# BambooHR vs ServiceNow HR Service Delivery Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BambooHR excels in user experience, with many praising its intuitive interface and easy navigation. Users appreciate features like tracking PTO days and customizable employee profiles, which enhance their overall HR management experience.
- **According to verified reviews** , ServiceNow HR Service Delivery stands out for its robust automation capabilities, simplifying HR processes such as case management and employee requests. Users highlight the ease of integrating multiple systems, making it a strong choice for organizations looking to streamline operations.
- **Users say** that BambooHR's implementation process is quick and straightforward, with many noting the helpful onboarding wizard that guides them through setup. This contrasts with ServiceNow HR Service Delivery, where some users have mentioned challenges in the initial setup phase.
- **Reviewers mention** that BambooHR's support quality is highly rated, with users feeling well-supported throughout their HR journey. In comparison, while ServiceNow HR Service Delivery also receives positive feedback for support, some users feel it could be more responsive to specific inquiries.
- **G2 reviewers highlight** that BambooHR's customization options allow organizations to tailor the platform to their specific needs, which is particularly beneficial for mid-market companies. On the other hand, ServiceNow HR Service Delivery is favored by enterprise users who require more complex configurations and integrations.
- **According to recent user feedback** , BambooHR's overall satisfaction is reflected in its higher G2 Score, indicating a strong preference among users for its features and usability. ServiceNow HR Service Delivery, while effective for larger organizations, has a lower satisfaction score, suggesting room for improvement in user experience.



| | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 6,028 | 382 | 
| **Largest Market Segment** | Mid-Market (66.8% of reviews) | Enterprise (69.6% of reviews) | 
| **Entry Level Price** | Contact Us Per Month | No pricing available | 

---
## Top Pros & Cons

### BambooHR

Pros:
- Ease of Use (906 reviews)
- Simple (487 reviews)

Cons:
- Missing Features (261 reviews)
- Limited Customization (183 reviews)

### ServiceNow HR Service Delivery

Pros:
- Ease of Use (52 reviews)
- HR Management (43 reviews)

Cons:
- Limited Customization (26 reviews)
- Expensive (19 reviews)

---
## Ratings Comparison
| Rating | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
  | **Meets Requirements** | 8.7 (3770 reviews) | 8.5 (105 reviews) | 
  | **Ease of Use** | 9.2 (3929 reviews) | 8.2 (231 reviews) | 
  | **Ease of Setup** | 8.9 (2538 reviews) | 7.7 (137 reviews) | 
  | **Ease of Admin** | 9.0 (2052 reviews) | 8.5 (42 reviews) | 
  | **Quality of Support** | 8.8 (3004 reviews) | 8.3 (164 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (2022 reviews) | 9.1 (43 reviews) | 
  | **Product Direction (% positive)** | 8.6 (3498 reviews) | 8.9 (115 reviews) | 

---
## Pricing

### BambooHR

#### Entry-Level Pricing

Plan: Core

Price: Contact Us Per Month

Description: Foundational HR automation and insights to move your business forward.

Key Features:
- HR Data
- HR Reporting
- Time-Off Tracking

[Browse all 3 editions](https://www.g2.com/products/bamboohr/pricing)

#### Free Trial

Yes

### ServiceNow HR Service Delivery

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **BambooHR** | 7.7/10 | 2853 |
| **ServiceNow HR Service Delivery** | 8.8/10 | 43 |

#### Core HR

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Organization Management** | 8.9 (1707 reviews) | 9.3 (16 reviews) | 
| **Time, Attendance, and PTO** | 8.9 (2034 reviews) | 8.2 (14 reviews) | 
| **Expense Management** | 5.6 (772 reviews) | 8.3 (13 reviews) | 
| **Salary Structures** | 7.6 (1232 reviews) | 7.8 (13 reviews) | 
| **Compliance** | 7.9 (1244 reviews) | 8.8 (15 reviews) | 
| **Benefits Administration** | 7.5 (1145 reviews) | 8.8 (14 reviews) | 

#### Generative AI

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | 6.3 (528 reviews) | 8.1 (6 reviews) | 

#### Platform

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.8 (1466 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.3 (1176 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.3 (1152 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.7 (1513 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.5 (1491 reviews) | 8.6 (24 reviews) | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **BambooHR** | 8.4/10 | 832 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Employee Self Service

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Web Portal** | 9.1 (539 reviews) | Not enough data | 
| **Benefits Manager** | 8.1 (443 reviews) | Not enough data | 
| **Mobile** | 8.4 (476 reviews) | Not enough data | 

