# Balto, Gong vs Talkdesk Comparison

| | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 588 | 6,650 | 2,504 | 
| **Largest Market Segment** | Mid-Market (49.9% of reviews) | Mid-Market (69.4% of reviews) | Mid-Market (60.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | Free 25 Licenses Free to Start | 

---
## Top Pros & Cons

### Balto

Pros:
- Ease of Use (23 reviews)
- Helpful (21 reviews)

Cons:
- Call Issues (10 reviews)
- AI Inaccuracy (7 reviews)

### Gong

Pros:
- Helpful (301 reviews)
- Ease of Use (240 reviews)

Cons:
- Call Issues (119 reviews)
- Recording Issues (77 reviews)

### Talkdesk

Pros:
- Ease of Use (310 reviews)
- Efficiency (175 reviews)

Cons:
- Call Issues (119 reviews)
- Technical Issues (78 reviews)

---
## Ratings Comparison
| Rating | Balto | Gong | Talkdesk | 
|---|---|---|---|
  | **Meets Requirements** | 9.5 (418 reviews) | 9.4 (5081 reviews) | 8.9 (2033 reviews) | 
  | **Ease of Use** | 9.6 (421 reviews) | 9.3 (5142 reviews) | 9.1 (2043 reviews) | 
  | **Ease of Setup** | 9.5 (229 reviews) | 9.1 (1340 reviews) | 8.8 (1067 reviews) | 
  | **Ease of Admin** | 9.4 (121 reviews) | 9.1 (777 reviews) | 8.9 (934 reviews) | 
  | **Quality of Support** | 9.6 (406 reviews) | 9.2 (3604 reviews) | 8.8 (1810 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (123 reviews) | 9.3 (779 reviews) | 8.9 (917 reviews) | 
  | **Product Direction (% positive)** | 9.8 (384 reviews) | 9.0 (4744 reviews) | 8.7 (1938 reviews) | 

---
## Pricing

### Balto

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Gong

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | 8.1/10 | 396 |
| **Talkdesk** | N/A | N/A |

#### Lead Facilitation

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 7.1 (346 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | 7.3 (340 reviews) | Not enough data | 
| **Lead Follow-up** | Not enough data | 7.5 (346 reviews) | Not enough data | 
| **Meeting Scheduling ** | Not enough data | 7.6 (345 reviews) | Not enough data | 

#### Organization

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.3 (350 reviews) | Not enough data | 
| **Data Entry** | Not enough data | 8.3 (345 reviews) | Not enough data | 
| **Integrations / APIs** | Not enough data | 8.3 (344 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Coaching ** | Not enough data | 8.5 (346 reviews) | Not enough data | 
| **Peformance Tracking** | Not enough data | 8.6 (351 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | 7.7 (330 reviews) | Not enough data | 
| **Sales Forecasting ** | Not enough data | 7.9 (336 reviews) | Not enough data | 

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (285 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.9 (293 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (53 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.9 (52 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.2 (55 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.3 (53 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.2 (52 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.2 (53 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.1 (53 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | 8.0/10 | 137 |
| **Talkdesk** | N/A | N/A |

#### Integrated Workflows

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Task Management** | Not enough data | 7.8 (105 reviews) | Not enough data | 
| **Email Tracking/Automation** | Not enough data | 8.0 (111 reviews) | Not enough data | 
| **Calls and Voice** | Not enough data | 8.4 (107 reviews) | Not enough data | 
| **Other Outreach Options ** | Not enough data | 7.3 (98 reviews) | Not enough data | 
| **CRM Integration** | Not enough data | 8.5 (111 reviews) | Not enough data | 
| **Calendar** | Not enough data | 8.4 (104 reviews) | Not enough data | 
| **Shared Records** | Not enough data | 8.5 (100 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Content Management** | Not enough data | 8.3 (102 reviews) | Not enough data | 
| **Workflow Management** | Not enough data | 8.1 (103 reviews) | Not enough data | 
| **Workflow Performance** | Not enough data | 7.9 (99 reviews) | Not enough data | 
| **Sales Coaching and Insights** | Not enough data | 8.5 (116 reviews) | Not enough data | 
| **Gamification** | Not enough data | 7.3 (97 reviews) | Not enough data | 

