Rating
(5,420)4.1 out of 5
Market Segments
Small-Business (49.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansFront
Star Rating
(2,393)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansBasecamp vs Front
When assessing the two solutions, reviewers found Front easier to use, set up, and administer. Reviewers also preferred doing business with Front overall.
- Reviewers felt that Front meets the needs of their business better than Basecamp.
- When comparing quality of ongoing product support, reviewers felt that Front is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Front over Basecamp.
Pricing
Entry-Level Pricing
Basecamp
Basecamp Free
Free
Basecamp Free is free forever! No credit card required.
- Completely free
- Manage one project
- 1GB storage space
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Basecamp
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
8.5
4,817
9.1
1,891
Ease of Use
8.5
4,829
9.2
1,907
Ease of Setup
8.7
1,434
8.8
690
Ease of Admin
8.6
1,327
8.9
471
Quality of Support
8.4
3,231
9.1
1,627
Has the product been a good partner in doing business?
8.7
1,173
9.2
457
Product Direction (% positive)
7.5
4,710
9.3
1,779
Features by Category
Ticket and Case Management
Not enough data
8.8
264
|
Verified
Not enough data
8.9
261
|
Verified
Not enough data
8.9
283
|
Verified
Not enough data
8.8
280
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
306
Not enough data
9.2
283
|
Verified
Not enough data
8.7
258
|
Verified
Generative AI
Not enough data
7.8
63
Not enough data
8.3
64
Agentic AI - Help Desk
Not enough data
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Communication Channels
Not enough data
8.7
233
|
Verified
Not enough data
9.2
274
|
Verified
Not enough data
8.7
232
|
Verified
Not enough data
8.3
209
|
Verified
Not enough data
7.8
132
Platform
Not enough data
8.3
217
|
Verified
Not enough data
8.4
288
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.6
232
|
Verified
Not enough data
8.3
231
|
Verified
Not enough data
8.3
237
|
Verified
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
9.0
604
|
Verified
Not enough data
8.9
606
|
Verified
Not enough data
8.5
575
|
Verified
Not enough data
9.1
604
|
Verified
Not enough data
8.2
267
Not enough data
Feature Not Available
Not enough data
8.7
563
|
Verified
Not enough data
8.5
316
Not enough data
Projects
8.8
561
|
Verified
Not enough data
8.6
306
Not enough data
8.2
458
|
Verified
Not enough data
8.7
534
|
Verified
Not enough data
8.7
501
|
Verified
Not enough data
8.0
234
Not enough data
Feature Not Available
Not enough data
8.5
495
|
Verified
Not enough data
8.0
226
Not enough data
8.1
233
Not enough data
8.5
458
|
Verified
Not enough data
Resource Management
8.5
477
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
519
|
Verified
Not enough data
Project Monitoring
8.6
470
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
513
|
Verified
Not enough data
Generative AI
6.6
87
Not enough data
6.8
87
Not enough data
Agentic AI - Project Management
6.1
50
Not enough data
6.5
49
Not enough data
6.7
49
Not enough data
6.2
50
Not enough data
6.5
50
Not enough data
6.3
50
Not enough data
6.6
50
Not enough data
Setup
8.5
84
Not enough data
8.5
84
Not enough data
7.9
65
Not enough data
8.7
89
Not enough data
Management
Feature Not Available
Not enough data
8.3
76
Not enough data
8.1
75
Not enough data
Generative AI
6.7
40
Not enough data
Agentic AI - Workflow Management
5.5
16
Not enough data
5.4
16
Not enough data
5.7
15
Not enough data
5.8
16
Not enough data
5.8
16
Not enough data
6.1
16
Not enough data
5.8
16
Not enough data
Channels
Not enough data
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Design
Not enough data
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Generative AI
Not enough data
7.8
189
Not enough data
8.0
189
Usability
Not enough data
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Reporting
Not enough data
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Generative AI
Not enough data
7.7
37
Not enough data
7.8
38
Inbox Tools
Not enough data
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Coordination Tools
Not enough data
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Software Options
Not enough data
9.3
792
Not enough data
8.6
724
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Task Creation
8.8
140
Not enough data
8.9
142
Not enough data
8.6
138
Not enough data
Feature Not Available
Not enough data
Task Management
8.4
138
Not enough data
8.9
140
Not enough data
7.7
105
Not enough data
8.5
131
Not enough data