#### Administration

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Payroll Entry** | 8.8 (480 reviews) | Not enough data | 
| **Time Off Accrual** | 9.0 (575 reviews) | Not enough data | 
| **Direct Deposit** | 9.1 (482 reviews) | Not enough data | 
| **Expense Reimbursement** | 7.0 (340 reviews) | Not enough data | 
| **Pre-tax Deductions** | 8.5 (420 reviews) | Not enough data | 
| **Wage Garnishment** | 8.1 (370 reviews) | Not enough data | 
| **Approvals** | 8.7 (446 reviews) | Not enough data | 
| **Check/W-2 Printing** | Feature Not Available | Not enough data | 
| **Check/W-2 Delivery** | Feature Not Available | Not enough data | 

#### Taxes

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Tax Calculation** | 8.3 (407 reviews) | Not enough data | 
| **Tax Filing** | 8.2 (396 reviews) | Not enough data | 
| **Automatic Tax Payment** | 8.2 (380 reviews) | Not enough data | 

#### Integration

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **API / Integration** | 7.6 (353 reviews) | Not enough data | 
| **Time Tracking Integration** | 8.1 (406 reviews) | Not enough data | 
| **Accounting Integration** | 7.1 (328 reviews) | Not enough data | 
| **Core HR Integration** | 8.3 (381 reviews) | Not enough data | 

#### Platform

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Reporting and Dashboards** | 8.7 (430 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (427 reviews) | Not enough data | 
| **Performance and Reliability** | 9.0 (436 reviews) | Not enough data | 
| **Scalability** | 8.6 (397 reviews) | Not enough data | 

### Relocation Management

| Product | Score | Reviews |
|---|---|---|
| **BambooHR** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Customization

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Services ** | Not enough data | Feature Not Available | 
| **Additional Tools** | Not enough data | Feature Not Available | 
| **Home Solutions** | Not enough data | Feature Not Available | 

#### Logistics

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Dashboard & Reporting** | Not enough data | Feature Not Available | 
| **Expense Management** | Not enough data | Feature Not Available | 
| **Budget Tools** | Not enough data | Feature Not Available | 
| **Expense Calculation** | Not enough data | Feature Not Available | 

#### Management

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Relocation Benefits** | Not enough data | Feature Not Available | 
| **Employee Portal** | Not enough data | Feature Not Available | 
| **Additional Tools** | Not enough data | Feature Not Available | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **BambooHR** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 8.5/10 | 183 |

#### Customization

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization** | Not enough data | 8.0 (78 reviews) | 
| **HR Integrations** | Not enough data | 8.5 (71 reviews) | 

#### HR Content

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Knowledge Management** | Not enough data | 9.1 (66 reviews) | 
| **Content Delivery** | Not enough data | 8.6 (48 reviews) | 
| **Document Management** | Not enough data | 8.8 (46 reviews) | 

#### Logistics

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Security** | Not enough data | 8.7 (54 reviews) | 
| **Employee Portal** | Not enough data | 9.1 (85 reviews) | 
| **AI ** | Not enough data | 8.1 (55 reviews) | 

#### Management

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Ticketing Platform** | Not enough data | 9.2 (85 reviews) | 
| **Single Sign-On** | Not enough data | 8.8 (44 reviews) | 
| **Business Process Management** | Not enough data | 8.5 (48 reviews) | 
| **Self-Service** | Not enough data | 9.3 (79 reviews) | 
| **Dashboard & Reporting** | Not enough data | 8.6 (57 reviews) | 

#### Generative AI

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 7.1 (26 reviews) | 

### Job Description Management

| Product | Score | Reviews |
|---|---|---|
| **BambooHR** | 8.2/10 | 1893 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Basics

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Interoperability** | 7.8 (346 reviews) | Not enough data | 
| **Performance** | 8.7 (407 reviews) | Not enough data | 
| **Reporting** | 8.5 (393 reviews) | Not enough data | 

#### Content

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Automation** | 8.2 (377 reviews) | Not enough data | 
| **Content Creation** | 7.7 (344 reviews) | Not enough data | 
| **Distribution Features** | 8.0 (349 reviews) | Not enough data | 

#### Logistics

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Integrations & APIs** | 7.6 (326 reviews) | Not enough data | 
| **User, Role and Access Management** | 8.8 (418 reviews) | Not enough data | 

#### Recruiting and Onboarding

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Job Posting** | 8.8 (525 reviews) | Not enough data | 

#### Platform

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.8 (1466 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.3 (1176 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.3 (1152 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.7 (1513 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.5 (1491 reviews) | 8.6 (24 reviews) | 

