Compare AzureDesk and Freshservice
At a Glance
Market Segments
Mid-Market (51.5% of reviews)
Mid-Market (61.9% of reviews)
Entry-Level Pricing
No pricing available
$19.00
AzureDesk
Star Rating
(33)4.4 out of 5
Market Segments
Mid-Market (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AzureDesk
Freshservice
Star Rating
(1,333)4.6 out of 5
Market Segments
Mid-Market (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plans
AzureDesk vs Freshservice
When assessing the two solutions, reviewers found AzureDesk easier to use, set up, and administer. Reviewers also preferred doing business with AzureDesk overall.
- Reviewers felt that AzureDesk meets the needs of their business better than Freshservice.
- When comparing quality of ongoing product support, reviewers felt that AzureDesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshservice over AzureDesk.
Pricing
Entry-Level Pricing
AzureDesk
No pricing availableFreshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
AzureDesk
Free Trial is available
Freshservice
Free Trial is available
Ratings
Meets Requirements
9.0
27
8.9
1,183
Ease of Use
9.4
27
9.2
1,188
Ease of Setup
9.0
17
8.8
972
Ease of Admin
9.3
14
9.0
958
Quality of Support
9.1
27
9.0
1,143
Has the product been a good partner in doing business?
9.9
14
9.1
933
Product Direction (% positive)
9.0
23
9.5
1,166
Features by Category
Ticket and Case Management
9.0
18
|
Verified
Not enough data
8.9
19
|
Verified
Not enough data
8.7
17
|
Verified
Not enough data
9.0
15
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
8.8
17
|
Verified
Not enough data
9.2
17
|
Verified
Not enough data
8.8
12
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
17
|
Verified
Not enough data
9.1
17
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.6
7
|
Verified
Not enough data
8.8
7
|
Verified
Not enough data
9.3
7
|
Verified
Not enough data
8.3
8
|
Verified
Not enough data
9.1
16
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
Administration
Not enough data
8.6
324
|
Verified
Not enough data
8.4
351
|
Verified
Not enough data
8.3
375
|
Verified
Service Desk
Not enough data
9.5
409
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
373
|
Verified
Management
Not enough data
8.5
313
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
290
|
Verified
Not enough data
8.1
228
|
Verified
Functionality
Not enough data
9.5
342
|
Verified
Not enough data
8.7
269
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
310
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.9
8
Not enough data
6.9
8
Not enough data
8.5
13
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Monitoring
Not enough data
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
26
Management Tools
Not enough data
9.0
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Generative AI
Not enough data
7.8
137
Not enough data
7.8
136
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
76
Self-Service Experience
Not enough data
8.4
139
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Self-Service Platform
Not enough data
8.5
135
Not enough data
8.7
140
Not enough data
7.1
108
Not enough data
8.1
130
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Incident Management
Not enough data
9.1
737
Not enough data
8.9
737
Not enough data
9.0
795
Not enough data
8.6
728
Not enough data
8.6
694
Reporting
Not enough data
8.6
775
Not enough data
8.2
639
Not enough data
8.2
615
Access & Usability
Not enough data
8.4
701
Not enough data
8.9
727
Not enough data
8.5
550
Not enough data
8.6
562
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
7.0
9
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Analysis
Not enough data
7.5
173
Platform
Not enough data
8.3
232
Not enough data
8.2
212
Not enough data
8.7
255
Not enough data
8.4
283
Not enough data
8.7
315
Security
Not enough data
7.8
178
Not enough data
7.0
107
Not enough data
7.5
166
Not enough data
8.9
283
Not enough data
8.8
286
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AzureDesk and Freshservice are categorized as Help Desk
Unique Categories
AzureDesk has no unique categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Asset Management, IT Alerting, Incident Management, Enterprise IT Management, Configuration Management, Service Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
AzureDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.3%
Computer Software
12.1%
Computer & Network Security
6.1%
Education Management
6.1%
Management Consulting
6.1%
Other
42.4%
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Financial Services
3.5%
Education Management
3.5%
Other
63.2%
Alternatives
Discussions
What does Azuredesk do?
1 Comment
JF
Integration with other business apps: AzureDesk integrates with a wide range of other business apps, which can help businesses streamline their workflow and...Read more
AzureDesk has no more discussions with answers
How has your experience been with Freshservice support?
12 Comments
PB
So far, great. I've only worked with them twice, but both times the answer came back within 24 hours.Read more
What is Freshservice used for?
3 Comments
AN
We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service...Read more
Whats the best way to populate our inventory?
3 Comments
DO
Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using...Read more