#### AI and Automation

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Lead Prioritization** | Not enough data | 7.8 (91 reviews) | Not enough data | 
| **Lead Scoring** | Not enough data | 7.7 (88 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | Not enough data | 7.4 (88 reviews) | Not enough data | 
| **Buyer Intelligence** | Not enough data | 7.6 (87 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | 8.0 (88 reviews) | Not enough data | 

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (95 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (49 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.0 (48 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.2 (50 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.2 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.1 (50 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.0 (47 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.3 (50 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 404 |

#### Dialing Options

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 9.2 (319 reviews) | 
| **Progressive Dialing** | Not enough data | Not enough data | 9.2 (293 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | 8.3 (9 reviews) | 

#### Agent Tools

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 9.2 (251 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | Not enough data | 9.1 (255 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | Not enough data | 9.4 (349 reviews) ✓ Verified | 

#### Automation

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 9.1 (243 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 9.1 (260 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | Not enough data | 8.9 (225 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (8 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Compliance Monitoring** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 8.3 (8 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | 9.1/10 | 215 |

#### Administration

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 9.1 (165 reviews) | 
| **Data Workflows** | Not enough data | Not enough data | 9.1 (158 reviews) | 
| **Issue Management** | Not enough data | Not enough data | 9.0 (161 reviews) | 

#### Knowledge Management

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 9.2 (160 reviews) | 
| **Publishing Workflows** | Not enough data | Not enough data | 9.1 (156 reviews) | 
| **Analytics** | Not enough data | Not enough data | 9.1 (161 reviews) | 

#### Compliance

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 9.2 (159 reviews) | 
| **Data Governance** | Not enough data | Not enough data | 9.2 (155 reviews) | 
| **Compliance** | Not enough data | Not enough data | 9.2 (158 reviews) | 
| **Auditing** | Not enough data | Not enough data | 9.1 (156 reviews) | 

#### Customer Support

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 9.1 (158 reviews) | 
| **Suggestions** | Not enough data | Not enough data | 9.0 (153 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | 9.0 (148 reviews) | 

#### Data Security

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 9.2 (146 reviews) | 
| **Data Transport** | Not enough data | Not enough data | 9.2 (147 reviews) | 
| **Access Management** | Not enough data | Not enough data | 9.3 (155 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 9.2 (143 reviews) | 

#### Administration

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 9.1 (165 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.2 (177 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 9.2 (184 reviews) | 

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.7 (48 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Balto** | 9.4/10 | 246 |
| **Gong** | 8.4/10 | 2985 |
| **Talkdesk** | N/A | N/A |

#### Call Analytics

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Call Recording** | 9.4 (205 reviews) | 9.6 (2799 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 9.4 (208 reviews) | 8.8 (2485 reviews) ✓ Verified | Not enough data | 
| **Call Analysis** | 9.4 (220 reviews) | 9.1 (2709 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | Feature Not Available | 8.3 (1794 reviews) ✓ Verified | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Customer Scoring** | Feature Not Available | 8.6 (1872 reviews) ✓ Verified | Not enough data | 
| **Speech-to-Text** | 9.3 (200 reviews) | 8.3 (2546 reviews) ✓ Verified | Not enough data | 
| **Sentiment Analysis** | Not enough data | 8.5 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | 9.4 (135 reviews) | 8.9 (701 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (134 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.0 (134 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.1 (144 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.0 (135 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.2 (136 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.1 (135 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.9 (134 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Balto** | 9.5/10 | 178 |
| **Gong** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 438 |

#### Quality Assurance

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Evaluation** | 9.6 (165 reviews) | Not enough data | 9.1 (370 reviews) | 
| **Calibration** | 9.5 (162 reviews) | Not enough data | 9.0 (341 reviews) | 
| **Reports** | 9.5 (160 reviews) | Not enough data | 8.9 (378 reviews) | 

#### Engagement

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Feedback** | 9.6 (170 reviews) | Not enough data | 9.0 (356 reviews) | 
| **Dashboards** | 9.6 (164 reviews) | Not enough data | 9.2 (379 reviews) | 
| **Training** | 9.5 (168 reviews) | Not enough data | 9.0 (367 reviews) | 

#### Performance

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Integrations** | 9.5 (164 reviews) | Not enough data | 9.0 (361 reviews) | 
| **Compliance** | 9.7 (167 reviews) | Not enough data | 9.2 (363 reviews) | 

