Compare AzureDesk and Kayako 
At a Glance
Market Segments
Mid-Market (51.5% of reviews)
Small-Business (55.6% of reviews)
Entry-Level Pricing
No pricing available
$15/agent/month
AzureDesk
Star Rating
(33)4.4 out of 5
Market Segments
Mid-Market (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AzureDeskKayako
Star Rating
(223)4.0 out of 5
Market Segments
Small-Business (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansAzureDesk vs Kayako
When assessing the two solutions, reviewers found AzureDesk easier to use, set up, and administer. Reviewers also preferred doing business with AzureDesk overall.
- Reviewers felt that AzureDesk meets the needs of their business better than Kayako.
- When comparing quality of ongoing product support, reviewers felt that AzureDesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of AzureDesk over Kayako.
Pricing
Entry-Level Pricing
AzureDesk
No pricing availableKayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Free Trial
AzureDesk
Free Trial is available
Kayako
Free Trial is available
Ratings
Meets Requirements
9.0
27
8.1
202
Ease of Use
9.4
27
8.4
200
Ease of Setup
9.0
17
8.0
133
Ease of Admin
9.3
14
8.0
132
Quality of Support
9.1
27
8.0
188
Has the product been a good partner in doing business?
9.9
14
8.3
131
Product Direction (% positive)
9.0
23
7.1
199
Features by Category
Ticket and Case Management
9.0
18
|
Verified
8.7
155
|
Verified
8.9
19
|
Verified
8.5
154
|
Verified
8.7
17
|
Verified
8.1
148
|
Verified
9.0
15
|
Verified
8.3
141
|
Verified
8.6
14
|
Verified
8.0
129
|
Verified
8.8
17
|
Verified
7.6
145
|
Verified
9.2
17
|
Verified
8.5
147
|
Verified
8.8
12
|
Verified
7.8
56
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
17
|
Verified
8.4
131
|
Verified
9.1
17
|
Verified
8.7
143
|
Verified
Feature Not Available
8.3
105
|
Verified
Feature Not Available
7.4
56
|
Verified
Feature Not Available
Feature Not Available
Platform
8.6
7
|
Verified
7.7
83
|
Verified
8.8
7
|
Verified
7.9
115
|
Verified
9.3
7
|
Verified
8.2
102
|
Verified
8.3
8
|
Verified
7.9
65
|
Verified
9.1
16
|
Verified
7.4
132
|
Verified
8.9
14
|
Verified
7.7
128
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.5
40
|
Verified
Not enough data
8.8
39
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
Not enough data
Internal Use
8.8
7
|
Verified
7.9
115
|
Verified
Not enough data
8.7
37
|
Verified
Not enough data
8.1
31
|
Verified
Not enough data
8.7
41
|
Verified
Not enough data
8.6
37
|
Verified
Not enough data
8.5
39
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.6
48
Not enough data
8.7
49
Not enough data
8.5
39
Not enough data
7.1
8
Not enough data
6.9
8
Self-Service Platform
Not enough data
6.9
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
7.3
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AzureDesk and Kayako are categorized as Help Desk
Unique Categories
AzureDesk has no unique categories
Kayako is categorized as Live Chat, Customer Self-Service, Shared Inbox, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
AzureDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.3%
Computer Software
12.1%
Computer & Network Security
6.1%
Education Management
6.1%
Management Consulting
6.1%
Other
42.4%
Information Technology and Services
26.1%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.5%
Alternatives
Discussions
What does Azuredesk do?
1 Comment
JF
Integration with other business apps: AzureDesk integrates with a wide range of other business apps, which can help businesses streamline their workflow and...Read more
AzureDesk has no more discussions with answers
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
