# Azure Secure and Well-Managed Cloud, EV Reach vs BeyondTrust Remote Support Comparison

| | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 101 | 432 | 384 | 
| **Largest Market Segment** | Enterprise (55.2% of reviews) | Mid-Market (59.4% of reviews) | Enterprise (48.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Azure Secure and Well-Managed Cloud

**Not enough data**

### EV Reach

Pros:
- Ease of Use (45 reviews)
- Remote Control (23 reviews)

Cons:
- Remote Access Issues (14 reviews)
- Missing Features (8 reviews)

### BeyondTrust Remote Support

Pros:
- Ease of Use (22 reviews)
- Remote Access (13 reviews)

Cons:
- Expensive (7 reviews)
- Complexity (5 reviews)

---
## Ratings Comparison
| Rating | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
  | **Meets Requirements** | 8.2 (79 reviews) | 9.0 (372 reviews) | 9.4 (339 reviews) | 
  | **Ease of Use** | 7.8 (78 reviews) | 8.9 (377 reviews) | 9.2 (340 reviews) | 
  | **Ease of Setup** | 7.1 (37 reviews) | 8.5 (318 reviews) | 8.7 (235 reviews) | 
  | **Ease of Admin** | 7.3 (37 reviews) | 8.9 (302 reviews) | 9.0 (205 reviews) | 
  | **Quality of Support** | 7.7 (72 reviews) | 8.9 (327 reviews) | 9.2 (315 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (36 reviews) | 9.0 (285 reviews) | 9.4 (200 reviews) | 
  | **Product Direction (% positive)** | 7.0 (78 reviews) | 9.0 (376 reviews) | 9.2 (333 reviews) | 

---
## Pricing

### Azure Secure and Well-Managed Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### EV Reach

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **Azure Secure and Well-Managed Cloud** | N/A | N/A |
| **EV Reach** | N/A | N/A |
| **BeyondTrust Remote Support** | 8.4/10 | 28 |

#### Administration

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Policy, User, and Role Management** | Not enough data | Not enough data | 9.1 (25 reviews) | 
| **Approval Workflows** | Not enough data | Not enough data | 7.6 (21 reviews) | 
| **Automated Provisioning** | Not enough data | Not enough data | 7.9 (22 reviews) | 
| **Bulk Changes** | Not enough data | Not enough data | 7.7 (21 reviews) | 
| **Centralized Management** | Not enough data | Not enough data | 8.9 (23 reviews) | 
| **Self-Service Access Requests** | Not enough data | Not enough data | 7.2 (21 reviews) | 

#### Functionality

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Single Sign-On** | Not enough data | Not enough data | 9.3 (24 reviews) | 
| **BYOD support** | Not enough data | Not enough data | 8.1 (21 reviews) | 
| **Password Vault** | Not enough data | Not enough data | 8.0 (21 reviews) | 
| **Centralized management** | Not enough data | Not enough data | 9.0 (23 reviews) | 
| **Role-based security** | Not enough data | Not enough data | 9.1 (25 reviews) | 
| **Live notifications** | Not enough data | Not enough data | 8.1 (22 reviews) | 
| **Live session recording & playback** | Not enough data | Not enough data | 8.3 (21 reviews) | 
| **Hide passwords** | Not enough data | Not enough data | 8.3 (21 reviews) | 
| **Temporary, time-limited privilege** | Not enough data | Not enough data | 7.9 (20 reviews) | 

#### Monitoring

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Activity Logging** | Not enough data | Not enough data | 9.0 (24 reviews) | 
| **Anomaly Detection** | Not enough data | Not enough data | 7.4 (19 reviews) | 

#### Reporting

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Audit log** | Not enough data | Not enough data | 9.1 (22 reviews) | 
| **Reporting** | Not enough data | Not enough data | 9.1 (22 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Azure Secure and Well-Managed Cloud** | N/A | N/A |
| **EV Reach** | N/A | N/A |
| **BeyondTrust Remote Support** | 9.7/10 | 6 |

#### ServiceNow Apps

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 9.7 (5 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Azure Secure and Well-Managed Cloud** | N/A | N/A |
| **EV Reach** | 8.1/10 | 146 |
| **BeyondTrust Remote Support** | 8.7/10 | 138 |