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | 9.3 (129 reviews) | Not enough data | 8.9 (79 reviews) | 
| **AI Text Summarization** | 9.3 (128 reviews) | Not enough data | 8.6 (78 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 1198 |

#### Channels

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Voice** | Not enough data | Not enough data | 9.2 (822 reviews) ✓ Verified | 
| **Social** | Not enough data | Not enough data | 8.6 (541 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | Not enough data | 8.4 (525 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | Not enough data | 8.3 (517 reviews) ✓ Verified | 
| **Email** | Not enough data | Not enough data | 8.5 (548 reviews) ✓ Verified | 

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 8.1 (182 reviews) | 

#### Functions

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 8.9 (961 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | Not enough data | 9.0 (982 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | Not enough data | 9.0 (833 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | Not enough data | 8.7 (575 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | Not enough data | 8.8 (590 reviews) ✓ Verified | 
| **IVR** | Not enough data | Not enough data | 9.1 (717 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 8.9 (712 reviews) | 
| **Persistent Data** | Not enough data | Not enough data | 8.9 (658 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (27 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.5 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.2 (27 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (27 reviews) | 

#### Administrative

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 8.8 (909 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | Not enough data | 9.1 (927 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.8 (1015 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | Not enough data | 9.1 (714 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 8.8 (575 reviews) ✓ Verified | 

### Natural Language Generation (NLG)

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Data Ingestion

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Big Data Processing** | Not enough data | Not enough data | Not enough data | 
| **Unstructed Data Processing** | Not enough data | Not enough data | Not enough data | 
| **Processing of Various File Types** | Not enough data | Not enough data | Not enough data | 

#### Presentation

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Report Creation** | Not enough data | Not enough data | Not enough data | 
| **Charts and Graphs** | Not enough data | Not enough data | Not enough data | 
| **Tailored Content** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Programming Language Support** | Not enough data | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | 9.6/10 | 73 |

#### ServiceNow Apps

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 9.4 (43 reviews) | 
| **Value** | Not enough data | Not enough data | 9.4 (42 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Responses

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Responses

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | 9.0/10 | 293 |

#### Workforce Management

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 9.3 (256 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | Not enough data | 9.1 (237 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | Not enough data | 8.8 (206 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | Not enough data | 8.8 (216 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 8.8 (212 reviews) ✓ Verified | 

#### Administration

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 9.0 (236 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | Not enough data | 9.2 (253 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 9.2 (256 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | Not enough data | 8.7 (206 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | Not enough data | 9.0 (213 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Conversational Platform

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Messaging Channels

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | 8.2/10 | 489 |
| **Talkdesk** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Revenue History** | Not enough data | Feature Not Available | Not enough data | 
| **Pipeline Management** | Not enough data | 8.6 (377 reviews) | Not enough data | 
| **Dashboard Analytics** | Not enough data | 8.6 (407 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | Not enough data | 8.2 (347 reviews) | Not enough data | 
| **Data Segmentation** | Not enough data | 8.4 (355 reviews) | Not enough data | 
| **Predictive Forecasting** | Not enough data | 8.0 (249 reviews) | Not enough data | 
| **Revenue Operations Cadence** | Not enough data | 8.1 (245 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Calendar Sync** | Not enough data | 9.0 (401 reviews) | Not enough data | 
| **Email Activity Capture** | Not enough data | 8.8 (388 reviews) | Not enough data | 
| **Conversation Intelligence** | Not enough data | 9.1 (423 reviews) | Not enough data | 
| **Marketing Leads** | Not enough data | Feature Not Available | Not enough data | 
| **Contact Capture** | Not enough data | 8.6 (253 reviews) | Not enough data | 

#### Account Management

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Nonengaged Accounts** | Not enough data | 8.1 (324 reviews) | Not enough data | 
| **Account optimization** | Not enough data | 8.2 (339 reviews) | Not enough data | 
| **Historical Patterns** | Not enough data | 8.3 (349 reviews) | Not enough data | 
| **Rep Performance** | Not enough data | 8.6 (370 reviews) | Not enough data | 
| **Account Engagement** | Not enough data | 8.5 (259 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | Not enough data | 8.1 (240 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (40 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (41 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.6 (39 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.3 (37 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.4 (39 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | 8.7/10 | 243 |

