# Balto, Genesys Cloud CX vs CallMiner Eureka Comparison

| | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 588 | 1,550 | 229 | 
| **Largest Market Segment** | Mid-Market (49.9% of reviews) | Mid-Market (46.1% of reviews) | Mid-Market (49.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Balto

Pros:
- Ease of Use (23 reviews)
- Helpful (21 reviews)

Cons:
- Call Issues (10 reviews)
- AI Inaccuracy (7 reviews)

### Genesys Cloud CX

Pros:
- Ease of Use (135 reviews)
- Features (98 reviews)

Cons:
- Limited Features (55 reviews)
- Missing Features (53 reviews)

### CallMiner Eureka

Pros:
- Helpful (9 reviews)
- Artificial Intelligence (6 reviews)

Cons:
- Accuracy Issues (3 reviews)
- Learning Curve (3 reviews)

---
## Ratings Comparison
| Rating | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
  | **Meets Requirements** | 9.5 (418 reviews) | 8.6 (1075 reviews) | 8.8 (179 reviews) | 
  | **Ease of Use** | 9.6 (421 reviews) | 8.9 (1111 reviews) | 8.4 (180 reviews) | 
  | **Ease of Setup** | 9.5 (229 reviews) | 8.4 (669 reviews) | 7.6 (111 reviews) | 
  | **Ease of Admin** | 9.4 (121 reviews) | 8.5 (617 reviews) | 8.1 (110 reviews) | 
  | **Quality of Support** | 9.6 (406 reviews) | 8.2 (1031 reviews) | 9.1 (175 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (123 reviews) | 8.5 (610 reviews) | 9.4 (116 reviews) | 
  | **Product Direction (% positive)** | 9.8 (384 reviews) | 8.7 (977 reviews) | 9.7 (178 reviews) | 

---
## Pricing

### Balto

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Genesys Cloud CX

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### CallMiner Eureka

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 9.1/10 | 30 |
| **CallMiner Eureka** | N/A | N/A |

#### Messenger

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Sequencing** | Not enough data | 8.8 (23 reviews) | Not enough data | 
| **AI** | Not enough data | 9.1 (26 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 9.1 (25 reviews) | Not enough data | 
| **Customization Interface** | Not enough data | 8.5 (25 reviews) | Not enough data | 

#### Channels

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Social Media** | Not enough data | 9.0 (24 reviews) | Not enough data | 
| **Website** | Not enough data | 9.1 (23 reviews) | Not enough data | 
| **Text Message (SMS)** | Not enough data | 9.2 (22 reviews) | Not enough data | 
| **Voice Assistants** | Not enough data | 8.9 (21 reviews) | Not enough data | 
| **Other** | Not enough data | 9.2 (20 reviews) | Not enough data | 

#### Customers

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Targeting** | Not enough data | 8.9 (27 reviews) | Not enough data | 
| **Profiles** | Not enough data | 8.6 (24 reviews) | Not enough data | 
| **Analytics** | Not enough data | 9.1 (25 reviews) | Not enough data | 
| **Lead Gathering** | Not enough data | 8.7 (23 reviews) | Not enough data | 
| **Sales Conversion** | Not enough data | 9.2 (24 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 8.8/10 | 197 |
| **CallMiner Eureka** | N/A | N/A |

#### Dialing Options

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 8.9 (145 reviews) | Not enough data | 
| **Progressive Dialing** | Not enough data | 8.9 (129 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | 9.0 (7 reviews) | Not enough data | 

#### Agent Tools

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.6 (125 reviews) | Not enough data | 
| **Callback Scheduling ** | Not enough data | 8.7 (139 reviews) | Not enough data | 
| **Call Recording ** | Not enough data | 9.2 (163 reviews) | Not enough data | 

#### Automation

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.6 (121 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.2 (148 reviews) | Not enough data | 
| **Call Scrubbing** | Not enough data | 8.7 (109 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.6 (6 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.7 (5 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Balto** | 9.4/10 | 246 |
| **Genesys Cloud CX** | N/A | N/A |
| **CallMiner Eureka** | 8.1/10 | 79 |