### Candidate Relationship Management

| Product | Score | Reviews |
|---|---|---|
| **BambooHR** | 8.3/10 | 1917 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Basics

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Reporting** | 8.6 (410 reviews) | Not enough data | 
| **Interoperability** | 7.8 (335 reviews) | Not enough data | 
| **Performance** | 8.7 (390 reviews) | Not enough data | 

#### Additional Functionality

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Dashboard** | Feature Not Available | Not enough data | 
| **Cloud** | 8.5 (369 reviews) | Not enough data | 
| **Mobility** | 8.6 (397 reviews) | Not enough data | 

#### Content

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Automation** | 8.4 (381 reviews) | Not enough data | 
| **File Sharing** | 8.5 (390 reviews) | Not enough data | 

#### Recruiting and Onboarding

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Sourcing and Candidate Identification** | 8.3 (494 reviews) | Not enough data | 
| **Interview Scheduling** | 7.7 (957 reviews) | Feature Not Available | 
| **Applicant Tracking** | 8.8 (545 reviews) | Not enough data | 

#### Platform

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.8 (1466 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.3 (1176 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.3 (1152 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.7 (1513 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.5 (1491 reviews) | 8.6 (24 reviews) | 

### Performance Management

| Product | Score | Reviews |
|---|---|---|
| **BambooHR** | 7.9/10 | 1321 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Performance reviews

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **360 Reviews** | 8.1 (619 reviews) ✓ Verified | Not enough data | 
| **Customizable Forms** | 8.1 (638 reviews) ✓ Verified | Not enough data | 
| **Review Status Tracking** | 8.4 (633 reviews) ✓ Verified | Not enough data | 

#### Goals

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Goal-Setting** | 8.2 (711 reviews) ✓ Verified | Not enough data | 
| **Company Goals And OKRs** | 7.5 (545 reviews) ✓ Verified | Not enough data | 

#### Feedback

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Continuous Feedback** | 8.2 (628 reviews) | Not enough data | 
| **Requesting Feedback** | 8.3 (607 reviews) | Not enough data | 
| **1-On-1 Meetings** | 6.9 (479 reviews) | Not enough data | 
| **Public Praise** | 6.7 (485 reviews) | Not enough data | 

#### Data

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Dashboards And Reports** | 8.4 (787 reviews) ✓ Verified | Not enough data | 
| **Historical Data** | 8.5 (674 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Performance Management

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 

### HR Case Management

| Product | Score | Reviews |
|---|---|---|
| **BambooHR** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 9.0/10 | 17 |

#### Investigation

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Separate Workflows** | Not enough data | 9.0 (13 reviews) | 
| **Anonymity** | Not enough data | 8.7 (13 reviews) | 
| **Documentation** | Not enough data | 8.9 (14 reviews) | 
| **Confidentiality** | Not enough data | 9.4 (14 reviews) | 

#### Access

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Integration** | Not enough data | Feature Not Available | 
| **Assignment** | Not enough data | Feature Not Available | 
| **Collaborative** | Not enough data | 9.6 (14 reviews) | 

#### Employee Experience

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Policy** | Not enough data | 9.7 (13 reviews) | 
| **Multi-channel** | Not enough data | 9.5 (13 reviews) | 
| **Cross-platform** | Not enough data | 9.4 (13 reviews) | 

#### Generative AI

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.0 (9 reviews) | 

### HCM Software

| Product | Score | Reviews |
|---|---|---|
| **BambooHR** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **BambooHR** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **BambooHR** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **BambooHR** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Applicant Tracking Systems (ATS)

| Product | Score | Reviews |
|---|---|---|
| **BambooHR** | 8.2/10 | 1844 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Agentic AI - Applicant Tracking Systems (ATS)

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

#### Sourcing

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Candidate Search** | 7.9 (755 reviews) | Not enough data | 
| **Career Page Configuration** | 7.9 (737 reviews) | Not enough data | 
| **Social Sourcing** | 8.2 (48 reviews) | Not enough data | 
| **Job Posting** | 9.1 (74 reviews) | Not enough data | 
| **Candidate Sourcing Metrics** | 8.4 (50 reviews) | Not enough data | 

#### Candidate Management - Applicant Tracking System

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Candidate Evaluations** | 8.3 (796 reviews) | Not enough data | 
| **Applicant Data Management** | 8.9 (59 reviews) | Not enough data | 
| **Hiring Processes Tracking** | 9.3 (74 reviews) | Not enough data | 
| **Automated Resume Parsing** | Feature Not Available | Not enough data | 
| **Scheduling** | 7.5 (50 reviews) | Not enough data | 
| **Candidate-Facing Statuses** | Feature Not Available | Not enough data | 
| **Workflow Building** | 8.7 (49 reviews) | Not enough data | 

