# Balto vs Medallia Agent Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Balto excels in its implementation process, with users praising the knowledgeable and efficient support team that ensures a smooth onboarding experience. In contrast, Medallia Agent Connect has not received recent feedback on its implementation, leaving potential users uncertain about the setup process.
- **Users say** that Balto's ability to record customer interactions and generate instant notes significantly enhances productivity, allowing for easy integration into existing systems. Meanwhile, Medallia Agent Connect users appreciate the real-time performance tracking and customizable quality assurance features, but some may find it less comprehensive in automation compared to Balto.
- **Reviewers mention** that Balto's user-friendly interface makes it easy to navigate scripts relevant to specific call scenarios, which is a major plus for day-to-day usability. On the other hand, while Medallia Agent Connect offers customizable question options, some users may find it less intuitive in comparison.
- **According to verified reviews** , Balto has a higher overall satisfaction score, reflecting its strong market presence and user approval. Medallia Agent Connect, while still well-rated, has a lower G2 Score, indicating that it may not meet user expectations as consistently as Balto.
- **Users highlight** that Balto's comprehensive support and training resources contribute to a better overall experience, with many noting the exceptional quality of assistance received. In contrast, while Medallia Agent Connect has received positive feedback regarding its support, it lacks the same volume of recent reviews to confirm ongoing satisfaction.
- **Reviewers indicate** that Balto's features, such as instant note generation and script navigation, save time and streamline workflows, making it a preferred choice for many. Medallia Agent Connect, while offering valuable performance insights, may not provide the same level of efficiency in daily operations.



| | Balto | Medallia Agent Connect | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 588 | 276 | 
| **Largest Market Segment** | Mid-Market (49.9% of reviews) | Mid-Market (55.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Balto

Pros:
- Ease of Use (23 reviews)
- Helpful (21 reviews)

Cons:
- Call Issues (10 reviews)
- AI Inaccuracy (7 reviews)

### Medallia Agent Connect


Cons:
- Expensive (1 reviews)
- Expensive Features (1 reviews)

---
## Ratings Comparison
| Rating | Balto | Medallia Agent Connect | 
|---|---|---|
  | **Meets Requirements** | 9.5 (418 reviews) | 9.0 (182 reviews) | 
  | **Ease of Use** | 9.6 (421 reviews) | 9.2 (183 reviews) | 
  | **Ease of Setup** | 9.5 (229 reviews) | 9.1 (99 reviews) | 
  | **Ease of Admin** | 9.4 (121 reviews) | 9.0 (95 reviews) | 
  | **Quality of Support** | 9.6 (406 reviews) | 9.3 (162 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (123 reviews) | 9.3 (97 reviews) | 
  | **Product Direction (% positive)** | 9.8 (384 reviews) | 8.5 (166 reviews) | 

---
## Pricing

### Balto

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Medallia Agent Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Balto** | 9.4/10 | 246 |
| **Medallia Agent Connect** | N/A | N/A |

#### Call Analytics

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Call Recording** | 9.4 (205 reviews) | Not enough data | 
| **Machine Learning** | 9.4 (208 reviews) | Not enough data | 
| **Call Analysis** | 9.4 (220 reviews) | Not enough data | 
| **Lead Qualification** | Feature Not Available | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Customer Scoring** | Feature Not Available | Not enough data | 
| **Speech-to-Text** | 9.3 (200 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **AI Text Summarization** | 9.4 (135 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Balto** | 9.5/10 | 178 |
| **Medallia Agent Connect** | 9.0/10 | 114 |

#### Quality Assurance

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Evaluation** | 9.6 (165 reviews) | 9.1 (100 reviews) | 
| **Calibration** | 9.5 (162 reviews) | 8.9 (88 reviews) | 
| **Reports** | 9.5 (160 reviews) | 8.5 (92 reviews) | 

#### Engagement

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Feedback** | 9.6 (170 reviews) | 9.1 (93 reviews) | 
| **Dashboards** | 9.6 (164 reviews) | 9.0 (102 reviews) | 
| **Training** | 9.5 (168 reviews) | 8.7 (84 reviews) | 

#### Performance

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Integrations** | 9.5 (164 reviews) | 9.1 (90 reviews) | 
| **Compliance** | 9.7 (167 reviews) | 9.2 (74 reviews) | 

#### Generative AI

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | 9.3 (129 reviews) | Not enough data | 
| **AI Text Summarization** | 9.3 (128 reviews) | Not enough data | 

### Natural Language Generation (NLG)

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Data Ingestion

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Big Data Processing** | Not enough data | Not enough data | 
| **Unstructed Data Processing** | Not enough data | Not enough data | 
| **Processing of Various File Types** | Not enough data | Not enough data | 

#### Presentation

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Report Creation** | Not enough data | Not enough data | 
| **Charts and Graphs** | Not enough data | Not enough data | 
| **Tailored Content** | Not enough data | Not enough data | 

