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Compare Balto and Prodigal 
Featured Products
At a Glance
Market Segments
Mid-Market (49.6% of reviews)
Mid-Market (70.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Balto
Star Rating
(568)4.8 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaltoProdigal
Star Rating
(55)4.9 out of 5
Market Segments
Mid-Market (70.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ProdigalBalto vs Prodigal
When assessing the two solutions, reviewers found them equally easy to use and administer. However, Balto is easier to set up, and do business with overall.
- Reviewers felt that Balto meets the needs of their business better than Prodigal.
- When comparing quality of ongoing product support, reviewers felt that Prodigal is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Balto over Prodigal.
Pricing
Entry-Level Pricing
Balto
No pricing availableProdigal
No pricing availableFree Trial
Balto
No trial information availableProdigal
Free Trial is available
Ratings
Meets Requirements
9.5
409
9.4
44
Ease of Use
9.6
412
9.6
43
Ease of Setup
9.6
221
9.4
27
Ease of Admin
9.5
119
9.5
11
Quality of Support
9.6
397
9.8
43
Has the product been a good partner in doing business?
9.8
121
9.7
10
Product Direction (% positive)
9.8
375
9.7
42
Features by Category
Call Analytics
9.4
204
9.8
16
9.4
208
9.5
16
9.4
219
9.9
16
Feature Not Available
9.8
15
Agent Performance Management
Feature Not Available
9.9
14
9.3
200
9.1
16
9.4
217
9.6
15
Generative AI
9.4
134
9.5
13
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.6
165
9.4
13
9.5
162
9.3
14
9.5
159
9.0
14
Engagement
9.6
167
9.3
14
9.6
163
8.9
14
9.5
165
8.8
13
Performance
9.5
163
8.8
13
9.7
165
8.8
13
Generative AI
9.4
128
8.3
10
9.4
128
8.3
10
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.7
13
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
Not enough data
9.5
152
Not enough data
9.3
145
Not enough data
Feature Not Available
Not enough data
Feedback
9.5
143
Not enough data
9.4
153
Not enough data
9.4
146
Not enough data
9.3
148
Not enough data
9.3
150
Not enough data
9.4
151
Not enough data
9.3
147
Not enough data
Generative AI
9.4
83
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto and Prodigal are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
Balto is categorized as AI Customer Support Agents, AI Agents For Business Operations, Sales Coaching, and Natural Language Generation (NLG)
Prodigal has no unique categories
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Prodigal
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.8%
Consumer Services
9.3%
Financial Services
5.2%
Telecommunications
4.1%
Hospital & Health Care
3.5%
Other
27.0%
Financial Services
49.0%
Outsourcing/Offshoring
9.8%
Consumer Services
9.8%
Banking
5.9%
Telecommunications
3.9%
Other
21.6%
Alternatives
Discussions
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Prodigal has no discussions with answers
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