Compare Backlog and Bugzilla 
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Mid-Market (43.6% of reviews)
Entry-Level Pricing
Free Per Month
Free
Backlog
Star Rating
(433)4.6 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 4 pricing plansBugzilla
Star Rating
(113)3.9 out of 5
Market Segments
Mid-Market (43.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Learn more about BugzillaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Backlog excels in user satisfaction, boasting a significantly higher overall rating compared to Bugzilla. Users appreciate Backlog's intuitive interface and efficient task management features, which help streamline project workflows.
- Users say that Bugzilla is a straightforward tool for bug tracking, with many highlighting its simplicity in creating and managing bugs. However, some find it lacks the advanced project management capabilities that Backlog offers, which can be a drawback for teams needing more comprehensive solutions.
- Reviewers mention that Backlog's setup process is notably quick and user-friendly, with many users completing the initial configuration in under half an hour. In contrast, Bugzilla's setup can be more challenging, which may deter new users looking for a seamless onboarding experience.
- According to verified reviews, Backlog provides robust support for project management, allowing users to organize issues and requirements effectively. Users appreciate features like task assignment and ticket categorization, which enhance collaboration. Bugzilla, while effective for bug tracking, does not offer the same level of project management integration.
- Users highlight that Backlog's quality of support is superior, with many praising the responsiveness and helpfulness of the support team. Bugzilla's support, while adequate, does not receive the same level of positive feedback, which can be a concern for teams needing reliable assistance.
- Reviewers note that while Bugzilla is a solid choice for basic bug tracking, it may not meet the evolving needs of teams looking for more comprehensive project management tools. Backlog, on the other hand, is recognized for its ability to adapt to various project requirements, making it a more versatile option for many users.
Pricing
Entry-Level Pricing
Backlog
Free
Free
Per Month
For small projects
Up to 10 users
- 10 users
- 1 project
- 100 MB storage
Bugzilla
Open Source
Free
Bugzilla is free software, licensed at no cost under the Mozilla Public License.
G2 does not allow us to remove the "Get a Custom Quote" button from our page. Requests for a Price Quote will be ignored because the answer is right on this page (it's free).
- Advanced Search
- Email notifications
- Scheduled reports by email
Free Trial
Backlog
Free Trial is available
Bugzilla
No trial information availableRatings
Meets Requirements
9.1
321
7.9
95
Ease of Use
9.3
323
7.6
95
Ease of Setup
9.4
221
6.9
32
Ease of Admin
8.8
82
6.9
31
Quality of Support
9.1
279
7.1
79
Has the product been a good partner in doing business?
8.9
76
7.6
26
Product Direction (% positive)
9.3
312
7.0
93
Features by Category
Tasks
9.3
118
Not enough data
9.1
116
Not enough data
9.1
115
Not enough data
8.9
111
Not enough data
8.6
114
Not enough data
8.7
111
Not enough data
8.9
112
Not enough data
8.9
111
Not enough data
Projects
8.9
110
Not enough data
8.8
110
Not enough data
8.8
111
Not enough data
8.8
108
Not enough data
8.9
110
Not enough data
8.7
109
Not enough data
9.1
111
Not enough data
8.6
107
Not enough data
8.6
108
Not enough data
8.7
108
Not enough data
8.7
107
Not enough data
Resource Management
8.9
107
Not enough data
8.9
106
Not enough data
8.9
106
Not enough data
Project Monitoring
8.9
106
Not enough data
8.8
107
Not enough data
8.9
108
Not enough data
Generative AI
8.3
57
Not enough data
8.4
58
Not enough data
Agentic AI - Project Management
10.0
7
Not enough data
10.0
7
Not enough data
10.0
7
Not enough data
9.6
8
Not enough data
10.0
7
Not enough data
10.0
7
Not enough data
10.0
7
Not enough data
Bug Reporting
9.0
144
7.7
14
9.0
143
8.2
15
9.1
153
8.1