#### System

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Programming Language Support** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Responses

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Medallia Agent Connect** | 8.9/10 | 26 |

#### Feedback Management

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Tagging** | Not enough data | 9.0 (20 reviews) | 
| **Segmentation** | Not enough data | 8.8 (17 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (25 reviews) | 

#### Feedback Analysis

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 9.0 (16 reviews) | 
| **Sentiment Analysis** | Not enough data | 9.1 (17 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 9.1 (25 reviews) | 

#### Feedback Sources

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Online Reviews** | Not enough data | 9.1 (20 reviews) | 
| **Surveys** | Not enough data | 9.2 (22 reviews) | 
| **Social Media** | Not enough data | 8.1 (14 reviews) | 
| **Customer Service Channels** | Not enough data | 9.2 (22 reviews) | 

#### Generative AI

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Generative AI

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Balto** | 9.4/10 | 172 |
| **Medallia Agent Connect** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Knowledge Base** | 9.4 (156 reviews) | Not enough data | 
| **Coaching Materials** | 9.5 (153 reviews) | Not enough data | 
| **Playbook Creation** | 9.3 (145 reviews) | Not enough data | 
| **Video Record** | Feature Not Available | Not enough data | 

#### Feedback

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Review** | 9.5 (143 reviews) | Not enough data | 
| **Scorecard** | 9.4 (153 reviews) | Not enough data | 
| **Coaching Card** | 9.4 (147 reviews) | Not enough data | 
| **Leaderboard** | 9.3 (148 reviews) | Not enough data | 
| **Real-Time Updates** | 9.3 (150 reviews) | Not enough data | 
| **Notifications** | 9.4 (151 reviews) | Not enough data | 
| **Competition** | 9.3 (147 reviews) | Not enough data | 

#### Generative AI

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **AI Text Summarization** | 9.4 (84 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Medallia Agent Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Balto | Medallia Agent Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Balto (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Natural Language Generation (NLG) Software](https://www.g2.com/categories/natural-language-generation-nlg)

**Unique to Medallia Agent Connect (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Balto | Medallia Agent Connect | 
|---|---|---|
| **Small-Business** | 24.4% | 37.0% | 
| **Mid-Market** | 49.9% | 55.8% | 
| **Enterprise** | 25.7% | 7.2% | 

### By Industry

#### Balto

- **Insurance:** 50.1%
- **Consumer Services:** 9.4%
- **Financial Services:** 5.1%
- **Telecommunications:** 4.2%
- **Hospital & Health Care:** 4.0%
- **Education Management:** 3.3%
- **Health, Wellness and Fitness:** 2.8%
- **Construction:** 1.7%
- **Accounting:** 1.5%
- **Real Estate:** 1.3%
- **Other:** 16.7%

#### Medallia Agent Connect

- **Retail:** 15.8%
- **Consumer Services:** 12.1%
- **Apparel & Fashion:** 10.9%
- **Food & Beverages:** 7.2%
- **Consumer Goods:** 6.8%
- **Financial Services:** 6.0%
- **Computer Software:** 5.3%
- **Health, Wellness and Fitness:** 4.9%
- **Cosmetics:** 2.6%
- **Automotive:** 2.3%
- **Other:** 26.0%

---
## Alternatives

### Alternatives to Balto

- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6659 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) — 4.5/5 stars (228 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Fathom](https://www.g2.com/products/fathom-video/reviews) — 5.0/5 stars (6850 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3570 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)

### Alternatives to Medallia Agent Connect

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (324 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.6/5 stars (305 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [Scorebuddy](https://www.g2.com/products/scorebuddy/reviews) — 4.5/5 stars (806 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews)

---
## Top Discussions

### Balto

- Title: [Can we make it capture keywords faster so it can keep up with our screen pops?](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) — 2 comments, 2 upvotes
  > **Top comment:** "Absolutely. "
- Title: [Has there been any thought of Balto in a higher-education context ?](https://www.g2.com/discussions/30243-has-there-been-any-thought-of-balto-in-a-higher-education-context) — 2 comments
  > **Top comment:** "Hi Adonis! 

Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I..."
- Title: [When was Balto created and for what industry was it originally intended for?](https://www.g2.com/discussions/when-was-balto-created-and-for-what-industry-was-it-originally-intended-for) — 1 comment, 1 upvote
  > **Top comment:** "Charles, thanks so much for your question! Most people are surprised to learn that the first industry Balto targeted was Home Improvement. 

We realized..."
- Title: [No questions.](https://www.g2.com/discussions/35606-no-questions) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Medallia Agent Connect

- Title: [Can I see other leaderboards from other companies?](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) — 1 comment, 1 upvote
  > **Top comment:** "Depends of they want o share data collectively ."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/balto-vs-medallia-agent-connect)