# Barracuda for MSPs vs Zoho Assist Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Assist excels in user experience, with many praising its intuitive interface that allows technicians to quickly start sessions and manage multiple devices without a steep learning curve. In contrast, users of Barracuda for MSPs mention some challenges with configuration, although they appreciate the visibility it provides across the network.
- **According to verified reviews** , Zoho Assist stands out for its seamless installation process, particularly for the unattended access module, which allows technicians to reconnect with clients effortlessly. Barracuda for MSPs, while offering valuable tools and resources, may not provide the same level of ease in remote access setup.
- **Users say** that Zoho Assist's performance is generally smooth, enabling quick diagnosis and resolution of issues with minimal disruption to clients. Barracuda for MSPs, while effective in security and remote management, has received feedback indicating that it may not always match the speed and efficiency of Zoho Assist in day-to-day operations.
- **Reviewers mention** that Barracuda for MSPs provides excellent value through its training programs and marketing content, which are particularly beneficial for small businesses. However, Zoho Assist's broader user base and higher satisfaction ratings suggest it may be more adaptable to various business needs.
- **G2 reviewers highlight** the quality of support offered by Zoho Assist, with many users appreciating the responsive customer service and helpful resources. In comparison, while Barracuda for MSPs has a solid support structure, some users feel it could improve in this area to match the level of assistance provided by Zoho Assist.
- **According to recent feedback** , both products cater well to small businesses, but Zoho Assist has a slight edge in overall satisfaction and usability. Users appreciate Barracuda's focus on security and its comprehensive solutions, yet they often find Zoho Assist to be more user-friendly and efficient for everyday tasks.



| | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 47 | 695 | 
| **Largest Market Segment** | Small-Business (77.8% of reviews) | Small-Business (71.6% of reviews) | 
| **Entry Level Price** | No pricing available | $0 1 Remote Support Technician and 5 Unattended Computers | 

---
## Top Pros & Cons

### Barracuda for MSPs

Pros:
- Automation (1 reviews)
- Community Engagement (1 reviews)


### Zoho Assist

Pros:
- Ease of Use (138 reviews)
- Remote Access (96 reviews)

Cons:
- Remote Access Issues (30 reviews)
- Feature Limitations (21 reviews)

---
## Ratings Comparison
| Rating | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
  | **Meets Requirements** | 8.2 (32 reviews) | 9.2 (574 reviews) | 
  | **Ease of Use** | 8.4 (32 reviews) | 9.3 (587 reviews) | 
  | **Ease of Setup** | 8.3 (28 reviews) | 9.3 (504 reviews) | 
  | **Ease of Admin** | 8.2 (27 reviews) | 9.3 (414 reviews) | 
  | **Quality of Support** | 7.8 (31 reviews) | 9.0 (481 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (27 reviews) | 9.2 (399 reviews) | 
  | **Product Direction (% positive)** | 7.7 (30 reviews) | 9.4 (560 reviews) | 

---
## Pricing

### Barracuda for MSPs

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Zoho Assist

#### Entry-Level Pricing

Plan: Free Edition (free plan, free forever)

Price: $0 1 Remote Support Technician and 5 Unattended Computers

Description: 1 Simultaneous Session

Key Features:
- Instant Chat
- Desktop App
- UAC Compatible

[Browse all 6 editions](https://www.g2.com/products/zoho-assist/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Barracuda for MSPs** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Communication

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **Barracuda for MSPs** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Compatibility 

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **File Server Backup** | Not enough data | Not enough data | 
| **Database Server Backup** | Not enough data | Not enough data | 
| **Virtual Machines** | Not enough data | Not enough data | 
| **Repository Models** | Not enough data | Not enough data | 

#### Management

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Continuous Backup** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Storage Capacity** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Activity Monitoring** | Not enough data | Not enough data | 

#### Compliance

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Security Standards** | Not enough data | Not enough data | 
| **Cloud Data Protection** | Not enough data | Not enough data | 
| **Data Deduplication** | Not enough data | Not enough data | 