14
Bug Monitoring
Feature Not Available
7.3
13
9.1
155
8.2
15
9.1
148
7.7
14
Agentic AI - Bug Tracking
9.8
8
Not enough data
10.0
8
Not enough data
10.0
8
Not enough data
Task Creation
9.2
90
Not enough data
9.1
87
Not enough data
9.1
84
Not enough data
9.2
84
Not enough data
Task Management
9.3
87
Not enough data
9.1
84
Not enough data
8.9
86
Not enough data
9.0
83
Not enough data
Generative AI
8.4
38
Not enough data
8.6
37
Not enough data
Automation
8.9
47
Not enough data
8.9
47
Not enough data
9.1
48
Not enough data
Administration
9.3
47
Not enough data
9.2
47
Not enough data
9.7
48
Not enough data
Project management
9.4
48
Not enough data
9.1
46
Not enough data
9.2
47
Not enough data
9.3
47
Not enough data
9.1
47
Not enough data
9.0
47
Not enough data
9.6
47
Not enough data
Workload
9.3
48
Not enough data
9.4
48
Not enough data
9.2
48
Not enough data
9.2
46
Not enough data
Communication & Collaboration
9.4
48
Not enough data
9.1
48
Not enough data
9.4
49
Not enough data
Cost Management
9.1
46
Not enough data
9.2
46
Not enough data
9.3
46
Not enough data
Integration
9.0
46
Not enough data
9.1
46
Not enough data
9.2
45
Not enough data
Generative AI
8.7
24
Not enough data
8.8
24
Not enough data
Agentic AI - Work Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Feature Not Available
Not enough data
8.5
70
Not enough data
8.1
66
Not enough data
Feature Not Available
Not enough data
8.4
64
Not enough data
Content & Documents
8.4
67
Not enough data
8.5
72
Not enough data
8.4
72
Not enough data
Feature Not Available
Not enough data
Controls
8.5
70
Not enough data
8.4
65
Not enough data
8.7
70
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Project Management
9.3
85
Not enough data
9.1
72
Not enough data
9.1
75
Not enough data
8.6
69
Not enough data
Remote Collaboration
8.8
69
Not enough data
8.9
69
Not enough data
8.7
66
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
6.7
30
Not enough data
Agentic AI - Project Collaboration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Backlog and Bugzilla are categorized as Bug Tracking
Unique Categories
Backlog is categorized as Project Collaboration, Version Control Hosting, Task Management, Project Management, and Work Management
Bugzilla has no unique categories
Reviews
Reviewers' Company Size
Backlog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bugzilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
44.4%
Computer Software
19.6%
Hospital & Health Care
2.2%
Marketing and Advertising
2.0%
Financial Services
1.7%
Other
30.2%
Information Technology and Services
39.2%
Computer Software
21.6%
Computer & Network Security
2.9%
Computer Networking
2.9%
Telecommunications
2.0%
Other
31.4%
Discussions
What is Backlog used for?
1 Comment
Official Response from Backlog
Hi there,
Backlog is a project management sofware with which you can manage projects, tasks, code, bugs, and much more. All your projects, all your tasks,...Read more
WHAT IS backlog project management?
1 Comment
Official Response from Backlog
Hi there, Backlog is a project management sofware with which you can manage projects, tasks, code, bugs, and much more. All your projects, all your tasks,...Read more
What is in a backlog?
1 Comment
Official Response from Backlog
Hi there, Backlog offers many different features that help customers with project management. You can learn about all Backlog features here:...Read more
Why bugzilla
1 Comment
PR
I think that Bugzilla has a very defined purpose, and many users and companies are looking for tools that can handle multiple tasks. I think integrations are...Read more
integration
1 Comment
PR
Yes, you should be able to, depending on what your hosting environment is. Bugzilla has an API that is pretty robust, so you can create scripts that would...Read more
I am software tester,can i use Bugzilla for testing softwares.
1 Comment
PA
You can use Bugzilla to track bugs/issues about a certain software you have developed. It can be used by the users to report problems. It is not, however, a...Read more
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