#### Platform

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.8 (1466 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.3 (1176 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.3 (1152 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.7 (1513 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.5 (1491 reviews) | 8.6 (24 reviews) | 

#### AI - Applicant Tracking Systems (ATS)

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Predictive Insights** | Feature Not Available | Not enough data | 
| **AI Job Description** | Feature Not Available | Not enough data | 
| **Chatbot** | Feature Not Available | Not enough data | 

### Onboarding

| Product | Score | Reviews |
|---|---|---|
| **BambooHR** | 8.1/10 | 2154 |
| **ServiceNow HR Service Delivery** | 8.4/10 | 41 |

#### Agentic AI - Onboarding

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | 8.1 (8 reviews) | 
| **Adaptive Learning** | Feature Not Available | 7.3 (8 reviews) | 
| **Natural Language Interaction** | Feature Not Available | 8.1 (8 reviews) | 
| **Proactive Assistance** | Feature Not Available | 7.7 (8 reviews) | 
| **Decision Making** | Feature Not Available | 8.1 (8 reviews) | 

#### Platform Content

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Forms Library** | Feature Not Available | 8.9 (14 reviews) | 
| **E-Forms** | 8.6 (1248 reviews) | 8.5 (13 reviews) | 
| **E-Signature** | 8.9 (1326 reviews) | 8.7 (13 reviews) | 
| **Background Checks** | 6.3 (678 reviews) | 8.2 (12 reviews) | 
| **Offer Letter Approvals** | 8.5 (1126 reviews) | 8.2 (12 reviews) | 
| **Offer Letter Templates** | 8.4 (1097 reviews) | 8.3 (14 reviews) | 

#### Platform Additional Functionality

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Self-Service Portal** | 8.9 (1285 reviews) | 8.6 (13 reviews) | 
| **Automated Team Introductions** | 8.5 (1132 reviews) | Feature Not Available | 
| **Compliance Training** | 7.1 (784 reviews) | 8.3 (12 reviews) | 
| **Automated Onboarding Workflows** | 8.7 (1221 reviews) | 8.6 (14 reviews) | 
| **Onboarding Notifications** | 8.9 (1274 reviews) | 8.7 (13 reviews) | 

#### Platform Data

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Time-to-Productivity Reporting** | 7.2 (777 reviews) | 8.3 (12 reviews) | 
| **Onboarding Process Reporting** | 8.2 (1030 reviews) | Feature Not Available | 
| **Visualization** | 8.3 (931 reviews) | 9.2 (12 reviews) | 

#### Platform

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.8 (1466 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.3 (1176 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.3 (1152 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.7 (1513 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.5 (1491 reviews) | 8.6 (24 reviews) | 

#### Recruiting and Onboarding

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Interview Scheduling** | 7.7 (957 reviews) | Feature Not Available | 
| **Onboarding** | 8.9 (1299 reviews) | 9.4 (17 reviews) | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **BambooHR** | 7.9/10 | 2243 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Platform

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.8 (1466 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.3 (1176 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.3 (1152 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.7 (1513 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.5 (1491 reviews) | 8.6 (24 reviews) | 

#### Workforce Management Platform Features

| Feature | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Labor Forecasting** | 7.1 (547 reviews) | Not enough data | 
| **Shift Scheduling** | 6.3 (440 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.4 (778 reviews) | Not enough data | 
| **Absence & Leave Management** | 9.1 (1030 reviews) | Not enough data | 
| **Skills Management** | 7.5 (498 reviews) | Not enough data | 
| **Succession Planning** | Feature Not Available | Not enough data | 
| **Workforce Analytics** | 8.2 (661 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.9 (819 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 6.5 (417 reviews) | Not enough data | 
| **Team Communication** | 7.8 (544 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Onboarding Software](https://www.g2.com/categories/onboarding-software), [Core HR Software](https://www.g2.com/categories/core-hr)

**Unique to BambooHR (7):** [Candidate Relationship Management Software](https://www.g2.com/categories/candidate-relationship-management), [Job Description Management Software](https://www.g2.com/categories/job-description-management), [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Performance Management Software](https://www.g2.com/categories/performance-management), [HCM Software](https://www.g2.com/categories/hcm-software), [Payroll Software](https://www.g2.com/categories/payroll)

