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At a Glance
Market Segments
Mid-Market (47.2% of reviews)
Mid-Market (41.1% of reviews)
Entry-Level Pricing
Free Per Month
$9.00 1 user Per Month
Backlog
Star Rating
(382)4.6 out of 5
Market Segments
Mid-Market (47.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 4 pricing plansSmartsheet
Star Rating
(21,368)4.4 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 1 user Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Backlog excels in ease of use, scoring 9.3 compared to Smartsheet's 8.4. Reviewers mention that Backlog's intuitive interface and streamlined task management features make it easier for teams to adopt and utilize effectively.
- Reviewers mention that Backlog offers superior support quality, with a score of 9.1 versus Smartsheet's 8.3. Users appreciate the responsive customer service and comprehensive documentation provided by Backlog, which enhances their overall experience.
- Users on G2 highlight Backlog's task prioritization capabilities, scoring 9.3 compared to Smartsheet's 8.5. Reviewers say that Backlog's clear visual indicators for task importance help teams focus on what matters most, improving project efficiency.
- G2 users report that Backlog's ease of setup is a standout feature, scoring 9.5 against Smartsheet's 8.3. Reviewers mention that the quick onboarding process allows teams to get started without extensive training or configuration.
- Reviewers mention that Backlog's project mapping and GANTT chart features score 8.8, outperforming Smartsheet's 8.4. Users appreciate the visual representation of project timelines, which aids in better planning and resource allocation.
- Users say that Backlog shines in its ability to handle recurring tasks, scoring 8.9 compared to Smartsheet's 8.1. Reviewers highlight that this feature simplifies project management by automating repetitive tasks, saving time and reducing errors.
Pricing
Entry-Level Pricing
Backlog
Free
Free
Per Month
For small projects
Up to 10 users
- 10 users
- 1 project
- 100 MB storage
Smartsheet
Pro
$9.00
1 user Per Month
For people and teams that want to track, share, and manage projects.
Includes:
- Up to 10 editors (paid license required to edit)
- Unlimited free viewers
- Unlimited sheets, reports, and forms
Free Trial
Backlog
Free Trial is available
Smartsheet
Free Trial is available
Ratings
Meets Requirements
9.1
301
8.5
18,087
Ease of Use
9.3
303
8.4
18,325
Ease of Setup
9.5
205
8.3
10,119
Ease of Admin
8.8
72
8.5
7,594
Quality of Support
9.1
261
8.3
13,999
Has the product been a good partner in doing business?
8.8
66
8.6
7,044
Product Direction (% positive)
9.2
294
8.6
17,580
Features by Category
Tasks
9.3
117
8.7
10040
|
Verified
9.1
116
8.8
10046
|
Verified
9.1
113
8.5
9775
|
Verified
8.9
110
8.4
9452
|
Verified
8.6
112
8.1
9259
|
Verified
8.7
111
Feature Not Available
8.9
112
8.1
9327
|
Verified
8.9
109
8.0
8791
|
Verified
Projects
8.9
108
8.6
9270
|
Verified
8.7
109
8.3
8621
|
Verified
8.8
109
8.2
8732
|
Verified
8.8
108
8.0
8650
|
Verified
8.9
109
8.2
8818
|
Verified
8.7
108
7.6
7592
|
Verified
9.0
108
8.0
8291
|
Verified
8.6
107
8.0
8850
|
Verified
8.6
107
7.8
7832
|
Verified
8.7
108
7.6
7436
|
Verified
8.7
106
7.6
7256
|
Verified
Resource Management
8.9
106
7.6
7731
|
Verified
8.9
106
7.6
7799
|
Verified
8.9
105
8.1
8430
|
Verified
Project Monitoring
8.9
106
7.8
7444
|
Verified
8.8
107
7.7
7553
|
Verified
8.9
107
8.2
8596
|
Verified
Generative AI
8.3
57
6.0
3055
8.4
57
6.1
3040
Agentic AI - Project Management
10.0
7
5.5
918
10.0
7
5.9
919
10.0
7
5.7
911
9.8
7
5.7
910
10.0
7
5.6
910
10.0
7
5.6
906
10.0
7
5.8
908
Portfolio Management
Not enough data
7.9
4811
Not enough data
8.5
5516
Not enough data
8.0
4997
Not enough data
7.7
4601
Project Management
Not enough data
8.2
5417
Not enough data
8.3
5494
Not enough data
7.7
4621
Resource Management
Not enough data
7.8
4752
Not enough data
7.8
4821
Not enough data
7.9
4771
Data & Analytics
Not enough data
8.0
4982
Not enough data
8.0
5160
Not enough data
8.2
5074
Not enough data
7.5
4444
Strategy - Project and Portfolio Management
Not enough data
6.7
2050
Not enough data
7.6
2081
Not enough data
7.9
2059
Not enough data
7.6
2057
Not enough data
7.8
2051
Not enough data
7.6
2051
Not enough data
7.2
2032
Not enough data
7.6
2046
Not enough data
7.5
2034
Not enough data
7.8
2039
Setup
Not enough data
8.3
5149
Not enough data
Feature Not Available
Not enough data
8.1
5015
Not enough data
8.5
5384
Management
Not enough data
Feature Not Available
