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At a Glance
Market Segments
Mid-Market (47.2% of reviews)
Mid-Market (43.6% of reviews)
Entry-Level Pricing
Free Per Month
Free
Backlog
Star Rating
(381)4.6 out of 5
Market Segments
Mid-Market (47.2% of reviews)
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 4 pricing plansBugzilla
Star Rating
(113)3.9 out of 5
Market Segments
Mid-Market (43.6% of reviews)
Entry-Level Pricing
Free
Learn more about BugzillaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bugzilla excels in Task Creation, particularly in Creation & Assignment with a score of 8.9, while Backlog also performs well but slightly trails with a score of 8.8. Reviewers mention that Bugzilla's straightforward task assignment process is beneficial for teams with complex workflows.
- Reviewers mention that Backlog shines in Ease of Use with a score of 9.1 compared to Bugzilla's 7.6. Users on G2 appreciate Backlog's intuitive interface, which simplifies navigation and task management, making it more accessible for small businesses.
- G2 users highlight that Backlog's Quality of Support is notably higher at 8.8, while Bugzilla scores 7.1. Reviewers say that Backlog's responsive customer service and extensive documentation help users resolve issues quickly, enhancing their overall experience.
- Users report that Bugzilla has a strong feature for Bug History with a score of 8.2, but Backlog outperforms it with a score of 8.9. Reviewers mention that Backlog's detailed bug tracking and history features allow teams to analyze past issues effectively, which is crucial for ongoing projects.
- Reviewers mention that Backlog's Automation capabilities, particularly in Workflows and Customization, score 8.7, while Bugzilla's automation features are less robust. Users say that Backlog's ability to automate repetitive tasks significantly boosts productivity.
- Users on G2 report that Backlog's Project Budgeting features score 9.1, compared to Bugzilla's lower performance in this area. Reviewers mention that Backlog's budgeting tools help teams manage finances effectively, which is essential for small businesses looking to optimize their resources.
Pricing
Entry-Level Pricing
Backlog
Free
Free
Per Month
For small projects
Up to 10 users
- 10 users
- 1 project
- 100 MB storage
Bugzilla
Open Source
Free
Bugzilla is free software, licensed at no cost under the Mozilla Public License.
G2 does not allow us to remove the "Get a Custom Quote" button from our page. Requests for a Price Quote will be ignored because the answer is right on this page (it's free).
- Advanced Search
- Email notifications
- Scheduled reports by email
Free Trial
Backlog
Free Trial is available
Bugzilla
No trial information availableRatings
Meets Requirements
9.1
301
7.9
95
Ease of Use
9.3
303
7.6
95
Ease of Setup
9.5
205
6.9
32
Ease of Admin
8.8
72
6.9
31
Quality of Support
9.1
261
7.1
79
Has the product been a good partner in doing business?
8.8
66
7.6
26
Product Direction (% positive)
9.2
294
7.0
93
Features by Category
Tasks
9.3
117
Not enough data
9.1
116
Not enough data
9.1
113
Not enough data
8.9
110
Not enough data
8.6
112
Not enough data
8.7
111
Not enough data
8.9
112
Not enough data
8.9
109
Not enough data
Projects
8.9
108
Not enough data
8.7
109
Not enough data
8.8
109
Not enough data
8.8
108
Not enough data
8.9
109
Not enough data
8.7
108
Not enough data
9.0
108
Not enough data
8.6
107
Not enough data
8.6
107
Not enough data
8.7
108
Not enough data
8.7
106
Not enough data
Resource Management
8.9
106
Not enough data
8.9
106
Not enough data
8.9
105
Not enough data
Project Monitoring
8.9
106
Not enough data
8.8
107
Not enough data
8.9
107
Not enough data
Generative AI
8.3
57
Not enough data
8.4
57
Not enough data
Agentic AI - Project Management
10.0
7
Not enough data
10.0
7
Not enough data
10.0
7
Not enough data
9.8
7
Not enough data
10.0
7
Not enough data
10.0
7
Not enough data
10.0
7
Not enough data
Bug Reporting
9.0
144
7.7
14
9.0
143
8.2
15
9.1
