Compare Balto and SmartWinnr

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Balto
Balto
(587)
4.8 out of 5
Balto
By Balto
Get a quote
SmartWinnr
SmartWinnr
(243)
4.9 out of 5
SmartWinnr
By SmartWinnr, Inc.
Get a quote
At a Glance
Balto
Balto
Star Rating
(587)4.8 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Balto
SmartWinnr
SmartWinnr
Star Rating
(243)4.9 out of 5
Market Segments
Enterprise (68.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SmartWinnr
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that both Balto and SmartWinnr offer strong user experiences, but Balto stands out for its speed and effectiveness in handling objections. Users appreciate the talking prompts that help them navigate challenging conversations, especially in Spanish, which has led to successful deal conversions.
  • Users say that SmartWinnr excels in its setup process, with many finding it straightforward and supported by an enlightening customer service team. This ease of implementation is crucial for teams looking to quickly adopt new tools, as highlighted by users who noted the simplicity of setting up the AI Roleplay product.
  • Reviewers mention that Balto's real-time assistance is a game-changer for agents, as it actively listens and provides coaching suggestions seamlessly. This feature enhances performance and compliance, making it a valuable tool for client-facing communication.
  • According to verified reviews, SmartWinnr's training modules are highly effective, with users appreciating the short, role-specific lessons and quick quizzes that fit easily into their workflows. This targeted approach helps reps stay on track and learn efficiently.
  • G2 reviewers highlight that Balto's customizable Notetaker section is a standout feature, allowing users to pull necessary information effortlessly. This functionality is particularly praised for enhancing efficiency and ensuring compliance during client interactions.
  • Users report that while both products have strong support ratings, SmartWinnr edges out with slightly higher scores in quality of support and ease of administration. This is reflected in user feedback that emphasizes the helpfulness of the support team in navigating the platform and ensuring effective use of its features.
Pricing
Entry-Level Pricing
Balto
No pricing available
SmartWinnr
No pricing available
Free Trial
Balto
No trial information available
SmartWinnr
Free Trial is available
Ratings
Meets Requirements
9.5
418
9.8
188
Ease of Use
9.6
421
9.9
190
Ease of Setup
9.5
229
9.8
140
Ease of Admin
9.4
121
9.8
122
Quality of Support
9.6
406
9.9
190
Has the product been a good partner in doing business?
9.8
123
9.9
121
Product Direction (% positive)
9.8
384
9.9
158
Features by Category
Sales CompensationHide 27 FeaturesShow 27 Features
Not enough data
9.9
51
Sales Rep Portal
Not enough data
9.9
41
Not enough data
9.8
34
Not enough data
9.9
36
Not enough data
9.8
30
Not enough data
9.9
43
Not enough data
9.9
46
Management Portal
Not enough data
9.9
40
Not enough data
9.9
40
Not enough data
9.9
37
Not enough data
9.9
40
Not enough data
9.9
37
Not enough data
9.9
39
Not enough data
9.8
34
Administration
Not enough data
9.8
41
Not enough data
9.8
42
Not enough data
9.9
39
Not enough data
9.9
35
Not enough data
9.8
42
Not enough data
9.9
42
Platform
Not enough data
9.8
36
Not enough data
9.8
29
Not enough data
9.9
36
Not enough data
9.8
43
Not enough data
9.8
29
Not enough data
9.8
24
Not enough data
9.9
41
Agentic AI - Sales Compensation
Not enough data
10.0
15
Sales GamificationHide 18 FeaturesShow 18 Features
Not enough data
9.8
118
Competition
Not enough data
9.8
108
|
Verified
Not enough data
9.8
108
|
Verified
Not enough data
9.9
109
|
Verified
Not enough data
9.9
106
|
Verified
Not enough data
9.8
104
|
Verified
Not enough data
9.8
75
Agentic AI - Sales Gamification
Not enough data
10.0
16
Integrations
Not enough data
9.8
85
|
Verified
Not enough data
9.8
55
Not enough data
9.7
69
Platform
Not enough data
9.8
104
|
Verified
Not enough data
9.9
103
|
Verified
Not enough data
9.8
100
|
Verified
Not enough data
9.7
101
|
Verified
Not enough data
9.8
106
|
Verified
Employee Features
Not enough data
9.8
110
|
Verified
Not enough data
9.8
108
|
Verified
Not enough data
9.8
110
|
Verified