#### Platform

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 8.3 (186 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 7.9 (195 reviews) | 
| **Queue Management** | Not enough data | Not enough data | 8.8 (217 reviews) | 
| **Call Routing** | Not enough data | Not enough data | 8.9 (220 reviews) | 
| **Call Back** | Not enough data | Not enough data | 9.0 (220 reviews) | 
| **IVR** | Not enough data | Not enough data | 8.9 (210 reviews) | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 8.8 (211 reviews) | 

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.7 (96 reviews) | 

#### Workforce Management

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 9.0 (217 reviews) | 
| **Performance Evaluation** | Not enough data | Not enough data | 8.9 (209 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.8 (20 reviews) | 

#### Administrative

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 9.2 (222 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.9 (224 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Platform

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | Not enough data | 

#### Channel

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | 8.2/10 | 75 |

#### Customer Support

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | 8.3 (68 reviews) | 
| **Speech** | Not enough data | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.2 (69 reviews) | 

#### Automation

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 8.1 (68 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.3 (68 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | 8.2 (68 reviews) | 

#### Artificial Intelligence

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | 8.0 (68 reviews) | 
| **Language** | Not enough data | Not enough data | 8.3 (67 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | 8.0 (66 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | Not enough data | 

####  Internal Use

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | 8.6/10 | 18 |

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.6 (16 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | 8.5/10 | 1018 |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (57 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.4 (57 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.3 (58 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.6 (59 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.3 (58 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Data Sourcing** | Not enough data | 8.5 (748 reviews) | Not enough data | 
| **Exporting & Sharing Data** | Not enough data | 8.7 (790 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | Not enough data | 8.5 (717 reviews) | Not enough data | 
| **Interactive Dashboards** | Not enough data | 8.9 (805 reviews) | Not enough data | 
| **Data Segmentation** | Not enough data | 8.6 (726 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Lead Scoring** | Not enough data | 8.1 (722 reviews) | Not enough data | 
| **Opportunity Scoring** | Not enough data | 8.4 (751 reviews) | Not enough data | 
| **Risk Analysis** | Not enough data | 8.2 (737 reviews) | Not enough data | 
| **Live Forecasting** | Not enough data | 8.3 (723 reviews) | Not enough data | 

#### Sales Management

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.6 (761 reviews) | Not enough data | 
| **Sales Gamification** | Not enough data | 8.2 (722 reviews) | Not enough data | 
| **Account-Based Analytics** | Not enough data | 8.7 (759 reviews) | Not enough data | 
| **Activity Tracking** | Not enough data | 9.0 (831 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Balto** | 9.4/10 | 172 |
| **Gong** | 8.8/10 | 2877 |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | 8.1 (61 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.5 (62 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.3 (62 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.3 (60 reviews) | Not enough data | 

#### Training

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Knowledge Base** | 9.4 (156 reviews) | 9.0 (1967 reviews) ✓ Verified | Not enough data | 
| **Coaching Materials** | 9.5 (153 reviews) | 9.0 (2180 reviews) ✓ Verified | Not enough data | 
| **Playbook Creation** | 9.3 (145 reviews) | 8.6 (1527 reviews) ✓ Verified | Not enough data | 
| **Video Record** | Feature Not Available | 9.2 (2217 reviews) ✓ Verified | Not enough data | 

#### Feedback

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Review** | 9.5 (143 reviews) | 9.3 (2373 reviews) ✓ Verified | Not enough data | 
| **Scorecard** | 9.4 (153 reviews) | 9.0 (1853 reviews) ✓ Verified | Not enough data | 
| **Coaching Card** | 9.4 (147 reviews) | 9.0 (1894 reviews) ✓ Verified | Not enough data | 
| **Leaderboard** | 9.3 (148 reviews) | 8.8 (1604 reviews) ✓ Verified | Not enough data | 
| **Real-Time Updates** | 9.3 (150 reviews) | 8.9 (1790 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.4 (151 reviews) | 8.9 (1877 reviews) ✓ Verified | Not enough data | 
| **Competition** | 9.3 (147 reviews) | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **AI Text Summarization** | 9.4 (84 reviews) | 8.9 (388 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | 9.3/10 | 66 |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.9 (17 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Conversation Intelligence** | Not enough data | 9.7 (44 reviews) | Not enough data | 
| **Predictive Forecasting** | Not enough data | 8.0 (9 reviews) | Not enough data | 
| **CRM Data Enrichment** | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | 9.6 (33 reviews) | Not enough data | 
| **Risk Flagging** | Not enough data | 10.0 (6 reviews) | Not enough data | 
| **Workflow Orchestration** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Sales Coaching** | Not enough data | 9.6 (25 reviews) | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | 9.6 (12 reviews) | Not enough data | 
| **Customer Data Capture** | Not enough data | 9.5 (29 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | 8.0/10 | 52 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 7.6 (33 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 7.8 (34 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 7.9 (33 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.3 (34 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 8.3 (32 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 7.2 (32 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.2 (32 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 7.9 (33 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.2 (39 reviews) | 