#### Call Analytics

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Call Recording** | 9.4 (205 reviews) | Not enough data | 8.8 (66 reviews) ✓ Verified | 
| **Machine Learning** | 9.4 (208 reviews) | Not enough data | 7.9 (57 reviews) ✓ Verified | 
| **Call Analysis** | 9.4 (220 reviews) | Not enough data | 8.9 (70 reviews) ✓ Verified | 
| **Lead Qualification** | Feature Not Available | Not enough data | 8.3 (49 reviews) ✓ Verified | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Customer Scoring** | Feature Not Available | Not enough data | 8.8 (61 reviews) ✓ Verified | 
| **Speech-to-Text** | 9.3 (200 reviews) | Not enough data | 8.3 (70 reviews) ✓ Verified | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Summarization** | 9.4 (135 reviews) | Not enough data | 8.4 (20 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.7 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 8.8 (8 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Balto** | 9.5/10 | 178 |
| **Genesys Cloud CX** | 8.2/10 | 194 |
| **CallMiner Eureka** | 8.3/10 | 108 |

#### Quality Assurance

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Evaluation** | 9.6 (165 reviews) | 8.8 (160 reviews) | 8.9 (95 reviews) | 
| **Calibration** | 9.5 (162 reviews) | 8.6 (150 reviews) | 8.5 (85 reviews) | 
| **Reports** | 9.5 (160 reviews) | 7.8 (161 reviews) | 8.2 (97 reviews) | 

#### Engagement

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Feedback** | 9.6 (170 reviews) | 8.5 (139 reviews) | 8.7 (93 reviews) | 
| **Dashboards** | 9.6 (164 reviews) | 8.2 (160 reviews) | 8.2 (96 reviews) | 
| **Training** | 9.5 (168 reviews) | 8.2 (148 reviews) | 8.4 (87 reviews) | 

#### Performance

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Integrations** | 9.5 (164 reviews) | 8.5 (155 reviews) | 8.0 (76 reviews) | 
| **Compliance** | 9.7 (167 reviews) | 9.0 (153 reviews) | 8.9 (92 reviews) | 

#### Generative AI

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Generation** | 9.3 (129 reviews) | 7.1 (33 reviews) | 7.7 (31 reviews) | 
| **AI Text Summarization** | 9.3 (128 reviews) | 7.5 (33 reviews) | 7.8 (31 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 8.3/10 | 525 |
| **CallMiner Eureka** | N/A | N/A |

#### Channels

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Voice** | Not enough data | 9.1 (357 reviews) ✓ Verified | Not enough data | 
| **Social** | Not enough data | 8.3 (209 reviews) | Not enough data | 
| **Web Chat** | Not enough data | 8.6 (242 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | Not enough data | 8.3 (207 reviews) ✓ Verified | Not enough data | 
| **Email** | Not enough data | 8.3 (242 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.9 (69 reviews) | Not enough data | 

#### Functions

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Session Routing** | Not enough data | 8.8 (394 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | Not enough data | 8.8 (403 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | Not enough data | 8.8 (342 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | Not enough data | 8.3 (238 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | Not enough data | 8.5 (245 reviews) ✓ Verified | Not enough data | 
| **IVR** | Not enough data | 9.1 (320 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | Not enough data | 8.8 (305 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | Not enough data | 8.6 (244 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (10 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.4 (12 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.7 (10 reviews) | Not enough data | 

#### Administrative

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (356 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | Not enough data | 8.8 (402 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 7.5 (441 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | Not enough data | 8.8 (289 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | Not enough data | 8.5 (262 reviews) | Not enough data | 

### Natural Language Generation (NLG)

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | N/A | N/A |
| **CallMiner Eureka** | N/A | N/A |

