G2 reviewers report that TrueCommerce EDI excels in customer support, with users appreciating the ease of contacting representatives for assistance. This responsiveness is highlighted as a key factor in their satisfaction, making it easier for businesses to resolve issues quickly.
Users say that Babelway stands out for its cloud-based accessibility, allowing users to start building connections immediately after registration without the need for installation. This flexibility is particularly beneficial for teams that require remote access and regular updates.
Reviewers mention that TrueCommerce EDI is particularly effective for transmitting essential documents like invoices and ASNs, which is a critical feature for businesses that rely heavily on EDI for their operations.
According to verified reviews, Babelway is praised for its ease of setup, with users noting that the onboarding process is intuitive and straightforward, allowing them to get started with minimal hassle.
Users highlight that while TrueCommerce EDI has a solid implementation team, some found the process less personalized compared to Babelway, which is noted for its proactive support and flexibility in addressing user needs during setup.
G2 reviewers indicate that Babelway's overall user satisfaction is reflected in its high ratings for quality of support and product direction, suggesting that users feel well-supported and confident in the product's future development.
How do I know whether my company can work with Babelway?
1 Comment
Official Response from Babelway
We review three things with potential customers to determine whether Babelway is a good fit:
1) What do you need to do? Babelway is the perfect platform...Read more
Does Babelway support [insert format / transfer method name]?
1 Comment
Official Response from Babelway
Almost certainly, yes … as long as that format is housed in a structured document (generated by a system or machine, rather than a person). Here’s a list of...Read more
Can Babelway work with my VAN?
1 Comment
Official Response from Babelway
Yes, we work with all VANs and third-party interconnects.Read more
How do you know what you are paying for? How was the usage calculated?
2 Comments
BC
They have a detailed usage you can access to in the portal.Read more
What is the fastest way to set up Item Catalog?
1 Comment
WB
Yes you can import. I find it's easiest to export the item catalog from TC and then use that as the template for your import. It should be a CSV file.Read more
Migrating to the Cloud
1 Comment
DL
TrueCommerce was very supportive and we didn't have any difficulties migrating, they were there every step and it seemed mostly seemless.Read more
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