Conversation IntelligenceHide 15 FeaturesShow 15 Features
9.4
246
Not enough data
Call Analytics
9.4
205
Not enough data
9.4
208
Not enough data
9.4
220
Not enough data
Feature Not Available
Not enough data
Artificial Intelligence - Conversation Intelligence
Feature Not Available
Not enough data
9.3
200
Not enough data
Not enough data
Not enough data
Generative AI
9.4
135
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
9.5
178
Not enough data
Quality Assurance
9.6
165
Not enough data
9.5
162
Not enough data
9.5
160
Not enough data
Engagement
9.6
170
Not enough data
9.6
164
Not enough data
9.5
168
Not enough data
Performance
9.5
164
Not enough data
9.7
167
Not enough data
Generative AI
9.3
129
Not enough data
9.3
128
Not enough data
Natural Language Generation (NLG)Hide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sales Training and OnboardingHide 17 FeaturesShow 17 Features
Not enough data
9.8
131
Course Authoring
Not enough data
9.8
99
Not enough data
9.9
105
Not enough data
9.8
91
Not enough data
9.8
101
Not enough data
9.8
107
Course Management
Not enough data
9.8
115
Not enough data
9.9
111
Not enough data
9.9
110
Not enough data
9.8
100
Not enough data
9.8
105
Platform
Not enough data
9.8
107
Not enough data
9.8
118
Not enough data
9.8
93
Onboarding
Not enough data
9.9
112
Not enough data
9.9
122
Not enough data
9.8
104
Generative AI
Not enough data
9.8
62
Speech AnalyticsHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Sales Performance ManagementHide 14 FeaturesShow 14 Features
Not enough data
9.8
90
Agentic AI - Sales Performance Management
Not enough data
10.0
14
Not enough data
10.0
15
Not enough data
10.0
9
Incentives
Not enough data
9.9
84
Not enough data
9.8
51
Not enough data
9.8
53
Not enough data
9.9
85
Personalization
Not enough data
9.7
75
Not enough data
9.8
77
Not enough data
9.9
82
Not enough data
9.8
75
Administrative
Not enough data
9.7
73
Not enough data
9.8
78
Not enough data
9.7
69
Sales CoachingHide 16 FeaturesShow 16 Features
9.4
172
9.8
119
Agentic AI - Sales Coaching
Not enough data
10.0
18
Not enough data
10.0
14
Not enough data
10.0
21
Not enough data
10.0
20
Training
9.4
156
9.9
109
9.5
153
9.7
106
9.3
145
9.7
65
Feature Not Available
9.8
105
Feedback
9.5
143
9.8
106
9.4
153
9.8
107
9.4
147
9.7
99
9.3
148
9.8
104
9.3
150
9.8
109
9.4
151
9.8
101
9.3
147
9.8
106
Generative AI
9.4
84
9.7
55
AI Sales Roleplay ToolsHide 15 FeaturesShow 15 Features
Not enough data
Not enough data
Platform - AI Sales Roleplay Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Sales Roleplay Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis - AI Sales Roleplay Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Roleplay Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto
Balto
SmartWinnr
SmartWinnr
Balto and SmartWinnr are categorized as Sales Coaching
Unique Categories
Balto
SmartWinnr
Reviews
Reviewers' Company Size
Balto
Balto
Small-Business(50 or fewer emp.)
24.5%
Mid-Market(51-1000 emp.)
49.8%
Enterprise(> 1000 emp.)
25.7%
SmartWinnr
SmartWinnr
Small-Business(50 or fewer emp.)
5.4%
Mid-Market(51-1000 emp.)
26.0%
Enterprise(> 1000 emp.)
68.6%
Reviewers' Industry
Balto
Balto
Insurance
50.1%
Consumer Services
9.4%
Financial Services
5.1%
Telecommunications
4.2%
Hospital & Health Care
4.0%
Other
27.2%
SmartWinnr
SmartWinnr
Pharmaceuticals
31.4%
Insurance
19.8%
Medical Devices
15.3%
Financial Services
7.0%
Hospital & Health Care
4.5%
Other
21.9%
Alternatives
Balto
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Discussions
Balto
Balto Discussions
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Has there been any thought of Balto in a higher-education context ?
2 Comments
Marc B.
MB
Hi Adonis! Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
When was Balto created and for what industry was it originally intended for?
1 Comment
Marc B.
MB
Charles, thanks so much for your question! Most people are surprised to learn that the first industry Balto targeted was Home Improvement. We realized...Read more
See all discussions
SmartWinnr
SmartWinnr Discussions
Monty the Mongoose crying
SmartWinnr has no discussions with answers
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Balto
Balto
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SmartWinnr
SmartWinnr
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