# Backlog vs Request Tracker Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Backlog excels in user experience, with many users appreciating its intuitive interface and efficient task management features. One user highlighted how Backlog helps organize issues and requirements, making project management smoother.
- **Users say** that Request Tracker offers valuable insights and automation capabilities, which can streamline workflows. However, some find its authorization system complex, indicating that it may not be the most beginner-friendly option.
- **Reviewers mention** that Backlog's quick setup process is a significant advantage, with some users completing the initial configuration in under half an hour. In contrast, Request Tracker lacks recent feedback on setup experiences, making it harder to gauge its current ease of implementation.
- **According to verified reviews** , Backlog shines in its support quality, with users rating it highly for responsiveness and helpfulness. Request Tracker, while decent, has received lower ratings in this area, suggesting that users may face challenges when seeking assistance.
- **G2 reviewers highlight** that Backlog's task assignment and ticket organization features are particularly user-friendly, allowing for easy tracking of responsibilities. Request Tracker, while functional, may not offer the same level of clarity in task management, as noted by users who appreciate Backlog's categorization of tickets.
- **Users report** that Backlog's overall satisfaction ratings are significantly higher, reflecting a more positive user experience. Request Tracker, while it has its strengths in automation, struggles to match Backlog's appeal in terms of usability and support, as evidenced by the disparity in their star ratings.



| | Backlog | Request Tracker | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 432 | 10 | 
| **Largest Market Segment** | Mid-Market (45.7% of reviews) | Enterprise (44.4% of reviews) | 
| **Entry Level Price** | Free Per Month | $25.00 1 User Per Month | 

---
## Top Pros & Cons

### Backlog

Pros:
- Task Tracking (77 reviews)
- Task Management (68 reviews)

Cons:
- Slow Performance (25 reviews)
- Slow Loading (20 reviews)

### Request Tracker

**Not enough data**

---
## Ratings Comparison
| Rating | Backlog | Request Tracker | 
|---|---|---|
  | **Meets Requirements** | 9.1 (321 reviews) | 7.3 (8 reviews) | 
  | **Ease of Use** | 9.3 (323 reviews) | 7.1 (8 reviews) | 
  | **Ease of Setup** | 9.5 (222 reviews) | Not enough data | 
  | **Ease of Admin** | 8.8 (83 reviews) | Not enough data | 
  | **Quality of Support** | 9.1 (279 reviews) | 7.5 (6 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (77 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.3 (312 reviews) | 7.1 (8 reviews) | 

---
## Pricing

### Backlog

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: For small projects
Up to 10 users

Key Features:
- 10 users
- 1 project
- 100 MB storage

[Browse all 4 editions](https://www.g2.com/products/backlog/pricing)

#### Free Trial

Yes

### Request Tracker

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 User Per Month

Description: Per User, Per Month

Key Features:
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users

[Browse all 4 editions](https://www.g2.com/products/request-tracker/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Backlog** | N/A | N/A |
| **Request Tracker** | N/A | N/A |

#### Ticket and Case Management

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Backlog** | 9.0/10 | 144 |
| **Request Tracker** | N/A | N/A |

#### Tasks

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Creation & Assignment** | 9.3 (117 reviews) | Not enough data | 
| **Due Dates** | 9.1 (115 reviews) | Not enough data | 
| **Task Prioritization** | 9.2 (114 reviews) | Not enough data | 
| **To-Do Lists** | 8.9 (110 reviews) | Not enough data | 
| **Dependencies** | 8.6 (113 reviews) | Not enough data | 
| **Mass Updates** | 8.7 (110 reviews) | Not enough data | 
| **Drag & Drop** | 8.9 (111 reviews) | Not enough data | 
| **Recurring Tasks** | 8.9 (110 reviews) | Not enough data | 