#### Agentic AI - Server Backup

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Barracuda for MSPs** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Device Management** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Remote Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Feature Not Available | Not enough data | 
| **Application Deployment** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Service Management

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Remote Access** | Not enough data | Not enough data | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Barracuda for MSPs** | N/A | N/A |
| **Zoho Assist** | 7.7/10 | 54 |

#### Presenter Tools

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Live Preview** | Not enough data | 7.6 (45 reviews) | 
| **Notifications Blocker** | Not enough data | 6.9 (43 reviews) | 
| **Remote Control** | Not enough data | 8.5 (44 reviews) | 
| **Switch Presenter** | Not enough data | 7.8 (43 reviews) | 

#### Conferencing Options

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Group Live Chat** | Not enough data | 7.8 (44 reviews) | 
| **Audio Conferencing** | Not enough data | 7.5 (46 reviews) | 
| **Video Conferencing** | Not enough data | 7.4 (46 reviews) | 

#### Application Tools

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Password Protection** | Not enough data | 8.1 (40 reviews) | 
| **Recording** | Not enough data | 7.8 (42 reviews) | 
| **In-Browser Application** | Not enough data | 8.8 (47 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Decision Making** | Not enough data | 6.3 (22 reviews) | 

### Firewall Software

| Product | Score | Reviews |
|---|---|---|
| **Barracuda for MSPs** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Administration

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Policy Management** | Not enough data | Not enough data | 
| **Logging and Reporting** | Not enough data | Not enough data | 
| **Application Gateway** | Not enough data | Not enough data | 
| **Concurrent Sessions** | Not enough data | Not enough data | 

#### Agentic AI - Firewall Software

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Functionality

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Virtual Private Network (VPN)** | Not enough data | Not enough data | 
| **Antivirus** | Not enough data | Not enough data | 
| **URL Filtering** | Not enough data | Not enough data | 
| **Availability** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Load Balancing** | Not enough data | Not enough data | 
| **Continuous Analysis** | Not enough data | Not enough data | 
| **Intrusion Prevention** | Not enough data | Not enough data | 
| **Intrusion Detection** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Artificial Intelligence - Firewall

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **AI Firewall** | Not enough data | Not enough data | 

### Disaster Recovery as a Service (DRaaS)

| Product | Score | Reviews |
|---|---|---|
| **Barracuda for MSPs** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Solution Provision

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Service Provision** | Not enough data | Not enough data | 
| **Pay by Usage** | Not enough data | Not enough data | 
| **System Failover** | Not enough data | Not enough data | 
| **Off-Site Data Storage** | Not enough data | Not enough data | 
| **Data Replication** | Not enough data | Not enough data | 

#### Management

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Infrastructure Compatibility** | Not enough data | Not enough data | 
| **Solution Integration** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **RTO and RPO Management** | Not enough data | Not enough data | 

#### Agentic AI - Disaster Recovery as a Service (DRaaS)

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Barracuda for MSPs** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### ServiceNow Apps

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Barracuda for MSPs** | N/A | N/A |
| **Zoho Assist** | 8.5/10 | 270 |

#### Administration

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.3 (230 reviews) | 
| **File Sharing** | Not enough data | 8.6 (199 reviews) | 
| **Session Recording** | Not enough data | 8.3 (172 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.4 (227 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.5 (179 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.6 (184 reviews) | 

#### Maintenance

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.6 (185 reviews) | 
| **Remote Printing** | Not enough data | 8.2 (163 reviews) | 

#### Communication 

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Text Chat** | Not enough data | 8.5 (181 reviews) | 
| **VoIP** | Not enough data | 7.3 (146 reviews) | 
| **Video Conference Call** | Not enough data | 7.1 (148 reviews) | 
| **Screen Annotations** | Not enough data | 7.9 (147 reviews) | 

#### Security

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.7 (161 reviews) | 
| **Compliance** | Not enough data | 8.8 (152 reviews) | 

#### Device Support

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.3 (169 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.9 (178 reviews) | 
| **Cross-Platform** | Not enough data | 8.8 (171 reviews) | 

