# BackBox vs ServiceNow IT Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BackBox excels in **ease of use** , with users appreciating its intuitive dashboard and straightforward setup process. One user highlighted how the platform allows for easy automation, making it feel like a "single pane of glass" for managing devices across a diverse environment.
- **Users say** that ServiceNow IT Service Management shines in **ticket routing automation** and integration capabilities. Reviewers have praised its seamless connection with the CMDB, which centralizes incident management and enhances the monitoring of complex user requests.
- **According to verified reviews** , BackBox is particularly valued for its **compliance and network integrity** features. Users noted that its continuous, automated verification ensures that all devices remain compliant with regulatory policies, which is crucial for maintaining security in large networks.
- **Reviewers mention** that ServiceNow IT Service Management offers robust **customization options** and easy reporting tools. Users appreciate the ability to design personalized dashboards based on SLA and OLA standards, which helps streamline IT operations and improve service delivery.
- **G2 reviewers highlight** that BackBox provides exceptional **support quality** , with users noting a high level of satisfaction in their interactions. This support is particularly beneficial for organizations managing complex environments, as it helps resolve issues quickly and effectively.
- **Users express** that while ServiceNow IT Service Management has a strong market presence, it can sometimes feel overwhelming due to its extensive features. Some reviewers mentioned that the learning curve can be steep, which may pose challenges for teams looking for a more straightforward solution.



| | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 185 | 1,885 | 
| **Largest Market Segment** | Enterprise (40.7% of reviews) | Enterprise (73.4% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### BackBox

Pros:
- Automation (38 reviews)
- Ease of Use (36 reviews)

Cons:
- Complex Setup (17 reviews)
- Learning Curve (15 reviews)

### ServiceNow IT Service Management

Pros:
- Ease of Use (168 reviews)
- Incident Management (112 reviews)

Cons:
- Learning Curve (72 reviews)
- Expensive (60 reviews)

---
## Ratings Comparison
| Rating | BackBox | ServiceNow IT Service Management | 
|---|---|---|
  | **Meets Requirements** | 9.4 (160 reviews) | 8.9 (902 reviews) | 
  | **Ease of Use** | 9.3 (161 reviews) | 8.5 (1340 reviews) | 
  | **Ease of Setup** | 8.8 (150 reviews) | 8.1 (734 reviews) | 
  | **Ease of Admin** | 9.1 (96 reviews) | 8.6 (328 reviews) | 
  | **Quality of Support** | 9.4 (159 reviews) | 8.6 (976 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (93 reviews) | 8.8 (323 reviews) | 
  | **Product Direction (% positive)** | 9.6 (159 reviews) | 8.9 (894 reviews) | 

---
## Pricing

### BackBox

#### Entry-Level Pricing

Plan: Premium

Price: Contact Us

Description: Our premium package includes everything in our Standard license PLUS:

Key Features:
- Compliance Automation (CIS, NIST, DORA, etc)
- Compliance Monitoring
- Device Compliance Status

[Browse all 2 editions](https://www.g2.com/products/backbox/pricing)

#### Free Trial

No

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Network Automation Tools

| Product | Score | Reviews |
|---|---|---|
| **BackBox** | 8.8/10 | 87 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Configuration

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Compliance** | 8.8 (68 reviews) | Not enough data | 
| **Scheduling** | 9.5 (73 reviews) | Not enough data | 
| **Maintenance** | 9.6 (77 reviews) | Not enough data | 

#### Agentic AI - Network Automation Tools

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (23 reviews) | Not enough data | 
| **Decision Making** | 7.4 (9 reviews) | Not enough data | 

#### Network

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Scalability** | 9.0 (65 reviews) | Not enough data | 
| **Inventory** | 9.0 (59 reviews) | Not enough data | 
| **Infrastructure** | 9.1 (51 reviews) | Not enough data | 
| **Remote Access** | 8.7 (49 reviews) | Not enough data | 

#### Logistics

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Communication** | 8.9 (47 reviews) | Not enough data | 
| **Scripting** | 8.8 (50 reviews) | Not enough data | 
| **Workflows** | 9.3 (48 reviews) | Not enough data | 