#### Data Ingestion

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Big Data Processing** | Not enough data | Not enough data | Not enough data | 
| **Unstructed Data Processing** | Not enough data | Not enough data | Not enough data | 
| **Processing of Various File Types** | Not enough data | Not enough data | Not enough data | 

#### Presentation

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Report Creation** | Not enough data | Not enough data | Not enough data | 
| **Charts and Graphs** | Not enough data | Not enough data | Not enough data | 
| **Tailored Content** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Programming Language Support** | Not enough data | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 9.1/10 | 47 |
| **CallMiner Eureka** | N/A | N/A |

#### Responses

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Personalization** | Not enough data | 9.2 (36 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 9.4 (36 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.6 (33 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | 9.1 (9 reviews) | Not enough data | 
| **Customer Interaction Automation** | Not enough data | 9.2 (11 reviews) | Not enough data | 
| **Lead Generation** | Not enough data | 8.3 (8 reviews) | Not enough data | 
| **Document Processing** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 9.1 (11 reviews) | Not enough data | 

#### Platform

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | 8.8 (35 reviews) | Not enough data | 
| **Integration** | Not enough data | 9.3 (37 reviews) | Not enough data | 
| **Human-In-The-Loop** | Not enough data | 9.1 (33 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 9.0 (10 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 9.2 (11 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 8.9 (9 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | 9.0 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.2 (6 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 8.7/10 | 75 |
| **CallMiner Eureka** | N/A | N/A |

#### Responses

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Customization** | Not enough data | 8.7 (60 reviews) | Not enough data | 
| **Control** | Not enough data | 8.8 (58 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 9.1 (60 reviews) | Not enough data | 
| **Menu bars** | Not enough data | 8.5 (61 reviews) | Not enough data | 
| **Drip sequences** | Not enough data | 8.3 (55 reviews) | Not enough data | 

#### Platform

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Live chat** | Not enough data | 9.0 (59 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.8 (64 reviews) | Not enough data | 
| **Branding** | Not enough data | 9.0 (56 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.6 (62 reviews) | Not enough data | 
| **A/B testing** | Not enough data | Feature Not Available | Not enough data | 
| **Role-based access** | Not enough data | 8.9 (62 reviews) | Not enough data | 
| **Collection of information** | Not enough data | 8.7 (57 reviews) | Not enough data | 

#### Generative AI

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (29 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.6 (29 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 8.4/10 | 202 |
| **CallMiner Eureka** | N/A | N/A |

#### Workforce Management

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Agent Availability** | Not enough data | 8.7 (173 reviews) | Not enough data | 
| **Skills Management** | Not enough data | 8.6 (163 reviews) | Not enough data | 
| **Shift Scheduling** | Not enough data | 8.5 (154 reviews) | Not enough data | 
| **Agent Self-Service** | Not enough data | 8.2 (151 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | 8.0 (119 reviews) | Not enough data | 

#### Administration

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Automation** | Not enough data | 8.1 (145 reviews) | Not enough data | 
| **Performance Analysis** | Not enough data | 8.5 (164 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.4 (172 reviews) | Not enough data | 
| **Forecasting** | Not enough data | 8.0 (145 reviews) | Not enough data | 
| **Intraday Management** | Not enough data | 8.5 (153 reviews) | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 9.2/10 | 27 |
| **CallMiner Eureka** | N/A | N/A |

#### Administration

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Access Control** | Not enough data | 9.2 (25 reviews) | Not enough data | 
| **Web Page Navigation** | Not enough data | 8.9 (24 reviews) | Not enough data | 
| **Real Time Assistance** | Not enough data | 9.2 (23 reviews) | Not enough data | 

#### Security

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Data Security** | Not enough data | 9.3 (24 reviews) | Not enough data | 
| **Data Masking** | Not enough data | 9.4 (23 reviews) | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 9.0/10 | 49 |
| **CallMiner Eureka** | N/A | N/A |