**Unique to ServiceNow HR Service Delivery (3):** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [Relocation Management Software](https://www.g2.com/categories/relocation-management), [HR Case Management Software](https://www.g2.com/categories/hr-case-management)


---
## Reviewer Demographics

### By Company Size

| Segment | BambooHR | ServiceNow HR Service Delivery | 
|---|---|---|
| **Small-Business** | 27.6% | 10.5% | 
| **Mid-Market** | 66.8% | 19.9% | 
| **Enterprise** | 5.5% | 69.6% | 

### By Industry

#### BambooHR

- **Computer Software:** 12.1%
- **Information Technology and Services:** 10.8%
- **Construction:** 5.4%
- **Non-Profit Organization Management:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Financial Services:** 4.0%
- **Hospital & Health Care:** 3.7%
- **Human Resources:** 2.2%
- **Education Management:** 2.1%
- **Accounting:** 2.1%
- **Other:** 48.4%

#### ServiceNow HR Service Delivery

- **Information Technology and Services:** 14.5%
- **Hospital & Health Care:** 8.2%
- **Financial Services:** 7.3%
- **Consulting:** 5.5%
- **Human Resources:** 4.5%
- **Banking:** 4.1%
- **Manufacturing:** 4.1%
- **Higher Education:** 3.6%
- **Computer Software:** 3.2%
- **Education Management:** 2.3%
- **Other:** 42.7%

---
## Alternatives

### Alternatives to BambooHR

- [isolved](https://www.g2.com/products/isolved/reviews) — 4.3/5 stars (1320 reviews)
- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (6134 reviews)
- [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4265 reviews)
- [Paychex](https://www.g2.com/products/paychex/reviews) — 4.1/5 stars (1734 reviews)
- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews)
- [Paycor](https://www.g2.com/products/paycor/reviews) — 4.0/5 stars (1823 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13127 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6774 reviews)
- [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) — 4.3/5 stars (2247 reviews)
- [Keka](https://www.g2.com/products/keka/reviews) — 4.4/5 stars (2206 reviews)

### Alternatives to ServiceNow HR Service Delivery

- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews)
- [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1698 reviews)
- [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) — 3.8/5 stars (692 reviews)
- [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4265 reviews)
- [Oracle Global Human Resources Cloud](https://www.g2.com/products/oracle-global-human-resources-cloud/reviews) — 3.8/5 stars (88 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6774 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (960 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13127 reviews)
- [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) — 4.3/5 stars (2247 reviews)
- [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) — 4.5/5 stars (2609 reviews)

---
## Top Discussions

### BambooHR

- Title: [Does anyone else use the Original Hire Date and Hire Date field to show FT and PT hire dates?](https://www.g2.com/discussions/50727-does-anyone-else-use-the-original-hire-date-and-hire-date-field-to-show-ft-and-pt-hire-dates) — 3 comments, 1 upvote
  > **Top comment:** "I but I am never going to figure"
- Title: [Am I locked into a contract when working with BambooHR?](https://www.g2.com/discussions/pricing-c42bb15b-f9c9-4c23-85cc-7cbd4116723a) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "No. Every BambooHR customer is on a month-to-month service. We want to earn your business back each and every month."
- Title: [What's the scoop on the 7-day free trial?](https://www.g2.com/discussions/what-s-the-scoop-on-the-7-day-free-trial) — 2 comments, 2 upvotes
  > **Top comment:** "Recommendation: Get a 1 hr demo first! Then once you understand the basics take the 7 days to go through the system. Make sure to go through the webinars in..."
- Title: [How can I effectively use BambooHR for comprehensive employee performance management and HR analytics?](https://www.g2.com/discussions/how-can-i-effectively-use-bamboohr-for-comprehensive-employee-performance-management-and-hr-analytics) — 1 comment, 2 upvotes
  > **Top comment:** "
Use BambooHR's performance management tools for goal tracking, feedback, and reviews, while leveraging its reporting features for real-time HR analytics..."
- Title: [What is BambooHR used for?](https://www.g2.com/discussions/bamboohr-what-is-bamboohr-used-for) — 1 comment, 2 upvotes
  > **Top comment:** "BambooHR is a over all package for Human Resource management "

### ServiceNow HR Service Delivery

- Title: [What is ServiceNow HR Service Delivery used for?](https://www.g2.com/discussions/what-is-servicenow-hr-service-delivery-used-for) — 1 comment
  > **Top comment:** "
What Is HR Service Delivery (HRSD)?
HRSD on the ServiceNow platform modernizes and streamlines how HR provides services across the organization. It..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bamboohr-vs-servicenow-hr-service-delivery)