Compare Backlog and Bitrix24 
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (53.8% of reviews)
Entry-Level Pricing
Free Per Month
$49.00 5 Users Per Month
Backlog
Star Rating
(433)4.6 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 4 pricing plansBitrix24
Star Rating
(606)4.1 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Backlog excels in user experience, with many users praising its intuitive interface and quick setup process, often taking less than half an hour. In contrast, Bitrix24 has received feedback indicating that users sometimes face challenges in configuration, which can hinder their overall experience.
- Users say that Backlog's task management features, such as easy ticket organization and assignment, significantly enhance productivity. Reviewers appreciate how it helps them manage tasks efficiently, while Bitrix24 users highlight its ability to unify various functions like CRM and project management, but some find it less streamlined for specific workflows.
- Reviewers mention that Backlog's quality of support is notably high, with many users feeling secure and supported in their project management efforts. On the other hand, Bitrix24 users have expressed mixed feelings about support quality, indicating that while it has potential, there are areas for improvement.
- According to verified reviews, Backlog has a stronger market presence among mid-market companies, which may contribute to its tailored features for project management. Bitrix24, while popular among small businesses, sometimes struggles to meet the diverse needs of larger teams, as noted by users seeking more robust solutions.
- G2 reviewers highlight that Backlog's overall satisfaction ratings are higher, reflecting a more favorable user experience across various metrics. Bitrix24, while offering a comprehensive suite of tools, has a lower satisfaction score, suggesting that users may encounter more challenges in their day-to-day operations.
- Users appreciate Bitrix24's cost-effectiveness, especially for small businesses looking for an all-in-one solution, but they also note that this can come at the expense of ease of use and setup. In contrast, Backlog's free entry-level pricing and user-friendly design make it an attractive option for teams prioritizing efficiency and simplicity.
Pricing
Entry-Level Pricing
Backlog
Free
Free
Per Month
For small projects
Up to 10 users
- 10 users
- 1 project
- 100 MB storage
Bitrix24
Basic
$49.00
5 Users Per Month
Effective collaboration for small businesses and sales teams
- Document generator
- 24 GB
- PBX integration via Rest API
Free Trial
Backlog
Free Trial is available
Bitrix24
Free Trial is available
Ratings
Meets Requirements
9.1
321
8.2
501
Ease of Use
9.3
323
7.9
508
Ease of Setup
9.4
221
7.8
218
Ease of Admin
8.8
82
7.7
195
Quality of Support
9.1
279
7.7
460
Has the product been a good partner in doing business?
8.9
76
7.8
185
Product Direction (% positive)
9.3
312
8.3
490
Features by Category
Sales Force Automation
Not enough data
8.5
77
Not enough data
8.2
68
Not enough data
8.6
79
Not enough data
8.9
87
Not enough data
7.9
70
Not enough data
8.4
75
Not enough data
8.1
69
Not enough data
7.9
71
Not enough data
8.2
74
Marketing Automation
Not enough data
8.0
75
Not enough data
8.1
71
Not enough data
8.6
82
Not enough data
7.8
70
Customer Support
Not enough data
8.0
76
Not enough data
7.9
77
Not enough data
8.3
78
Not enough data
8.2
74
Not enough data
8.0
76
Reporting & Analytics
Not enough data
8.3
76
Not enough data
8.2
76
Not enough data
7.7
69
Mobile & Social
Not enough data
8.1
75
Not enough data
8.1
71
Not enough data
8.3
71
Platform
Not enough data
7.9
66
Not enough data
7.8
65
Not enough data
7.9
64
Not enough data
7.7
61
Not enough data
7.1
58
Not enough data
7.8
62
Not enough data
8.1
62
Not enough data
7.7
57
Integration
Not enough data
7.8
60
Not enough data
7.9
61
Not enough data
7.6
58
Generative AI
Not enough data
Feature Not Available
Agentic AI - CRM
Not enough data
9.0
13
Not enough data
9.4
13
Not enough data
8.4
15
Not enough data
8.7
13
Not enough data
8.7
13
Not enough data
8.8
13
Not enough data
9.0
14
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.1
6
Not enough data
7.6
7
Not enough data
8.3
8
Not enough data
8.6
7
Not enough data
7.9
7
Not enough data
8.1
7
File Management
Not enough data
8.6
146
Not enough data
8.7
150
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.0
141
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
8.7
147
Not enough data
8.7
149
Not enough data
8.3
143
Not enough data
8.3
143
Administration
Not enough data
8.9
147
Not enough data
8.7
142
Not enough data
8.5
141
Not enough data
8.2
141
Not enough data
8.5
139
Not enough data
8.7
146
Platform
Not enough data
8.8
56
Not enough data
8.4
53
Not enough data
8.4
52
Not enough data
8.7
46
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
9.3
118
8.8
43
9.1
116
8.7
42
9.1
115
8.8
46
8.9
111
8.9
46
8.6
114
8.5
41
8.7
111
8.2
41
8.9
112
8.3
43
8.9
111
8.4
43
Projects
8.9
110
8.1
43
8.8
110
8.5
42
8.8
111
8.2
40
8.8
108
8.9
43
8.9
110
8.2
40
8.7
109
8.2
39
9.1
111
7.7
40
8.6
107
7.9
42
8.6
108
7.7
39
8.7
108
8.1
41
8.7
107
7.8
36
Resource Management
8.9
107
8.0
39
8.9
106
8.4
39
8.9
106
8.7
39
Project Monitoring
8.9
106
7.7
40
8.8
107
7.8
39
8.9
108
8.2
41
Generative AI
8.3
57
6.6
24
8.4
58
7.2