#### Projects

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Planning** | 8.9 (109 reviews) | Not enough data | 
| **Project Map** | 8.8 (109 reviews) | Not enough data | 
| **GANTT** | 8.8 (110 reviews) | Not enough data | 
| **Calendar View** | 8.8 (107 reviews) | Not enough data | 
| **Views** | 8.9 (109 reviews) | Not enough data | 
| **Project Budgeting** | 8.7 (108 reviews) | Not enough data | 
| **Issue Tracking** | 9.1 (110 reviews) | Not enough data | 
| **Templates** | 8.6 (106 reviews) | Not enough data | 
| **Critical Path** | 8.6 (107 reviews) | Not enough data | 
| **Time & Expense** | 8.8 (107 reviews) | Not enough data | 
| **Methodologies** | 8.7 (106 reviews) | Not enough data | 

#### Resource Management

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Resource Definiton** | 8.9 (106 reviews) | Not enough data | 
| **Capacity** | 8.9 (105 reviews) | Not enough data | 
| **Scheduling** | 9.0 (105 reviews) | Not enough data | 

#### Project Monitoring

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Baselining / KPIs** | 8.9 (105 reviews) | Not enough data | 
| **Resource Allocation** | 8.7 (106 reviews) | Not enough data | 
| **Dashboards** | 8.9 (107 reviews) | Not enough data | 

#### Generative AI

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **AI Text Generation** | 8.3 (56 reviews) | Not enough data | 
| **AI Text Summarization** | 8.4 (57 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Autonomous Task Execution** | 10.0 (7 reviews) | Not enough data | 
| **Multi-step Planning** | 10.0 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 10.0 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 9.6 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 10.0 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 10.0 (7 reviews) | Not enough data | 
| **Decision Making** | 10.0 (7 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Backlog** | N/A | N/A |
| **Request Tracker** | N/A | N/A |

#### Administration

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Change Management** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 

#### Service Desk

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 
| **Incident Reports** | Not enough data | Not enough data | 
| **Process Workflow** | Not enough data | Not enough data | 

#### Management

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Administration Console** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **Policy Dictation** | Not enough data | Not enough data | 

#### Functionality

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 
| **Performance Logging** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Backlog** | N/A | N/A |
| **Request Tracker** | N/A | N/A |

#### Productivity Tools

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | 

#### Analytics

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Trends** | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **Backlog** | 9.4/10 | 173 |
| **Request Tracker** | 7.6/10 | 5 |

#### Bug Reporting

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **User Reports & Feedback** | 9.0 (144 reviews) | Not enough data | 
| **Tester Reports & Feedback** | 9.0 (143 reviews) | Not enough data | 
| **Team Reports & Comments** | 9.1 (154 reviews) | 7.7 (5 reviews) | 

#### Bug Monitoring

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Analytics** | Feature Not Available | 7.3 (5 reviews) | 
| **Bug History** | 9.1 (155 reviews) | Not enough data | 
| **Data Retention** | 9.1 (148 reviews) | 7.7 (5 reviews) | 

#### Agentic AI - Bug Tracking

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Adaptive Learning** | 9.8 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 10.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 10.0 (8 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Backlog** | N/A | N/A |
| **Request Tracker** | N/A | N/A |

#### Monitoring

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 
| **Timely Alerts** | Not enough data | Not enough data | 
| **TIcket Accuracy** | Not enough data | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | 

#### Management Tools

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Standardization** | Not enough data | Not enough data | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **Backlog** | 9.0/10 | 112 |
| **Request Tracker** | N/A | N/A |

#### Task Creation

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Creation & Assignment** | 9.2 (91 reviews) | Not enough data | 
| **Due Dates** | 9.1 (87 reviews) | Not enough data | 
| **Drag & Drop** | 9.1 (84 reviews) | Not enough data | 
| **Mass Updates** | 9.2 (84 reviews) | Not enough data | 

#### Task Management

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Task Prioritization** | 9.3 (87 reviews) | Not enough data | 
| **To-Do Lists** | 9.1 (84 reviews) | Not enough data | 
| **Dependencies** | 8.9 (86 reviews) | Not enough data | 
| **Recurring Tasks** | 9.0 (83 reviews) | Not enough data | 

