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At a Glance
Market Segments
Small-Business (44.4% of reviews)
Small-Business (78.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Bandwidth
Star Rating
(467)4.4 out of 5
Market Segments
Small-Business (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BandwidthWati
Star Rating
(425)4.6 out of 5
Market Segments
Small-Business (78.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Wati excels in ease of use, scoring 9.2 compared to Bandwidth's 8.8. Reviewers mention that Wati's intuitive interface and streamlined workflows make it easier for small businesses to adopt and utilize effectively.
- Reviewers say that Wati's documentation is notably superior, with a score of 8.7 versus Bandwidth's 7.8. Users on G2 highlight that Wati provides comprehensive guides and tutorials that facilitate quicker onboarding and troubleshooting.
- Users mention that Bandwidth shines in quality of support, achieving a score of 9.0, while Wati scores 8.6. Reviewers appreciate Bandwidth's responsive customer service and knowledgeable support team, which is crucial for businesses needing immediate assistance.
- G2 users report that Wati has a better API call speed, scoring 8.7 compared to Bandwidth's 8.0. Reviewers highlight that Wati's faster response times enhance the overall performance of applications that rely on real-time data.
- Reviewers mention that Wati outperforms Bandwidth in ease of setup, with a score of 9.0 against Bandwidth's 8.6. Users say that Wati's straightforward installation process allows businesses to get up and running quickly without extensive technical knowledge.
- Users on G2 report that Wati has a higher product direction score of 9.3 compared to Bandwidth's 8.9. Reviewers say that Wati's commitment to continuous improvement and feature updates aligns well with the evolving needs of small businesses.
Pricing
Entry-Level Pricing
Bandwidth
No pricing availableWati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Bandwidth
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
8.9
328
8.9
339
Ease of Use
8.8
360
9.2
348
Ease of Setup
8.7
214
8.9
310
Ease of Admin
8.8
193
9.1
261
Quality of Support
9.0
326
8.6
333
Has the product been a good partner in doing business?
9.0
196
9.1
257
Product Direction (% positive)
8.9
321
9.3
321
Features by Category
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
152
Not enough data
7.9
152
Not enough data
8.6
164
Not enough data
8.4
152
Not enough data
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
8.1
53
|
Verified
8.7
125
8.0
46
|
Verified
8.6
115
8.1
52
|
Verified
8.5
112
Support
7.8
57
|
Verified
8.6
119
Feature Not Available
8.3
114
8.4
59
|
Verified
8.7
122
Responses
Not enough data
8.6
169
Not enough data
8.8
167
Not enough data
8.7
165
Not enough data
8.6
160
Not enough data
8.5
154
Platform
Not enough data
8.7
163
Not enough data
8.8
137
Not enough data
8.4
160
Not enough data
8.0
159
Not enough data
Feature Not Available
Not enough data
8.7
150
Not enough data
8.6
151
Generative AI
Not enough data
7.3
96
Not enough data
Feature Not Available
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
65
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3(won by default)
55
Not enough data
8.5(won by default)
56
Not enough data
8.5(won by default)
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
58
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Insight
Not enough data
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
85
Not enough data
9.3
85
Not enough data
9.2
85
Not enough data
9.0
85
Not enough data
9.1
85
Not enough data
9.2
84
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
82
Not enough data
9.1
79
Not enough data
8.6
77
Not enough data
8.8
78
Platform Basics - VoIP Providers
8.7
5
Not enough data
9.2
6
Not enough data
6.9
6
Not enough data
8.3
6
Not enough data
8.3
5
Not enough data
8.8
7
Not enough data
Basic Communication
9.1
44
Not enough data
7.6
16
Not enough data
8.3
17
Not enough data
7.6
16
Not enough data
8.5
31
Not enough data
8.9
17
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.8
16
Not enough data
7.2
25
Not enough data
6.9
17
Not enough data
Advanced Features
7.0
23
Not enough data
7.6
26
Not enough data
9.3
44
Not enough data
Categories
Categories
Shared Categories
Bandwidth and Wati are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Bandwidth is categorized as VoIP Providers
Wati is categorized as Chatbots, Proactive Notification, Customer Communications Management, Social Customer Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Bandwidth
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
58.9%
Information Technology and Services
12.1%
Computer Software
8.1%
Marketing and Advertising
2.4%
Internet
2.4%
Other
16.2%
Education Management
10.5%
Information Technology and Services
7.2%
Retail
6.7%
Marketing and Advertising
6.0%
Health, Wellness and Fitness
6.0%
Other
63.6%
Discussions
Do you offer International service?
1 Comment
Official Response from Bandwidth
Today, Bandwidth operates mostly in the US and Canada, with almost 60 million local and toll-free phone numbers in operation on our network. Bandwidth...Read more
Is support included?
1 Comment
Official Response from Bandwidth
Yes! We are proud to offer extensive, included support for every Bandwidth customer. Customers receive a range of included support options including email...Read more
Can I run my short code campaign on Bandwidth?
1 Comment
Official Response from Bandwidth
You can! But there are a few things to take note of: while we’re able to power short codes here at Bandwidth, we don’t lease or sell them to our customers....Read more
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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