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Compare Bandwidth and CallTower 
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At a Glance
Market Segments
Small-Business (44.4% of reviews)
Mid-Market (63.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Bandwidth
Star Rating
(467)4.4 out of 5
Market Segments
Small-Business (44.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BandwidthCallTower
Star Rating
(324)4.3 out of 5
Market Segments
Mid-Market (63.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CallTowerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bandwidth excels in SIP trunking services, scoring 9.2, while CallTower falls short with a score of 6.5. Reviewers mention that Bandwidth's SIP trunking is reliable and offers excellent call quality, making it a preferred choice for businesses focused on voice communications.
- Reviewers mention that CallTower shines in call management, achieving a score of 9.4 compared to Bandwidth's 9.0. Users appreciate CallTower's intuitive interface and robust features for managing calls, which enhance their overall communication experience.
- Users on G2 highlight that Bandwidth has a slight edge in quality of support, scoring 9.0 versus CallTower's 8.6. Reviewers say that Bandwidth's support team is responsive and knowledgeable, which is crucial for businesses needing quick resolutions to technical issues.
- Reviewers mention that both products are on par in network monitoring, with scores of 7.0. However, users report that Bandwidth's monitoring tools are more user-friendly, allowing for easier tracking of network performance.
- Users say that Bandwidth offers a better experience for desk-to-desk calls, scoring 9.0 compared to CallTower's 8.6. Reviewers appreciate the clarity and reliability of Bandwidth's internal calling features, which are essential for team collaboration.
- G2 users report that CallTower has a slight advantage in automated attendants, scoring 7.9 against Bandwidth's 7.5. Reviewers mention that CallTower's automated attendant features are more customizable, allowing businesses to tailor their call routing effectively.
Pricing
Entry-Level Pricing
Bandwidth
No pricing availableCallTower
No pricing availableFree Trial
Bandwidth
Free Trial is available
CallTower
No trial information availableRatings
Meets Requirements
8.9
328
9.0
255
Ease of Use
8.8
360
8.7
259
Ease of Setup
8.7
214
8.4
229
Ease of Admin
8.8
193
8.4
218
Quality of Support
9.0
326
8.7
254
Has the product been a good partner in doing business?
9.0
196
8.9
221
Product Direction (% positive)
8.9
321
8.0
246
Features by Category
Channels
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
9.0
7
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
9.3
5
Functionality
8.1
53
|
Verified
Not enough data
8.0
46
|
Verified
Not enough data
8.1
52
|
Verified
Not enough data
Support
7.8
57
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
59
|
Verified
Not enough data
Platform
Not enough data
7.4
25
Not enough data
7.7
32
Not enough data
8.0
29
Not enough data
8.4
31
Not enough data
8.0
28
Not enough data
8.0
27
Not enough data
8.5
30
Generative AI
Not enough data
7.4
24
Workforce Management
Not enough data
8.2
30
Not enough data
8.1
30
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.0
27
Not enough data
8.1
27
Platform Basics - VoIP Providers
8.7
5
8.4
21
9.2
6
8.7
21
6.9
6
6.7
20
8.3
6
7.5
20
8.3
5
7.2
21
8.8
7
6.9
21
Basic Communication
9.1
44
8.9
156
7.6
16
7.9
129
8.3
17
7.5
124
7.6
16
7.9
121
8.5
31
8.4
142
8.9
17
8.6
146
Agentic AI - VoIP Providers
Not enough data
6.0
12
Not enough data
5.6
11
Not enough data
5.9
11
Not enough data
5.8
11
Access
7.8
16
7.9
125
7.2
25
7.2
114
6.9
17
7.4
109
Advanced Features
7.0
23
7.3
129
7.6
26
7.9
139
9.3
44
8.8
144
Agentic AI - UCaaS Platforms
Not enough data
6.3
16
Not enough data
6.8
16
Not enough data
6.3
16
Not enough data
6.1
15
Extensions
Not enough data
7.2
61
Not enough data
7.7
62
Not enough data
7.5
58
Features
Not enough data
8.2
66
Not enough data
6.9
60
Not enough data
6.7
57
Not enough data
8.0
63
Not enough data
7.6
60
Not enough data
7.0
59
Categories
Categories
Shared Categories
Bandwidth and CallTower are categorized as VoIP Providers
Reviews
Reviewers' Company Size
Bandwidth
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallTower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
58.9%
Information Technology and Services
12.1%
Computer Software
8.1%
Marketing and Advertising
2.4%
Internet
2.4%
Other
16.2%
Information Technology and Services
8.6%
Non-Profit Organization Management
6.4%
Manufacturing
6.1%
Financial Services
5.4%
Construction
4.5%
Other
69.1%
Alternatives
Discussions
Do you offer International service?
1 Comment
Official Response from Bandwidth
Today, Bandwidth operates mostly in the US and Canada, with almost 60 million local and toll-free phone numbers in operation on our network. Bandwidth...Read more
Is support included?
1 Comment
Official Response from Bandwidth
Yes! We are proud to offer extensive, included support for every Bandwidth customer. Customers receive a range of included support options including email...Read more
Can I run my short code campaign on Bandwidth?
1 Comment
Official Response from Bandwidth
You can! But there are a few things to take note of: while we’re able to power short codes here at Bandwidth, we don’t lease or sell them to our customers....Read more
What is CallTower used for?
1 Comment
TW
CallTower is a leading provider of cloud-based unified communications (UCaaS) and contact center solutions (CCaaS) that enhance business communication and...Read more
CallTower has no more discussions with answers
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