#### Generative AI

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **AI Text Generation** | 8.4 (38 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (37 reviews) | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Backlog** | 9.2/10 | 59 |
| **Request Tracker** | N/A | N/A |

#### Automation

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Workflows** | 8.9 (47 reviews) | Not enough data | 
| **Customization** | 8.9 (47 reviews) | Not enough data | 
| **Data repository** | 9.1 (48 reviews) | Not enough data | 

#### Administration

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Permissions** | 9.3 (47 reviews) | Not enough data | 
| **Procedures** | 9.2 (47 reviews) | Not enough data | 
| **Remote Work** | 9.7 (48 reviews) | Not enough data | 

#### Project management

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Task Prioritization** | 9.4 (48 reviews) | Not enough data | 
| **Dependencies** | 9.1 (46 reviews) | Not enough data | 
| **Planning** | 9.2 (47 reviews) | Not enough data | 
| **Views** | 9.3 (47 reviews) | Not enough data | 
| **Scheduling** | 9.1 (47 reviews) | Not enough data | 
| **Critical Path** | 9.0 (47 reviews) | Not enough data | 
| **Dashboards** | 9.6 (47 reviews) | Not enough data | 

#### Workload

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Resource Allocation** | 9.3 (48 reviews) | Not enough data | 
| **Workspace** | 9.4 (48 reviews) | Not enough data | 
| **Configuration** | 9.2 (48 reviews) | Not enough data | 
| **Insights** | 9.2 (46 reviews) | Not enough data | 

#### Communication & Collaboration

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Communication Channels** | 9.4 (48 reviews) | Not enough data | 
| **Document Management** | 9.1 (48 reviews) | Not enough data | 
| **Collaboration** | 9.4 (49 reviews) | Not enough data | 

#### Cost Management

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Project Budgeting** | 9.1 (46 reviews) | Not enough data | 
| **Time & Expense** | 9.2 (46 reviews) | Not enough data | 
| **Profitability** | 9.3 (46 reviews) | Not enough data | 

#### Integration

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Front Office** | 9.0 (46 reviews) | Not enough data | 
| **Back Office** | 9.1 (46 reviews) | Not enough data | 
| **External data** | 9.2 (45 reviews) | Not enough data | 

#### Generative AI

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **AI Text Generation** | 8.7 (24 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (24 reviews) | Not enough data | 

#### Agentic AI - Work Management

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Backlog** | 8.5/10 | 107 |
| **Request Tracker** | N/A | N/A |

#### Communication

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Chat** | Feature Not Available | Not enough data | 
| **Discussions** | 8.5 (69 reviews) | Not enough data | 
| **External** | 8.1 (65 reviews) | Not enough data | 
| **Feedback** | Feature Not Available | Not enough data | 
| **Announcements** | 8.4 (63 reviews) | Not enough data | 

#### Content & Documents

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **File Sharing** | 8.4 (67 reviews) | Not enough data | 
| **Notes** | 8.5 (71 reviews) | Not enough data | 
| **Search** | 8.4 (71 reviews) | Not enough data | 
| **Versioning** | Feature Not Available | Not enough data | 

#### Controls

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Custom Views** | 8.4 (70 reviews) | Not enough data | 
| **Followers** | 8.4 (64 reviews) | Not enough data | 
| **User Management** | 8.7 (69 reviews) | Not enough data | 
| **Calendars** | Feature Not Available | Not enough data | 
| **Public Sharing** | Feature Not Available | Not enough data | 

#### Project Management

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Task Management** | 9.3 (85 reviews) | Not enough data | 
| **Planning** | 9.1 (71 reviews) | Not enough data | 
| **Visibility** | 9.0 (75 reviews) | Not enough data | 
| **Integration** | 8.6 (69 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Alignment** | 8.8 (68 reviews) | Not enough data | 
| **Accountability** | 8.9 (68 reviews) | Not enough data | 
| **Connectivity** | 8.7 (65 reviews) | Not enough data | 
| **Offline Mode** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 6.7 (29 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Backlog** | N/A | N/A |
| **Request Tracker** | N/A | N/A |