#### Automation

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 7.9 (37 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.2 (34 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 7.9 (32 reviews) | 

#### Autonomy

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 7.8 (32 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.2 (32 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 7.9 (34 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 7.9 (33 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Gong** | N/A | N/A |
| **Talkdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

**Unique to Balto (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Natural Language Generation (NLG) Software](https://www.g2.com/categories/natural-language-generation-nlg)

**Unique to Gong (6):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Talkdesk (18):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Balto | Gong | Talkdesk | 
|---|---|---|---|
| **Small-Business** | 24.4% | 12.9% | 19.3% | 
| **Mid-Market** | 49.9% | 69.4% | 60.3% | 
| **Enterprise** | 25.7% | 17.7% | 20.4% | 

### By Industry

#### Balto

- **Insurance:** 50.1%
- **Consumer Services:** 9.4%
- **Financial Services:** 5.1%
- **Telecommunications:** 4.2%
- **Hospital & Health Care:** 4.0%
- **Education Management:** 3.3%
- **Health, Wellness and Fitness:** 2.8%
- **Construction:** 1.7%
- **Accounting:** 1.5%
- **Real Estate:** 1.3%
- **Other:** 16.7%

#### Gong

- **Computer Software:** 37.5%
- **Information Technology and Services:** 16.9%
- **Marketing and Advertising:** 9.0%
- **Internet:** 5.0%
- **Financial Services:** 3.2%
- **Human Resources:** 1.9%
- **Telecommunications:** 1.7%
- **Computer & Network Security:** 1.6%
- **E-Learning:** 1.4%
- **Staffing and Recruiting:** 1.3%
- **Other:** 20.4%

#### Talkdesk

- **Consumer Services:** 10.0%
- **Computer Software:** 8.3%
- **Information Technology and Services:** 6.4%
- **Telecommunications:** 5.8%
- **Education Management:** 5.3%
- **Financial Services:** 5.1%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.7%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to Balto

- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) — 4.5/5 stars (227 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Fathom](https://www.g2.com/products/fathom-video/reviews) — 5.0/5 stars (6833 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (927 reviews)

### Alternatives to Gong

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25795 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Aviso](https://www.g2.com/products/aviso/reviews) — 4.4/5 stars (968 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9652 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (927 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)

### Alternatives to Talkdesk

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)

---
## Top Discussions

### Balto

- Title: [Can we make it capture keywords faster so it can keep up with our screen pops?](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) — 2 comments, 2 upvotes
  > **Top comment:** "Absolutely. "
- Title: [Has there been any thought of Balto in a higher-education context ?](https://www.g2.com/discussions/30243-has-there-been-any-thought-of-balto-in-a-higher-education-context) — 2 comments
  > **Top comment:** "Hi Adonis! 

Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I..."
- Title: [When was Balto created and for what industry was it originally intended for?](https://www.g2.com/discussions/when-was-balto-created-and-for-what-industry-was-it-originally-intended-for) — 1 comment, 1 upvote
  > **Top comment:** "Charles, thanks so much for your question! Most people are surprised to learn that the first industry Balto targeted was Home Improvement. 

We realized..."
- Title: [No questions.](https://www.g2.com/discussions/35606-no-questions) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Gong

- Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments
  > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..."
- Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes
  > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!"
- Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes
  > **Top comment:** "Very high ferformer"
- Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote
  > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. "
- Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments
  > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. "

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/balto-vs-gong-vs-talkdesk)