Compare Agentforce Field Service (formerly Salesforce Field Service) and Badger Maps 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Free Trial 1 Users
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansBadger Maps
Star Rating
(317)4.7 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Users
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Badger Maps excels in ease of use, with users appreciating its intuitive interface and features like the lasso tool for territory creation. One user mentioned, "I find Badger Maps easy to use and very intuitive for my needs," highlighting its straightforward functionality.
- Users say Salesforce Field Service stands out for its smart scheduling and real-time visibility, which are crucial for efficient field operations. Reviewers noted that it "excels in smart scheduling" and integrates seamlessly with the Salesforce platform, making it a powerful tool for managing field teams.
- According to verified reviews, Badger Maps offers a quick implementation process, with users noting that the initial setup was "fairly easy." This is particularly beneficial for small businesses looking to get started without extensive training.
- Reviewers mention that Salesforce Field Service provides a comprehensive mobile app for technicians, which enhances productivity on the go. Users highlighted that having all important information in one location simplifies planning and dispatching tasks.
- G2 reviewers report that while Badger Maps is favored for its visual mapping capabilities, it may not meet the complex needs of larger organizations as effectively as Salesforce Field Service, which is designed for mid-market and enterprise-level users.
- Users say that Badger Maps shines in its customer support, with high ratings for responsiveness and helpfulness. One user expressed satisfaction with the support, stating, "Using Badger Maps is very timely," indicating a strong partnership in business operations.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Badger Maps
Free Trial
Free Trial
1 Users
- Try out Badger Maps for Free
- No Credit Card Required
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableBadger Maps
Free Trial is available
Ratings
Meets Requirements
8.6
349
9.1
226
Ease of Use
8.4
739
9.1
231
Ease of Setup
7.8
606
9.1
114
Ease of Admin
8.3
170
9.5
39
Quality of Support
8.6
339
9.6
219
Has the product been a good partner in doing business?
8.7
163
9.6
39
Product Direction (% positive)
9.0
342
9.5
214
Features by Category
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Map Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Routing
Not enough data
8.8
56
Not enough data
8.5
55
Not enough data
8.5
55
Scheduling
Not enough data
8.4
55
Not enough data
7.7
53
Not enough data
8.2
53
Not enough data
8.3
53
Optimization
Not enough data
8.9
54
Not enough data
9.1
54
Not enough data
8.8
53
Analytics
Not enough data
8.6
52
Not enough data
8.0
52
Not enough data
8.6
52
Territory Mapping
Not enough data
9.1
136
Not enough data
8.3
111
Not enough data
7.5
96
Route Planning
Not enough data
8.5
116
Not enough data
9.3
151
Not enough data
9.3
141
Sales Performance Management
Not enough data
Feature Not Available
Not enough data
7.9
104
Not enough data
7.8
104
Presentation and Forms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
7.9
152
3.9
6
7.5
150
3.9
6
Before the Job
8.5
276
5.0
9
8.6
270
6.3
9
8.6
276
5.9
9
8.4
268
Feature Not Available
On the Job
Feature Not Available
Feature Not Available
8.5
273
Feature Not Available
Feature Not Available
Feature Not Available
8.5
274
Feature Not Available
8.4
226
4.0
7
After the Job
8.6
278
6.3
9
8.6
272
Feature Not Available
8.2
226
Feature Not Available
8.7
227
4.8
7
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and Badger Maps are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Badger Maps is categorized as Field Sales, GIS, Salesforce AppExchange Apps, Location Intelligence, and Route Planning
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Badger Maps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Medical Devices
10.0%
Wholesale
7.6%
Construction
6.9%
Automotive
5.2%
Food & Beverages
4.5%
Other
66.0%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
How does Badger app work?
2 Comments
BM
Badger Maps is a route planner for field sales teams. With features for territory management and route optimization, Badger Maps is an all-in-one sales tool...Read more
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