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Compare Azure Bot Service and SAP Conversational AI 
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At a Glance
Market Segments
Enterprise (53.3% of reviews)
Enterprise (42.3% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
Azure Bot Service
Star Rating
(16)4.0 out of 5
Market Segments
Enterprise (53.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Azure Bot ServiceSAP Conversational AI
Star Rating
(29)4.7 out of 5
Market Segments
Enterprise (42.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SAP Conversational AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that SAP Conversational AI excels in its "AI Text Generation" capabilities, providing more nuanced and context-aware responses compared to Azure Bot Service, which some users feel lacks depth in conversational flow.
- Users report that SAP Conversational AI's "Ease of Use" is rated higher at 9.0, with many finding the interface intuitive and user-friendly, while Azure Bot Service, rated at 8.3, has been described as more complex, requiring a steeper learning curve.
- G2 users highlight that SAP Conversational AI has a superior "Quality of Support" rating of 8.6, with many reviewers praising the responsiveness and helpfulness of the support team, whereas Azure Bot Service's support, rated at 7.1, has received mixed feedback regarding response times.
- Users on G2 report that SAP Conversational AI's "Product Direction" is viewed positively at 9.3, indicating a strong commitment to innovation and feature updates, while Azure Bot Service's score of 7.4 suggests some users feel it is not evolving as rapidly.
- Reviewers mention that SAP Conversational AI's "Generative AI" features are more robust, allowing for advanced customization and personalization in chat interactions, which is a point of contention for Azure Bot Service users who feel limited in this area.
- Users say that the "Ease of Setup" for SAP Conversational AI is generally smoother, with many noting that the onboarding process is straightforward, while Azure Bot Service users have reported challenges, giving it a lower score of 7.3 in this category.
Pricing
Entry-Level Pricing
Azure Bot Service
No pricing availableSAP Conversational AI
No pricing availableFree Trial
Azure Bot Service
No trial information availableSAP Conversational AI
No trial information availableRatings
Meets Requirements
8.6
11
9.0
21
Ease of Use
8.3
11
9.0
21
Ease of Setup
7.3
10
Not enough data
Ease of Admin
7.7
10
Not enough data
Quality of Support
7.1
11
8.6
20
Has the product been a good partner in doing business?
8.3
10
Not enough data
Product Direction (% positive)
7.4
9
9.3
17
Features by Category
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Azure Bot Service and SAP Conversational AI are categorized as Bot Platforms
Unique Categories
Azure Bot Service has no unique categories
SAP Conversational AI has no unique categories
Reviews
Reviewers' Company Size
Azure Bot Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Conversational AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.3%
Information Technology and Services
20.0%
Retail
13.3%
Financial Services
13.3%
Non-Profit Organization Management
6.7%
Other
13.3%
Information Technology and Services
23.1%
Computer Software
15.4%
Automotive
11.5%
Telecommunications
3.8%
Outsourcing/Offshoring
3.8%
Other
42.3%
Discussions
Azure Bot Service has no discussions with answers
SAP Conversational AI has no discussions with answers
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