# Agentforce Field Service (formerly Salesforce Field Service) vs Badger Maps Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Badger Maps excels in **ease of use** , with many users highlighting its intuitive interface and helpful features like the filter system for sorting accounts. This makes it particularly appealing for small businesses looking for a straightforward solution.
- **Users say** that Agentforce Field Service (formerly Salesforce Field Service) significantly enhances operational efficiency, with features like **autonomous dispatch** that allow the software to proactively manage tasks without waiting for human input. This capability has transformed how businesses handle their field operations.
- **Reviewers mention** that Badger Maps offers a **free trial** , making it accessible for small businesses to test the software before committing. This flexibility is a strong point for users who are cautious about investing in new tools.
- **According to verified reviews** , Agentforce Field Service has a robust **management system** that has improved ground operations and customer service significantly. Users appreciate how it has reduced inconsistencies and streamlined processes, which is crucial for mid-market companies.
- **G2 reviewers highlight** that while Badger Maps has a higher score in **quality of support** , Agentforce Field Service still provides solid assistance, though some users feel it could be more responsive. This difference may influence users who prioritize customer support in their decision-making.
- **Users report** that Badger Maps integrates well with **Google Maps** , which enhances its usability for tracking outreach and managing accounts. This integration is particularly beneficial for sales teams that rely on location-based data for their operations.



| | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,045 | 327 | 
| **Largest Market Segment** | Mid-Market (42.8% of reviews) | Small-Business (66.8% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | Free Trial 1 Users | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Scheduling Management (103 reviews)
- Ease of Use (63 reviews)

Cons:
- Learning Curve (84 reviews)
- Improvement Needed (74 reviews)

### Badger Maps

Pros:
- Ease of Use (70 reviews)
- Mapping Features (48 reviews)

Cons:
- Routing Issues (17 reviews)
- Mapping Issues (16 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 9.1 (231 reviews) | 
  | **Ease of Use** | 8.4 (785 reviews) | 9.1 (237 reviews) | 
  | **Ease of Setup** | 7.8 (653 reviews) | 9.1 (120 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 9.5 (39 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 9.6 (224 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.6 (39 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 9.5 (217 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Badger Maps

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial 1 Users

Key Features:
- Try out Badger Maps for Free
- No Credit Card Required

[Browse all 3 editions](https://www.g2.com/products/badger-maps/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Badger Maps** | N/A | N/A |

#### Reports

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### GIS

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Badger Maps** | N/A | N/A |

#### Data Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Data Capture** | Not enough data | Not enough data | 
| **Data Storage** | Not enough data | Not enough data | 
| **Data Manipulation** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 

#### Map Creation

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Geocoding** | Not enough data | Not enough data | 
| **Buffer Zone Query** | Not enough data | Not enough data | 
| **Overlaying** | Not enough data | Not enough data | 
| **Publishing** | Not enough data | Not enough data | 

#### Analysis

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Spatial Analysis** | Not enough data | Not enough data | 
| **Reporting ** | Not enough data | Not enough data | 
| **Real-Time Streaming ** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Badger Maps** | N/A | N/A |

#### Cartography

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Map Design** | Not enough data | Not enough data | 
| **Vector Mapping ** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Overlaying** | Not enough data | Not enough data | 

#### Analysis

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Predictive Analysis** | Not enough data | Not enough data | 
| **Distance Analysis ** | Not enough data | Not enough data | 
| **Spatial Analysis** | Not enough data | Not enough data | 
| **Data Stream** | Not enough data | Not enough data | 

#### Reporting

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **WYSIWYG Design** | Not enough data | Not enough data | 
| **API Integrations** | Not enough data | Not enough data | 

### Route Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Badger Maps** | 8.5/10 | 60 |

#### Routing

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Master Routing** | Not enough data | 8.8 (57 reviews) | 
| **Default Routes** | Not enough data | 8.5 (55 reviews) | 
| **Route Assignment** | Not enough data | 8.5 (55 reviews) | 

#### Scheduling

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Master Schedule** | Not enough data | 8.4 (55 reviews) | 
| **Constraints** | Not enough data | 7.7 (53 reviews) | 
| **Adjustments** | Not enough data | 8.2 (53 reviews) | 
| **ETA** | Not enough data | 8.4 (55 reviews) | 

#### Optimization

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Priorities** | Not enough data | 8.9 (54 reviews) | 
| **Real Time** | Not enough data | 9.1 (55 reviews) | 
| **Dynamic Routing** | Not enough data | 8.8 (53 reviews) | 

#### Analytics

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Performance** | Not enough data | 8.6 (52 reviews) | 
| **Time & Costs** | Not enough data | 8.1 (53 reviews) | 
| **Productivity** | Not enough data | 8.6 (52 reviews) | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Badger Maps** | 8.5/10 | 166 |

