Compare Balto and SuccessKPI
At a Glance
Market Segments
Mid-Market (49.8% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $15.00 1 Agent Per Month
Balto
Star Rating
(587)4.8 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Balto
SuccessKPI
Star Rating
(82)4.3 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $15.00 1 Agent Per Month
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Balto excels in user satisfaction, with a significantly higher overall rating compared to SuccessKPI. Users appreciate Balto's intuitive features, such as its live note-taking ability and the Sentiments Now list, which help ensure accurate data collection during calls.
- Users say that Balto's implementation process is notably smooth, with many highlighting the ease of setup. One user mentioned that the installation was hassle-free, requiring only an email address to log in, which contrasts with SuccessKPI's more complex setup experience.
- Reviewers mention that Balto provides exceptional support quality, with users praising the responsiveness and helpfulness of the support team. In comparison, SuccessKPI users have expressed concerns about the quality of support, indicating it could be improved.
- According to verified reviews, Balto's features for call management, such as scripts and troubleshooting guides that activate based on keywords, are highly valued. This level of functionality is seen as a significant advantage over SuccessKPI, which, while offering good reporting capabilities, lacks the same depth in real-time call assistance.
- Users highlight that Balto's ability to meet specific workflow needs is a strong point, with many finding it aligns well with their operational requirements. In contrast, some SuccessKPI users have noted challenges in customizing the platform to fit their unique needs.
- G2 reviewers indicate that Balto's reporting features are robust and user-friendly, allowing for easy access to valuable insights. While SuccessKPI also offers customizable reports, users have mentioned that it can be less intuitive, requiring more effort to consolidate data from various sources.
Pricing
Entry-Level Pricing
Balto
No pricing availableSuccessKPI
BI & Analytics
Starting at $15.00
1 Agent Per Month
Bring ALL your contact center data sources together under one roof, and sharpen your insight.
- Realtime Reports
- Historical Reports
- Data Connectors
Free Trial
Balto
No trial information availableSuccessKPI
No trial information availableRatings
Meets Requirements
9.5
418
8.5
52
Ease of Use
9.6
421
8.5
53
Ease of Setup
9.5
229
8.4
48
Ease of Admin
9.4
121
8.3
12
Quality of Support
9.6
406
7.6
48
Has the product been a good partner in doing business?
9.8
123
8.5
12
Product Direction (% positive)
9.8
384
8.3
42
Features by Category
Call Analytics
9.4
205
Not enough data
9.4
208
Not enough data
9.4
220
Not enough data
Feature Not Available
Not enough data
Artificial Intelligence - Conversation Intelligence
Feature Not Available
Not enough data
9.3
200
Not enough data
Not enough data
Not enough data
Generative AI
9.4
135
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.6
165
9.4
14
9.5
162
8.7
5
9.5
160
8.6
24
Engagement
9.6
170
9.8
8
9.6
164
9.8
9
9.5
168
Not enough data
Performance
9.5
164
8.5
11
9.7
167
Not enough data
Generative AI
9.3
129
Not enough data
9.3
128
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.6
9
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
7
Not enough data
9.3
16
Not enough data
9.5
10
Not enough data
8.7
5
Not enough data
Not enough data
Generative AI
Not enough data
9.1
9
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
Not enough data
9.5
153
Not enough data
9.3
145
Not enough data
Feature Not Available
Not enough data
Feedback
9.5
143
Not enough data
9.4
153
Not enough data
9.4
147
Not enough data
9.3
148
Not enough data
9.3
150
Not enough data
9.4
151
Not enough data
9.3
147
Not enough data
Generative AI
9.4
84
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto and SuccessKPI are categorized as Contact Center Quality Assurance and Speech Analytics
Unique Categories
Balto is categorized as AI Customer Support Agents, AI Agents For Business Operations, Conversation Intelligence, Sales Coaching, and Natural Language Generation (NLG)
SuccessKPI is categorized as Contact Center Workforce and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuccessKPI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.1%
Consumer Services
9.4%
Financial Services
5.1%
Telecommunications
4.2%
Hospital & Health Care
4.0%
Other
27.2%
Consumer Services
9.4%
Mental Health Care
9.4%
Information Technology and Services
9.4%
Telecommunications
7.5%
Hospital & Health Care
7.5%
Other
56.6%
Alternatives
Discussions
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
When was Balto created and for what industry was it originally intended for?
1 Comment
MB
Charles, thanks so much for your question! Most people are surprised to learn that the first industry Balto targeted was Home Improvement.
We realized...Read more
SuccessKPI has no discussions with answers