#### Messaging Channels

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **SMS Messaging** | Not enough data | 9.0 (31 reviews) | Not enough data | 
| **Email** | Not enough data | 9.2 (32 reviews) | Not enough data | 
| **Voice Messaging** | Not enough data | 9.2 (34 reviews) | Not enough data | 
| **Two way messaging** | Not enough data | 9.0 (33 reviews) | Not enough data | 

#### Administration

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Scheduling** | Not enough data | 9.0 (35 reviews) | Not enough data | 
| **Triggered Notifications** | Not enough data | 8.9 (33 reviews) | Not enough data | 
| **Segmentation** | Not enough data | 8.7 (33 reviews) | Not enough data | 
| **Integrations** | Not enough data | 9.0 (37 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 8.1/10 | 191 |
| **CallMiner Eureka** | N/A | N/A |

#### Platform

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Omnichannel** | Not enough data | 8.7 (153 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | 7.8 (132 reviews) | Not enough data | 
| **Queue Management** | Not enough data | 8.9 (168 reviews) | Not enough data | 
| **Call Routing** | Not enough data | 9.2 (171 reviews) | Not enough data | 
| **Call Back** | Not enough data | 8.8 (165 reviews) | Not enough data | 
| **IVR** | Not enough data | 9.2 (164 reviews) | Not enough data | 
| **Automatic Call Distribution** | Not enough data | 9.1 (165 reviews) | Not enough data | 

#### Generative AI

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (61 reviews) | Not enough data | 

#### Workforce Management

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | 8.9 (155 reviews) | Not enough data | 
| **Performance Evaluation** | Not enough data | 8.8 (152 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 5.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 5.6 (8 reviews) | Not enough data | 

#### Administrative

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Call Recording** | Not enough data | 9.1 (163 reviews) | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 8.3 (166 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 8.9/10 | 46 |
| **CallMiner Eureka** | N/A | N/A |

#### Customer Support

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Text** | Not enough data | 9.0 (35 reviews) | Not enough data | 
| **Speech** | Not enough data | 9.0 (37 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 8.5 (34 reviews) | Not enough data | 

#### Automation

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | 8.7 (33 reviews) | Not enough data | 
| **Customization** | Not enough data | 8.6 (37 reviews) | Not enough data | 
| **Intelligent Routing** | Not enough data | 9.1 (36 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Learning** | Not enough data | 9.0 (35 reviews) | Not enough data | 
| **Language** | Not enough data | 8.8 (35 reviews) | Not enough data | 
| **Conversational AI** | Not enough data | 9.0 (33 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 8.3/10 | 248 |
| **CallMiner Eureka** | N/A | N/A |

#### Generative AI

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (28 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.6 (28 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | Not enough data | 

#### Communication

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 8.6 (176 reviews) ✓ Verified | Not enough data | 
| **Notifications** | Not enough data | 8.5 (178 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | Not enough data | 8.4 (131 reviews) | Not enough data | 
| **In-App Messaging** | Not enough data | 8.5 (145 reviews) | Not enough data | 
| **Co-Browsing** | Not enough data | 8.4 (97 reviews) | Not enough data | 

####  Internal Use

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.4 (175 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Not enough data | 8.7 (168 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | Not enough data | 8.4 (129 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | Not enough data | 8.4 (145 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | Not enough data | 8.3 (141 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | Not enough data | 8.4 (138 reviews) ✓ Verified | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 8.7/10 | 47 |
| **CallMiner Eureka** | N/A | N/A |

#### Generative AI

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 6.9 (13 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.2 (13 reviews) | Not enough data | 

#### Process

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Mentions** | Not enough data | 8.3 (28 reviews) | Not enough data | 
| **Tickets** | Not enough data | 9.0 (31 reviews) | Not enough data | 
| **Macros** | Not enough data | 8.7 (29 reviews) | Not enough data | 