Not enough data
8.1
4647
Not enough data
7.5
4363
Generative AI
Not enough data
6.3
1814
Agentic AI - Workflow Management
Not enough data
5.8
404
Not enough data
5.9
407
Not enough data
5.9
402
Not enough data
5.9
398
Not enough data
5.9
397
Not enough data
5.8
399
Not enough data
6.1
400
Bug Reporting
9.0
144
Not enough data
9.0
143
Not enough data
9.1
153
Not enough data
Bug Monitoring
Feature Not Available
Not enough data
9.1
155
Not enough data
9.1
148
Not enough data
Agentic AI - Bug Tracking
9.8
8
Not enough data
10.0
8
Not enough data
10.0
8
Not enough data
Functionality
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
Not enough data
8.3
1037
Not enough data
8.7
1226
Not enough data
8.5
1167
Not enough data
8.0
1005
Not enough data
8.6
1166
Not enough data
8.7
1192
Content Planning
Not enough data
8.6
1185
Not enough data
8.9
1236
Not enough data
8.6
1117
Marketing Campaign Performance
Not enough data
8.0
882
Not enough data
8.4
1033
Agentic AI - Marketing Calendar
Not enough data
5.1
43
Not enough data
5.2
45
Not enough data
5.1
45
Not enough data
5.0
45
Other Features
Not enough data
7.9
987
Not enough data
8.3
1015
Task Creation
9.2
84
8.7
7304
9.1
84
8.8
7385
9.1
84
8.3
6917
9.2
83
7.8
6110
Task Management
9.3
84
8.5
7064
9.1
84
8.5
6973
9.0
84
8.1
6632
9.0
83
8.2
6460
Generative AI
8.4
37
6.2
2411
8.6
37
6.2
2413
Automation
8.8
46
8.5
4242
8.9
47
8.3
4197
9.1
47
8.1
3928
Administration
9.3
47
8.2
4097
9.2
47
8.1
3880
9.6
47
8.8
4095
Project management
9.4
48
8.7
4162
9.1
46
8.2
3890
9.2
47
8.6
4173
9.3
47
8.3
4021
9.1
47
8.4
3942
9.0
47
8.0
3619
9.6
47
8.3
4060
Workload
9.3
48
8.0
3690
9.4
48
8.3
3931
9.2
48
8.0
3734
9.2
46
7.9
3549
Communication & Collaboration
9.4
47
8.1
3719
9.2
46
8.3
3914
9.3
46
8.8
4109
Cost Management
9.1
46
7.7
3424
9.2
46
7.8
3418
9.3
46
7.5
3229
Integration
9.0
46
7.4
3271
9.1
46
7.4
3321
9.2
45
7.4
3352
Generative AI
8.7
24
6.5
1651
8.8
24
6.5
1657
Agentic AI - Work Management
Not enough data
5.8
361
Not enough data
6.0
360
Not enough data
5.8
360
Not enough data
5.8
358
Communication
8.1
66
7.2
5662
8.4
68
7.6
6044
8.1
66
7.5
5800
8.6
65
7.7
5826
8.4
64
Feature Not Available
Content & Documents
8.4
67
8.4
7178
8.6
71
8.4
7123
8.4
71
8.0
6868
8.4
68
7.8
6093
Controls
8.5
68
8.0
6467
8.4
65
7.6
5485
8.6
69
8.2
6798
8.4
63
Feature Not Available
8.3
63
7.9
6081
Project Management
9.2
73
8.8
7420
9.1
69
8.7
7293
9.0
69
8.6
7158
8.6
65
7.9
6145
Remote Collaboration
8.7
67
8.4
6555
8.9
67
8.5
6736
8.7
65
8.4
6628
8.0
63
Feature Not Available
Generative AI
6.7
30
6.3
2270
6.7
30
6.3
2274
Agentic AI - Project Collaboration
Not enough data
5.7
426
Not enough data
5.6
426
Categories
Categories
Shared Categories
Backlog and Smartsheet are categorized as Project Collaboration, Task Management, Project Management, and Work Management
Unique Categories
Backlog is categorized as Version Control Hosting and Bug Tracking
Smartsheet is categorized as Marketing Calendar, Privacy Impact Assessment (PIA), Workflow Management, and Project and Portfolio Management
Reviews
Reviewers' Company Size
Backlog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartsheet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
46.3%
Computer Software
19.2%
Hospital & Health Care
2.4%
Marketing and Advertising
2.1%
Retail
1.5%
Other
28.6%
Information Technology and Services
7.6%
Construction
7.2%
Hospital & Health Care
5.2%
Marketing and Advertising
4.6%
Computer Software
4.6%
Other
70.7%
Discussions
When we can add more field in bug Life cycle ?
1 Comment
JT
Hi Pankaj,
Thank you for your feedback! Currently, the customisation status field is not available. We will share your feedback with the Dev team and...Read more
How do I use this app with other apps like this?
1 Comment
JT
Hi Akshay,
Backlog offers direct integrations - https://backlog.com/integrations/. If the apps you are looking at is not in the integration list, we...Read more
Can I attach documents like snip the screen area and click done.
1 Comment
JT
Hi Yashika,
Do you mean auto attached the screenshot? In Backlog, you can drag and drop files or select files to attach them. Read more
What can smartsheet be used for?
57 Comments
WA
It has a wide range of functionalities for project management or even asset management. Read more
Why is smartsheet bad?
34 Comments
NK
Complexity: Smartsheet has a fairly steep learning curve, especially for users who are not tech-savvy or unfamiliar with project management tools.
Limited...Read more
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