#### Performance

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Reporting** | Not enough data | 8.4 (163 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Barracuda for MSPs** | N/A | N/A |
| **Zoho Assist** | 8.8/10 | 9 |

#### Administration

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Access Control** | Not enough data | 8.9 (9 reviews) | 
| **Web Page Navigation** | Not enough data | 8.8 (8 reviews) | 
| **Real Time Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Security

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Data Security** | Not enough data | 8.8 (8 reviews) | 
| **Data Masking** | Not enough data | 8.5 (8 reviews) | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **Barracuda for MSPs** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Management

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Barracuda for MSPs** | N/A | N/A |
| **Zoho Assist** | 8.5/10 | 264 |

#### Administration

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Usage Information** | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | 8.3 (195 reviews) | 
| **Diagnostics** | Not enough data | 8.2 (196 reviews) | 
| **Session Recording** | Not enough data | 8.1 (176 reviews) | 
| **Session Transfer** | Not enough data | 8.2 (175 reviews) | 
| **Unattended Access** | Not enough data | 9.2 (225 reviews) | 
| **File Sharing** | Not enough data | 8.6 (208 reviews) | 

#### Platform

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.7 (202 reviews) | 
| **Mobile Device Access** | Not enough data | 8.3 (190 reviews) | 
| **Applications Management** | Not enough data | Feature Not Available | 
| **Remote Device Control** | Not enough data | 9.2 (217 reviews) | 

#### Security

| Feature | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Remote Wipe** | Not enough data | Feature Not Available | 
| **Device Management** | Not enough data | Feature Not Available | 
| **Device Enrollment** | Not enough data | 8.4 (163 reviews) | 

---
## Categories
**Shared Categories (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to Barracuda for MSPs (4):** [Firewall Software](https://www.g2.com/categories/firewall-software), [Disaster Recovery as a Service (DRaaS) Solutions](https://www.g2.com/categories/disaster-recovery-as-a-service-draas), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Server Backup Software](https://www.g2.com/categories/server-backup)

**Unique to Zoho Assist (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Co-Browsing Software](https://www.g2.com/categories/co-browsing)


---
## Reviewer Demographics

### By Company Size

| Segment | Barracuda for MSPs | Zoho Assist | 
|---|---|---|
| **Small-Business** | 77.8% | 71.6% | 
| **Mid-Market** | 19.4% | 23.2% | 
| **Enterprise** | 2.8% | 5.2% | 

### By Industry

#### Barracuda for MSPs

- **Information Technology and Services:** 52.8%
- **Computer & Network Security:** 19.4%
- **Computer Networking:** 8.3%
- **Hospital & Health Care:** 5.6%
- **Retail:** 2.8%
- **Medical Practice:** 2.8%
- **Internet:** 2.8%
- **Computer Software:** 2.8%
- **Computer Hardware:** 2.8%

#### Zoho Assist

- **Information Technology and Services:** 26.4%
- **Computer & Network Security:** 7.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 2.6%
- **Retail:** 2.5%
- **Non-Profit Organization Management:** 2.3%
- **Education Management:** 2.2%
- **Consulting:** 2.0%
- **Automotive:** 2.0%
- **Computer Hardware:** 2.0%
- **Other:** 44.8%

---
## Alternatives

### Alternatives to Barracuda for MSPs

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4308 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (760 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1166 reviews)
- [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) — 4.6/5 stars (720 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) — 4.5/5 stars (432 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (556 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1095 reviews)

### Alternatives to Zoho Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3970 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (509 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1095 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (645 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (386 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4308 reviews)

---
## Top Discussions

### Barracuda for MSPs

No discussions available for this product.

### Zoho Assist

- Title: [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) — 7 comments, 1 upvote
  > **Top comment:** "Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I..."
- Title: [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) — 1 comment
  > **Top comment:** "Remote Support Software"
- Title: [Is there an app that runs where I ca connect with my account without  using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) — 1 comment, 1 upvote
  > **Top comment:** "Paul this could also be caused by the actual desktop/server that has the agent installed.  Generally, Zoho Assist agent depends on DNS to reach Zoho Assist..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/barracuda-for-msps-vs-zoho-assist)