23
Agentic AI - Project Management
10.0
7
Not enough data
10.0
7
Not enough data
10.0
7
Not enough data
9.6
8
Not enough data
10.0
7
Not enough data
10.0
7
Not enough data
10.0
7
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conferencing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Bug Reporting
9.0
144
Not enough data
9.0
143
Not enough data
9.1
153
Not enough data
Bug Monitoring
Feature Not Available
Not enough data
9.1
155
Not enough data
9.1
148
Not enough data
Agentic AI - Bug Tracking
9.8
8
Not enough data
10.0
8
Not enough data
10.0
8
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
6.9
6
Planning
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Task Creation
9.2
90
Not enough data
9.1
87
Not enough data
9.1
84
Not enough data
9.2
84
Not enough data
Task Management
9.3
87
Not enough data
9.1
84
Not enough data
8.9
86
Not enough data
9.0
83
Not enough data
Generative AI
8.4
38
Not enough data
8.6
37
Not enough data
Automation
8.9
47
Not enough data
8.9
47
Not enough data
9.1
48
Not enough data
Administration
9.3
47
Not enough data
9.2
47
Not enough data
9.7
48
Not enough data
Project management
9.4
48
Not enough data
9.1
46
Not enough data
9.2
47
Not enough data
9.3
47
Not enough data
9.1
47
Not enough data
9.0
47
Not enough data
9.6
47
Not enough data
Workload
9.3
48
Not enough data
9.4
48
Not enough data
9.2
48
Not enough data
9.2
46
Not enough data
Communication & Collaboration
9.4
48
Not enough data
9.1
48
Not enough data
9.4
49
Not enough data
Cost Management
9.1
46
Not enough data
9.2
46
Not enough data
9.3
46
Not enough data
Integration
9.0
46
Not enough data
9.1
46
Not enough data
9.2
45
Not enough data
Generative AI
8.7
24
Not enough data
8.8
24
Not enough data
Agentic AI - Work Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Feature Not Available
8.1
9
8.5
70
7.9
8
8.1
66
7.6
9
Feature Not Available
7.2
9
8.4
64
7.7
8
Content & Documents
8.4
67
7.7
8
8.5
72
7.7
8
8.4
72
7.5
8
Feature Not Available
6.7
8
Controls
8.5
70
6.9
8
8.4
65
6.9
8
8.7
70
7.3
8
Feature Not Available
6.7
8
Feature Not Available
7.3
8
Project Management
9.3
85
7.5
8
9.1
72
7.4
9
9.1
75
7.4
9
8.6
69
6.5
8
Remote Collaboration
8.8
69
7.2
9
8.9
69
7.8
9
8.7
66
6.9
8
Feature Not Available
6.9
8
Generative AI
Feature Not Available
6.3
8
6.7
30
6.8
10
Agentic AI - Project Collaboration
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Collaboration Tools
Not enough data
8.4
147
|
Verified
Not enough data
7.8
17
Not enough data
Feature Not Available
Not enough data
8.8
67
|
Verified
Not enough data
8.4
63
|
Verified
Meeting Coordination
Not enough data
8.5
149
|
Verified
Not enough data
8.5
143
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
8.4
63
|
Verified
Software Type
Not enough data
8.2
140
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.6
63
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
Not enough data
8.1
6
Not enough data
7.8
6
Shared Calendar
Not enough data
8.1
6
Not enough data
7.8
6
Accessibility
Not enough data
7.5
6
Not enough data
8.1
6
Integration
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Notifications
Not enough data
8.0
5
Not enough data
7.7
5
Generative AI
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
6.7
5
Agentic AI - Calendar
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Growth
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Backlog and Bitrix24 are categorized as Project Collaboration and Project Management
Unique Categories
Backlog is categorized as Version Control Hosting, Task Management, Bug Tracking, and Work Management
Bitrix24 is categorized as Kanban Project Management, AI Writing Assistant, Cloud Content Collaboration, CRM, Video Conferencing, Employee Intranet, Screen Sharing, Document Management, Knowledge Base, Website Builder, Help Desk, and Calendar
Reviews
Reviewers' Company Size
Backlog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bitrix24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
44.4%
Computer Software
19.6%
Hospital & Health Care
2.2%
Marketing and Advertising
2.0%
Financial Services
1.7%
Other
30.2%
Information Technology and Services
13.9%
Marketing and Advertising
10.2%
Higher Education
5.8%
Computer Software
5.6%
Financial Services
3.7%
Other
60.7%
Alternatives
Discussions
What is Backlog used for?
1 Comment
Official Response from Backlog
Hi there,
Backlog is a project management sofware with which you can manage projects, tasks, code, bugs, and much more. All your projects, all your tasks,...Read more
WHAT IS backlog project management?
1 Comment
Official Response from Backlog
Hi there, Backlog is a project management sofware with which you can manage projects, tasks, code, bugs, and much more. All your projects, all your tasks,...Read more
What is in a backlog?
1 Comment
Official Response from Backlog
Hi there, Backlog offers many different features that help customers with project management. You can learn about all Backlog features here:...Read more
What is Bitrix24 used for?
2 Comments
KL
We utilize Bitrix24 for CRM, Unified Communications and documentation storage. It is a secure way for us to collaborate with partners and customers.Read more
How does bitrix24 make money?
2 Comments
GB
It offers subscription plans for both online and as a self-hosted platformRead more
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