153
8.1
14
Bug Monitoring
Feature Not Available
7.3
13
9.1
155
8.2
15
9.1
148
7.7
14
Agentic AI - Bug Tracking
9.8
8
Not enough data
10.0
8
Not enough data
10.0
8
Not enough data
Task Creation
9.2
84
Not enough data
9.1
84
Not enough data
9.1
84
Not enough data
9.2
83
Not enough data
Task Management
9.3
84
Not enough data
9.1
84
Not enough data
9.0
84
Not enough data
9.0
83
Not enough data
Generative AI
8.4
37
Not enough data
8.6
37
Not enough data
Automation
8.8
46
Not enough data
8.9
47
Not enough data
9.1
47
Not enough data
Administration
9.3
47
Not enough data
9.2
47
Not enough data
9.6
47
Not enough data
Project management
9.4
48
Not enough data
9.1
46
Not enough data
9.2
47
Not enough data
9.3
47
Not enough data
9.1
47
Not enough data
9.0
47
Not enough data
9.6
47
Not enough data
Workload
9.3
48
Not enough data
9.4
48
Not enough data
9.2
48
Not enough data
9.2
46
Not enough data
Communication & Collaboration
9.4
47
Not enough data
9.2
46
Not enough data
9.3
46
Not enough data
Cost Management
9.1
46
Not enough data
9.2
46
Not enough data
9.3
46
Not enough data
Integration
9.0
46
Not enough data
9.1
46
Not enough data
9.2
45
Not enough data
Generative AI
8.7
24
Not enough data
8.8
24
Not enough data
Agentic AI - Work Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
66
Not enough data
8.4
68
Not enough data
8.1
66
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
Content & Documents
8.4
67
Not enough data
8.6
71
Not enough data
8.4
71
Not enough data
8.4
68
Not enough data
Controls
8.5
68
Not enough data
8.4
65
Not enough data
8.6
69
Not enough data
8.4
63
Not enough data
8.3
63
Not enough data
Project Management
9.2
73
Not enough data
9.1
69
Not enough data
9.0
69
Not enough data
8.6
65
Not enough data
Remote Collaboration
8.7
67
Not enough data
8.9
67
Not enough data
8.7
65
Not enough data
8.0
63
Not enough data
Generative AI
6.7
30
Not enough data
6.7
30
Not enough data
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Backlog and Bugzilla are categorized as Bug Tracking
Unique Categories
Backlog is categorized as Project Collaboration, Version Control Hosting, Task Management, Project Management, and Work Management
Bugzilla has no unique categories
Reviews
Reviewers' Company Size
Backlog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bugzilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
46.3%
Computer Software
19.2%
Hospital & Health Care
2.4%
Marketing and Advertising
2.1%
Retail
1.5%
Other
28.6%
Information Technology and Services
39.2%
Computer Software
21.6%
Computer Networking
2.9%
Computer & Network Security
2.9%
Telecommunications
2.0%
Other
31.4%
Alternatives
Discussions
When we can add more field in bug Life cycle ?
1 Comment
JT
Hi Pankaj,
Thank you for your feedback! Currently, the customisation status field is not available. We will share your feedback with the Dev team and...Read more
How do I use this app with other apps like this?
1 Comment
JT
Hi Akshay,
Backlog offers direct integrations - https://backlog.com/integrations/. If the apps you are looking at is not in the integration list, we...Read more
Can I attach documents like snip the screen area and click done.
1 Comment
JT
Hi Yashika,
Do you mean auto attached the screenshot? In Backlog, you can drag and drop files or select files to attach them. Read more
I am software tester,can i use Bugzilla for testing softwares.
1 Comment
PA
You can use Bugzilla to track bugs/issues about a certain software you have developed. It can be used by the users to report problems. It is not, however, a...Read more
integration
1 Comment
PR
Yes, you should be able to, depending on what your hosting environment is. Bugzilla has an API that is pretty robust, so you can create scripts that would...Read more
Why bugzilla
1 Comment
PR
I think that Bugzilla has a very defined purpose, and many users and companies are looking for tools that can handle multiple tasks. I think integrations are...Read more
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