#### Channels

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Email** | Not enough data | 8.9 (33 reviews) | Not enough data | 
| **Social** | Not enough data | 8.9 (34 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 8.8 (35 reviews) | Not enough data | 
| **Phone** | Not enough data | 9.7 (37 reviews) | Not enough data | 
| **Text** | Not enough data | 9.1 (33 reviews) | Not enough data | 

#### Insight

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Surveys** | Not enough data | 9.3 (30 reviews) | Not enough data | 
| **Reporting** | Not enough data | 9.0 (37 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | 8.9 (33 reviews) | Not enough data | 
| **Help Desk** | Not enough data | 9.4 (31 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 7.5/10 | 28 |
| **CallMiner Eureka** | 8.2/10 | 36 |

#### Generative AI

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.5 (27 reviews) | 8.2 (36 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 8.3/10 | 70 |
| **CallMiner Eureka** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Call Management** | Not enough data | 8.5 (9 reviews) | Not enough data | 
| **Network monitoring** | Not enough data | 6.7 (8 reviews) | Not enough data | 
| **Integrations** | Not enough data | 7.6 (9 reviews) | Not enough data | 
| **Virtual PBX** | Not enough data | 8.1 (7 reviews) | Not enough data | 
| **SIP trunking services** | Not enough data | 7.9 (7 reviews) | Not enough data | 

#### Basic Communication

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Phone Calls** | Not enough data | 9.6 (65 reviews) | Not enough data | 
| **Video Calls** | Not enough data | 7.5 (44 reviews) | Not enough data | 
| **Instant Messaging** | Not enough data | 8.4 (52 reviews) | Not enough data | 
| **Screen Sharing** | Not enough data | 8.3 (46 reviews) | Not enough data | 
| **Conference Calls** | Not enough data | 8.8 (53 reviews) | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | 8.7 (54 reviews) | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Access

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Software Pairing** | Not enough data | 8.1 (54 reviews) | Not enough data | 
| **Browser Extension** | Not enough data | 7.9 (47 reviews) | Not enough data | 
| **Individual Download** | Not enough data | 7.8 (48 reviews) | Not enough data | 

#### Advanced Features

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Hold Music** | Not enough data | 8.9 (60 reviews) | Not enough data | 
| **Automated Attendants** | Not enough data | 8.6 (53 reviews) | Not enough data | 
| **VOiP Number** | Not enough data | 9.1 (61 reviews) | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 8.7/10 | 11 |
| **CallMiner Eureka** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | 8.5 (8 reviews) | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **Customizable speech** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Multiple voice actions** | Not enough data | 8.8 (8 reviews) | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | 8.8 (8 reviews) | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | 8.8 (8 reviews) | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 8.3/10 | 5 |
| **CallMiner Eureka** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 8.4/10 | 69 |
| **CallMiner Eureka** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.2 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | 

#### Calling

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Record Calls** | Not enough data | 9.4 (62 reviews) | Not enough data | 
| **Generate Location** | Not enough data | 8.6 (54 reviews) | Not enough data | 
| **Call Types** | Not enough data | 8.8 (60 reviews) | Not enough data | 
| **Click-to-Call** | Not enough data | 8.8 (60 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | 8.9 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.6 (57 reviews) | Not enough data | 
| **Information Locater** | Not enough data | 8.6 (57 reviews) | Not enough data | 
| **Record Prospect Data** | Not enough data | 8.4 (54 reviews) | Not enough data | 

#### Insights

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Notes** | Not enough data | 8.5 (55 reviews) | Not enough data | 
| **Daily Summary** | Not enough data | Feature Not Available | Not enough data | 
| **Automated Voicemails** | Not enough data | 8.5 (57 reviews) | Not enough data | 
| **Automated Emails** | Not enough data | 8.1 (52 reviews) | Not enough data | 
| **Sorts Prospects** | Not enough data | 8.1 (51 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | 8.1 (9 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Balto** | 9.4/10 | 172 |
| **Genesys Cloud CX** | N/A | N/A |
| **CallMiner Eureka** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Knowledge Base** | 9.4 (156 reviews) | Not enough data | Not enough data | 
| **Coaching Materials** | 9.5 (153 reviews) | Not enough data | Not enough data | 
| **Playbook Creation** | 9.3 (145 reviews) | Not enough data | Not enough data | 
| **Video Record** | Feature Not Available | Not enough data | Not enough data | 

