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Compare Balto and Calabrio ONE 
Featured Products
At a Glance
Market Segments
Mid-Market (49.6% of reviews)
Mid-Market (55.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Balto
Star Rating
(573)4.8 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaltoCalabrio ONE
Star Rating
(377)4.5 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONESummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Calabrio ONE excels in user-friendliness, with many users appreciating its intuitive interface for checking schedules and managing tasks. This ease of use is a significant advantage for teams looking to streamline their daily operations.
- Users say Balto stands out for its speed and responsiveness, particularly with its talking prompts that help agents handle unexpected objections. Reviewers highlight the value of its Spanish prompts, which have directly contributed to successful deal conversions.
- According to verified reviews, Calabrio ONE is praised for its high accuracy in workforce management, allowing users to confidently rely on it for adherence and reporting needs. This reliability is crucial for businesses that depend on precise data for decision-making.
- Reviewers mention that Balto's seamless integration into the agent's workflow is a game-changer, as it actively listens and provides coaching suggestions in real-time. This feature enhances performance and ensures compliance, making it a valuable tool for client-facing communication.
- G2 reviewers highlight that while Calabrio ONE has a solid market presence, it faces challenges in overall satisfaction compared to Balto, which boasts higher ratings in areas like support quality and ease of setup. This difference may influence teams looking for a more supportive onboarding experience.
- Users report that Balto's customizable Notetaker feature is particularly beneficial, as it pulls necessary information efficiently, aiding in skill improvement. This level of customization is a strong point for teams that prioritize tailored solutions in their communication strategies.
Pricing
Entry-Level Pricing
Balto
No pricing availableCalabrio ONE
No pricing availableFree Trial
Balto
No trial information availableCalabrio ONE
No trial information availableRatings
Meets Requirements
9.5
410
8.8
302
Ease of Use
9.6
413
9.0
310
Ease of Setup
9.6
222
8.6
217
Ease of Admin
9.4
120
8.5
142
Quality of Support
9.6
398
9.0
286
Has the product been a good partner in doing business?
9.8
122
8.8
143
Product Direction (% positive)
9.8
376
9.1
298
Features by Category
Call Analytics
9.4
204
Not enough data
9.4
208
Not enough data
9.4
219
Not enough data
Feature Not Available
Not enough data
Artificial Intelligence - Conversation Intelligence
Feature Not Available
Not enough data
9.3
200
Not enough data
Not enough data
Not enough data
Generative AI
9.4
134
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.6
165
9.3
75
9.5
162
8.9
74
9.5
159
9.0
76
Engagement
9.6
168
8.7
77
9.6
163
9.2
75
9.5
165
9.1
73
Performance
9.5
163
8.6
69
9.7
165
9.2
75
Generative AI
9.4
128
9.3
23
9.4
128
9.1
23
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.1
146
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.2
148
|
Verified
Not enough data
8.8
140
|
Verified
Not enough data
8.3
137
Administration
Not enough data
8.7
145
|
Verified
Not enough data
8.9
145
|
Verified
Not enough data
8.7
149
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.8
145
|
Verified
Feedback Management
Not enough data
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Feedback Analysis
Not enough data
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Feedback Sources
Not enough data
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
Not enough data
9.5
152
Not enough data
9.3
145
Not enough data
Feature Not Available
Not enough data
Feedback
9.5
143
Not enough data
9.4
153
Not enough data
9.4
146
Not enough data
9.3
148
Not enough data
9.3
150
Not enough data
9.4
151
Not enough data
9.3
147
Not enough data
Generative AI
9.4
83
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
75
Not enough data
8.4
71
Not enough data
8.5
75
Not enough data
8.9
75
Not enough data
9.1
77
Not enough data
8.4
77
Not enough data
8.6
75
Not enough data
8.3
75
Workforce Management Platform Features
Not enough data
8.9
82
Not enough data
9.1
87
Not enough data
9.1
86
Not enough data
9.0
85
Not enough data
8.8
78
Not enough data
8.6
80
Not enough data
8.9
85
Not enough data
8.8
83
Not enough data
8.2
82
Not enough data
7.9
77
Categories
Categories
Shared Categories
Balto and Calabrio ONE are categorized as Contact Center Quality Assurance and Speech Analytics
Unique Categories
Balto is categorized as AI Customer Support Agents, AI Agents For Business Operations, Conversation Intelligence, Sales Coaching, and Natural Language Generation (NLG)
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Workforce, and Workforce Management
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
50.7%
Consumer Services
9.3%
Financial Services
5.2%
Telecommunications
4.1%
Hospital & Health Care
3.5%
Other
27.1%
Consumer Services
13.0%
Hospital & Health Care
11.6%
Financial Services
11.0%
Telecommunications
6.8%
Information Technology and Services
6.5%
Other
51.0%
Alternatives
Discussions
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
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