#### Administration

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | 9.1 (138 reviews) | 9.5 (128 reviews) | 
| **File Sharing** | Not enough data | 8.4 (132 reviews) | 9.2 (126 reviews) | 
| **Session Recording** | Not enough data | 7.8 (115 reviews) | 9.0 (113 reviews) | 
| **Unattended Remote Access** | Not enough data | 8.8 (133 reviews) | 8.9 (115 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.9 (124 reviews) | 9.0 (116 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.9 (133 reviews) | 9.0 (123 reviews) | 

#### Maintenance

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Remote Reboot** | Not enough data | 8.9 (133 reviews) | 8.8 (112 reviews) | 
| **Remote Printing** | Not enough data | 7.9 (111 reviews) | 7.8 (86 reviews) | 

#### Communication 

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Text Chat** | Not enough data | 8.2 (130 reviews) | 8.8 (117 reviews) | 
| **VoIP** | Not enough data | 6.5 (100 reviews) | 7.2 (82 reviews) | 
| **Video Conference Call** | Not enough data | 6.8 (99 reviews) | 7.3 (78 reviews) | 
| **Screen Annotations** | Not enough data | 7.4 (99 reviews) | 8.5 (96 reviews) | 

#### Security

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Data Encryption** | Not enough data | 8.4 (103 reviews) | 9.1 (99 reviews) | 
| **Compliance** | Not enough data | 8.4 (108 reviews) | 9.1 (111 reviews) | 

#### Device Support

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Mobile Device Access** | Not enough data | 7.4 (107 reviews) | 8.3 (94 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.1 (112 reviews) | 8.9 (107 reviews) | 
| **Cross-Platform** | Not enough data | 7.9 (111 reviews) | 8.9 (106 reviews) | 

#### Performance

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.4 (126 reviews) | 8.6 (105 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Azure Secure and Well-Managed Cloud** | 7.8/10 | 45 |
| **EV Reach** | 7.5/10 | 188 |
| **BeyondTrust Remote Support** | N/A | N/A |

#### Analysis

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Threat Detection** | 7.7 (30 reviews) | 6.6 (98 reviews) | Not enough data | 

#### Platform

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Unified Communications Platform** | 7.7 (33 reviews) | 7.4 (111 reviews) | Not enough data | 
| **Remote Access** | 7.9 (33 reviews) | 9.0 (173 reviews) | Not enough data | 
| **ITIL Policy Compliance** | Feature Not Available | 7.7 (114 reviews) | Not enough data | 
| **Asset Tracking** | 7.8 (35 reviews) | 7.6 (130 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.0 (34 reviews) | Feature Not Available | Not enough data | 

#### Security

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Endpoint Protection** | 7.7 (30 reviews) | 7.4 (96 reviews) | Not enough data | 
| **Patch Management** | Feature Not Available | 7.4 (131 reviews) | Not enough data | 
| **Disaster Recovery** | 7.6 (31 reviews) | Feature Not Available | Not enough data | 
| **Service Management** | 8.0 (32 reviews) | 8.3 (132 reviews) | Not enough data | 
| **Workflow Management** | 8.0 (33 reviews) | 8.1 (117 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.2 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.2 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.4 (7 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.9 (6 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 6.7 (6 reviews) | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Azure Secure and Well-Managed Cloud** | N/A | N/A |
| **EV Reach** | 8.2/10 | 209 |
| **BeyondTrust Remote Support** | 8.8/10 | 109 |

#### Administration

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Usage Information** | Not enough data | 8.8 (189 reviews) | 9.0 (92 reviews) | 
| **Integrations** | Not enough data | 8.4 (167 reviews) | 8.5 (84 reviews) | 
| **Diagnostics** | Not enough data | 8.5 (177 reviews) | 8.8 (91 reviews) | 
| **Session Recording** | Not enough data | 8.2 (133 reviews) | 9.0 (86 reviews) | 
| **Session Transfer** | Not enough data | 8.1 (133 reviews) | 9.1 (91 reviews) | 
| **Unattended Access** | Not enough data | 8.7 (169 reviews) | 8.8 (88 reviews) | 
| **File Sharing** | Not enough data | 8.6 (161 reviews) | 9.1 (98 reviews) | 