#### Feedback

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Review** | 9.5 (143 reviews) | Not enough data | Not enough data | 
| **Scorecard** | 9.4 (153 reviews) | Not enough data | Not enough data | 
| **Coaching Card** | 9.4 (147 reviews) | Not enough data | Not enough data | 
| **Leaderboard** | 9.3 (148 reviews) | Not enough data | Not enough data | 
| **Real-Time Updates** | 9.3 (150 reviews) | Not enough data | Not enough data | 
| **Notifications** | 9.4 (151 reviews) | Not enough data | Not enough data | 
| **Competition** | 9.3 (147 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **AI Text Summarization** | 9.4 (84 reviews) | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 8.7/10 | 67 |
| **CallMiner Eureka** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.9 (43 reviews) | Not enough data | 
| **Native VoIP** | Not enough data | 9.3 (47 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | Not enough data | 9.1 (52 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | 8.6 (39 reviews) | Not enough data | 
| **Voicemail to SMS** | Not enough data | 8.1 (33 reviews) | Not enough data | 
| **File Sharing** | Not enough data | 8.2 (35 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | Not enough data | 9.2 (36 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | Not enough data | 8.9 (33 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Not enough data | Feature Not Available | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | 7.4/10 | 50 |
| **CallMiner Eureka** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 7.2 (20 reviews) | Not enough data | 
| **Contextual Response Generation** | Not enough data | 7.0 (22 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 7.1 (20 reviews) | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | 7.2 (20 reviews) | Not enough data | 
| **Multilingual Support** | Not enough data | 7.4 (22 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 6.9 (19 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 7.6 (19 reviews) | Not enough data | 
| **Escalation Handling** | Not enough data | 8.2 (20 reviews) | Not enough data | 
| **Workflow Optimization** | Not enough data | 8.4 (29 reviews) | Not enough data | 

#### Automation

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.6 (26 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.3 (20 reviews) | Not enough data | 
| **Document Processing** | Not enough data | 7.5 (19 reviews) | Not enough data | 

#### Autonomy

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 6.6 (22 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 6.7 (21 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 7.1 (21 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | 7.2 (20 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Balto** | N/A | N/A |
| **Genesys Cloud CX** | N/A | N/A |
| **CallMiner Eureka** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)

**Unique to Balto (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Natural Language Generation (NLG) Software](https://www.g2.com/categories/natural-language-generation-nlg)

**Unique to Genesys Cloud CX (18):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Software](https://www.g2.com/categories/contact-center), [Chatbots Software](https://www.g2.com/categories/chatbots), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to CallMiner Eureka (1):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)


---
## Reviewer Demographics

### By Company Size

| Segment | Balto | Genesys Cloud CX | CallMiner Eureka | 
|---|---|---|---|
| **Small-Business** | 24.4% | 13.8% | 12.8% | 
| **Mid-Market** | 49.9% | 46.1% | 49.3% | 
| **Enterprise** | 25.7% | 40.1% | 37.9% | 

### By Industry

#### Balto

- **Insurance:** 50.1%
- **Consumer Services:** 9.4%
- **Financial Services:** 5.1%
- **Telecommunications:** 4.2%
- **Hospital & Health Care:** 4.0%
- **Education Management:** 3.3%
- **Health, Wellness and Fitness:** 2.8%
- **Construction:** 1.7%
- **Accounting:** 1.5%
- **Real Estate:** 1.3%
- **Other:** 16.7%

