Compare Backlog and Request Tracker 
Featured Products
At a Glance
Market Segments
Mid-Market (46.1% of reviews)
Enterprise (44.4% of reviews)
Entry-Level Pricing
Free Per Month
$25.00 1 User Per Month
Backlog
Star Rating
(432)4.6 out of 5
Market Segments
Mid-Market (46.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 4 pricing plansRequest Tracker
Star Rating
(10)3.8 out of 5
Market Segments
Enterprise (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Backlog excels in user experience, with many users appreciating its intuitive interface and efficient task management features. One user highlighted how Backlog helps organize issues and requirements, making project management smoother.
- Users say that Request Tracker offers valuable insights and automation capabilities, which can streamline workflows. However, some find its authorization system complex, indicating that it may not be the most beginner-friendly option.
- Reviewers mention that Backlog's quick setup process is a significant advantage, with some users completing the initial configuration in under half an hour. In contrast, Request Tracker lacks recent feedback on setup experiences, making it harder to gauge its current ease of implementation.
- According to verified reviews, Backlog shines in its support quality, with users rating it highly for responsiveness and helpfulness. Request Tracker, while decent, has received lower ratings in this area, suggesting that users may face challenges when seeking assistance.
- G2 reviewers highlight that Backlog's task assignment and ticket organization features are particularly user-friendly, allowing for easy tracking of responsibilities. Request Tracker, while functional, may not offer the same level of clarity in task management, as noted by users who appreciate Backlog's categorization of tickets.
- Users report that Backlog's overall satisfaction ratings are significantly higher, reflecting a more positive user experience. Request Tracker, while it has its strengths in automation, struggles to match Backlog's appeal in terms of usability and support, as evidenced by the disparity in their star ratings.
Pricing
Entry-Level Pricing
Backlog
Free
Free
Per Month
For small projects
Up to 10 users
- 10 users
- 1 project
- 100 MB storage
Request Tracker
Starter
$25.00
1 User Per Month
Per User, Per Month
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users
Free Trial
Backlog
Free Trial is available
Request Tracker
Free Trial is available
Ratings
Meets Requirements
9.1
321
7.3
8
Ease of Use
9.3
323
7.1
8
Ease of Setup
9.4
221
Not enough data
Ease of Admin
8.8
82
Not enough data
Quality of Support
9.1
279
7.5
6
Has the product been a good partner in doing business?
8.9
76
Not enough data
Product Direction (% positive)
9.3
312
7.1
8
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
9.3
118
Not enough data
9.1
116
Not enough data
9.1
115
Not enough data
8.9
111
Not enough data
8.6
114
Not enough data
8.7
111
Not enough data
8.9
112
Not enough data
8.9
111
Not enough data
Projects
8.9
110
Not enough data
8.8
110
Not enough data
8.8
111
Not enough data
8.8
108
Not enough data
8.9
110
Not enough data
8.7
109
Not enough data
9.1
111
Not enough data
8.6
107
Not enough data
8.6
108
Not enough data
8.7
108
Not enough data
8.7
107
Not enough data
Resource Management
8.9
107
Not enough data
8.9
106
Not enough data
8.9
106
Not enough data
Project Monitoring
8.9
106
Not enough data
8.8
107
Not enough data
8.9
108
Not enough data
Generative AI
8.3
57
Not enough data
8.4
58
Not enough data
Agentic AI - Project Management
10.0
7
Not enough data
10.0
7
Not enough data
10.0
7
Not enough data
9.6
8
Not enough data
10.0
7
Not enough data
10.0
7
Not enough data
10.0
7
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
9.0
144
Not enough data
9.0
143
Not enough data
9.1
153
7.7
5
Bug Monitoring
Feature Not Available
7.3
5
9.1
155
Not enough data
9.1
148
7.7
5
Agentic AI - Bug Tracking
9.8
8
Not enough data
10.0
8
Not enough data
10.0
8
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Creation
9.2
90
Not enough data
9.1
87
Not enough data
9.1
84
Not enough data
9.2
84
Not enough data
Task Management
9.3
87
Not enough data
9.1
84
Not enough data
8.9
86
Not enough data
9.0
83
Not enough data
Generative AI
8.4
38
Not enough data
8.6
37
Not enough data
Automation
8.9
47
Not enough data
8.9
47
Not enough data
9.1
48
Not enough data
Administration
9.3
47
Not enough data
9.2
47
Not enough data
9.7
48
Not enough data
Project management
9.4
48
Not enough data
9.1
46
Not enough data
9.2
47
Not enough data
9.3
47
Not enough data
9.1
47
Not enough data
9.0
47
Not enough data
9.6
47
Not enough data
Workload
9.3
48
Not enough data
9.4
48
Not enough data
9.2
48
Not enough data
9.2
46
Not enough data
Communication & Collaboration
9.4
48
Not enough data
9.1
48
Not enough data
9.4
49
Not enough data
Cost Management
9.1
46
Not enough data
9.2
46
Not enough data
9.3
46
Not enough data
Integration
9.0
46
Not enough data
9.1
46
Not enough data
9.2
45
Not enough data
Generative AI
8.7
24
Not enough data
8.8
24
Not enough data
Agentic AI - Work Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Feature Not Available
Not enough data
8.5
70
Not enough data
8.1
66
Not enough data
Feature Not Available
Not enough data
8.4
64
Not enough data
Content & Documents
8.4
67
Not enough data
8.5
72
Not enough data
8.4
72
Not enough data
Feature Not Available
Not enough data
Controls
8.5
70
Not enough data
8.4
65
Not enough data
8.7
70
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Project Management
9.3
85
Not enough data
9.1
72
Not enough data
9.1
75
Not enough data
8.6
69
Not enough data
Remote Collaboration
8.8
69
Not enough data
8.9
69
Not enough data
8.7
66
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
6.7
30
Not enough data
Agentic AI - Project Collaboration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Backlog and Request Tracker are categorized as Bug Tracking
Unique Categories
Backlog is categorized as Project Collaboration, Version Control Hosting, Task Management, Project Management, and Work Management
Request Tracker is categorized as Help Desk, Incident Management, IT Service Management (ITSM) Tools, Service Desk, and Shared Inbox
Reviews
Reviewers' Company Size
Backlog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Request Tracker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
44.4%
Computer Software
19.6%
Hospital & Health Care
2.2%
Marketing and Advertising
2.0%
Financial Services
1.7%
Other
30.2%
Internet
22.2%
Oil & Energy
11.1%
Information Technology and Services
11.1%
Higher Education
11.1%
Consumer Services
11.1%
Other
33.3%
Alternatives
Discussions
When we can add more field in bug Life cycle ?
1 Comment
JT
Hi Pankaj,
Thank you for your feedback! Currently, the customisation status field is not available. We will share your feedback with the Dev team and...Read more
How do I use this app with other apps like this?
1 Comment
JT
Hi Akshay,
Backlog offers direct integrations - https://backlog.com/integrations/. If the apps you are looking at is not in the integration list, we...Read more
Can I attach documents like snip the screen area and click done.
1 Comment
JT
Hi Yashika,
Do you mean auto attached the screenshot? In Backlog, you can drag and drop files or select files to attach them. Read more
Request Tracker has no discussions with answers
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