#### Security - Network Automation

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Change Management** | 9.2 (47 reviews) | Not enough data | 
| **Security Automation** | 8.9 (42 reviews) | Not enough data | 
| **User Authentication and Authorization** | 9.1 (38 reviews) | Not enough data | 
| **Monitoring and Alerts** | 8.4 (44 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **BackBox** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.5/10 | 669 |

#### Administration

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Change Management** | Not enough data | 9.2 (322 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.8 (255 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.8 (318 reviews) ✓ Verified | 

#### Service Desk

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Help Desk** | Not enough data | 9.4 (389 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.3 (318 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 9.1 (359 reviews) ✓ Verified | 

#### Management

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | Not enough data | 8.9 (315 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.7 (240 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.8 (238 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (239 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.4 (220 reviews) | 

#### Functionality

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.5 (402 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.7 (228 reviews) | 
| **Alerting** | Not enough data | 8.7 (232 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.0 (334 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (51 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (46 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (129 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (46 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (49 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (49 reviews) | 
| **Decision Making** | Not enough data | 7.7 (50 reviews) | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **BackBox** | 8.2/10 | 78 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Functionality

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Real-time Sync** | 8.7 (68 reviews) | Not enough data | 
| **Storage Capacity** | 9.1 (65 reviews) | Not enough data | 
| **Remote Backup** | 9.5 (73 reviews) | Not enough data | 
| **Versioning** | 9.2 (67 reviews) | Not enough data | 
| **Mobile Backup Application** | 7.3 (56 reviews) | Not enough data | 

#### Compatibility 

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Disk Backup** | 9.1 (70 reviews) | Not enough data | 
| **Local Backup** | 9.4 (71 reviews) | Not enough data | 
| **Storage Formats** | 8.9 (63 reviews) | Not enough data | 

#### Management

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **File Sharing** | 8.3 (63 reviews) | Not enough data | 
| **Security Standards** | 9.2 (68 reviews) | Not enough data | 
| **Encrypted Storage** | 9.4 (66 reviews) | Not enough data | 

#### Agentic AI - Online Backup

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 7.2 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 6.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (6 reviews) | Not enough data | 
| **Decision Making** | 7.2 (6 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **BackBox** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.2/10 | 308 |

#### Monitoring

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.9 (225 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.1 (239 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 9.1 (246 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.5 (31 reviews) | 

#### Management Tools

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.2 (248 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 9.0 (251 reviews) | 
| **Lifecycle Visualization** | Not enough data | 8.7 (234 reviews) ✓ Verified | 

#### Generative AI

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (123 reviews) | 

#### Agentic AI - Incident Management

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (29 reviews) | 
| **Decision Making** | Not enough data | 7.8 (29 reviews) | 

### Network Management Tools

| Product | Score | Reviews |
|---|---|---|
| **BackBox** | 8.6/10 | 44 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Management

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Network Automation** | 9.2 (41 reviews) | Not enough data | 
| **Network Traffic Analyzer** | Feature Not Available | Not enough data | 
| **User Provisioning** | 8.2 (35 reviews) | Not enough data | 
| **Network Analytics** | Feature Not Available | Not enough data | 
| **Resource Maintenance** | 8.5 (38 reviews) | Not enough data | 

#### Monitoring

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Network Monitoring** | Feature Not Available | Not enough data | 
| **Network Discovery** | Feature Not Available | Not enough data | 
| **Network Asset Mapping** | Feature Not Available | Not enough data | 

#### Support

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Real-time alerting** | 8.7 (35 reviews) | Not enough data | 
| **Hybrid Infrastructure Support** | 8.4 (33 reviews) | Not enough data | 
| **API Integration** | 8.6 (32 reviews) | Not enough data | 

#### Agentic AI - Network Management Tools

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BackBox** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.5/10 | 402 |

#### Incident Management

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 9.0 (328 reviews) | 
| **Ticket Prioritization** | Not enough data | 9.0 (323 reviews) | 
| **Ticket Notifications** | Not enough data | 9.1 (328 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (317 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.8 (304 reviews) | 