#### Territory Mapping

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Custom Territory Mapping** | Not enough data | 9.1 (137 reviews) | 
| **Strategic Selling** | Not enough data | 8.3 (112 reviews) | 
| **Automatic Rep Assignment** | Not enough data | 7.5 (96 reviews) | 

#### Route Planning

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Lead Priority** | Not enough data | 8.5 (117 reviews) | 
| **Optimized Sales Routes** | Not enough data | 9.3 (155 reviews) | 
| **Map Directions** | Not enough data | 9.3 (141 reviews) | 

#### Sales Performance Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Gamification** | Not enough data | Feature Not Available | 
| **Performance Dashboards** | Not enough data | 7.9 (104 reviews) | 
| **Sales Rep Tracker** | Not enough data | 7.8 (104 reviews) | 

#### Presentation and Forms

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Video and Interactive Media** | Not enough data | Feature Not Available | 
| **Digital Contracts** | Not enough data | Feature Not Available | 
| **E-signature** | Not enough data | Feature Not Available | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **Badger Maps** | 4.8/10 | 10 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | 3.9 (6 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | 3.9 (6 reviews) | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Calendar** | 8.6 (294 reviews) | 5.0 (9 reviews) | 
| **Dispatch** | 8.6 (288 reviews) | 6.3 (9 reviews) | 
| **Roles** | 8.6 (278 reviews) | 5.9 (9 reviews) | 
| **Booking** | 8.4 (270 reviews) | Feature Not Available | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Employee Communication** | 8.5 (279 reviews) | Feature Not Available | 
| **Client Notifications** | 8.5 (273 reviews) | Feature Not Available | 
| **Field Sales** | 8.4 (225 reviews) | 4.0 (7 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 6.3 (9 reviews) | 
| **Analytics** | 8.6 (274 reviews) | Feature Not Available | 
| **Invoicing** | 8.2 (224 reviews) | Feature Not Available | 
| **CRM Integrations** | 8.7 (242 reviews) | 4.8 (7 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (74 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Badger Maps** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Badger Maps (5):** [Field Sales Software](https://www.g2.com/categories/field-sales), [GIS Software](https://www.g2.com/categories/gis), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Route Planning Software](https://www.g2.com/categories/route-planning-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Badger Maps | 
|---|---|---|
| **Small-Business** | 21.6% | 66.8% | 
| **Mid-Market** | 42.8% | 25.7% | 
| **Enterprise** | 35.7% | 7.6% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 4.9%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.3%
- **Telecommunications:** 4.3%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### Badger Maps

- **Medical Devices:** 9.8%
- **Wholesale:** 7.4%
- **Construction:** 6.7%
- **Automotive:** 5.1%
- **Food & Beverages:** 4.4%
- **Health, Wellness and Fitness:** 3.7%
- **Medical Practice:** 3.4%
- **Insurance:** 3.4%
- **Pharmaceuticals:** 3.0%
- **Information Technology and Services:** 2.7%
- **Other:** 50.5%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (371 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (145 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (359 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (408 reviews)

### Alternatives to Badger Maps

- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (284 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (433 reviews)
- [SPOTIO](https://www.g2.com/products/spotio/reviews) — 4.5/5 stars (386 reviews)
- [Map My Customers](https://www.g2.com/products/map-my-customers/reviews) — 4.5/5 stars (143 reviews)
- [Esri ArcGIS](https://www.g2.com/products/esri-arcgis/reviews) — 4.5/5 stars (539 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4807 reviews)
- [BatchGeo](https://www.g2.com/products/batchgeo/reviews) — 4.7/5 stars (1047 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (371 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (961 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Badger Maps

- Title: [Are Badger maps free?](https://www.g2.com/discussions/are-badger-maps-free) — 3 comments
  > **Top comment:** "No. The cost is $59.99 monthly. "
- Title: [What is the best route planning software?](https://www.g2.com/discussions/what-is-the-best-route-planning-software) — 3 comments
  > **Top comment:** "Badger is the best!"
- Title: [i am unable to get a logged in badger screen shot into the survey](https://www.g2.com/discussions/i-am-unable-to-get-a-logged-in-badger-screen-shot-into-the-survey) — 2 comments, 1 upvote
  > **Top comment:** "unable to upload signed in Badger Map"
- Title: [How does Badger app work?](https://www.g2.com/discussions/how-does-badger-app-work) — 2 comments
  > **Top comment:** "finding shop locations"
- Title: [How does route planning software work?](https://www.g2.com/discussions/how-does-route-planning-software-work) — 1 comment
  > **Top comment:** "It’s super cool- not only can you build routes you can clip optimize and make the most time efficient route.  You can customize how long you want meetings..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-badger-maps)