# Bandwidth vs VoIP.ms Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Bandwidth excels in its user-friendly admin interface, with many users highlighting how **easy it is to navigate** within the portal and complete the order process. This simplicity can be a significant advantage for small businesses looking for straightforward solutions.
- **Users say** that VoIP.ms stands out for its **flexibility and transparent pricing** , which allows businesses to pay only for what they use. This pay-as-you-go model is particularly appealing for companies that want to manage costs effectively while still accessing robust features.
- **Reviewers mention** that Bandwidth has a strong focus on customer support, with quick responses noted in recent feedback. This responsiveness can be crucial for businesses that require immediate assistance, especially in critical situations like 911 calls.
- **According to verified reviews** , VoIP.ms is praised for its **geolocated servers** that enhance service reliability across multiple office locations. This feature is particularly beneficial for businesses with a distributed workforce, ensuring consistent communication quality.
- **G2 reviewers highlight** that while Bandwidth has a solid overall rating, VoIP.ms edges ahead in areas like **call quality and automated attendants** , with users appreciating the latter's ability to streamline customer interactions and improve overall efficiency.
- **Users report** that Bandwidth's recent updates and improvements have been well-received, but VoIP.ms continues to impress with its **ability to meet complex business requirements** , making it a strong contender for companies with specific needs or advanced use cases.



| | Bandwidth | VoIP.ms | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 503 | 106 | 
| **Largest Market Segment** | Small-Business (44.6% of reviews) | Small-Business (89.9% of reviews) | 
| **Entry Level Price** | No pricing available | $0.01 | 

---
## Top Pros & Cons

### Bandwidth

Pros:
- Ease of Use (18 reviews)
- Customer Support (12 reviews)

Cons:
- Complex Processes (9 reviews)
- Customer Service (9 reviews)

### VoIP.ms

Pros:
- Affordable (1 reviews)
- Options Variety (1 reviews)

Cons:
- Account Management (1 reviews)
- Phone Number Issues (1 reviews)

---
## Ratings Comparison
| Rating | Bandwidth | VoIP.ms | 
|---|---|---|
  | **Meets Requirements** | 8.9 (333 reviews) | 9.1 (64 reviews) | 
  | **Ease of Use** | 8.7 (393 reviews) | 9.1 (64 reviews) | 
  | **Ease of Setup** | 8.6 (219 reviews) | 8.8 (49 reviews) | 
  | **Ease of Admin** | 8.8 (196 reviews) | 9.3 (47 reviews) | 
  | **Quality of Support** | 8.9 (331 reviews) | 9.1 (62 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (199 reviews) | 9.3 (48 reviews) | 
  | **Product Direction (% positive)** | 8.9 (326 reviews) | 9.1 (53 reviews) | 

---
## Pricing

### Bandwidth

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### VoIP.ms

#### Entry-Level Pricing

Plan: Local Pay Per Minute - CAN & US48

Price: $0.01

Description: Get instant access to 50+ robust features including Call Encryption, Call Recording, Ring Groups, Digital Receptionist (IVR) and much more at a fraction of the cost.

Key Features:
- • Local phone numbers (DIDs) starting at $1.10/unt
- • Outgoing Calls starting at $0.01/min in US48 and $0.005/min in Canada

[Browse all 3 editions](https://www.g2.com/products/voip-ms/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Bandwidth** | 8.1/10 | 69 |
| **VoIP.ms** | N/A | N/A |

#### Functionality

| Feature | Bandwidth | VoIP.ms | 
|---|---|---|
| **Ease Of Integration** | 8.1 (54 reviews) ✓ Verified | Not enough data | 
| **API Call Speed** | 8.0 (47 reviews) ✓ Verified | Not enough data | 
| **Communication Varieties** | 8.1 (52 reviews) ✓ Verified | Not enough data | 

#### Support

| Feature | Bandwidth | VoIP.ms | 
|---|---|---|
| **Documentation** | 7.8 (58 reviews) ✓ Verified | Not enough data | 
| **Community Support** | Feature Not Available | Not enough data | 
| **Professional Support** | 8.3 (64 reviews) ✓ Verified | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Bandwidth** | 8.0/10 | 51 |
| **VoIP.ms** | 8.9/10 | 61 |

#### Platform Basics - VoIP Providers

| Feature | Bandwidth | VoIP.ms | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | 9.3 (5 reviews) | Not enough data | 
| **Network monitoring** | 6.9 (6 reviews) | Not enough data | 
| **Integrations** | 8.3 (6 reviews) | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | 8.8 (7 reviews) | Not enough data | 

#### Basic Communication

| Feature | Bandwidth | VoIP.ms | 
|---|---|---|
| **Phone Calls** | 9.1 (44 reviews) | 9.6 (49 reviews) | 
| **Video Calls** | 7.6 (15 reviews) | Feature Not Available | 
| **Instant Messaging** | 8.3 (17 reviews) | 7.9 (24 reviews) | 
| **Screen Sharing** | 7.6 (16 reviews) | Feature Not Available | 
| **Conference Calls** | 8.6 (30 reviews) | 8.9 (31 reviews) | 
| **Desk-to-Desk Calls** | 8.9 (17 reviews) | 8.9 (30 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Bandwidth | VoIP.ms | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Bandwidth | VoIP.ms | 
|---|---|---|
| **Software Pairing** | 7.8 (16 reviews) | 8.8 (21 reviews) | 
| **Browser Extension** | 7.2 (25 reviews) | Feature Not Available | 
| **Individual Download** | 7.3 (16 reviews) | Feature Not Available | 

