Compare Balto and CallMiner Eureka 
At a Glance
Market Segments
Mid-Market (49.9% of reviews)
Mid-Market (48.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Balto
Star Rating
(580)4.8 out of 5
Market Segments
Mid-Market (49.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaltoCallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Balto excels in ease of use, with users highlighting its user-friendly interface that allows for easy navigation through applicable scripts during calls. This feature significantly enhances the overall user experience compared to CallMiner Eureka, which has received feedback indicating some challenges in matching specific workflow needs.
- Users say that Balto's implementation process stands out as exceptional, with many praising the knowledgeable and efficient support team that ensures a smooth onboarding experience. In contrast, CallMiner Eureka has not received recent reviews that reflect similar satisfaction with its setup process, indicating potential areas for improvement.
- Reviewers mention that Balto provides quick and efficient call recording and note generation, allowing users to easily copy and paste interaction notes into their systems. This time-saving feature is particularly appreciated, while CallMiner Eureka is noted for its ability to transform customer interactions into actionable insights, though it may not offer the same level of immediacy in note-taking.
- According to verified reviews, CallMiner Eureka shines in its ability to deliver deep insights from customer interactions, with users valuing its capability to link conversations to actionable outcomes. However, Balto's focus on real-time support and script navigation may appeal more to users looking for immediate assistance during calls.
- G2 reviewers highlight that Balto has a higher overall satisfaction rating, reflecting its strong performance across various metrics, including support quality and user experience. CallMiner Eureka, while still respected, has lower scores in these areas, suggesting that users may find Balto to be a more reliable partner in their day-to-day operations.
- Users report that both products cater well to mid-market segments, but Balto's recent surge in user feedback indicates a growing community that appreciates its features and support. CallMiner Eureka, while established, has seen less recent engagement, which may affect its perceived relevance in the current market landscape.
Pricing
Entry-Level Pricing
Balto
No pricing availableCallMiner Eureka
No pricing availableFree Trial
Balto
No trial information availableCallMiner Eureka
No trial information availableRatings
Meets Requirements
9.5
413
8.7
175
Ease of Use
9.6
416
8.3
176
Ease of Setup
9.6
224
7.6
107
Ease of Admin
9.4
120
8.1
110
Quality of Support
9.6
401
9.0
171
Has the product been a good partner in doing business?
9.8
122
9.4
116
Product Direction (% positive)
9.8
379
9.7
175
Features by Category
Call Analytics
9.4
204
8.7
63
|
Verified
9.4
208
7.9
57
|
Verified
9.4
219
8.8
67
|
Verified
Feature Not Available
8.3
49
|
Verified
Artificial Intelligence - Conversation Intelligence
Feature Not Available
8.8
60
|
Verified
9.3
200
8.2
67
|
Verified
Not enough data
Not enough data
Generative AI
9.4
134
8.3
19
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Quality Assurance
9.6
165
8.8
92
9.5
162
8.5
85
9.5
160
8.2
93
Engagement
9.6
169
8.6
92
9.6
164
8.1
93
9.5
167
8.4
87
Performance
9.5
164
8.0
74
9.7
165
8.8
91
Generative AI
9.4
128
7.7
31
9.3
128
7.7
30
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.2
36
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
Not enough data
9.5
152
Not enough data
9.3
145
Not enough data
Feature Not Available
Not enough data
Feedback
9.5
143
Not enough data
9.4
153
Not enough data
9.4
146
Not enough data
9.3
148
Not enough data
9.3
150
Not enough data
9.4
151
Not enough data
9.3
147
Not enough data
Generative AI
9.4
83
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Balto and CallMiner Eureka are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
Balto is categorized as AI Customer Support Agents, AI Agents For Business Operations, Sales Coaching, and Natural Language Generation (NLG)
CallMiner Eureka has no unique categories
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.5%
Consumer Services
9.2%
Financial Services
5.2%
Telecommunications
4.3%
Hospital & Health Care
3.7%
Other
27.2%
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Alternatives
Discussions
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
When was Balto created and for what industry was it originally intended for?
1 Comment
MB
Charles, thanks so much for your question! Most people are surprised to learn that the first industry Balto targeted was Home Improvement.
We realized...Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
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