#### Genesys Cloud CX

- **Information Technology and Services:** 10.9%
- **Financial Services:** 10.2%
- **Telecommunications:** 5.8%
- **Consumer Services:** 5.1%
- **Insurance:** 4.7%
- **Accounting:** 4.6%
- **Banking:** 4.4%
- **Computer Software:** 4.2%
- **Hospital & Health Care:** 3.7%
- **Retail:** 3.6%
- **Other:** 42.7%

#### CallMiner Eureka

- **Financial Services:** 24.0%
- **Insurance:** 7.8%
- **Telecommunications:** 6.0%
- **Hospital & Health Care:** 5.5%
- **Consumer Services:** 5.1%
- **Information Technology and Services:** 3.7%
- **Outsourcing/Offshoring:** 3.7%
- **Marketing and Advertising:** 3.2%
- **Oil & Energy:** 3.2%
- **Retail:** 2.8%
- **Other:** 35.0%

---
## Alternatives

### Alternatives to Balto

- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6662 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Fathom](https://www.g2.com/products/fathom-video/reviews) — 5.0/5 stars (6858 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (928 reviews)

### Alternatives to Genesys Cloud CX

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1594 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7341 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)

### Alternatives to CallMiner Eureka

- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) — 4.4/5 stars (89 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (394 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6662 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Creovai](https://www.g2.com/products/creovai/reviews) — 4.3/5 stars (200 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (439 reviews)

---
## Top Discussions

### Balto

- Title: [Can we make it capture keywords faster so it can keep up with our screen pops?](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) — 2 comments, 2 upvotes
  > **Top comment:** "Absolutely. "
- Title: [Has there been any thought of Balto in a higher-education context ?](https://www.g2.com/discussions/30243-has-there-been-any-thought-of-balto-in-a-higher-education-context) — 2 comments
  > **Top comment:** "Hi Adonis! 

Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I..."
- Title: [When was Balto created and for what industry was it originally intended for?](https://www.g2.com/discussions/when-was-balto-created-and-for-what-industry-was-it-originally-intended-for) — 1 comment, 1 upvote
  > **Top comment:** "Charles, thanks so much for your question! Most people are surprised to learn that the first industry Balto targeted was Home Improvement. 

We realized..."
- Title: [No questions.](https://www.g2.com/discussions/35606-no-questions) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Genesys Cloud CX

- Title: [Anyone integrated PureCloud with custom CRM?](https://www.g2.com/discussions/anyone-integrated-purecloud-with-custom-crm) — 5 comments, 1 upvote
  > **Top comment:** "No .
But you can use the chrome plugin and use cti by pushing url from this plugin.
don't know if it help."
- Title: [how do i reschedule emails or put them on hold?](https://www.g2.com/discussions/16240-how-do-i-reschedule-emails-or-put-them-on-hold) — 5 comments, 1 upvote
  > **Top comment:** "Best to comment on the Genesys Communities board for answers to these questions, and new features etc. "
- Title: [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) — 2 comments
  > **Top comment:** "Its a sales CRM tool. It's a good option for small businesses."
- Title: [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) — 2 comments
  > **Top comment:** "I collaborated by giving my opinion and observations."
- Title: [What does Zendesk software do?](https://www.g2.com/discussions/what-does-zendesk-software-do) — 2 comments
  > **Top comment:** "It is a ticketing Tool"

### CallMiner Eureka

- Title: [How can I keep the data label while exporting the dashboard in pdf format?](https://www.g2.com/discussions/31232-how-can-i-keep-the-data-label-while-exporting-the-dashboard-in-pdf-format) — 1 comment, 1 upvote
  > **Top comment:** "Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to..."
- Title: [How do I combine two components in one components?](https://www.g2.com/discussions/29444-how-do-i-combine-two-components-in-one-components) — 1 comment
  > **Top comment:** "Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team."
- Title: [Is there any way to increase the recognition accuracy?](https://www.g2.com/discussions/24999-is-there-any-way-to-increase-the-recognition-accuracy) — 1 comment, 1 upvote
  > **Top comment:** "Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/balto-vs-genesys-cloud-cx-vs-callminer-eureka)