Compare AzureDesk and TeamSupport 
At a Glance
Market Segments
Mid-Market (51.5% of reviews)
Mid-Market (45.8% of reviews)
Entry-Level Pricing
No pricing available
$29.00 1 agent / month
AzureDesk
Star Rating
(33)4.4 out of 5
Market Segments
Mid-Market (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AzureDeskTeamSupport
Star Rating
(893)4.4 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansAzureDesk vs TeamSupport
When assessing the two solutions, reviewers found AzureDesk easier to use, set up, and administer. Reviewers also preferred doing business with AzureDesk overall.
- Reviewers felt that AzureDesk meets the needs of their business better than TeamSupport.
- When comparing quality of ongoing product support, reviewers felt that AzureDesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of AzureDesk over TeamSupport.
Pricing
Entry-Level Pricing
AzureDesk
No pricing availableTeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
AzureDesk
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
9.0
27
8.7
806
Ease of Use
9.4
27
8.8
808
Ease of Setup
9.0
17
8.6
402
Ease of Admin
9.3
14
8.8
391
Quality of Support
9.1
27
8.9
730
Has the product been a good partner in doing business?
9.9
14
9.2
395
Product Direction (% positive)
9.0
23
8.9
803
Features by Category
Ticket and Case Management
9.0
18
|
Verified
9.0
467
|
Verified
8.9
19
|
Verified
8.8
467
|
Verified
8.7
17
|
Verified
8.6
445
|
Verified
9.0
15
|
Verified
8.5
417
|
Verified
8.6
14
|
Verified
8.4
327
|
Verified
8.8
17
|
Verified
8.7
450
|
Verified
9.2
17
|
Verified
8.8
451
|
Verified
8.8
12
|
Verified
8.7
352
|
Verified
Generative AI
Not enough data
7.7
26
Not enough data
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
17
|
Verified
8.6
359
|
Verified
9.1
17
|
Verified
8.9
418
|
Verified
Feature Not Available
8.4
261
|
Verified
Feature Not Available
8.3
203
|
Verified
Feature Not Available
8.5
119
|
Verified
Platform
8.6
7
|
Verified
7.6
154
|
Verified
8.8
7
|
Verified
8.4
281
|
Verified
9.3
7
|
Verified
8.7
217
|
Verified
8.3
8
|
Verified
8.4
158
|
Verified
9.1
16
|
Verified
8.4
378
|
Verified
8.9
14
|
Verified
8.6
388
|
Verified
Customer Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Customer Onboarding
Not enough data
Not enough data
Conversational Platform
Not enough data
8.4
29
Not enough data
7.8
27
Not enough data
8.5
27
Not enough data
8.8
28
Support Automation
Not enough data
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Generative AI
Not enough data
8.4
19
Not enough data
8.5
19
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
7
Not enough data
6.2
7
Not enough data
5.0
6
Communication
Not enough data
8.9
111
Not enough data
8.6
114
Not enough data
8.0
49
Not enough data
8.2
63
Not enough data
Feature Not Available
Internal Use
8.8
7
|
Verified
8.4
281
|
Verified
Not enough data
8.2
79
Not enough data
Feature Not Available
Not enough data
8.4
77
Not enough data
8.2
54
Not enough data
8.1
61
Generative AI
Not enough data
8.1
20
Self-Service Experience
Not enough data
8.5
168
Not enough data
8.5
159
Not enough data
7.9
117
Not enough data
7.9
45
Not enough data
8.9
48
Self-Service Platform
Not enough data
8.8
46
Not enough data
8.8
47
Not enough data
7.7
45
Not enough data
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
11
Not enough data
8.3
11
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AzureDesk and TeamSupport are categorized as Help Desk
Unique Categories
AzureDesk has no unique categories
Reviews
Reviewers' Company Size
AzureDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.3%
Computer Software
12.1%
Computer & Network Security
6.1%
Education Management
6.1%
Management Consulting
6.1%
Other
42.4%
Computer Software
24.6%
Information Technology and Services
19.2%
Financial Services
4.7%
Internet
3.4%
Telecommunications
3.0%
Other
45.0%
Alternatives
Discussions
What does Azuredesk do?
1 Comment
JF
Integration with other business apps: AzureDesk integrates with a wide range of other business apps, which can help businesses streamline their workflow and...Read more
AzureDesk has no more discussions with answers
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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