#### Platform

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Cross-Platform Access** | Not enough data | 7.9 (140 reviews) | 9.0 (91 reviews) | 
| **Mobile Device Access** | Not enough data | 6.7 (107 reviews) | 8.1 (79 reviews) | 
| **Applications Management** | Not enough data | 8.4 (167 reviews) | 8.5 (82 reviews) | 
| **Remote Device Control** | Not enough data | 9.2 (194 reviews) | 9.3 (94 reviews) | 

#### Security

| Feature | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Remote Wipe** | Not enough data | 7.4 (97 reviews) | 8.6 (63 reviews) | 
| **Device Management** | Not enough data | 8.5 (155 reviews) | 8.7 (76 reviews) | 
| **Device Enrollment** | Not enough data | 8.1 (130 reviews) | 8.7 (77 reviews) | 

---
## Categories

**Unique to Azure Secure and Well-Managed Cloud (2):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)

**Unique to EV Reach (3):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)

**Unique to BeyondTrust Remote Support (4):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)


---
## Reviewer Demographics

### By Company Size

| Segment | Azure Secure and Well-Managed Cloud | EV Reach | BeyondTrust Remote Support | 
|---|---|---|---|
| **Small-Business** | 22.9% | 9.4% | 14.7% | 
| **Mid-Market** | 21.9% | 59.4% | 36.5% | 
| **Enterprise** | 55.2% | 31.1% | 48.8% | 

### By Industry

#### Azure Secure and Well-Managed Cloud

- **Information Technology and Services:** 20.8%
- **Hospital & Health Care:** 7.3%
- **Education Management:** 5.2%
- **Financial Services:** 5.2%
- **Telecommunications:** 4.2%
- **Computer Software:** 3.1%
- **Higher Education:** 3.1%
- **Human Resources:** 3.1%
- **Internet:** 3.1%
- **Management Consulting:** 3.1%
- **Other:** 41.7%

#### EV Reach

- **Information Technology and Services:** 14.6%
- **Hospital & Health Care:** 9.4%
- **Financial Services:** 6.8%
- **Education Management:** 6.4%
- **Government Administration:** 6.1%
- **Primary/Secondary Education:** 4.7%
- **Retail:** 3.3%
- **Banking:** 3.1%
- **Automotive:** 2.8%
- **Higher Education:** 2.8%
- **Other:** 39.9%

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Financial Services:** 2.1%
- **Retail:** 2.1%
- **Other:** 38.8%

---
## Alternatives

### Alternatives to Azure Secure and Well-Managed Cloud

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (417 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3960 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1146 reviews)
- [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (836 reviews)
- [Tines](https://www.g2.com/products/tines/reviews) — 4.7/5 stars (401 reviews)

### Alternatives to EV Reach

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3960 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1146 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3960 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)
- [SolarWinds DameWare Remote Support](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews) — 4.3/5 stars (68 reviews)

---
## Top Discussions

### Azure Secure and Well-Managed Cloud

No discussions available for this product.

### EV Reach

- Title: [Is this just a Remote Desktop Solution or can I also do software deployment?](https://www.g2.com/discussions/product-information-3be546e7-99c4-4a78-844e-cedcf151ac05) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Goverlan Reach is much more than just a remote-control software, it is a full remote system management that includes one of the most powerful remote control..."
- Title: [Is this product designed to manage corporate internal endpoints or over-the-internet external endpoints?](https://www.g2.com/discussions/product-information-6ece32f2-dddc-410f-b7b1-84ddf1d2c4cc) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Both! Goverlan Reach is primarily designed to manage your corporate users and machines; however, you can optionally enable the support of external endpoints..."
- Title: [Is this a Cloud-based solution or self-hosted? Is it secure?](https://www.g2.com/discussions/product-information-792d3484-3b09-481b-988d-e60e155f001c) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Goverlan Reach is a 100% on-premises software solution. It doesn't depend on any third-party vendor or cloud-based server to support your internal or..."
- Title: [How is this product priced?](https://www.g2.com/discussions/pricing-information) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Goverlan Reach is priced on a per-operator basis with no additional fee for internal endpoint management. This means that you can use Goverlan Reach to..."
- Title: [DNS Issues](https://www.g2.com/discussions/dns-issues) — 1 comment, 1 upvote
  > **Top comment:** "The Goverlan desktop management console relies upon the name resolution of the workstation you're using it from. If the local DNS cache is not up to date,..."

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/azure-secure-and-well-managed-cloud-vs-ev-reach-vs-beyondtrust-remote-support)