Generative AI
7.1
52
Not enough data
7.1
52
Not enough data
Automation
7.9
92
Not enough data
7.9
89
Not enough data
8.0
88
Not enough data
Administration
8.3
86
Not enough data
8.3
86
Not enough data
8.9
87
Not enough data
Project management
8.7
91
Not enough data
8.0
85
Not enough data
8.4
89
Not enough data
8.4
87
Not enough data
8.4
87
Not enough data
Feature Not Available
Not enough data
8.4
86
Not enough data
Workload
8.4
69
Not enough data
8.3
88
Not enough data
8.4
82
Not enough data
Feature Not Available
Not enough data
Communication & Collaboration
8.6
88
Not enough data
8.6
89
Not enough data
8.8
89
Not enough data
Cost Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Integration
8.0
75
Not enough data
7.9
78
Not enough data
7.9
79
Not enough data
Generative AI
6.7
39
Not enough data
6.7
39
Not enough data
Agentic AI - Work Management
5.5
18
Not enough data
5.5
18
Not enough data
5.6
18
Not enough data
5.6
18
Not enough data
Communication
8.4
175
Not enough data
8.5
188
Not enough data
8.1
171
Not enough data
Feature Not Available
Not enough data
8.4
174
Not enough data
Content & Documents
8.8
189
Not enough data
8.7
181
Not enough data
8.4
179
Not enough data
8.1
157
Not enough data
Controls
8.1
157
Not enough data
8.0
151
Not enough data
8.5
176
Not enough data
8.3
172
Not enough data
8.1
156
Not enough data
Project Management
8.7
190
Not enough data
8.6
185
Not enough data
8.7
180
Not enough data
8.1
159
Not enough data
Remote Collaboration
8.5
164
Not enough data
8.4
173
Not enough data
8.6
168
Not enough data
Feature Not Available
Not enough data
Generative AI
6.7
68
Not enough data
6.9
68
Not enough data
Agentic AI - Project Collaboration
5.5
29
Not enough data
5.6
29
Not enough data
Conversational Platform
Not enough data
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Support Automation
Not enough data
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Generative AI
Not enough data
8.1
109
Not enough data
8.3
109
Sorting & Filtering
Not enough data
8.3
235
Not enough data
9.1
236
Not enough data
7.6
225
Not enough data
8.4
227
Integrations
Not enough data
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Time Management
Not enough data
9.0
227
Not enough data
8.7
223
Not enough data
9.3
233
Generative AI
Not enough data
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
Not enough data
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Communication
Not enough data
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Internal Use
Not enough data
8.4
288
|
Verified
Not enough data
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Generative AI
Not enough data
7.7
31
Self-Service Experience
Not enough data
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Self-Service Platform
Not enough data
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Agentic AI - Customer Self-Service
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Generative AI
Not enough data
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Process
Not enough data
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Channels
Not enough data
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Insight
Not enough data
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Generative AI
Not enough data
7.5
29
Not enough data
7.6
30
Agentic AI - Note-Taking Software
8.3
6
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Basecamp and Front share no categories
Unique Categories
Basecamp is categorized as Project Management, Task Management, Project Collaboration, Work Management, Workflow Management, Employee Intranet, and Note-Taking Software
Reviews
Reviewers' Company Size
Basecamp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
17.1%
Information Technology and Services
8.4%
Non-Profit Organization Management
5.7%
Computer Software
5.6%
Higher Education
4.9%
Other
58.3%
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Alternatives
Discussions
Why does it work slow in mobile phones?
7 Comments
KG
If you upgrade to Basecamp 2 it's alot faster if that's the one you have try un- installing it and start over after that it could be you need more memory space Read more
is basecamp going to expand and add more fetures
5 Comments
ET
Yes, I would say so. The product is evolving a growing all the time. Read more
Is there a way to get reports on certain employee's productivity?
5 Comments
AA
There are not formal reports but you can look at users' activityRead more
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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