Compare Balto and Convin.ai
At a Glance
Market Segments
Mid-Market (49.8% of reviews)
Enterprise (62.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Balto
Star Rating
(587)4.8 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Balto
Convin.ai
Star Rating
(548)4.7 out of 5
Market Segments
Enterprise (62.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Convin.ai
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Balto excels in user experience, particularly highlighting its ability to record customer interactions and generate instant notes after calls. This feature significantly streamlines workflow, allowing users to easily integrate notes into their ticketing systems.
- Users say that Balto's implementation process is notably efficient, with many praising the knowledgeable support team that ensures a smooth onboarding experience with minimal disruption to daily operations.
- Reviewers mention that Convin.ai offers a user-friendly interface that helps teams keep track of tasks effectively. This ease of use is particularly beneficial for organizations looking to manage multiple sales reps and their performance analytics.
- According to verified reviews, Balto outperforms Convin.ai in terms of overall satisfaction, with users appreciating its high ratings in areas like ease of setup and quality of support, which are crucial for maintaining productivity.
- Users highlight that while Convin.ai provides flexible reporting capabilities, Balto's advanced features, such as AI-driven call analysis and summarization, give it an edge in delivering actionable insights from customer interactions.
- G2 reviewers note that both products have strong support quality, but Balto's slightly higher ratings in this area suggest a more responsive and helpful support experience, which can be vital for teams needing quick resolutions to issues.
Pricing
Entry-Level Pricing
Balto
No pricing availableConvin.ai
No pricing availableFree Trial
Balto
No trial information availableConvin.ai
Free Trial is available
Ratings
Meets Requirements
9.5
418
9.3
515
Ease of Use
9.6
421
9.5
519
Ease of Setup
9.5
229
9.2
166
Ease of Admin
9.4
121
9.2
46
Quality of Support
9.6
406
9.6
514
Has the product been a good partner in doing business?
9.8
123
9.4
44
Product Direction (% positive)
9.8
384
9.8
509
Features by Category
Call Analytics
9.4
205
9.6
341
9.4
208
9.2
340
9.4
220
9.4
342
Feature Not Available
9.3
328
Artificial Intelligence - Conversation Intelligence
Feature Not Available
9.3
338
9.3
200
9.3
342
Not enough data
Not enough data
Generative AI
9.4
135
9.4
281
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.6
165
9.3
425
9.5
162
9.2
426
9.5
160
9.4
427
Engagement
9.6
170
9.4
428
9.6
164
9.5
427
9.5
168
9.3
422
Performance
9.5
164
9.4
427
9.7
167
9.3
427
Generative AI
9.3
129
9.3
302
9.3
128
9.3
302
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.6
266
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
Not enough data
9.5
153
Not enough data
9.3
145
Not enough data
Feature Not Available
Not enough data
Feedback
9.5
143
Not enough data
9.4
153
Not enough data
9.4
147
Not enough data
9.3
148
Not enough data
9.3
150
Not enough data
9.4
151
Not enough data
9.3
147
Not enough data
Generative AI
9.4
84
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto and Convin.ai are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
Balto is categorized as AI Customer Support Agents, AI Agents For Business Operations, Sales Coaching, and Natural Language Generation (NLG)
Convin.ai has no unique categories
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Convin.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.1%
Consumer Services
9.4%
Financial Services
5.1%
Telecommunications
4.2%
Hospital & Health Care
4.0%
Other
27.2%
Education Management
27.0%
Health, Wellness and Fitness
19.3%
Computer Games
12.8%
Insurance
10.2%
Consumer Services
3.9%
Other
26.8%
Alternatives
Discussions
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
When was Balto created and for what industry was it originally intended for?
1 Comment
MB
Charles, thanks so much for your question! Most people are surprised to learn that the first industry Balto targeted was Home Improvement.
We realized...Read more
Convin.ai has no more discussions with answers