#### Reporting

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Dashboards** | Not enough data | 8.8 (324 reviews) | 
| **Time Tracking** | Not enough data | 8.7 (288 reviews) | 
| **Surveys** | Not enough data | 8.5 (178 reviews) | 

#### Access & Usability

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile** | Not enough data | 8.0 (239 reviews) | 
| **Self Service** | Not enough data | 8.8 (304 reviews) | 
| **Active Directory** | Not enough data | 8.5 (262 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.8 (167 reviews) | 

#### Agentic AI - Service Desk

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (21 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | 
| **Decision Making** | Not enough data | 7.9 (20 reviews) | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **BackBox** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Management

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **BackBox** | 8.9/10 | 27 |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Analysis

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Threat Detection** | 8.7 (23 reviews) | Not enough data | 

#### Platform

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (23 reviews) | Not enough data | 
| **Remote Access** | 8.7 (24 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.9 (22 reviews) | Not enough data | 
| **Asset Tracking** | 8.8 (22 reviews) | Not enough data | 
| **IT Knowledge Management** | 9.2 (25 reviews) | Not enough data | 

#### Security

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Endpoint Protection** | 8.3 (24 reviews) | Not enough data | 
| **Patch Management** | 8.8 (21 reviews) | Not enough data | 
| **Disaster Recovery** | 9.1 (22 reviews) | Not enough data | 
| **Service Management** | 9.2 (23 reviews) | Not enough data | 
| **Workflow Management** | 9.2 (25 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Configuration Management Tools](https://www.g2.com/categories/configuration-management)

**Unique to BackBox (4):** [Network Automation Tools](https://www.g2.com/categories/network-automation-tools), [Network Management Tools](https://www.g2.com/categories/network-management-tools), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Online Backup Software](https://www.g2.com/categories/online-backup)

**Unique to ServiceNow IT Service Management (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | BackBox | ServiceNow IT Service Management | 
|---|---|---|
| **Small-Business** | 32.2% | 5.8% | 
| **Mid-Market** | 27.1% | 20.8% | 
| **Enterprise** | 40.7% | 73.4% | 

### By Industry

#### BackBox

- **Information Technology and Services:** 24.1%
- **Computer & Network Security:** 10.8%
- **Telecommunications:** 7.8%
- **Financial Services:** 7.2%
- **Computer Software:** 4.2%
- **Banking:** 3.6%
- **Broadcast Media:** 3.6%
- **Oil & Energy:** 3.6%
- **Computer Networking:** 2.4%
- **Automotive:** 1.8%
- **Other:** 30.7%

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.9%
- **Hospital & Health Care:** 7.2%
- **Computer Software:** 6.6%
- **Financial Services:** 5.7%
- **Computer & Network Security:** 3.4%
- **Insurance:** 3.3%
- **Higher Education:** 3.1%
- **Banking:** 2.8%
- **Manufacturing:** 2.4%
- **Retail:** 2.4%
- **Other:** 38.2%

---
## Alternatives

### Alternatives to BackBox

- [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews)
- [Progress WhatsUp Gold](https://www.g2.com/products/progress-whatsup-gold/reviews) — 4.4/5 stars (388 reviews)
- [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) — 4.5/5 stars (436 reviews)
- [Auvik](https://www.g2.com/products/auvik-networks/reviews) — 4.5/5 stars (380 reviews)
- [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) — 4.6/5 stars (722 reviews)
- [Druva Data Security Cloud](https://www.g2.com/products/druva-data-security-cloud/reviews) — 4.7/5 stars (739 reviews)
- [CrashPlan SMB](https://www.g2.com/products/crashplan-smb/reviews) — 4.4/5 stars (415 reviews)
- [GitHub](https://www.g2.com/products/github/reviews) — 4.7/5 stars (2373 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1119 reviews)

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (784 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4391 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (272 reviews)
- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (612 reviews)

---
## Top Discussions

### BackBox

No discussions available for this product.

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/backbox-vs-servicenow-it-service-management)