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Compare AzureDesk and HelpDesk 
At a Glance
Market Segments
Mid-Market (51.5% of reviews)
Small-Business (60.6% of reviews)
Entry-Level Pricing
No pricing available
$29.00 1 per agent
AzureDesk
Star Rating
(33)4.4 out of 5
Market Segments
Mid-Market (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AzureDeskHelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansAzureDesk vs HelpDesk
When assessing the two solutions, reviewers found AzureDesk easier to use and do business with overall. However, reviewers preferred the ease of set up with HelpDesk, along with administration.
- AzureDesk and HelpDesk both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that AzureDesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of AzureDesk over HelpDesk.
Pricing
Entry-Level Pricing
AzureDesk
No pricing availableHelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
Free Trial
AzureDesk
Free Trial is available
HelpDesk
Free Trial is available
Ratings
Meets Requirements
9.0
27
9.0
28
Ease of Use
9.4
27
9.2
29
Ease of Setup
9.0
17
9.8
7
Ease of Admin
9.3
14
9.4
8
Quality of Support
9.1
27
9.0
28
Has the product been a good partner in doing business?
9.9
14
9.2
8
Product Direction (% positive)
9.0
23
7.5
28
Features by Category
Ticket and Case Management
9.0
18
|
Verified
9.4
26
8.9
19
|
Verified
9.2
26
8.7
17
|
Verified
8.9
24
9.0
15
|
Verified
9.0
24
8.6
14
|
Verified
Feature Not Available
8.8
17
|
Verified
8.8
24
9.2
17
|
Verified
9.1
25
8.8
12
|
Verified
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
17
|
Verified
Feature Not Available
9.1
17
|
Verified
8.8
25
Feature Not Available
9.1
20
Feature Not Available
8.5
17
Feature Not Available
Feature Not Available
Platform
8.6
7
|
Verified
9.5
7
8.8
7
|
Verified
9.0
8
9.3
7
|
Verified
9.3
9
8.3
8
|
Verified
9.7
5
9.1
16
|
Verified
8.8
12
8.9
14
|
Verified
9.1
13
Categories
Categories
Shared Categories
AzureDesk and HelpDesk are categorized as Help Desk
Unique Categories
AzureDesk has no unique categories
HelpDesk has no unique categories
Reviews
Reviewers' Company Size
AzureDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.3%
Computer Software
12.1%
Management Consulting
6.1%
Food & Beverages
6.1%
Education Management
6.1%
Other
42.4%
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Information Technology and Services
6.1%
Higher Education
6.1%
Other
39.4%
Alternatives
Discussions
What does Azuredesk do?
1 Comment
JF
Integration with other business apps: AzureDesk integrates with a wide range of other business apps, which can help businesses streamline their workflow and...Read more
AzureDesk has no more discussions with answers
HelpDesk has no discussions with answers
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