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Compare Azure AI Bot Service and Google Cloud Dialogflow 
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At a Glance
Market Segments
Mid-Market (60.0% of reviews)
Small-Business (44.3% of reviews)
Entry-Level Pricing
No pricing available
Pay As You Go Per Month
Azure AI Bot Service
Star Rating
(10)4.5 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Azure AI Bot ServiceGoogle Cloud Dialogflow
Star Rating
(136)4.4 out of 5
Market Segments
Small-Business (44.3% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Google Cloud Dialogflow excels in its Natural Language Processing capabilities, with a score of 9.2, allowing for more intuitive user interactions compared to Microsoft Bot Framework, which, while strong, scores slightly lower in this area.
- Reviewers mention that Microsoft Bot Framework shines in Integrations, achieving a high score of 9.2, making it easier to connect with various platforms and services, whereas Google Cloud Dialogflow, while capable, does not match this level of integration flexibility.
- G2 users highlight that Google Cloud Dialogflow's AI Text Generation feature, scoring 8.5, is effective but falls short of Microsoft Bot Framework's impressive score of 9.5, indicating a more advanced capability in generating coherent and contextually relevant text.
- Users on G2 report that Microsoft Bot Framework offers superior Error Learning capabilities, with a score of 9.7, which helps improve the bot's performance over time, while Google Cloud Dialogflow's score in this area is not as high, suggesting less adaptability.
- Reviewers mention that Google Cloud Dialogflow provides a solid Personalization experience with a score of 8.4, but Microsoft Bot Framework's overall functionality allows for deeper customization options, making it a preferred choice for businesses needing tailored solutions.
- Users say that the Quality of Support for Microsoft Bot Framework, scoring 8.7, is often highlighted as a strong point, with many reviewers appreciating the responsiveness and helpfulness of the support team, while Google Cloud Dialogflow's support, scoring 8.4, is seen as adequate but not as robust.
Pricing
Entry-Level Pricing
Azure AI Bot Service
No pricing availableGoogle Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
Free Trial
Azure AI Bot Service
No trial information availableGoogle Cloud Dialogflow
Free Trial is available
Ratings
Meets Requirements
8.7
9
8.5
105
Ease of Use
8.9
9
8.7
108
Ease of Setup
Not enough data
8.7
61
Ease of Admin
Not enough data
8.6
52
Quality of Support
8.7
9
8.4
93
Has the product been a good partner in doing business?
Not enough data
8.7
46
Product Direction (% positive)
10.0
9
8.8
104
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
9.0
19
Not enough data
9.4
18
Interaction
Not enough data
8.6
18
Not enough data
9.1
19
Not enough data
8.9
17
Not enough data
9.0
19
Not enough data
8.4
18
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.8
17
Not enough data
8.9
20
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
9.0
18
Not enough data
9.0
20
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
9.0
17
Not enough data
9.0
17
Not enough data
9.0
19
Not enough data
9.1
20
Agentic AI - AI Chatbots
Not enough data
9.0
8
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
9.6
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.4
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Compatibility
Not enough data
8.9
22
Not enough data
8.9
22
Not enough data
8.7
23
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
8.9
22
Not enough data
9.2
22
Not enough data
8.7
22
Not enough data
9.1
20
Not enough data
9.3
23
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.7
23
Not enough data
9.0
21
Not enough data
9.1
21
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.5
7
8.6
31
9.3
7
8.7
33
Agentic AI - Bot Platforms
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Categories
Categories
Shared Categories
Azure AI Bot Service and Google Cloud Dialogflow are categorized as Bot Platforms
Unique Categories
Azure AI Bot Service has no unique categories
Google Cloud Dialogflow is categorized as AI Chatbots and Enterprise Search Software
Reviews
Reviewers' Company Size
Azure AI Bot Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
70.0%
Higher Education
10.0%
Computer Software
10.0%
Automotive
10.0%
‐
Other
0.0%
Information Technology and Services
26.0%
Computer Software
18.3%
Consulting
4.6%
Telecommunications
4.6%
Hospital & Health Care
3.8%
Other
42.7%
Discussions
Azure AI Bot Service has no discussions with answers
What is Google Cloud Dialogflow used for?
2 Comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 Comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
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