#### Incident Management

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | Not enough data | 
| **Ticket Prioritization** | Not enough data | Not enough data | 
| **Ticket Notifications** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Self Service** | Not enough data | Not enough data | 
| **Active Directory** | Not enough data | Not enough data | 
| **Multi-Channel Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Backlog | Request Tracker | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking)

**Unique to Backlog (5):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Version Control Hosting Software](https://www.g2.com/categories/version-control-hosting), [Task Management Software](https://www.g2.com/categories/task-management-software), [Project Management Software](https://www.g2.com/categories/project-management), [Work Management Software](https://www.g2.com/categories/work-management)

**Unique to Request Tracker (5):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


---
## Reviewer Demographics

### By Company Size

| Segment | Backlog | Request Tracker | 
|---|---|---|
| **Small-Business** | 42.5% | 22.2% | 
| **Mid-Market** | 45.7% | 33.3% | 
| **Enterprise** | 11.8% | 44.4% | 

### By Industry

#### Backlog

- **Information Technology and Services:** 44.1%
- **Computer Software:** 19.8%
- **Hospital & Health Care:** 2.2%
- **Marketing and Advertising:** 2.0%
- **Financial Services:** 1.7%
- **Health, Wellness and Fitness:** 1.7%
- **Program Development:** 1.7%
- **Retail:** 1.4%
- **Computer & Network Security:** 1.1%
- **Computer Games:** 1.1%
- **Other:** 23.2%

#### Request Tracker

- **Internet:** 22.2%
- **Oil & Energy:** 11.1%
- **Information Technology and Services:** 11.1%
- **Higher Education:** 11.1%
- **Consumer Services:** 11.1%
- **Computer Software:** 11.1%
- **Computer & Network Security:** 11.1%
- **Banking:** 11.1%

---
## Alternatives

### Alternatives to Backlog

- [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7805 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12392 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15370 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13635 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4529 reviews)
- [GitLab](https://www.g2.com/products/gitlab/reviews) — 4.5/5 stars (891 reviews)
- [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22078 reviews)
- [GitHub](https://www.g2.com/products/github/reviews) — 4.7/5 stars (2353 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5485 reviews)

### Alternatives to Request Tracker

- [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7805 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6937 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [GitLab](https://www.g2.com/products/gitlab/reviews) — 4.5/5 stars (891 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1862 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12392 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)

---
## Top Discussions

### Backlog

- Title: [What is Backlog used for?](https://www.g2.com/discussions/what-is-backlog-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Hi there,

Backlog is a project management sofware with which you can manage projects, tasks, code, bugs, and much more. All your projects, all your tasks,..."
- Title: [WHAT IS backlog project management?](https://www.g2.com/discussions/what-is-backlog-project-management) — 1 comment *(includes official response)*
  > **Top comment:** "Hi there, Backlog is a project management sofware with which you can manage projects, tasks, code, bugs, and much more. All your projects, all your tasks,..."
- Title: [What is in a backlog?](https://www.g2.com/discussions/what-is-in-a-backlog) — 1 comment *(includes official response)*
  > **Top comment:** "Hi there, Backlog offers many different features that help customers with project management. You can learn about all Backlog features here:..."
- Title: [What are product backlog features?](https://www.g2.com/discussions/what-are-product-backlog-features) — 1 comment *(includes official response)*
  > **Top comment:** "Hi there, Backlog offers many different features that help customers with project management. You can learn about all Backlog features here:..."
- Title: [What is a feature backlog?](https://www.g2.com/discussions/what-is-a-feature-backlog) — 1 comment *(includes official response)*
  > **Top comment:** "Hi there, Backlog is a project management software with which you can manage projects, tasks, code, bugs, and much more. You can learn about all Backlog..."

### Request Tracker

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/backlog-vs-request-tracker)