#### Advanced Features

| Feature | Bandwidth | VoIP.ms | 
|---|---|---|
| **Hold Music** | 7.0 (22 reviews) | 8.6 (29 reviews) | 
| **Automated Attendants** | 7.5 (25 reviews) | 8.9 (28 reviews) | 
| **VOiP Number** | 9.3 (44 reviews) | 9.4 (44 reviews) | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Bandwidth (1):** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)



---
## Reviewer Demographics

### By Company Size

| Segment | Bandwidth | VoIP.ms | 
|---|---|---|
| **Small-Business** | 44.6% | 89.9% | 
| **Mid-Market** | 39.0% | 9.0% | 
| **Enterprise** | 16.3% | 1.1% | 

### By Industry

#### Bandwidth

- **Telecommunications:** 58.9%
- **Information Technology and Services:** 11.9%
- **Computer Software:** 8.4%
- **Internet:** 2.2%
- **Marketing and Advertising:** 2.2%
- **Consumer Services:** 2.0%
- **Financial Services:** 1.1%
- **Retail:** 1.1%
- **Hospital & Health Care:** 1.1%
- **Insurance:** 0.9%
- **Other:** 10.3%

#### VoIP.ms

- **Information Technology and Services:** 14.6%
- **Computer Software:** 10.1%
- **Computer & Network Security:** 5.6%
- **Marketing and Advertising:** 5.6%
- **Legal Services:** 4.5%
- **Retail:** 4.5%
- **Financial Services:** 4.5%
- **Internet:** 3.4%
- **Real Estate:** 3.4%
- **Health, Wellness and Fitness:** 2.2%
- **Other:** 41.6%

---
## Alternatives

### Alternatives to Bandwidth

- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (522 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Sinch](https://www.g2.com/products/sinch/reviews) — 3.8/5 stars (34 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (484 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [CallTower](https://www.g2.com/products/calltower/reviews) — 4.3/5 stars (373 reviews)

### Alternatives to VoIP.ms

- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4169 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3568 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (927 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (522 reviews)

---
## Top Discussions

### Bandwidth

- Title: [What is CPaaS?](https://www.g2.com/discussions/cpaas) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "CPaaS stands for Communications Platforms as a Service. Typical CPaaS offerings include software APIs that allow for easy access to communications services..."
- Title: [Why does owning and operating a carrier network make a difference?](https://www.g2.com/discussions/bandwidth-s-carrier-network) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "In short, owning and operating the network means Bandwidth customers have more control and a more scalable pricing structure compared to working with other..."
- Title: [What are the differences between Bandwidth and Twilio?](https://www.g2.com/discussions/differences-between-bandwidth-and-twilio) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "While there are many small differences between the two vendors, the main differentiator between Bandwidth and Twilio lies in Bandwidth’s owned and operated..."
- Title: [Can I run my short code campaign on Bandwidth?](https://www.g2.com/discussions/short-codes-eg-5-digit-numbers-commonly-used-for-some-text-messaging-campaigns) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can! But there are a few things to take note of: while we’re able to power short codes here at Bandwidth, we don’t lease or sell them to our customers...."
- Title: [Is support included?](https://www.g2.com/discussions/included-support) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! We are proud to offer extensive, included support for every Bandwidth customer. Customers receive a range of included support options including email..."

### VoIP.ms

- Title: [What is the most reliable, home Analog Telephone Adapter VoIP 1 FXS](https://www.g2.com/discussions/50784-what-is-the-most-reliable-home-analog-telephone-adapter-voip-1-fxs) — 2 comments, 1 upvote
  > **Top comment:** "I found the lack of product selection and availability, 20-year-old designs, and generally poor line output quality are major issues with VOIP ATA devices. ..."
- Title: [SMS & MMS](https://www.g2.com/discussions/sms-mms) — 1 comment, 1 upvote
  > **Top comment:** "I'm fortunate to have come across the top telephone providers when visiting https://freezvon.com/virtual-number/united-kingdom and with united kingdom..."
- Title: [How can I advertise and promote VOIP.ms?](https://www.g2.com/discussions/50790-how-can-i-advertise-and-promote-voip-ms) — 1 comment, 2 upvotes
  > **Top comment:** "In matters of analysis, it is true and effective in development, improving."
- Title: [What sip phone do you enjoy?](https://www.g2.com/discussions/50780-what-sip-phone-do-you-enjoy) — 1 comment, 1 upvote
  > **Top comment:** "My most recent acquisition was the Yealink T-21. Very nice phone for very good price. Upgrade to the most recent software to avoid unwanted probing calls..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bandwidth-bandwidth-vs-voip-ms)