Introducing G2.ai, the future of software buying.Try now
Compare Azure Bot Service and ChatBot 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
NLX
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Thoughtly
Visit Website
At a Glance
Market Segments
Enterprise (53.3% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
$50 per month
Azure Bot Service
Star Rating
(16)4.0 out of 5
Market Segments
Enterprise (53.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Azure Bot ServiceChatBot
Star Rating
(24)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$50 per month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChatBot excels in ease of use with a score of 9.3, while Azure Bot Service lags behind at 8.3. Reviewers mention that the intuitive interface of ChatBot makes it accessible for small businesses without extensive technical expertise.
- Reviewers mention that ChatBot offers superior customization options, allowing users to create tailored experiences with features like drip sequences and menu bars. In contrast, Azure Bot Service, while flexible, is noted for its complexity in customization, which can be a barrier for some users.
- G2 users highlight that ChatBot has a higher quality of support, scoring 9.1 compared to Azure Bot Service's 7.1. Users say that the responsive customer service of ChatBot significantly enhances their experience, especially for small businesses needing quick assistance.
- Users on G2 report that ChatBot's generative AI capabilities, particularly in AI text generation and summarization, are more robust than those of Azure Bot Service. Reviewers mention that ChatBot's ability to create engaging content is a standout feature for marketing teams.
- Reviewers mention that ChatBot's analytics features are user-friendly and provide actionable insights, while Azure Bot Service's analytics can be overwhelming and less intuitive, making it harder for users to derive meaningful data.
- Users say that ChatBot's natural conversation handling and context management are superior, with a score of 9.3, compared to Azure Bot Service's 8.6. Reviewers highlight that ChatBot's ability to maintain context in conversations leads to a more seamless user experience.
Pricing
Entry-Level Pricing
Azure Bot Service
No pricing availableChatBot
Starter
$50
per month
For small companies.
- 1000 chats/mo included, then $0.01/chat
- 1 active chatbot
- Unlimited number of stories
Free Trial
Azure Bot Service
No trial information availableChatBot
Free Trial is available
Ratings
Meets Requirements
8.6
11
9.2
20
Ease of Use
8.3
11
9.3
20
Ease of Setup
7.3
10
8.8
12
Ease of Admin
7.7
10
8.7
10
Quality of Support
7.1
11
9.0
19
Has the product been a good partner in doing business?
8.3
10
9.4
8
Product Direction (% positive)
7.4
9
10.0
18
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Responses
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.0
5
Platform
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Azure Bot Service and ChatBot are categorized as Bot Platforms
Unique Categories
Azure Bot Service has no unique categories
ChatBot is categorized as Chatbots and AI Chatbots
Reviews
Reviewers' Company Size
Azure Bot Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ChatBot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.3%
Information Technology and Services
20.0%
Retail
13.3%
Financial Services
13.3%
Non-Profit Organization Management
6.7%
Other
13.3%
Information Technology and Services
18.2%
Retail
13.6%
Internet
13.6%
Financial Services
13.6%
Computer Software
13.6%
Other
27.3%
Discussions
Azure Bot Service has no discussions with answers
ChatBot has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
